The role of the public libraries in the community and local economy udl, april 2016

To which problemsin society is your library the answer?

Mobility..Hyper connectivity

Rolf Hapel Citizens Services and Libraries Aarhus Denmark

New citizens

The “new elderly"

Demography

Rolf Hapel Citizens' Services and Libraries Aarhus Denmark

The social excluded..

Polarisation?

40 % of the labour force

has no vocational education

20 % of youth does not get

education beyond

secondary school

15 – 20 % of population

are illiterate

Larger gap between

information strong and

information weak citizens?


Urbanization..

Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

The hyper complex society

Power disappearing from the elected politicians?

Decisions seldom get the intended effects

Formal opportunities for democratic influence increased locally – but what about the experience of influence?

The nearby democracy: Influence on own life

Local democracy 1


Zapper-culture – short span

of attention

Regime of the grey-bearded

”Democracy is for loosers..?”

Global media orientation

From members to consumers

Local democracy 2

Local member driven

associations..

Local democracy –in need of reinvention?

- heading for a quiet death?


..but here are four important tendenciesfor libraries to tap into:

1. Digitization

2. Citizen and user involvement– local democracy and co-creation

3. Integration of new citizens

4. The innovation agenda


National IT and Digitization Strategies


The public sector is forgetting the citizensBerl. 10.09.12

Even a change of physician is pure chaosPol. 26.07.13

When the arrogance runs freePol. 7.02.14


Der er ingen kvik-fix

The biggest enlightenment project

in recent times..

‘..synergy betweenCitizens Services

and Libraries must be exploited’

- City Council Aarhus 2005


Local policy

A culture of service –

for everyone

Mutual obligation on

provision of public information

Sharing of knowledge on

digital Services

Teaching people to use public

digital self service

The need for a decentralised

physical service structure =

the public libraries

Therefore Citizens Services and Libraries


Partnerships

Communication

Campains

Multi medial

Syndication

Analog - digital

Posters

Web sites

Magazines

Programs


More than 90 % of Danish libraries offer Citizens Services

-Citizens cooperation

-User driven innovation

-Co-production

-Co-creation

Sherry Arnstein, 1969


A new mindset..

‘We are practicing a new attitude towardscooperation with the citizens - turning the relation up side down. Because, come to think of it, is the citizens that involves us in their city, not the other way around. It is the ideas and wishes of the citizens that must be the starting point and our role is to help, where we can!’

Leader of park and leisure services in Aarhus

Citizens meetings

User meetings


Lectures

Seminars

Focus groups

Master Classes

World Café3-4 consecutive rounds of discussionA new question posed at each round

Participants change – the host of the table stays an picks up the essence

Photo typing

Lead Users

Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune

User driven design


User driven design


Children’s lab: Workshops with children btw 9-14 prototyping a library. The results wereused as part of the competition programme for UMSA

Download: www.designthinkingforlibraries.com

Only a small percentage of total loans to citizens of different ethnic background than Danish is made up of materials in the original languages (17% in Aarhus)

Bilingual children use libraries as community center

Young bilinguals uses magazines, music, video and print materials more or less like the Danish youth

The group of refugees / immigrants as a whole are more frequent users of the libraries than Danes and use Internet options more than Danes

Library useage

LOKALARKIV

UNGE

MØDE-

LOKALER

ANALOGE MEDIER

SUNDHEDS-

RÅDGIVNING &

VEJLEDNING

BORGERSERVICE

LÆRINGS-CENTER

SPØRGSMÅL OG

SVAR

SELVBETJENING

LEKTIE-

HJÆLP MEDBORGERCENTER

NETADGANGECAFÉ

STUDIESTØTTEJOBHJØRNET

SHOP

LE

G B

ØR

N/FO

R D

E M

IND

ST

EUDSTILLINGER

FORBRUGERINFO

NATURGUIDEKU

LTU

RELLE P

RO

GRAM

MER

&FAMILIER

STILLE-OMRÅDE

AVISLÆSESAL/NYHEDSCENTER FOR BESØGENDE

Partner-skaber

LÆSETRÆ-NING

Medborgercenteret – en ”Mash-up”


Parent and children

Learning activities

Debates

Mind Storm

The cultural meeting

The healthy life

The healthyand funnylife

Concentration

Urban performance depends not only on the

city’s hard infrastructure - physical capital -

but also and increasingly so, on the

availability and quality of knowledge,

communication and social infrastructure

- human and social capital.

”Smart Cities in Europe”, Caragliu, m.fl., Amsterdam Free University, 2009

Smart Cities

HackerspacesMakerspacesFablabs

Dele lokaler –redskaber –viden

Skabe ideer –projekter -netværk


..hackathons..


..hacker labs..


..Folke lab..


Tech Lab


Børnelab

Maker Space

Interaction

Distance

Short term Long termSponsorshipsShort duration

Donations, gifts

Volunteers as consultants

Advocacy campains

Co-productionR & D

Business development projects

Branding

SponsorshipsLong duration

Networks, clubs

Innovation in hybrid organisations

Dialogue on services

Partnership strategy

Aarhus Movie Workshop Architecural SchoolCard Club PokemonCauses that Connects Childrens Culture House Chess House AarhusClassical Listeners Club Danish Author Association Danish Council for revival Genealogical AssociationPeople’s University Promenade OrchestraSave the Children YouthSong Power Students Councils Legal AdviceWild About WordsWrite Your Life’s Story

..and many more!

70+ partnerships

Be present in local and national strategies and policies – and tell about the libraries role in fulfilling them

Show the potential of the library as an instrument for politically defined efforts - by:

- being venue for the living debate in the local society

- inviting the civic society in – let the users loose!

- making partnerships – drop the library mono-culture

- co-creating and co-producíng samskabe – bringing the usersknowledge into play

- thinking value-chains and new formats in services

- Creating space for transformation in the physical library: Proto-typing, fabLabs, hacker spaces, urban offices etc.

WHAT WE HAVE LEARNED:

Reinvent the librarynew ways of professionalism

new productsnew alliances

new ways of funding


The role of the public libraries in the community and local economy udl, april 2016

Presentations & Public Speaking

Transcript of The role of the public libraries in the community and local economy udl, april 2016