The MasterCorp Advantage

Safety Corner: January’s Safety Training was “Slips and Falls”. Be cautious when walking on wet/damp floors, and use hand rails when walking up/down stairs.

Associate Hotline: 855.489.6247

Payroll Help Desk: 866.480.9888

The People Proud Fund is an initiative geared toward helping those associates who are enduring financial hardship as a result of unforeseen and unpredictable circumstances. These may include natural disasters, death, serious illness or injury, or catastrophic

or extreme circumstances such as fires or other events. Associates suffering hardship may not have the resources to pay housing costs, utility bills, or other crucial expenses. That’s where MasterCorp comes in.

To date, MasterCorp has assisted 75 people, including associates and their families. We have provided over $80,000 in assistance to those in need. The People Proud Fund Is moderated by the Community Foundation of Middle Tennessee and allows MasterCorp associates to apply for short-term emergency support If they are suffering a financial hardship. And, every associate Is able to give back to their fellow associates by contributing to the People Proud Fund. MasterCorp Is a family owned company, and when one of our fellow associates needs assistance, we are able to help them get back on their feet.

To apply for assistance, scan the QR code and click Apply For Help - Online.

To contribute to the People Proud Fund, you have two options, one time contribution or weekly payroll deduction.

To contribute through one time contribution, scan the QR code and click Give to this Fund. To give through payroll deduction, see your manager.

I N T H I S I S S U E

February 2020

PAGE 1People Proud Fund

PAGE 22020 Incentive Pay Days

Well-Being Focus

PAGE 3People Pulse Survey Results

Operations Update: Brent Friend & Pedro Garcia

PAGE 4:Talent Acquisition Update: Audrey

Harden

CFHLA Scholarship Opportunity

PAGE 5:People Proud Spotlight: Jaime Cardenas

Company Value Focus: Integrity

MasterCorp Discount Program

PAGE 6:STS Pictures

HAVE YOU HEARD ABOUT OUR PEOPLE PROUD FUND?

© 2017 MasterCorp Inc.

OPERATIONS UPDATE WELL-BEING FOCUSWalking has many benefits to

our health. Whether you need to lower your blood sugar or

improve your mood, walking can do wonders for the body and mind. To get started, all you really need is a sturdy pair of walking shoes and a list of good reasons.

Take some time to list some walking goals for yourself. Then go out and find a nice scenic route to walk. Add walking to your daily routine. Park further away from the door in parking lots. If you commute, get off your bus or train one stop early.

Consider walking instead of driving when you run errands. One step at a time.

INCENTIVE PAY DAYS FOR 2020

Just a reminder that the Incentive Pay

Days for this year are:

April 12, Sunday

Qualification Dates: April 10, Friday, April 11, Saturday April 13, Sunday

July 4, Saturday

Qualification Dates: July 3, Friday, July 5,

Sunday July 6, Monday

December 25, Friday

Qualification Dates: December 26, Saturday, December 27, Sunday

January 1, 2021, Friday

Qualification Dates: January 2, Saturday

To qualify for Incentive Pay Days, you must work your full scheduled work shift on the Incentive Pay Day, AND, IF SCHED-ULED, on the qualification days. Please contact your manager for more details.

This is a time for enjoying family and friends, and we want to reward your com-mitment for our resort guests during this time. If we all do our part, everyone on the housekeeping team will still have time to enjoy the day.

© 2017 MasterCorp Inc.

MasterCorp.com

PEOPLE PULSE UPDATE

MasterCorp.com

January 6th, 2020 brought new alignment of our operational structure. The company is now separated geographically into two divisions, East and West. Michael Quagrello will remain the DVP for the West and we currently have an opening for a DVP for the East.

Brent Friend was promoted to Regional Vice President managing the operations in Arizona, Colorado, New Mexico and California. Brent started with MasterCorp in 2016 and was the Senior Regional Director in Arizona. He will report to Michael Quagrello.

Pedro Garcia has also been promoted to Regional Vice President of the Tennessee/Carolina Region. Pedro started with MasterCorp in 2017 and most recently was the Regional Director in Arizona.

We congratulate both of these leaders on their new opportunities.

OPERATIONS UPDATE:Brent Friend and Pedro Garcia

We are pleased to share with you the top line results of our People Pulse Survey taken this past December.

• 3,544 Associates, representing a 66% response rate, participated in the Fall 2019 People Pulse Survey. This marks a 30% response rate increase over the Spring 2019 People Pulse Survey

• 77% of Associates Strongly Agree or Agree “Overall, I Love Working for MasterCorp.”

• 75% of Associates Strongly Agree or Agree “I would recommend MasterCorp as a great place to work.”

• The most preferred methods of communication with you are: Meetings with My Manager, Team Meetings, and MasterMind Mobile.

Areas suggested to improve your work experience at MasterCorp are:

1) Communications,

2) Career Development, and

3) Supplies

Your site leader will share additional survey results with you in February. Action plans will be developed to address improvement areas to make your work experience at MasterCorp more rewarding and fulfilling.

Thank you for your participation in the Fall 2019 People Pulse Survey. Your feedback enables us to further develop our People Proud culture of service excellence.

© 2017 MasterCorp Inc.

TALENT ACQUISITION UPDATECFHLA FOUNDATION SCHOLARSHIP OPPORTUNITYWelcome Audrey Harden, Vice

President of Talent Acquisition

Audrey joined MasterCorp on January 6, 2020. Audrey will report to Robin Reininger, SVP of HR, and will lead the Talent Acquisition Team. Her direct reports include Amanda Farmer, Sacha Thomas, and Amy Beyer.

Prior to joining MasterCorp, Audrey was the Senior Director of Talent Acquisition for Concentrix, which is part of the SYNNEX conglomerate. In that role, Audrey and her team were responsible for recruiting over 22,000 positions a year across the global enterprise. She also previously worked for Sears Holding Corporation as a Regional Talent Acquisition Manager where she built recruiting strategies for the Sears Division of Full Line and Automotive Stores.

We are excited to have Audrey join the MasterCorp team!

CFHLA FAMILY MEMBER SCHOLARSHIP APPLICATIONS ARE NOW OPEN...

As a reminder, each year the CFHLA Foundation offers a Scholarship Opportunity for the dependents of full-time, hourly, non-managerial employees of CFHLA Allied Member Companies. Two $2,000 scholarships are available, and will be awarded at the April 2020 CFHLA Gives Luncheon.

The CFHLA Family Member Scholarship Online Application link is https://cfhla.submittable.com/submit/158316/2020-cfhla-family-member-scholarship-allied-mem-bers or visit the CFHLA Website: https://www.cfhla.org/family-mem-ber-scholarships

Incomplete applications will not be viewed by the judges.

Applications are due by Friday March 13,2020.

© 2017 MasterCorp Inc.

MasterCorp.com

LEADING THROUGH OUR VALUES

Integrity“We never compromise on our

word. We act with transparency, - we are a trusted partner.“ We appreciate all of our associates striving to live out integrity every day.

The Associate Discount Program is another part of the People Proud commitment to offer benefits that reflect the pride we have in our people. Associates can access the program by going to hr.mastercorp.com and clicking the link for MasterCorp Discount Program. This is a very exciting benefit that provides exclusive discounts for our associates: Register today!

MASTERCORP DISCOUNT PROGRAM

MasterCorp.com

Jaime Cardenas started with MasterCorp in May 2018 as a Client Technologies Tech providing technology support to our field locations. In 2019, MasterCorp announced a tuition reimbursement program and Jaime saw this as an opportunity to grow within the company.

Jaime took a 24-week coding course at the University of Central Florida to learn about Web Development. While taking classes, he also expressed an interest in helping the software development team with some small tasks while still supporting the IT helpdesk. Jaime recently completed adding support for the Houseman on MasterMind Mobile 2.0.

Jaime was recently promoted to Software Engineer I. Brian Wenhold, Sr. Director of Software Development, said, “Jaime very quickly picked up any new technology that was given to him and has had an immediate impact on the team. His motivation and positive attitude are infectious, and he will be a key contributor to our department’s success in supporting MasterCorp’s continued growth.” Congratulations Jaime!

PEOPLE PROUD SPOTLIGHTJAIME CARDENAS

ALAN GRINDSTAFF’S STS VISITS

Wyndham Glacier Canyon: Jodie Aguero, 9 yrs, EH / Ivonne Martinez, 2.5 yrs, Lead Supervisor / Cesar Garcia, 4 months, Supervisor / Brad Halford, 2.5 yrs, RD / Jorge Landeros, 4 months, Supervisor / Guarionex Nadal Maldonado, 4.5 yrs, Supervisor / Heather Carmin, 4 months, Supervisor / Amanda Propp, 4 months, Supervisor / Jose Delgado, 3 yrs, Supervisor / Darren Awonohopay, 1.5 yrs, Housekeeping Manager

Diamond Ocean Aire: Nadine Scottridett / Valerie Louise Smith, 1 yr, Supervisor / Ieshia S Faulks, 1 yr / Luis Alberto Herrera, 1 yr / Crystle Gaskins / Nakida Augustus 5 months / Theresa Duncan, 1 yr / Juan Oliver, 4 months, EH

Seaside Resort: Milvian Chapman, EH / Janeen Edwards, 2 yrs, Supervisor / Jodie Duncan, AEH, 1 yr / Ray Lemons, 11 yrs, Supervisor / Jorge Nino, 5 months, Supervisor

Wyndham Skyline Tower: Diego Macias, Supervisor, 7 yrs / Carmen Casanas, Supervisor, 2 yrs / Carmen Lozano, Lead Supervisor, 3 yrs / Dina Romero, EH, 11 yrs / Carlos Munoz, AEH, 2.5 yrs

Holiday Inn Club Scottsdale: Maria Prieto, Supervisor, 9 yrs/ Rencel Popa, Supervisor, 1 yr / Olivia Daudinot, Supervisor, 1 yr / Melody Montejo, Housekeeping Manager, 3 yrs / Rose Awori, EH, 3 yrs

Bentley Brook: Tracy Shea, Housekeeping Manager, 10 yrs / Mariselis Sepulveda, DOH, Massachusetts / Keilanys Rivera, Supervisor, 1 yr / Xiomara Garcia, Supervisor, 3 months / Carmen Castillo, Supervisor, 3 yrs, / Esperanza Figuereo, Supervisor, 10 yrs / Barbara Rivera, Supervisor, 1 yr / Cara Cooper, EH, 4 yrs

Sapphire Valley: Carlos Santiago, Supervisors, 2 yrs / Manny Gutierrez, CDOH, 2 yrs / Wilmarie Torres, Housekeeping Manager, 3 yrs / Stephanie Owen, Supervisor, 1 month

Hill Country: Katherine Soler, Assistant Housekeeping Manager, 8 yrs / Brittany Trevino, Supervisor, 2 yrs / Julie Castillo, Supervisor, 4 months / Estefany Cortez, Learning and Development Specialist, 3 yrs / Ayman Diab, Corporate Director of Housekeeping, 1 month / Fadyluz Rivas, Housekeeping Director, 2 months / Alexander Monteleone, Lead Supervisor, 2 yrs / Amanda Obando, Executive Housekeeper, 1 yr

South Beach: Randy Armstrong, Supervisor, 2 yrs / Joyce Myers, Supervisor, 3 yrs / Tierra Worley, Supervisor, 2 yrs / Regina Peters, EH, 5 yrs / Timika Randall, Supervisor, 9 months / Maria Trail, Field HR, 1 yr