Shaping the Future of Retail for

Consumer Industries

A World Economic Forum project

in collaboration with Accenture

fourth

industrial

revolution

Defining the

think systems, not technologies

empowering, not determining

by design, not by default

values as a feature, not a bug

the fourth industrial revolution

and its impact on society

dynamics of the 4IR

convergence

new sources of

inequality

scaling tension

new sources of

(dis)trust

embedded bias

employment impact of the 4IR

Frey and Osborne (2013): 47% of US growth at high risk of

automation

Bruegel (2014): between 45 and 60% of European jobs

Pew (2014): 52% expect more jobs, 48% fewer by 2025

BLS (2015): 6.5% increase in the US by 2025

World Economic Forum (2016): 5.1 million net jobs lost by

2020

Source: Breugel (2014) Source: Frey and Osborne (2013)

what does this mean for civil society?

critical policy questions

How do we manage transitions and frictional costs?

What policies do we need to:

protect citizens, human rights and critical infrastructure?

balance data flows for commerce, security and privacy?

ensure services and opportunities are available to all?

How might development pathways change?

What kind of new legal infrastructure do we need?

systems-level questions

What do we really want from technology and what common

values can we identify?

What principles should govern emerging technologies?

Who gets to decide? Who has power and legitimacy?

Who will gain and who will lose power in the 4IR?

How can technology help us tackle our ‘grand challenges’?

How might it make things worse?

How do we measure economic and social value in the 4IR?

leadership

technology

values

governance

systems

values

governance

systems

governance

systems

systems

Source: Kim Dong-Kyu