FGCC

MONTHLY

TEAM MEMBER FLASH

GM’S CORNER

A Successful Season

While the rainy summer had a negative effect

on golf rounds, tennis play and pontoon boat

rentals, I believe we had a very successful

summer season. Some may measure success

strictly by the bottom line results (Revenues

less Expenses). In my first career as a CPA,

that is the way I viewed success for a business.

While the bottom line results are important, in

the hospitality business the key to long-term

success is consistently creating lasting memo-

ries through great experiences. That is why

Disney has been so successful. Based on feed-

back I have received from our members and

guests, we have done that this summer.

Now back to the bottom line results. Even though our revenues are down considerably compared to our budget and 2012 activity, through our team efforts we have been able to keep our bottom line results through Au-gust in line with our budget. Great team syn-ergy! An important component of this year’s success has been our improved awareness of and commitment to safety. Everyone has done a tremendous job of putting safety first. This has resulted in over 180 days since our last recordable accident and has trickled down to improving the safety of our guests. You…FGCC Team Members…have made our guests more conscious of safe practices as they enjoy our Community. Successful companies have an emphasis on service and continuous improvement. That’s why you’ll hear me say repeatedly that at FGCC our focus is a “Spotlight on Service” to “Impress our Guests” and create “Raving Fans.” I speak not only for myself but also for the Board and the Senior Management Team when I say THANK YOU for a job well-done. Only 3 ½ months left in 2013—let’s keep the same track record and finish the race as win-ners!

Bob

FGCC

MONTHLY

TEAM MEMBER

NEWSLETTER FLASH I S S U E

S e p t e m b e r

09

this issue

Monthly Standing “O”

Safety Spotlight

Service Recognition

Happenings Around the Club

Spotlight on Service

Fairfield Glade Community Club &

Wyndham Vacation Ownership (WVO)

A Team that Works!

You’ve heard it over the years…are you Wyndham or Fairfield?

It’s been a matter of confusion all the way from visitors to resi-

dents to employees. The truth is … we’re in this together! Nei-

ther of us could succeed without the other. Imagine Fairfield

without the Resort Guests – our amenities would be reduced sub-

stantially because it’s those 90,000+ ‘tourists’ who bring revenue

to the Community. Imagine Wyndham without FGCC – could they

employ the staff and continuously manage the amenities and in-

frastructure of the Community? It’s the synergy between the two

of us that impacts the success of The Club.

Therefore, we delighted with the Wyndham management and staff

when they celebrated the grand opening of the new check-in facil-

ity and offices for the WVO Sales & Marketing and Administrative

staff. The celebration was filled with excitement as the Wynd-

ham executives, managers, residents, board members and Cross-

ville dignitaries toured the beautiful new facility. Wyndham spon-

sored lunch, dinner, a golf tournament and a variety of other

events to recognize the accomplishment of their progress.

If you didn’t stop in to tour the facility, make sure you do when

the opportunity presents itself. Just tell the WVO staff that you

are a FGCC employee who wants to see their new building. While

you’re there make sure to remind them how much we appreciate

working with them to bring all of our guests lasting memories of

their Tennessee vacation!

Barry Bressler, Facilities Maintenance Technician

Facilities Maintenance

Manager, Greg Reppert Barry has been instrumental throughout this year in the accomplishment of

many projects. Barry is very good at listening to the concerns of his fellow

team members. He does not sweat the small stuff but takes care of the job at

hand. Barry is always willing to lend a hand and help other Team Members

with additional projects. He was very helpful in obtaining quotes for securi-

ty/fire systems in several Club facilities as well as developing a plan to

replumb and install grease traps at Stonehenge Grille. Thanks Barry for all

you do to make sure Club facilities are maintained properly.

Cindy Keefer, Community Center Attendant

Recreation

Manager, Abby Julian Cindy has proven time and time again what it means to put a “Spotlight on

Service” as a Front Desk Attendant at the CCC. Cindy is always willing to

tackle any project, and her teamwork attitude makes her a true asset to the

Club. She has great knowledge of the Club, its amenities, and services, which

makes her a welcome sight for Resort Guests and Residents alike. Cindy is

always striving for that extra she can add to the 100% that she contributes

daily. Thanks Cindy for putting the customer first and being a Leader of the

Band on our team.

Sam Hall, Starter/Ranger

Stonehenge Pro Shop

Manager, Warren Huddleston Sam has very good knowledge of the game of golf and how it is played. He is

also very interested in growing his knowledge in all aspects of the game and

his job. He is very good with our customers and has the ability to be stern

when necessary while being respectful. Sam is always ready and willing to

help his fellow Team Members when needed. He is a solid, consistent per-

former in the Stonehenge Band. Thanks Sam for your consistent positive con-

tribution to the Club.

OUR FAVORITE RECIPES

Three Bean Soup

This recipe is easy to make,

low in calories and seems to

taste even better the second

time around. It’s great

served with jalapeno corn-

bread or any crusty bread.

2 tablespoons olive oil

1 medium onion, chopped

1 medium green bell pepper,

chopped

1 medium yellow bell pepper,

chopped

3 (14 1/2-ounce) cans chicken

broth

1 (10-ounce) can tomatoes

with green chiles

2 (15-ounce) cans black

beans, rinsed and drained

1 (15-ounce) can pinto beans,

rinsed and drained

2 (15-ounce) cans kidney

beans, rinsed and drained

1. Heat olive oil in a large

Dutch oven, then add on-

ion and green and yellow

peppers and cook until

softened.

2. Stir in chicken broth, to-

matoes with green chiles

and drained beans. Cook

until thoroughly heated.

Serves 10

Nutritional facts per serving:

203 calories, 4g fat, 1mg cho-

lesterol, 1,278mg sodium,

35g carbohydrates, 11g fiber,

11g protein.

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Michael Milliman, Irrigation Tech Druid Hills Golf Maintenance, 15 Years Manager, Jason Pillow Pictured with Shane Bilbrey, Assistant Golf Course Superintendent Mike maintains the irrigation system, adjusting heads, repairing leaks, trimming around irrigation heads and quick couplers, etc. With over 15 years on the job, his experience and knowledge of golf maintenance gives him the ability to fill in where he’s need-ed to maintain course conditions. Congratulations Mike on this accomplishment. It’s a milestone you can be proud of that we all celebrate with you.

Ron Panzica, Sanitation Driver

Sanitation, 10 Years Manager, Bill Heidle

Ten years is a great accomplishment. As a Sanitation Driver, Ron is responsible for serving our guests and residents alike. It’s a service usually only noticed when it’s not done. Ron brings a great attitude to the job and is willing to do whatever is asked of him. He is reliable, professional, and works well with fellow Team Members. Congratulations Ron on a job well done!

ATTENTION

ALL 401K

PARTICIPANTS

Roger Reed of Trustcore will

be at the Community & Con-

ference Center on Thursday,

September 23 to answer any

questions you may have re-

garding your 401k plan.

If you would like to speak

with him, the meeting will

begin at 11:00 a.m. in the

Board Room.

If you previously had the op-

portunity to enroll but chose

not to, you may enroll at the

beginning of any quarter.

This quarterly open enroll-

ment is at 10:00 a.m. in the

Board Room.

Words of Wisdom

"Discipline is the bridge be-tween goals and accomplish-ment." - Jim Rohn "Start where you are. Use what you have. Do what you can do." - Arthur Ashe "Effective leadership is putting first things first. Effective management is the discipline to carry it out." - Stephen Covey “We make a living by what we get. We make a life by what we give.” Winston Churchill Life moves pretty fast. Some-times you have to tell your-self: “Stop! Look around! This is the good stuff.” We are all manufacturers– some make good, others make trouble, and still others make excuses.

Latest Rumor

We work to research, then verify or refute any rumors that are brought to our attention. Therefore, we want to address the latest. Yes, it is true! Director of HR, Judy Colyn, is planning to retire (maybe semi-retire…as she will be offering HR services to the clients of the business she and her husband own).

Judy has given a lengthy notice in order for things to transition smoothly. She actually spoke with the GM during last year’s budget season and plans to retire on or before January 31, 2014, based on when we find the perfect replacement.

In the meantime, it will be ‘business as usual’ and we ask that all of you continue to call on Judy for specific HR needs. She is pleased that both Dan Linskens and Jeff Owen now have more than a year of experience with FGCC and have proven to be valuable assets to the HR Department. Robin O’Hara and Saundra Enrietto have also contributed on a part-time basis.

We’re excited for Judy as she transitions into a new journey in her life but folks…’she ain’t gone yet’!! So, we can let those rumors pass and get on with the work at hand. More about this when the time for Judy’s departure is near and the new Director of HR is hired.

3

Did You

Know…………???

We have a legend in our midst here at FGCC………..a Chatta-nooga Legend that is!! Recent-ly the “Chattanooga Leg-ends” (Men’s Softball Team) competed in the National Sen-ior Games in Cleveland, Ohio. They won the 75-plus age divi-sion with a 5-0 record and a 90-33 run differential. They de-feated the New Jersey Road-runners 22-4 to secure the gold medal!

The nationals included seven 75-plus teams: two from New Jersey and one each from Mar-yland, Delaware, Iowa, South Carolina, and Tennessee. The Legends included players from communities across Tennessee, Georgia, and Florida. You may be surprised to learn that on the roster of this elite hand-picked team was none other than our own Ray Kent from Dartmoor Marina. Who knew that we had a gold medal ath-lete on staff??? Way to go Ray!!

According to the Legends’ Man-ager, Jack Gibson, they plan to keep the team together and win some more tournaments. Just last week, Ray and the Legends won the World Slow Pitch Championships in Dalton, Georgia. Ray went 19 for 20 hitting and was the Most Valu-able Player (MVP)! Next time you see Ray, congratulate him on this impressive accomplish-ment.

AFLAC Benefits

At FGCC we want to offer benefits that are available to the total Team Member popula-tion (full-time and part-time). One of those benefits is the menu of AFLAC products that can assist you with daily health issues. Our AFLAC rep, Steve Randall, has di-

rected a note to you…see below:

Dear Fairfield Glade employees, AFLAC is different from health insurance; it is insurance for daily living. Major medical pays for doctors, hospitals, and prescriptions. AFLAC is a measure of income protection, that pays cash directly to you to help with daily expenses due to an illness or accident. AFLAC processes claims quickly, usually within 4 days. Claims are easy to file, and local agents are available to assist you at your convenience. AFLAC is affordable; we have a range of products that can fit most budgets. We can provide you and your family with coverage and security to help maintain your everyday lifestyle in case of illness or injury. Also, rates do not go up, even when you file a claim. Here are some links to short videos about some of our products: Accident Policy: http://www.aflac.com/videos/accQ/ Hospital Indemnity: http://www.aflac.com/videos/hiA/ Critical Care: http://www.aflac.com/videos/ciS/ I would be glad to help you with further information or questions. Steve Randall, AFLAC Agent 931-210-4466 stephen_randall@us.aflac.com

We’ve got you under our wing: • A Fortune 500 Company • Fortune's Best Companies to Work For – 14 consecutive years • Fortune's Most Admired Companies – 10 consecutive years

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5

Common sense ain’t so common

August 19, 2013 - by: Dan Oswald

Have you ever known someone who was incredibly intelligent but had absolutely no common sense? I’ve

known a few. So the other day when a colleague was describing to me a book he came across that contained

“cowboy logic” and the line, “I’ve learned that common sense ain’t so common,” it got me thinking. And

you know what? I had to agree with that cowboy’s logic.

Here is a series of quotes that might help you gain some perspective on common sense.

Common sense is defined as “sound practical judgment that is independent of specialized knowledge,

training, or the like.” In a world filled with smart people with unending amounts of specialized training,

how many of them really have any common sense? Consider one person you know who is well-educated

but lacks common sense. Wouldn’t you rather have the common sense?

“Common sense is genius dressed in its working clothes.” Ralph Waldo Emerson

There’s something about common sense that is so plain, so simple that we tend to overlook its genius if

we aren’t paying close attention. I grew up in a rural area. It wasn’t unusual to find common sense

dressed in overalls and work boots. Our version of the cowboy was the Midwestern farmer.

“Nothing astonishes men so much as common sense and plain dealing.” Ralph Waldo Emerson

Have you ever been taken aback by a straight-talking, no-nonsense person who exudes the type of practi-

cal intelligence that is common sense? We’re so accustomed to people posturing and positioning that a

person who sheds all of the pretense and is comfortable enough to be plain-spoken and ordinary is the

one who stands out.

“Everybody gets so much information all day long that they lose their common sense.” Gertrude Stein

Especially in business, our world is filled with data. We have more information at our fingertips today

than ever before. But could it be that we get so much information that we lose our common sense? It’s

all too common to overcomplicate things. My high-school basketball coach, a man with a great deal of

common sense, talked often about the KISS principle—Keep It Simple, Stupid. It doesn’t have to be

complicated to be right. More often than not, the beauty of common sense is in its simplicity.

“Common sense in an uncommon degree is what the world calls wisdom.” Samuel Taylor Coleridge

There’s smart, and then there’s wise. The people with a great deal of common sense seem to have things

figured out. In my experience, they do more thinking than talking. They have a weight about them that

makes them stand out from others. In a word, they’re wise.

“My success was not based so much on any great intelligence but on great common sense.” Helen

Gurley Brown

Have you ever noticed that there isn’t a direct correlation between intelligence and success? But I would

venture a guess that the amount of common sense a person has does correlate with his/her success. That

“practical judgment” that defines common sense is a big contributor to success.

“Common sense is the knack of seeing things as they are, and doing things as they ought to be done.” C.

E. Stowe (also frequently attributed to Josh Billings)

Sounds simple, doesn’t it? But the problem is that it’s not simple. It’s far from simple. Seeing things as

they are takes discipline. It requires one to ignore all of the superfluous noise and focus on the truth.

Then, once you see things as they are, you must act on them in the appropriate manner. Like I said, not

so simple.

Common sense ain’t so common. When you find people who have the gift of common sense, embrace them,

watch them, learn from them and emulate them if you can. It’s a rare gift that sets those who have it apart

from those around them. It’s a shame it’s not more common.

And start working on

your recipe for the

“Best Chili” in the

world—well maybe

just at FG. That’s

right, it’s our

ANNUAL CHILI

COOK OFF

scheduled for

Thursday, October 31.

See below for your

“check-list” of

things to do:

Round up your de-

partment team

Decide on a name

for your chili

Get those creative

team members

working on the

theme and

decorations.

And remember, It’s

All About the Trophy.

And not to mention

all the delicious

chili to eat.

More information to

come next month.

Don Conklin

(Stonehenge Pro Shop)

Wife’s Health Issues

Ruth MacAndrew

(CCC)

Brother’s Illness

Debora Foust

(IT)

Death of Children’s Grandmother

Louis Cox

(Dorchester Golf Maintenance)

Death of Mother-in-law

Doug Nawrocki

(Dartmoor Marina)

Personal Illness

Continuing thoughts for

Rick Sherrill

(Dorchester Golf Maintenance)

Health Issues

John Hamm

(Heatherhurst Pro Shop)

Health Issues

Ron Panzica

(Sanitation)

Wife’s Health

If you would like to be included in

future “In Our Thoughts”, please

contact Jeff Owen at the Admin

Building or email him at

jowen@fairfieldglade.cc

Safety 1st

A STRONG SAFETY CULTURE

OSHA has proclaimed that developing a strong safety culture has “the single greatest impact on accident

reduction of any process”. All well and good, you say, but what, exactly, is a safety culture? OSHA says

that safety cultures “consist of shared beliefs, practices, and attitudes that exist at an establishment. Cul-

ture is the atmosphere created by those beliefs, attitudes, etc. that shape our behavior.”

An organization’s safety culture derives from a number of factors, which, OSHA says, might include:

Management and Team Member norms, assumptions, and beliefs

Management and Team Member attitudes

Values, myths, and stories

Policies and procedures

Manager/Supervisor priorities, responsibilities, and accountability

Production and bottom line pressures vs. quality issues. Remember “No job is so important and no

work is so urgent that time cannot be taken to perform that work safely”.

Actions or lack of action to correct unsafe behaviors

Team Member training and motivation

Team Member involvement or “buy-in”. Setting the example and doing the right thing when no one is

looking.

In a strong safety culture, “Everyone feels responsible for safety and pursues it on a daily basis; Team

Members go beyond ‘the call of duty’ to identify unsafe conditions and behaviors, and intervene to correct

them”.

For example, in a strong safety culture any Team Member would feel comfortable approaching anyone

else with the reminder to wear their Personal Protective Equipment (PPE) even if that person was a Man-

ager or Supervisor. Such behavior would not be seen as forward or over-zealous, and would be appreciat-

ed by that Team Member. Similarly, Team Members would routinely look out for one another and point

out unsafe behaviors to each other.

A company with a strong safety culture typically experiences minimal at-risk behaviors, resulting in lower

accident rates. Such companies usually are extremely successful and excel in all aspects of business.

A strong safety culture doesn’t develop overnight. It takes extra effort from Top Management, Managers/

Supervisors, Safety Team Members, All Full-time, and Part-time Team Members, All Seasonal Team Mem-

bers: EVERYONE WORKING AS A TEAM, to develop a strong safety culture.

A BIG THANK-YOU to everyone as we are constantly working to develop a “STRONG SAFETY CULTURE”.

Thoughts Our In

6

RELAY FOR LIFE – CANCER

Date: TBD (May of 2014?) Location: Cumberland County

Fairgrounds Time: 5p-overnight

Contact: Ed Imm, 931-337-4435

We want to start raising money now &

compete with local companies to accomplish

our goal of raising the most $$! Call Ed with any idea you have

to raise money for cancer research.

We want each department To participate this year!

Let’s Get Ready to

Fall Back

Just a reminder that

daylight savings time

will end at 2:00 a.m. on

Sunday, November

3rd. So plan for that

change and mark your

calendar to set your

clocks back on Sun-

day, November 3!

CHANGE IN PHONE NUMBERS

Many of you have eliminated your ‘land line’ at home and use only your ‘mobile phone’. That’s important to pass along. We need to change your payroll and emergency contact information. HR has a form you can complete with any changes…not just phone numbers, but addresses and emails too! Keep HR informed when anything in your life changes so we can keep up-to-date information on file. If you want to send us an e-mail, just forward it to HR@fairfieldglade.cc . YOU need to notify your 401k and insurance (BCBS and Guardi-an) providers. Thank you, thank you, thank you.

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Tina Slife 10/1

Ty Perry 10/2

Larry Prediger 10/2

Kathren Lewis 10/3

Richard Moilanen 10/5

Jeff Houston 10/6

Ada Whittaker 10/6

Earl Lagow 10/7

Annette Shepherd 10/7

Lyle Camron 10/9

Wayne Martin 10/10

Jim Draper 10/11

Don Gretzinger 10/11

Ricky Cox 10/12

George Huxoll 10/13

Walter Tyszko 10/13

Riichard Homan 10/15

Rag Jones 10/15

Terry Brophy 10/16

Keith Gardner 10/16

John Marshall 10/16

Eddie Mott 10/16

Skip Vober 10/16

Tom Nowc 10/17

Terry Burgess 10/20

Seth Hannah 10/20

Dianne Jasak 10/21

Danny Brewer 10/22

Jerry Jackson 10/22

Chuck Buck 10/23

James O'Hara 10/23

Lena Swicegood 10/23

Lee Emmott 10/24

Carolyn Demongin 10/25

Robin O'Hara 10/26

Miki Parsons 10/26

Don Warner 10/26

Myrna Rainey 10/27

Steve Kraft 10/29

Dakota McAdoo 10/29

Craig Shuey 10/29

Jacqueline Tank 10/29

Dylan Rash 10/31

Gerald Matlock 10/9/2006

Billy Findley 10/16/1998

Luke Turner 10/23/2006

Tina Slife 10/25/2010

Jill Barnes 10/26/2009

Jeff Houston 10/26/1999

Jerry Jackson 10/28/2007

Debora Foust 10/29/1992

SPOTLIGHT ON SERVICE (Team Members—you make us proud)

Kudos to our own Mrs. Judy Colyn….I received a phone call from a member today that was calling for another rea-son, but in conversation, she mentioned that she was “low vision” and stated that she had tried to find a job for a very long time, but couldn’t seem to get anyone to call her or give her an interview. They just told her to send in her resume and they would take a look at it. BUT Ms. Judy took the time to call her in and give her an interview and then forwarded her resume to the appropriate department head for consideration. The member was impressed

that Ms. Judy actually “took the time” to speak with her and stated that she was so kind. Good Job Ms. Judy for your shining the “spotlight on service”! Lisa Smith, Member Records

Flash Issue 09 September 2013 8

FAIRFIELD GLADE VOLUNTEER FIRE DEPARTMENT

Unlike most Fairfield Glade Community Club facilities, the Fire Department is not staffed with FGCC employees.

Instead you will find dedicated volunteers who are concerned about the safety of our Community, and all that it

entails.

Fire Chief, Howard Robb, heads up this faithful crew of many who have been professional or volunteer firemen in

their ‘former’ lives. Fairfield Glade may have a Fire Department with the most combined years of experience in

Tennessee!

The firemen, along with the Parade of Flags Team from St. George Marina, recently displayed 38 flags, the lone

fireman and the fire truck in remembrance of those who lost their lives defending the attack on U.S. soil on 9/11.

See the photos below that emphasize the pride shown during the memorial.

Thank you to all who sacrificed that day and to our local firemen who are ready at a moment’s notice to put their

life on the line. We appreciate all of you.