Troubleshooting. Ifthemeetingdoesnotstartproperly . … · Troubleshooting....
Transcript of Troubleshooting. Ifthemeetingdoesnotstartproperly . … · Troubleshooting....
Troubleshooting If you have any issues connecting to WebEx, here are some basic troubleshooting steps for common issues:
If the meeting does not start properly You should clear your browser cache and REBOOT your computer. This will fix the majority of connection issues. If you continue to have issues, try a different browser, such as FireFox or Chrome.
No audio Ensure that you have selected your audio format from the pop-‐up that appeared when you joined the meeting. If the window was closed without choosing, you will be in ‘view only’ mode. To re-‐launch the dialogue, click the ‘Audio’ icon [Looks like a headset beside your name] in the WebEx application. If you are still having audio issues (no sound, no mic, etc), click the ‘Audio’ Icon and click the ‘Test Speaker/Microphone’ link under the ‘Leave Audio Conference’ button. This will bring up the WebEx Test panel. From here, ensure that the correct speaker output is selected from the drop-‐down list, and hit ‘Test.’ If you can hear sound, then the issue is not likely on your end. Similarly, make sure the correct mic is selected; when speaking into your mic, you should see the green bar move in time with your voice. Adjust the volume as needed.
If you continue to have issues connecting, please contact your local IT support staff, or you may feel free to open a support case directly with WebEx at https://meetings.webex.com/collabs/support/nfaqs