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John P. Girard, Ph.D. [email protected] www.johngirard.net
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The TLC of Leadership Communica�on
!Communica�on is the Leader’s Job
Ø Today’s complex business environment depends on effec�ve communica�on
Ø Leaders spend 80% of their day communica�ng Ø 48 minutes of every hour is spent:
Ø On the telephone Ø Communica�ng online Ø Talking informally
Ø Communica�on is in every management func�on Ø Leader’s communica�on is purpose-‐directed―directs everyone’s a�en�on toward the goals
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!What is Communica�on?
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Communica�on is the process by which informa�on is exchanged and understood by two
or more people, usually with the intent to mo�vate or influence behavior
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!Communica�on Champion
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!A Model of Communica�on
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
Encoding Decoding Issues
High / Low Context
Culture
!Do People Understand?
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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!A Con�nuum of Channel Richness
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
Leaders must choose appropriate channels to convey messages
!The Correct Message
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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!A New View of Communica�on
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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LeadershipMeasurement
Process
Tech
nolo
gy Culture
!A li�le TLC goes a long way!
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Leadership
Transparency
Vision and example
Resources (including time) Technology
Help or hinder
Security issues
Ease of access
Tending toward free
Culture
Need to Share vs Need to Know
Privacy
Content Creators
LeadershipMeasurement
Process
Tech
nolo
gy Culture
!Best Technology
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
The Newest is always Best …
!The Right Technology
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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www.johngirard.net [email protected] 3
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!Big Data
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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www.foreignaffairs.com/issues/2013/92/3
h�p://www.domo.com/
!How Big is Big Data?
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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h�p://www.domo.com/
h�p://www.domo.com/
h�p://w
ww.dom
o.com/
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Lost in the Data …
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!TLC: Leadership
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added)
!Open Leadership
Respect that your customers and employees have
power.
Share constantly to build trust.
Nurture curiosity and humility.
Hold openness accountable. Forgive failure.
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
h�p://www.charleneli.com/resources/new-‐rules/
!Openness Audit
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
h�p://www.slideshare.net/charleneli/openness-‐audit
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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TLC: Culture
!The Need to Share
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Tribal Leadership
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!Tribal Leadership
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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D. h�p://www.ted.com/talks/david_logan_on_tribal_leadership.html
!Free Audio Book
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Leadership Challenges and Opportuni�es © 2014, John P. Girard, Ph.D.
h�p://www.triballeadership.net/audio-‐book
!Impact of Social Media
Empowering Knowledge Workers in the Arab World © 2013, John P. Girard, Ph.D.
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Well that didn’t actually happen, but . . . it
could have!
—Geena Davis, Actor and Raconteur
CHAPTER 7
FUTURE TALES
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Knowledge Management
Information Management
Data Management
Artificial Intelligence
Expertise Locator
Records Management
Document Management
Database Management
Data Warehouse
Data Integration
Virtual Collaboration
Group Ware
Taxonomies
Ontologies
Enterprise Portal
Content Management
After Action Review
Forms Management
Search Engine
Web Portal
Storytelling
Subject Classification
Communities of
Practice
* Developed by Denise Charbonneau (TBS) and Dr. John Girard
Interrela�onship of DM, IM, KM* 29
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!Stonecu�er or Cathedral Builder?
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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John Constable. Salisbury Cathedral, from the Meadows. 1831. Oil on canvas. Private collection, on loan to the National Gallery, London, UK.
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!Storytelling by Steve Denning
Purpose of Story Ø Sparking ac�on Ø Communica�ng who you are Ø Transmi�ng values Ø Fostering collabora�on Ø Taming the grapevine Ø Sharing knowledge Ø Leading people into the future
www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!HBR May 2004
In June of 1995, a health worker in a �ny town in Zambia went to the Web site of the Centers for Disease Control and got the answer to a ques�on about the treatment for malaria. Remember that this was in Zambia, one of the poorest countries in the world, and it happened in a �ny place 600 kilometers from the capital city. But the most striking thing about this picture, at least for us, is that the World Bank isn't in it. Despite our know-‐how on all kinds of poverty related issues, that knowledge isn‘t available to the millions of people who could use It. Imagine if it were. Think what an organiza�on we could become.
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
!Wri�ng the Future
Ø Snowden’s (2002: 3) ‘we can always know more than we can tell, and we will always tell more than we can write down.’
Ø However, Snowden (2002:3) suggests:
Ø I can speak in five minutes what it will otherwise take me two weeks to get round to spend a couple of hours wri�ng it down. The process of wri�ng something down is reflec�ve knowledge; it involves both adding and taking away from the actual experience or original thought. Reflec�ve knowledge has high value, but is �me consuming and involves loss of control over its subsequent use.
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
Guiding Government Leaders into the Future
Ø excite change in a very large bureaucra�c organiza�on
Ø Five years in the future Ø Balance of real and
imaginary
Cri�cal Success Factors:
Ø Look of the story Ø Believable Ø Execu�ve Support
For complete stories see: www.johngirard.net
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Guiding Faculty into the Future
Ø excite change in a small mid-‐west university
Ø Mock interview with Dean Ø Balance of real and
imaginary
Cri�cal Success Factors:
Ø Real Dean Ø Realis�c Journal Ø “Now I get it”
For complete stories see: www.johngirard.net
!Some thoughts on story
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The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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!The Genera�on Game
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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!Digital Na�ve or Digital Immigrant?
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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!Genera�on Z
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Are we ready for them?
www.lc-‐me.com info@lc-‐me.com
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The theme of the Middle East Leadership Communica�on Conference 2014 is Enhancing Leadership through Connec�on, Communica�on and Collabora�on. Bringing together interna�onal speakers, academics, leading prac��oners, along with business and government leaders, the Middle East Leadership Communica�on Conference 2014 promises to be one the premier leadership-‐focused events in the region.
The TLC of Communica�on © 2014, John P. Girard, Ph.D.
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Remember that Message?
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John P. Girard, Ph.D. [email protected] www.johngirard.net
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The TLC of Leadership Communica�on
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