The TLC of Communication

www.johngirard.net [email protected] 1

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John P. Girard, Ph.D. [email protected] www.johngirard.net

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The TLC of Leadership Communica�on

!Communica�on is the Leader’s Job

Ø Today’s complex business environment depends on effec�ve communica�on

Ø Leaders spend 80% of their day communica�ng Ø 48 minutes of every hour is spent:

Ø  On the telephone Ø  Communica�ng online Ø  Talking informally

Ø Communica�on is in every management func�on Ø Leader’s communica�on is purpose-‐directed―directs everyone’s a�en�on toward the goals

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The TLC of Communica�on © 2014, John P. Girard, Ph.D.

!What is Communica�on?

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Communica�on is the process by which informa�on is exchanged and understood by two

or more people, usually with the intent to mo�vate or influence behavior


!Communica�on Champion

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!A Model of Communica�on

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Encoding Decoding Issues

High / Low Context

Culture

!Do People Understand?

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!A Con�nuum of Channel Richness

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Leaders must choose appropriate channels to convey messages

!The Correct Message


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!A New View of Communica�on


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LeadershipMeasurement

Process

Tech

nolo

gy Culture

!A li�le TLC goes a long way!


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Leadership

 Transparency

 Vision and example

 Resources (including time) Technology

 Help or hinder

 Security issues

 Ease of access

 Tending toward free

Culture

 Need to Share vs Need to Know

 Privacy

 Content Creators

LeadershipMeasurement

Process

Tech

nolo

gy Culture

!Best Technology

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The Newest is always Best …

!The Right Technology


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!Big Data


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www.foreignaffairs.com/issues/2013/92/3

h�p://www.domo.com/

!How Big is Big Data?


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h�p://w

ww.dom

o.com/

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Lost in the Data …


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!TLC: Leadership


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Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added)

!Open Leadership

Respect that your customers and employees have

power.

Share constantly to build trust.

Nurture curiosity and humility.

Hold openness accountable. Forgive failure.

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h�p://www.charleneli.com/resources/new-‐rules/

!Openness Audit

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h�p://www.slideshare.net/charleneli/openness-‐audit

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TLC: Culture

!The Need to Share

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Tribal Leadership


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!Tribal Leadership

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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D. h�p://www.ted.com/talks/david_logan_on_tribal_leadership.html

!Free Audio Book

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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D.

h�p://www.triballeadership.net/audio-‐book

!Impact of Social Media

Empowering Knowledge Workers in the Arab World © 2013, John P. Girard, Ph.D.

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Well that didn’t actually happen, but . . . it

could have!

—Geena Davis, Actor and Raconteur

CHAPTER 7

FUTURE TALES

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Knowledge Management

Information Management

Data Management

Artificial Intelligence

Expertise Locator

Records Management

Document Management

Database Management

Data Warehouse

Data Integration

Virtual Collaboration

Group Ware

Taxonomies

Ontologies

Enterprise Portal

Content Management

After Action Review

Forms Management

Search Engine

Web Portal

Storytelling

Subject Classification

Communities of

Practice

* Developed by Denise Charbonneau (TBS) and Dr. John Girard

Interrela�onship of DM, IM, KM* 29


!Stonecu�er or Cathedral Builder?


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John Constable. Salisbury Cathedral, from the Meadows. 1831. Oil on canvas. Private collection, on loan to the National Gallery, London, UK.


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!Storytelling by Steve Denning

Purpose of Story Ø  Sparking ac�on Ø Communica�ng who you are Ø Transmi�ng values Ø  Fostering collabora�on Ø Taming the grapevine Ø  Sharing knowledge Ø  Leading people into the future

www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html

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!HBR May 2004

In June of 1995, a health worker in a �ny town in Zambia went to the Web site of the Centers for Disease Control and got the answer to a ques�on about the treatment for malaria. Remember that this was in Zambia, one of the poorest countries in the world, and it happened in a �ny place 600 kilometers from the capital city. But the most striking thing about this picture, at least for us, is that the World Bank isn't in it. Despite our know-‐how on all kinds of poverty related issues, that knowledge isn‘t available to the millions of people who could use It. Imagine if it were. Think what an organiza�on we could become.

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!Wri�ng the Future

Ø Snowden’s (2002: 3) ‘we can always know more than we can tell, and we will always tell more than we can write down.’

Ø However, Snowden (2002:3) suggests:

Ø  I can speak in five minutes what it will otherwise take me two weeks to get round to spend a couple of hours wri�ng it down. The process of wri�ng something down is reflec�ve knowledge; it involves both adding and taking away from the actual experience or original thought. Reflec�ve knowledge has high value, but is �me consuming and involves loss of control over its subsequent use.

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Guiding Government Leaders into the Future

Ø  excite change in a very large bureaucra�c organiza�on

Ø  Five years in the future Ø  Balance of real and

imaginary

Cri�cal Success Factors:

Ø  Look of the story Ø  Believable Ø  Execu�ve Support

For complete stories see: www.johngirard.net

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Guiding Faculty into the Future

Ø  excite change in a small mid-‐west university

Ø  Mock interview with Dean Ø  Balance of real and

imaginary

Cri�cal Success Factors:

Ø  Real Dean Ø  Realis�c Journal Ø  “Now I get it”

For complete stories see: www.johngirard.net

!Some thoughts on story

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!The Genera�on Game


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!Digital Na�ve or Digital Immigrant?


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!Genera�on Z


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Are we ready for them?

www.lc-‐me.com info@lc-‐me.com

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The theme of the Middle East Leadership Communica�on Conference 2014 is Enhancing Leadership through Connec�on, Communica�on and Collabora�on. Bringing together interna�onal speakers, academics, leading prac��oners, along with business and government leaders, the Middle East Leadership Communica�on Conference 2014 promises to be one the premier leadership-‐focused events in the region.


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Remember that Message?


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John P. Girard, Ph.D. [email protected] www.johngirard.net

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The TLC of Leadership Communica�on

The TLC of Communication

Business

Transcript of The TLC of Communication