The Recruiting and Selection Process:The Selection Process

Video 3

Application and Resumes

Phone Interview

In Person Interview

Reference Checks

ClassroomObservation

SCR

Application and resumes

Phone interview

In person interview

Reference

Classroom Observations

SCR

check

Job specifications

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Service Orientation — Actively looking for ways to help people.Speaking — Talking to others to convey information effectively.Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Coordination — Adjusting actions in relation to others' actions.Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.Reading Comprehension — Understanding written sentences and paragraphs in work related documents.Time Management — Managing one's own time and the time of others.Oral Expression — The ability to communicate information and ideas in speaking so others will understand.Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Speech Clarity — The ability to speak clearly so others can understand you.Speech Recognition — The ability to identify and understand the speech of another person.Written Comprehension — The ability to read and understand information and ideas presented in writing.Written Expression — The ability to communicate information and ideas in writing so others will understand.Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).Selective Attention — The ability to concentrate on a task over a period of time without being distracted. Education - High School diploma or equivalentExperience - Substantial experience working with children under the age of 13Age - Must be at least 18 years of ageClearance - Must be cleared by the Statewide Central RegisterTraining - Must be willing and able to complete a minimum of 30 hours of training a year.

Using a selection process based on

these specifications will in ensure that

we are hiring people that can be

successful in the position.

check

Application and resumes

Phone interview

In person interview

Reference

Classroom Observations

SCR

Specifications

                       

                       

                       

 

Application & resumes  

Phone interview  

In Person Interview  

Reference Check  

Classroom observation   SCR

Customer & Pers. Service                       

Psychology                      

Education and Training                       

English Language                       

Monitoring                      

Service Orientation                       

Speaking                       

Critical Thinking                       

Social Perceptiveness                       

Active Listening                       

Coordination                      

Judgment & Dec. Making                       

Reading Comprehension                      

Time Management                      

Oral Expression                      

Problem Sensitivity                      

Speech Clarity                      

Speech recognition                      

Written comprehension                      

Written expression                      

Information ordering                      

Selective attention                      

Education                      

Experience                      

Age                      

SCR                      

Training                      

                       

                       

                       

                       

                       

                       

                       

                       

 

Application & resumes  

Phone interview  

In Person Interview  

Reference Check  

Classroom observation   SCR

Customer & Pers. Service                       

Psychology                      

Education and Training                       

English Language                       

Monitoring                      

Service Orientation                       

Speaking                       

Critical Thinking                       

Social Perceptiveness                       

Active Listening                       

Coordination                      

Judgment & Dec. Making                       

Reading Comprehension                      

Time Management                      

Oral Expression                      

Problem Sensitivity                      

Speech Clarity                      

Speech recognition                      

Written comprehension                      

Written expression                      

Information ordering                      

Selective attention                      

Education                      

Experience                      

Age                      

SCR                      

Training                      

                       

                       

                       

                       

                       

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service             Psychology            

Education and Training             English Language             

Monitoring            Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness             Active Listening             

Coordination            Judgment & Dec. Making             Reading Comprehension            

Time Management            Oral Expression            

Problem Sensitivity            Speech Clarity   X         

Speech recognition          Written comprehension            

Written expression            Information ordering            

Selective attention            Education            Experience            

Age            SCR            

Training                                      

             

             

             

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service             Psychology            

Education and Training             English Language             

Monitoring            Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness             Active Listening             

Coordination            Judgment & Dec. Making             Reading Comprehension            

Time Management            Oral Expression            

Problem Sensitivity            Speech Clarity            

Speech recognition   X         Written comprehension            

Written expression            Information ordering            

Selective attention            Education  X          Experience X           

Age  X          SCR            

Training                                      

             

             

             

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service             Psychology            

Education and Training             English Language             

Monitoring            Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness             Active Listening             

Coordination            Judgment & Dec. Making             Reading Comprehension            

Time Management            Oral Expression            

Problem Sensitivity            Speech Clarity    X        

Speech recognition            Written comprehension            

Written expression            Information ordering            

Selective attention            Education  X          Experience X           

Age  X          SCR            X

Training                                      

             

             

             

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service             Psychology            

Education and Training           English Language   X          

Monitoring            Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness             Active Listening             

Coordination            Judgment & Dec. Making             Reading Comprehension            

Time Management            Oral Expression            

Problem Sensitivity            Speech Clarity    X        

Speech recognition            Written comprehension            

Written expression  X          Information ordering            

Selective attention            Education  X          Experience X           

Age  X          SCR            X

Training     X                                 

             

             

             

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service      X       Psychology      X      

Education and Training     X      English Language   X          

Monitoring     X       Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness      X       Active Listening       X      

Coordination      X      Judgment & Dec. Making       X      Reading Comprehension      X      

Time Management      X      Oral Expression      X      

Problem Sensitivity      X      Speech Clarity    X         

Speech recognition          Written comprehension            

Written expression  X          Information ordering     X       

Selective attention      X      Education  X          Experience X           

Age  X          SCR            X

Training     X                                 

             

             

             

 Application &

resumesPhone

interviewIn Person Interview

Reference Check

Classroom observation SCR

Customer & Pers. Service      X       Psychology      X      

Education and Training     X  X    English Language   X          

Monitoring     X  X     Service Orientation             

Speaking    X         Critical Thinking             

Social Perceptiveness      X       Active Listening       X      

Coordination      X      Judgment & Dec. Making       X   X   Reading Comprehension      X      

Time Management      X    X  Oral Expression      X      

Problem Sensitivity      X      

Speech Clarity   X 

       Speech recognition          

Written comprehension            Written expression  X          

Information ordering     X       Selective attention      X      

Education  X          Experience X           

Age  X          SCR            X

Training     X                                 

             

             

             

Tools for success in selection process

Application Blank

Phone Interview Form

In Person Interview Form

Classroom Observation Form

Reference Check Form

Keys to Interview Success

Be prepared

Standardize the process

Use behavior based questions

Use a rating system

Traditional question:

This is job requires a lot of time management. Will you be able to properly care for the children and complete additional tasks?

Behavior based question:

Tell me about a time when you had to manage your time.

TIME MANAGEMENT

Behavior based question

Based on behaviorRelated to the KSAOs you are looking forBe open ended

Making the selection

 Application & resumes   Phone

interview   In Person Interview   Reference

Check   Classroom observation   SCR

Adam Yes Yes 60 Yes Yes Yes

Betty Yes Yes 62 Yes Yes Yes

Caleb Yes No              

Dana Yes Yes 55 Yes Yes Yes

Evan Yes Yes 30 No    

Fran Yes Yes 56 Yes Yes Yes

Gabby Yes Yes 37 Yes Yes No

Helen No  

Isaac Yes No                

Jacky Yes Yes 46 Yes No  

Kate Yes Yes 36 No        

Making the selection

 Application & resumes   Phone

interview   In Person Interview   Referenc

e Check   Classroom observation   SCR Total

Adam 5 10 60 3 4 Yes 82

Betty 5 10 62 3 5 Yes 85

Caleb 3 5              

Dana 5 8 55 2 4 Yes 74

Evan 4 7 30 0    

Fran 3 6 56 3 4 Yes 72

Gabby 5 5 37 3 3 No

Helen 5  

Isaac 4 3                

Jacky 3 7 46 2 0  

Kate 5 8 36 0        

Your assignments:

•Map out your selection process

•Develop a list of behavior based questions

mstalker@earlycareandlearning.orgSubject line: Assignment 3

•Post a comment or question about this video and be sure to respond to at least one other comment or question.

Resources

Heneman, Herbert, and Timothy Judge. Staffing Organizations. Middleton, WI: McGraw-Hill Higher Education, 2009. Web.

O*Net Online. U.S. Department Of Labor, n.d. Web. <http://www.onetonline.org/>.

SHRM. Society For Human Resource Management, n.d. Web. <http://www.shrm.org>.