The Role of Leadership in Transformational Change: A View from the Trenches Karen Copp, Change...
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Transcript of The Role of Leadership in Transformational Change: A View from the Trenches Karen Copp, Change...
The Role of Leadership in Transformational Change: A View from the TrenchesKaren Copp, Change Manager,
Taxpayer Services Department
November 14, 2012
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So How Did I Get to Be Up Here?
• Quality Improvement/Planning Facilitator at HCMC (1996-2005)
• Change & Communication Manager for HCMC’s Electronic Health Record implementation (2005-2007)
• HC TSD Change Manager (2007-present)• Baldrige Examiner at national and state level;
state level judge (2000-present)
Who has received services from Hennepin County (or local government)?
Who Cares about Hennepin County Changes?
• 1.2 million residents (22% of MN population)• 44% of budget – health & human services• 40% of budget supported by property tax
revenue• 33% of state’s jobs are in Hennepin County• 42,000 businesses• 7,400 full time employees
Hennepin County
• Health and Human Services
• Libraries
• Public Safety
• Public Works
• General Government
Our Environment• Demand for “smaller government”• Budget decreases (5 years in a row)• Inability to significantly increase taxes• Economy has generated more demand for our
services– Cash assistance payments up 10%
– Food support cases increased 69%
– Monthly calls to Child Protection up 28%
• Mandates, statutes, working with state legislature takes time (years)
Transformational Change
• Ongoing Successes– Cool County– Recycle Half– Evidence Based Practices– eGovernment Transactions– Client Service Delivery Model
What’s Needed for Transformation
A clear reason for change
•Business need for change
•Desired future state
•ROI (results/outcomes)
What’s Needed for Transformation
Leadership
•Participate actively and visibly throughout the project/initiative
•Communicate directly with employees
•Build a coalition of sponsorship
What’s Needed for Transformation
Understanding Change Saturation
•Change happens one person at a time
•Change capacity
•Change disruption
Summary
• Managing transformational change requires– Communicating the business need– Actively and visibly participating– A guiding coalition based on who’s affected
Questions? Comments?