The Malaysian Public Sector ICT Strategic Plan 2016-2020 · Use of Panduan Pengurusan Projek ICT...

The Malaysian Public Sector ICT Strategic Plan 2016 – 2020Citizen Centric Digital Services

The Malaysian Public Sector

ICT Strategic Plan

2016-2020

The Malaysian Public Sector ICT Strategic Plan 2016 – 2020

CONTENTS

1. Introduction

2. Current Public Sector Landscape

• Eleventh Malaysia Plan

• Achievements of Public Sector ICT

Strategic Plan 2011-2015

• Findings From Public Sector CIO Survey

• Public Sector ICT Opportunities

• ICT Technology Trends

4. Public Sector ICT Strategies and Programs

5. Action Plan

6. ICT Strategic Targets 2016-2020

3. Public Sector ICT Strategic Directions

• Public Sector ICT Framework 2016-2020

• ICT Vision

• ICT Strategic Thrusts

• Enabling Ecosystems

• Basic Principles


Introduction1


1 | Introduction

2

Public Sector ICT Strategic Plan 2016 - 2020Public Sector ICT Strategic Plan (PSISP) outlines the strategic direction of ICT implementation in the

Malaysian Public Sector for the next 5 years.

• Supports the achievement of Vision 2020

• Aligns the use of technology with the business direction of the Public

Sector

• Aligns the ICT implementation with ICT agenda of the Public Sector

• Ensures return of investment through exploitation of technology and a

structured and well planned ICT implementation

• Focuses on productivity and innovation

Scope includes all

Ministries and Public

Sector Agencies

MAMPU spearheading ICT agenda of

the Public Sector is responsible for

setting the direction and planning for ICT

implementation in the Public Sector

In line with the Government

Transformation Plan to

being a developed nation by

year 2020


2 Current Public Sector

Landscape


ACCELERATING

HUMAN CAPITAL

DEVELOPMENT

FOR AN ADVANCED

NATION

PURSUING

GREEN

GROWTH FOR

SUSTAINABILITY

AND RESILIENCE

STRENGTHENING

INFRASTRUCTURE

TO SUPPORT

ECONOMIC

EXPANSION

IMPROVING

WELLBEING

FOR ALL

1

4

2 3

5 6

Strategic

Thrusts6

Eleventh Malaysia Plan

4

The Eleventh Plan is the final leg in the journey towards realising Vision 2020. Launched on 21 May

2015 and themed ‘’Anchoring Growth on People”, the Eleventh Plan reaffirms the Government’s

commitment to a vision of growth that is anchored on the prosperity and wellbeing of its rakyat.

The Government has identified 6 Strategic Thrusts which are innovative approaches to address the goals set out in

Vision 2020, and thus catapult Malaysia towards the end state of being an advanced economy and inclusive nation.

ENHANCING

INCLUSIVENESS

TOWARDS AN

EQUITABLE

SOCIETY

RE-ENGINEERING

ECONOMIC

GROWTH FOR

GREATER

PROSPERITY

2 | Current Public Sector Landscape


5 Focus Areas identified to transform Public Sector

to be more efficient and productive

Strengthening

talent management

for the public

service of the future

Mempertingkatkan

penyampaian perkhidmatan

dengan mengutamakan

rakyat

Capitalising on

local authorities

for quality services

at the local level

Rationalising public

sector institutions for greater

productivity and performanceEnhancing service delivery

with citizens at the centre

5

Enhancing project

management

for better and

faster outcomes




83%Services available online

Agencies using DDMS

Agencies

Pilot projects 1Gov*Net implemented in agencies

284,027 1GovUC users

Agencies using PDSA-1

50Agencies

31 200

4

209

8450

4

Achievements : Public Sector ICT Strategic Plan 2011-2015

7Strategic Thrusts

21 Main

Activities

95%Accomplished


using MyMesyuarat

on Big Data Analitics

ICT experts

using PDSA-2


ICT Perceptions ICT Expectations ICT Inspirations

• ICT personnel lack soft skills

• Expertise/skills not retained in

agencies due to promotions and

transfers

• Ad hoc/reactive application

development

• ICT initiatives not widely known

• Not much sharing of ICT initiatives

• Applications in Ministries/agencies

still in silos and lack integration

• Applications not user friendly

• Applications and portals outsourced

• Empower MAMPU as ICT

transformation center for Public

Sector

• Adopt whole of government

approach via Enterprise

Architecture

• CIO as a permanent post

• Relook at JITIK – members, role,

Terms Of Reference

• Establish ICT Agency to enable

holistic planning

• Establish standard ICT Operating

Model for Ministries and agencies

Findings from Public Sector CIO Survey

7

• Resources and ICT skills should be

shared

• IT profession should be recognized

as a professional service

• Need a clear direction for

competency/expertise development

for ICT personnel

• Information to be shared through

Data Ocean initiatives

• Public Sector services should be

seamless and integrated with the

rakyat as the main focus

• Digital by default

• Applications development is based

on clients/users needs

• Use of disruptive technologySource : Interview with CIO January 2016

3 | Pencapaian dan Peluang ICT Sektor Awam 2 | Current Public Sector Landscape


Public Sector ICT Opportunities

0103PROCESSPEOPLE

TECHNOLOGY

Competency and expertise of ICT Personnel

Efficiency in management of ICT Personnel

Efficient and effective ICT Project Management

Performance measurement and evaluation

Efficient and effective ICT Governance

One stop access to government services

Multiple digital channels

Use of technology to optimise citizens engagement

Sharing of resources

Leverage on data sharing

02

8



What is the Future Like in ICT ?

A shift to 4th Platform towards Ambient

Computing, taking advantage of the power of

network, pervasive sensors/controllers in

nearly everything, and digital transformation to

change how you do business and achieve

sustainability.

According to IDC, Nov 2015 – The top technology prediction for

2016 is mainly on Digital transformation (DX) using technologies

such as mobile, cloud, big data analytics, IoT, AI and robotics. By

2020, almost 50% of IT budgets will be tied into DX initiatives

and by 2017, over 50% of IT spending will be for new

technologies (mobile, cloud, big data, etc.).

11

Apart from tools, business processes are also

changing as a result of new technology such

as mobile, cloud computing and wearables.

Source: thenextweb.com

Payment gets even easier – through

mobile payment solutions, the trend is

toward making payments as easy as a

click of a smartphone button

Security becomes non-negotiable –

adequately protecting all systems and

encrypting data

Communication gets embedded directly

into apps and websites, aligning with

increasing number of internet users

Connected devices bringing real time

updates - the realisation of the Internet of

Things revolution, and 2016 is the year that

the promise of connected devices gets real

The cloud envelops everything - enables

connectivity with other systems and

reduced maintenance and mobility among

other benefits

9

ICT Technology Trends



ICT Technology Trends

1 Digital Workspace 2 Multi-national citizen engagement

3 Open any data 4 Digital Government Platform

5 Internet of Things SOURCE: GARTNER (2016)

SOURCE: PwC (2016)

4th Platform Computing

Disruptive Technologies

API Economy

EverythingAs a

Service

AMBIENT COMPUTING

SENSORS (IoT)

MACHINE INTELLIGENCE

INFINITE NETWORK CONNECTIONS

Social Media Advisory Services

CLOUD COMPUTING

SOCIAL NETWORKING

INTERNET OF THINGS / SENSORS

DESKTOP–AS-A-SERVICE

INFRASTRUCTURE-AS-A-SERVICE

SOFTWARE–AS-A-SERVICE

Open APIs:

Apps developed and controlled by: Provider Partners Developer Community

10



Public Sector ICT Strategic

Directions3


Public Sector ICT Framework 2016-2020

The ICT Framework consists of four main

components: ICT Vision, ICT Strategic Thrusts,

Enabling Ecosystem and Basic Principles

• ICT Vision: Public Sector ICT goal to support


• ICT Strategic Thrusts: Strategic enablers to

achieve ICT goals

• Enabling Ecosystem: Strategic elements to

support/enable the successful implementation of

ICT initiatives

• Basic Principles: Underlying guiding factors in

ICT implementations

12

3 | Public Sector ICT Strategic Directions


ICT Vision

5 | Hala Tuju Strategik ICT Sektor Awam

“An Inclusive

Digital

Government

Spearheading

Citizen Centric Service Delivery”

More sophisticated

citizen needsVision 2020

Eleventh

Malaysia Plan

Technology trends

Digital Industry Based

Economy

& disruptive

technologies

Change in

technology, culture

and demography

High expectations

from the younger

generation

Citizen

engagement

DR

IVE

RS

CH

AL

LE

NG

ES

13



5 ICT Strategic Thrusts and their objectives

were identified to ensure optimum usage of

ICT to achieve maximum benefits and results

INTEGRATED DIGITAL SERVICES

DATA DRIVEN GOVERNMENT

ICT Strategic Thrusts

5 | Hala Tuju Strategik ICT Sektor Awam

Manage and realise the value of data in a holistic and efficient

manner

Strengthen cross agency data sharing

Provide quality end to end digital services

Provide inclusive and citizen centric digital services

OPTIMISE SHARED SERVICES AND STRENGTHEN

CYBER SECURITY Increase sharing of ICT resources through a centralised and structured

initiative

Ensure secure and trusted digital services

COLLABORATIVE AND DYNAMIC ICT GOVERNANCE

Strengthen leadership and governance for planning and coordination

of digital initiatives

Strengthen ICT Management and organisation functionality to be more

dynamic and efficient

PROFESSIONAL AND CAPABLE WORK FORCE

Strengthen the capabilitiies of Public Sector ICT personnel

T1

T2

T3

T4

T5

14



Enabling Ecosystem ENTERPRISE ARCHITECTURE (EA)

ICT PROJECT MANAGEMENT

CHANGE MANAGEMENT

SERVICE MEASUREMENT

OMNI CHANNEL

STRATEGIC COLLABORATION

CYBER SECURITY

Practice the implementation of EA based on 1GovEA Framework

Use of Panduan Pengurusan Projek ICT Sektor Awam (PPrISA)

as the main reference

Implement change management for all new initiatives in the Public

Sector

Measure the results and benefits of all projects implemented

through Post Implementation Review (PIR) and Benefit

Realisation Capture (BRC)

Provide multiple channels through which Government digital

services are delivered to citizens

Forge strategic collaboration with other entities for sharing of

resources, experience, expertise, and best practices

Ensure Government service delivery is secure and trusted

A condusive ecosystem is required to support and

enable the successful implementation of the ICT

Strategic Thrusts

15



Basic PrinciplesCITIZEN CENTRIC

Design and deliver services based on the needs of the

citizens

DATA CENTRIC

RELIABILITY AND ASSURANCE

ICT COMPLIANCE

GREEN TECHNOLOGY

Manage data as an asset and share data to provide added

value to the services

Gain confidence and trust of citizens with reliable and

secure Government digital services

Compliance to existing acts, policies and guidelines as

well as ICT best practices

Practice and implement green ICT technology

Innovate digital services through business process

reengineering/improvement

OPEN SOURCE SOFTWARE

DIGITAL INNOVATION

Inculcate the use of open source software as the first choice

ICT Implementation in the Public Sector should be guided

by the following underlying seven principles.

16



Public Sector

ICT Strategies and Programs4


4 | Public Sector ICT Strategies and Programs

Summary of Strategic Thrusts, Strategies and Programs

18


T1 INTEGRATED DIGITAL

SERVICES

OBJECTIVES:

I. Provide quality and end to end

digital services

II. Provide inclusive and citizen

centric digital services

Enhance Government Digital Services

Strengthen the one stop digital services gateway as

single entry point incorporating Life-Events

Leapfrog the Usage of Digital Services

Strengthen access to digital services

Strengthen Government digital services to incorporate

citizen centric and feature rich design

Intensify citizen engagement and participation

Persuade, assist and force usage of digital services

Increase in cashless Government digital services

P1

P2

P1

P2

P3

P4

S1

S2

19



T2 DATA DRIVEN

GOVERNMENT

OBJECTIVES:

I. Manage and realise the value of

data in a holistic and efficient

manner

II. Strengthen cross agency data

sharing

Leverage on Government Data

Manage and Coordinate Public Sector Data

P1

P2

P1

P2

S1

S2

Accelerate implementation of Public Sector Open

Data Initiative

Accelerate implementation of Public Sector Big

Data Initiative

P3 Transform Government digital service delivery

through data analytics

Establish data governance to manage Public Sector

data

Develop a hub for sharing and managing data

20



T

OBJECTIVES:

Increase sharing of ICT resources

through a centralised and

structured initiative

Ensure secure and trusted digital

services

Strengthen Public Sector ICT Infrastructure

Strengthen Digital Communication Capability

P1 P2

P2

P3

S1

S2

P13OPTIMISE SHARED

SERVICES AND

STRENGTHEN

CYBER SECURITY

Strengthen Public Sector Cyber SecurityS3

Strengthen Public

Sector Data Center

(PDSA)

Enhance Government

Cloud services

Upgrade and expand 1Gov*Net network services

Coordinate and strengthen Public Sector agencies

networks

Strengthen and expand Government consolidated

communication services

Enhance cyber

security services

Compliance to Public Sector security

guidelines

Strengthen cyber security

environmentP1

P2

P3

21



T

OBJECTIVES:

I. Strengthen leadership and

governance for planning and

coordination of digital initiatives

II. Strengthen ICT management and

organisation functionality to be

more dynamic and efficient

Strengthen Digital Government Strategic Leadership

Strengthen Digital Government ICT Organisation

P1

P2

P2

S1

S2

P1

4

Strengthen Public Sector ICT Governance S3

P1

P2

COLLABORATIVE

AND DYNAMIC ICT

GOVERNANCE

Strengthen the Digital Government leadership

institution

Strengthen strategic collaboration network

Strengthen MAMPU to lead digital services in Public

Sector

Rationalise the structure and functions of ICT

services in agencies

Rasionalise the Public Sector ICT governance

structure

22


Enhance Public Sector ICT policies and guidelines


T

OBJECTIVE:

I. Strengthen the capabilities of

Public Sector ICT personnel

Strengthen Management of Public Sector ICT Personnel

Develop and Retain ICT Talent in Public Sector

P1

P2

P1

P2

S1

S2

P3

5 PROFESSIONAL

AND CAPABLE

WORKFORCE

Strengthen ICT personnel placement process

Strengthen ICT Scheme job profile management

Enhance Public Sector ICT career advancement

program

Enhance Public Sector ICT competency program

Strengthen Public Sector ICT expertise and

professionalism

23



Action Plan5


Strategic Thrust 1: Integrated Digital Services

S1 Enhance Government Digital ServicesLEAD AGENCY

2016 2017 2018 2019 2020

P1. Strengthen the one stop digital

services gateway as single

entry point incorporating Life-

Events

i. Identify expectations and needs of the citizens across the full

spectrum of services based on life-events MAMPU

ii. Develop the Government digital services gateway as the

one stop portal for end to end digital services based on life-

eventsMAMPU

iii. Rationalise and consolidate agency applications to increase

interoperability and accessibility of services MAMPU

AGENCIES

P2. Strengthen access to digital

services

i. Identify the need for a Digital ID for use of Government

digital services MAMPU

ii. Develop the Digital ID for use of government digital servicesMAMPU

5 | Action Plan

25


S2 Leapfrog the Usage of Digital Services LEAD

AGENCY 2016 2017 2018 2019 2020

P1. Strengthen Government

digital services to

incorporate citizen centric

and feature rich design

i. Identify digital services that need to be enhanced with

feature rich designAGENCIES

ii. Develop government digital services by taking into account

the principles of citizen-centred design and disruptive

technologyAGENCIES

iii. Collaborate with the community in the development of

digital servicesAGENCIES

P2. Intensify citizen engagement

and participation

i. Design the mechanism to enable e-participation inclusive of

policies, guidelines and standard operating proceduresMAMPU

ii. Design e-participation platform that will enable citizens

feedback into policy discussion and servicesMAMPU

P3. Persuade, assist and force

usage of digital services

i. Identify and provide services that will be available only

through digital channelsAGENCIES

ii. Provide the mechanism for persuading/assisting/forcing

usage of digital services – policies, guidelines and standard

operating procedures

AGENCIES

P4. Increase in cashless

Government digital services

i. Enhance blueprint for cashless digital services MINISTRY

OF FINANCE

ii. Engage strategic collaboration with financial institutions,

telecommunication service providers and implementing

agencies

MAMPU

MINISTRY

OF FINANCE

iii. Strengthen the channels and infrastructure for cashless

digital servicesMAMPU

AGENCIES

Strategic Thrust 1 (Cont..) 7 | Pelan Tindakan

26

5 | Action Plan


Strategic Thrust 2: Data Driven Government

S1 Leverage on Government Data LEAD AGENCY

2016 2017 2018 2019 2020

P1. Accelerate implementation of

Public Sector Open Data

Initiaitve

i. Develop the framework and direction for implementing

Open Data InitiativeMAMPU

ii. Identify, classify and publish open data sets in agencies as

well as identify data needs of the agencies clientsMAMPU

iii. Coordinate the contents of the Open Data Portal and

develop mechanism to publish open data setsMAMPU

P2. Accelerate implementation of

Public Sector Big Data Initiative

i. Develop framework and implementation plan for Public

Sector Big Data initiativeMAMPU

ii. Roll out implementation of Big Data by leveraging on

Internet of Things (IoT)AGENCIES

P3. Transform Government digital

service delivery through data

analytics

i. Develop Public Sector agency Data Lakes MAMPU

AGENCIES

ii. Establish strategic collaboration to use private sector Data

Lakes

MAMPU

AGENCIES

iii. Develop Public Sector Data OceanMAMPU

iv. Provide data analytic servicesMAMPU

7 | Pelan Tindakan

27

5 | Action Plan


S2 Manage and Coordinate Public Sector DataLEAD

AGENCY 2016 2017 2018 2019 2020

P1. Establish data governance

to manage Public Sector data

i. Establish governance for Public Sector data sharingMAMPU

ii. Strengthen the policies and legalities related to data

sharing in the Public Sector

MAMPU

JAB.

PEGUAM

NEGARA

P2. Develop a hub for sharing and

managing data

i. Establish a platform for cross agency data sharing MAMPU

ii. Develop a mechanism for data sharing among agenciesMAMPU

iii. Develop new RegistriesMAMPU

iv. Roll out the implementation of existing National Registry MAMPU

AGENCIES

v. Enhance and strengthen the usage of Public Sector Data

DictionaryMAMPU

Strategic Thrust 2 (Cont..)

7 | Pelan Tindakan

28

5 | Action Plan


Strategic Thrust 3: Optimise Shared Services And Strengthen Cyber Security

S1 Strengthen Public Sector ICT InfrastructureLEAD

AGENCY 2016 2017 2018 2019 2020

P1. Strengthen Public Sector Data

Center (PDSA)i. Develop blueprint for strengthening and expanding

PDSAMAMPU

ii. Develop policies and guidelines for PDSAMAMPU

iii. Consolidate PDSA with Public Sector Disaster Recovery

CenterMAMPU

iv. Extend and expand PDSAMAMPU

v. Rationalise PDSA human resource requirementsMAMPU

vi. Re-evaluate procurement model for data center ICT

infrastructureMAMPU

P2. Enhance Government Cloud

servicesi. Develop service catalog and standard operating

procedure for Government cloud servicesMAMPU

ii. PDSA to provide Everything-As-a-Service MAMPU

iii. Develop Public Sector ICT repository MAMPU

7 | Pelan Tindakan

29

5 | Action Plan


S2 Strengthen Digital Communication CapabilityLEAD AGENCY

2016 2017 2018 2019 2020

P1. Upgrade and expand 1Gov*Net

network servicesi. Expand the usage of 1Gov*Net to Public Sector

agencies at international level.MAMPU

ii. Upgrade and enhance wide area networks and

1Gov*Net services MAMPU

iii. Consolidate services provided by agencies networksMAMPU

iv. Integrate network services of public sector agencies

between administrative and financial clusters and

security, defence and education clusters

MAMPU

AGENCIES

v. Develop policies and guidelines with regard to usage

of 1Gov*Net MAMPU

P2. Coordinate and strengthen

Public Sector agencies

networks

i. Develop policies and guidelines pertaining to

establishment and management of agencies Local

Area NetworkMAMPU

ii. Strengthen agencies local area networks services AGENCIES

iii. Implement IPV6 readiness AGENCIES

P3. Strengthen and expand

Government consolidated

communication services

i. Strengthen and implement consolidated

communication servicesMAMPU

ii. Consolidate agencies communication services MAMPU

iii. Establish Public Sector messaging service MAMPU

Strategic Thrust 3 (Cont..)7 | Pelan Tindakan

30

5 | Action Plan


S3 Strengthen Public Sector Cyber Security LEAD AGENCY 2016 2017 2018 2019 2020

P1. Enhance cyber

security

services

i. Develop Public Sector Cyber Security Framework (RAKKSSA) MAMPU

ii. Develop cyber security policies and guidelines AGENCIES

iii. Implement Public Sector security governance, risk and compliance

guidelines

CNII AGENCIES

iv. Implement Business Continuity Management and Planning CNII AGENCIES

v. Upgrade Public Sector ICT asset monitoring services MAMPU

vi. Implement evaluation and certification scheme of Cryptographic

products

MAMPU

P2. Compliance to

Public Sector

security

guidelines

i. Implement security quality assurance for ICT equipment AGENCIES

ii. Implement and get certification for ISO 22301 Business Continuity

Management Systems

CNII AGENCIES

iii. Implement and get certification for ISO/IEC 27001 Information

Security Management Systems (ISMS) – Requirements

CNII AGENCIES

iv. Expand the implementation of Malaysia Trustmark Sektor Awam

(MTSA)

e-PAYMENT

AGENCIES

P3. Strengthen

cyber security

environment

i. Expand the implementation of Data Leakage Protection (DLP) MAMPU

ii. Expand the usage of Government Public Key Infrastructure

services (GPKI)

MAMPU

iii. Develop Digital Forensic Lab for GCERT MAMPU

Strategic Thrust 3 (Cont..)7 | Pelan Tindakan

31

5 | Action Plan


Strategic Thrust 4: Collaborative and Dynamic ICT Governance

S1 Strengthen Digital Government Strategic LeadershipLEAD

AGENCY 2016 2017 2018 2019 2020

P1. Strengthen the Digital

Government leadership

institution

i. Review the structure, role, accountability, appointment

criteria and performance indicators of Digital Government

leaders.

MAMPU

ii. Strengthen the collaboration and communication platform

among the Government Digital leaders MAMPU

P2. Strengthen strategic

collaboration network

i. Establish strategic collaboration among agencies as well

as with the industry, academia in the local and

international arena

MAMPU

ii. Establish collaborative programs with industry and

academia to leapfrog innovation MAMPU

7 | Pelan Tindakan

32

5 | Action Plan


S2 Strengthen Digital Government ICT Organisation LEAD

AGENCY 2016 2017 2018 2019 2020

P1. Strengthen MAMPU to lead

digital services in Public Sector i. Rationalise structure and function of MAMPU as Digital

Government Reference Center providing the following

services :

ICT Consulting Services

ICT Shared Services

Development of Enterprice Applications

Independent Verification and Validation (IV&V)

Open Source Software

Enterprise Architecture

Open Data and Data Analytic Services

MAMPU

P2. Rationalise the structure and

functions of ICT services in

agencies

i. Establish new Operatiing Model for ICT organisations at

Ministries and agencies PSD

MAMPU

ii. Implement the new Operating Model at Ministries and

agencies PSD


33

5 | Action Plan


S3 Strengthen Public Sector ICT Governance LEAD

AGENCY 2016 2017 2018 2019 2020

P1. Rasionalise the Public Sector

ICT governance structure

i. Rebranding of Jawatankuasa IT dan Internet Kerajaan

(JITIK) MAMPU

ii. Coordinate ICT Committees at all levels – Public Sector

and agencies towards a leaner governance MAMPU

P2. Enhance Public Sector ICT

policies and guidelines

i. Draft new ICT policies and guidelines that are relevant to

the implementation of Digital Government MAMPU

ii. Coordinate and consolidate existing ICT policies and

guidelines MAMPU

iii. Increase enforcement of ICT policies and guidelinesMAMPU


7 | Pelan Tindakan

34

5 | Action Plan


Strategic Thrust 5: Professional And Capable Work Force

S1 Strengthen Management of Public Sector ICT Personnel LEAD AGENCY2016 2017 2018 2019 2020

P1. Strengthen ICT personnel

placement process i. Develop ICT placement mechanism in line with areas

of expertisePSD

MAMPU

ii. Develop Succession Plan for strategic ICT posts PSD

MAMPU

P2. Strengthen ICT Scheme job

profile management

i. Develop ICT Competency Profile repository PSD

MAMPU

ii. Develop ICT Job Profile repository PSD

MAMPU

AGENCIES

35

5 | Action Plan


S2 Develop and Retain ICT Talent in Public Sector LEAD

AGENCY 2016 2017 2018 2019 2020


career advancement program i. Develop ICT Career Advancement Plan PSD

MAMPU

ii. Review circular that describes the work/job scope of ICT

Service

PSD

MAMPU


competency program

i. Develop ICT Competency Development Roadmap PSD

MAMPU

INTAN

ii. Implement the ICT Competency Development Roadmap PSD

INTAN

iii. Engage strategic collaboration with public and private

institutions of higher learning as well as the industryPSD

MAMPU

INTAN

iv. Develop and implement Excellent ICT Personnel program PSD

MAMPU

INTAN

P3. Strengthen Public Sector ICT

expertise and professionalism

i. Review the governance structure and mechanism for

recognition of ICT expertise in Public SectorPSD

MAMPU

ii. Study requirements for new areas of ICT expertise PSD

MAMPU

iii. Obtain professional recognition for all ICT personnel INTAN

PSD

MAMPU

iv. Establish policies and guidelines as well as mechanism

for the provision of incentives for ICT experts in the Public

Sector

PSD

MAMPU


36

5 | Action Plan


ICT Strategic Targets

2016-20206


The 10 ICT Strategic Targets that have been identified to be achieved by year 2020

Clusters of Government digital services based on life-event

Initiatives on Big Data

Critical National Information Infrastructure (CNII) Agencies manage information security through

the use of international standards

New RegistriesHub for management and sharing of data

Agencies implement mobile payment services

Consolidated Secured

Government Cloud Platform

ICT Personnel receive professional recognition

Ministries implement Enterprise Architecture

1 2

1

1

20

19

ICT Operating Model

1

1

3

1 2

6 | ICT Strategic Targets 2016-2020

ICT Strategic Targets

38

40

2510%


Malaysian Administrative Modernisation and

Management Planning Unit (MAMPU)

Prime Minister’s Department

Level 6, Block B2

Federal Government Departments Complex

62502 Putrajaya, Malaysia

Tel: 03-8000 8000

Fax: 03-8888 3721

ICT Consulting Division, MAMPU

FEBRUARY 2016

The Malaysian Public Sector ICT Strategic Plan 2016-2020 · Use of Panduan Pengurusan Projek ICT...

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