Top 5 Essential Certifications for 2015 - Syzygal

ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.

Top 5 Essential Certifications for 2015For IT Professionals


ITIL® - Service ManagementWhat is it?ITIL® focuses on the value needs of the business, and looks at delivering high quality “IT Services” achieve these needs, within agreed costs and at acceptable risks.ITIL® is currently a global benchmark certification for IT Professionals

Why is it important? ITIL is a globally recognised framework, that provides a standard vocabulary for terms and activitiesITIL provides repeatable, measurable and defined processes focused on delivering customer satisfaction and building service excellence


COBIT® 5 – Enterprise GovernanceWhat is it?COBIT® 5 is enterprise governance framework, that focuses on ensuring that current IT projects and Operations are aligned with business needs.COBIT® 5 guides and measures current IT enablers and looks to improve the benefits that IT produces to the business.

Why is it important? Without governance there is often chaos. The COBIT® 5 framework reduces duplication of activities, and ensures that all project and operation departments are aligned with the organisations requirements.COBIT® 5 guides IT’s activities and ensures they remain aligned.


PRINCE2®– Project Management MethodologyWhat is it?PRINCE2® is a Project Management Methodology that puts a framework in place to manage a project.PRINCE2® is customer value focused methodology and focuses on only delivering projects that will provide customer value.

Why is it important? PRINCE2® gives a project manager a defined, consistent and repeatable approach to managing projects. PRINCE2® provides out the box and tailorable processes that can be applied to most projects and is currently the global defacto project methodology.


Service Desk Institute – Customer ServiceWhat is it?Service Desk Institute® or SDI sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme.

Why is it important? SDI does not just focus on processes but also nine other domains including; Leadership; People; Policy and strategy; Satisfaction; Partnerships and Resources; Social Responsibility and Key Performance Results, ensuring that IT is able to provide customer excellence.


Management of Risk®– Risk ApproachWhat is it?Management of Risk® is a route map for risk management, bringing together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms. It also provides advice on how these principles, approach and processes should be embedded, reviewed and applied differently.

Why is it important? Encourages openness and discuss real business issues in a realistic manner to meet business objectives, improve service delivery and achieve value for money. Understand the nature and extent of risks facing a company and reduce the incidence and impact. Continuously apply risk management to an organisation and simplify the process of making information available when decisions need to be made.


IT Professional Essentials eLearning Package5 Fully accredited e-Learning courses in one package, for less than a single classroom based course – no better time to update your CV!• ITIL® Foundation• COBIT® 5 Foundation• PRINCE2® Foundation• Service Desk Institute Foundation• Management of Risk Foundation


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Top 5 Essential Certifications for 2015 - Syzygal

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