The User Acquisition Toolbox Casual Connect Europe – 2010-02-10.
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Transcript of The User Acquisition Toolbox Casual Connect Europe – 2010-02-10.
Who?
• Applifier is the largest cross-promotion network on Facebook
• Based in Helsinki, Finland with an office starting up in San Francisco
• Bla, bla, bla…
Das Problem
• Increased competition• Increasing price of user acquisition• Less viral channels usable for marketing
• You might need a marketing strategy!
A Marketing Strategy?
• Releasing a great game is not a ”marketing strategy”.
• Yes, you need one.• ”Let’s just buy some
advertising” is not a marketing stratey (well, technically it is, just a horrible one)
So, what do you need to do?
• Acquire users via different means• Keep users in your game by optimizing
user experience and ”The Funnel”• ???• Profit!
Paid User Acquisition
• Facebook advertising is getting more and more expensive
• Are there alternatives?
Source: Facebook Advertising Performance Benchmarks & Insights / WebTrends, Jan 31, 2001
Paid User Acquisition
• Advertising outside of Facebook?– Can provide cheaper CPC– But you can never know if the user has an
Facebook account
• Options available– Google AdWords– TradeDoubler, affiliate programs
• ”But I’m a humble indie developer, I have no money, what do I do? Viral channels maybe?”
Virality
• It’s not just about posting to the user’s stream and sending requests
• Think of it as social media marketing that your users do for you
• But it’s not easy, for your users to market for you, you must give them something valuable to share, something they want to show off!
”Ok, that’s all great and stuff…”
• ”… but I’m still a humble indie developer, and still don’t have any money, won’t virality require traffic to begin with?”
• Yes.• New users aren’t free.• Ever.• Sorry.• But there are ways to limit your burn
rate…
Cross-Promotion
• Cost-effective way to keep fresh traffic coming in
• … but does require traffic to start with
”Optimize My What Now?”
• The Funnel
Users comingIn via advertising
Obstacles in the game:•Bad signup process•High learning curve•Lack of tutorial instructions
Players who actually start playing your game
How Do I Improve My Funnel Performance?
• Lower learning curve• Remove obstacles from signup and initial
steps• Make help and tutorials clear
• ”How do I know where the problems are?”• Measure, analyze, listen!
Example of Bad Funnel Conversion
Incoming trafficIncoming traffic
Load time too longLoad time too long
Bad signup processBad signup process
Insufficient, unclear help and tutorial
Insufficient, unclear help and tutorial
Actual acquired users
Actual acquired users
Lost users, basically money thrown away
Example of a Bad Funnel Conversion
• Consider a ad campaign with a CPC price of €0.30 and 1000 clicks
• The funnel loses 50% of your users due to bad design
• The actual cost per acquired user was then €0.60, not 0.30€!
• So you just doubled your user acquisition cost
Example of Fixing Bad Funnel Conversion
• Step #1: How’s your load time?– People want the game now, optimize loading! Anything
that loads for over 5 seconds needs a progress bar– The Back-button is your enemy!
• Step #2: Overly complex signup– Pinpoint problem with analytics: where does the
process stop– Simplify process
• Step #3: Bad or missing help and tutorial– Add large ”HELP!!!!” buttons– Add paths for sending feedback instead of just giving
up
Another way to improve: Let the Users Talk to You!
• Do user surveys• Let the users send feedback really easily– When they hit a block, they should send you
feedback, not exit the game!– Find out what works, what doesn’t and fix the
game
Adding It All Up
• Get users:– Paid advertising– Cross-promo– Virality and social media marketing
• Make sure they stick:– Ease their game experience and listen to them
• Measure everything– Know what works, what doesn’t