February 2016 www.bifa.org

The magazine of theBritish InternationalFreight Association

BIFAlinkIssue: 306

Follow us @BIFA

6: NewsRevisions to ‘O’licence operatorrequirements

8: Policy &ComplianceWhen should youconduct pre-employmentchecks?

14 Good PracticeA guide to sub-contracting

17: Policy &ComplianceThe UCCimplementationcountdown

INSIDECelebratingsuccess –The Freight Service Awards 2015

– See pages 10-13

3

Robert Keen’s Column BIFAlinkwww.bifa.org

February 2016

Firstly my congratulations to the winners at our Awards Lunch on 21 January where we

had a record attendance at our regular venue, The Brewery in Chiswell Street, London.

As usual we saw some great work by BIFA Members showcased in front of the trade

media demonstrating the extraordinary diversity of tasks the industry undertakes. The

extra attendance was in part aided by new award categories as we moved to keep

pace with the language and terminology that has evolved in the sector. The new ‘Extra

Mile’ award was heavily subscribed, giving the judges a difficult job in eventually

picking a winner.

Whilst we at the Secretariat read all of the entries received, it is the event sponsors

and some independent judges that make the decision on who wins each main award.

Quite often we will see an entry that we think is great only for the judges to go in a different direction. Although

there can only be one winner we are constantly reassured about the vitality of the industry from the excellent

submissions we receive. Keeping abreast of industry activity is also vital for us when representing your role to

government departments, NGOs and other influential industry-related bodies. So a big thank you for all the

work you put in to provide top quality case studies for the Awards.

Hopefully you have either already attended, or booked to attend, one of our regional UCC/SOLAS seminars.

Robert Windsor, who heads our Policy and Compliance role, has been getting out and about to tell BIFA

Members about these two big events – the implementation of the Union Customs Code in May and the

Verification of Container Weights in July. We held a national event for 150 people in London last November and

an event in Essex for 120 people at the end of January. If you look at the events section of the website you will

see the locations that we are presenting in from February onwards. The great thing about these seminars is that

you get top quality information from BIFA free of charge. We see plenty of seminars organised by commercial

concerns with ticket prices anywhere from £150 to over £2,000. Always remember that your membership

subscription gives you access to BIFA staff that cover all of the important areas for the industry.

Reading the International Chamber of Commerce (ICC) Commercial Crime review of 2015, the need for better

quality due diligence cannot be over-emphasised. The ICC International Maritime Bureau has noted an 11% rise

in enquiries regarding false bills of lading, fake and spoofed websites together with cloned websites. We have

received enquiries from BIFA Members who, having found an overseas company on the internet and struck a

deal, have been ‘held to ransom’ for release of original bills of lading. As I have said before, we could almost fill

BIFAlink with scam information and to borrow a term from social media, there are a couple of frauds trending at

present. The first is where invoices are sent by e-mail to an accounts department seeming to have come from

the boss saying “pay immediately” – but the e-mail address has been spoofed. The second affects websites

where people sell goods. A pretend overseas buyer expresses interest and asks the seller to pay a fee via

Western Union to a scam company (interestingly called BIFA Removals) that will supposedly collect and ship

the goods. The fee will be added to the sale price but of course it is not, and some people affected are then

calling us. It is quite tough dealing with someone who has fallen for a rip off.

To conclude, many thanks to the communications from retired BIFA Members who still receive the magazine.

Reading some of the names of Member companies that no longer exist recently sent me on a search of Google

for Cazaly Mills. I located a 1966 edition of Flight International with a directory of air freight forwarders scanned

to its archive and I was amazed by the number of companies listed from when I started in 1970 that I had

forgotten. One day we ought to go through our archives and add up how many companies we have represented

over the years!

BIFAlink is the official magazine of theBritish International Freight AssociationRedfern House, Browells Lane, FelthamTW13 7EP Tel: 020 8844 2266Fax: 020 8890 5546 Web site: www.bifa.org E-mail: bifa@bifa.org A company limited by guarantee.Registered in England: 391973. VAT Registration: 216476363Director GeneralRobert Keen r.keen@bifa.orgManager Policy & Compliance Robert Windsorr.windsor@bifa.orgPolicy & Compliance AdvisorMike Jonesm.jones@bifa.orgMember Services ManagerSpencer Stevensons.stevenson@bifa.orgEditorial Co-ordinatorSharon Hammonds.hammond@bifa.orgAdministration ControllerJane Robinsonj.robinson@bifa.org Published byPark Lane Publishingpeter@parklanepublishingltd.comContributorsRobert Keen, Robert Windsor, Mike Jones,Spencer Stevenson, Sharon Hammond,Becky ThurtellRegional Consultants to BIFAScotlandJim McCall j.mccall10@btopenworld.comNorth West, Midlands & Northern IrelandPaul Young youngyes@aol.comNorth East (Humber, Yorkshire, TyneTees)Geoff Starkgrstark@grstark.karoo.co.ukSouth (London West, Solent, SWEngland & S Wales)Colin Young young_colin.t21@btinternet.com London East, Anglia, South EastPaul Newman – paul@pnauk.com

Subscription rates: UK £40Rest of the World £52

Please be advised that BIFA DOESNOT OFFER LEGAL ADVICE. BIFA isnot a law firm and the authors of thispublication are not legally qualified anddo not have any legal training. Theguidance and assistance set out hereinare based on BIFA’s own experiencewith the issues concerned and shouldnot be in any circumstances regardedor relied upon as legal advice. It isstrongly recommended that anyoneconsidering further action based on theinformation contained in this publicationshould seek the advice of a qualifiedprofessional.

A celebration of our industry diversity

Robert KeenDirector General

4

News DeskBIFAlink

February 2016

www.bifa.org

PORTSIDE

Associated British Ports (ABP)

invested over £4 million in new

cargo handling equipment and

operational improvements at its

South Wales ports during 2015.

To ensure Europe’s lorry drivers

comply with a project that reduces

freight congestion in the centre of

Dover, Highways England and the

Port of Dover have produced a

leaflet in 10 languages to explain

the traffic management measures

on the A20 approach to the town.

ON THE OCEAN

The container shipping industry

should brace for losses in 2016,

according to the latest Container

Forecaster report released by global

shipping consultancy Drewry. This

will have a negative knock-on effect

on the heavy lift and multipurpose

sector.

The global shipping industry,

represented by the International

Chamber of Shipping (ICS)

throughout the United Nations

Climate Change Conference,

welcomed the ‘Paris Agreement’,

adopted unanimously in December

2015 by 195 nations. The industry

remains committed to ambitious CO2

emission reduction, bringing down

CO2 per tonne-km in the world

merchant fleet by at least 50%

before 2050 compared with 2007.

DFDS is scheduled this month to

introduce the two ex-MyFerryLink

vessels it has leased from

Eurotunnel on the Dover-Calais

crossing in a move that will enable it

to move from a two-vessel to a

three-vessel operation on the key

UK-France route.

OVERLAND

UK hauliers reacted angrily at the

start of the year when plans were

announced to construct a new

migrant camp at Dunkirk, 30 miles

from Calais. UK-bound drivers

wishing to avoid stowaways and

delays at Calais had switched

operations to Dunkirk.

Eurotunnel’s Le Shuttle Freight

service had a record year in 2015,

carrying more than 1,464,880 trucks

in both directions between

Folkestone and Coquelles – the

highest level of traffic generated

since the start of commercial

services.

GB Railfreight has run the first

intermodal train between

Birmingham and the Port of

Liverpool. Eight flat wagons were

transported from Maritime

Transport’s Birmingham Intermodal

Freight Terminal (BIFT) at Birch

Coppice to the Seaforth Container

Terminal.

The Office of Rail and Road (ORR)

has accepted commitments offered

by Freightliner Limited and

Freightliner Group which will help to

strengthen competition in the rail

freight sector following a 2013

investigation. ORR’s preliminary view

was that arrangements between

Freightliner and its customers may

be restricting competition with other

rail freight operators for the shipping

of goods between ports and key

inland destinations.

A measure of the desperation faced

during Operation Stack last summer

is reflected in the list of sites for

emergency lorry parking considered

by the Department for Transport.

According to the Kent Messenger,

the shortlist included the car park at

Ebbsfleet Eurostar station, former

army bases at Folkestone,

Canterbury and Chattenden, the

Port of Ramsgate and even Kenley

Aerodrome in the Surrey hills.

IN THE AIR

The International Air Transport

Association (IATA) has released data

for global air freight markets showing

air cargo volumes, measured in

freight tonne kilometres, were down

1.2% in November 2015, compared

with November 2014. Total cargo

volumes, however, expanded

compared with October 2015, and

were higher than the low point in

August.

According to the Journal of

Commerce magazine, the

International Air Transport

Association will urge member

airlines to prepare for a possible

surge in air freight volumes caused

by potential disruptions when the

new container weighing

requirements are implemented

globally from July.

IN BUSINESS

An HSBC analysis concludes that

global trade is set for a moderate

recovery in 2016. Expectations are

that the demand from developed

economies will pick up, the trade

slowdown in China, Russia and

Brazil will be “cyclical” rather than

“structural”, and the expansion of

intra-Asian trade and further trade

liberalisation will provide forwarders

with a major boost.

Ian Matheson, from Impress Communications, reviews some recent news that might impact on Members’ business

ABP invests £4 millionin South Wales ports

FOR YOUR BUSINESSn Multi-modal Job Booking Facilityn Customer Relationship Managementn Accounts Management & Reportingn Warehousing Managementn e-Doc File Management Facilityn Microsoft Office Integration FOR YOUR CUSTOMERS

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simplifying the supply chain

6

News DeskBIFAlink

Beverley Bell, the Senior Traffic Commissioner for the

UK, published a revised set of statutory instruments

on 14 December 2015.

The documents were reviewed to meet the traffic

commissioners’ (TCs) strategic objectives of reducing

the burden on compliant operators, targeting those

who put road safety at risk and achieving more

consistent outcomes when dealing with the conduct of

professional drivers.

The documents have been revised following

consultation and cover key areas of the operator

licensing regime and traffic commissioner decision-

making. The changes will introduce:

• A streamlined process for direct transport manager

replacements and additional nominations,

• For the first time, a role description for transport

managers and what they are expected to do,

• A new approach to transport manager working

hours,

• Extended delegations so that traffic commissioner

staff can take more decisions on behalf of the TCs,

• Quicker decision making, communications and

greater guidance for dealing with incomplete

applications,

• Processes to take less serious cases out of public

inquiry listings, meaning that tribunal resources are

targeted at the serially non-compliant,

• New guidance on driver conduct, including case

studies that operators can use to train and educate

employees.

The revised guidance took effect on 1 January 2016.

More information can be found by contacting the Office

of the Traffic Commissioner, Suite 6, Stone Cross

Place, Golborne, Warrington, WA3 2SH.

Revisions to ‘O’ Licenceoperator requirements

HelpingBritain towork well The Health and Safety Executive

(HSE) is proud of the UK’s safety

record – it is one of the best in

the world. Forty years after the

introduction of the Health and

Safety at Work Act, the number

of deaths and injuries at work

has reduced dramatically.

Getting risk management

correct is an enabler for

productivity, innovation and

growth, and is integral to business

success as well as the well-being

of workers. Improving this record

is now the challenge.

The HSE has identified six key

areas to focus on:

1. Promoting broader ownership

of workplace health and safety;

2. Highlighting and tackling the

burden of work-related ill

health;

3. Supporting SMEs with

straightforward advice that

helps them work well;

4. Enabling productivity through

proportionate risk management;

5. Anticipating and tackling new

health and safety challenges;

6. Sharing the benefits and

successes of Britain’s approach

to health and safety.

Events have been planned in

seven cities during January and

February, more information is

available at:

www.hse.gov.uk/strategy . You

can follow the conversation on

social media #HelpGBWorkWell.

February 2016

www.bifa.org

Regional OpportunityBIFA is seeking an independentconsultant to represent it inScotland, Northern Ireland andNorthern England.

email r.keen@bifa.org for full details if you are interested.

BIFA was advised by HM Revenue &

Customs (HMRC) in early January

that Turkey is refusing to accept

A.TRs which do not have an original

wet signature and stamp in boxes

12 (Customs Endorsement) and 13

(Declaration by the Exporter), and

are returning all such movement

certificates for verification.

They are likely to adopt the same

stance on EUR1s. HMRC reminded

the Association that there is no

legal basis for electronic preferential

certificates of origin and the

importing country has the discretion

whether to accept them.

Therefore please note that

electronic A.TRs and EUR1s are not

to be issued for goods for export to

the following list of countries:

Switzerland, Israel, Mexico, Norway,

Iceland, Liechtenstein, Croatia,

Egypt, Lebanon and Turkey.

The British Chambers of

Commerce has been advised of this

issue by HMRC and should endorse

documents as requested by trade.

Problems with electronic movement certificates

7

News Desk BIFAlinkwww.bifa.org

February 2016

Trade opportunities openin Iran after sanctions lift

The Implementing and Delegating

Acts supporting the Union

Customs Code, which will be

implemented on 1 May 2016, were

published in the Official Journal of

the European Union L343, dated

29 December 2015.

Commission Delegated Regulation

(EU) 2015/2446 of 28 July 2015

supplementing Regulation (EU) No

952/2013 of the European Parliament

and of the Council as regards detailed

rules concerning certain provisions of

the Union Customs Code.

Commission Implementing

Regulation (EU) 2015/2447 of 24

November 2015 laying down detailed

rules for implementing certain

provisions of Regulation (EU) No

952/2013 of the European Parliament

and of the Council laying down the

Union Customs Code.

More information on the UCC

and the resultant changes can be

found on BIFA’s website at

www.bifa.org/information/union-

customs-code-ucc-aeo

Both the European Union and the

US lifted many trade sanctions

against Iran on 16 January 2016

following a report by the

International Atomic Energy

Agency confirming that Iran had

fulfilled its obligations under the

Joint Comprehensive Plan of

Action (JCPOA) in respect of its

nuclear enrichment programme.

A number of financial and

economic activities with Iran are

now permitted, although some

restrictions remain – details can be

found in the Notice to Exporters:

2016/05

http://blogs.bis.gov.uk/exportcontro

l/uncategorized/notice-to-

exporters-201605-eu-ends-econom

ic-and-nuclear-related-sanctions-

against-iran/

Implementing and Delegating Acts forthe Union Customs Code published

OBITUARIESRichard Taylorand Brian WhippyThanks to Fred Osborn for

letting us know that Richard

(Dick) Taylor, who worked for

Pandair in the 1960s, passed

away on 1 January.

Also, thanks to Charlie Milligan

of Sea Avia who has let us know

that Brian Whippy recently passed

away after a short illness.

Brian joined the industry in the

late 1960s and previous to Sea

Avia was at PEL Agencies for

some years.

Annual BIFAsubscriptionsreminder!By now you should have received

your annual membership renewal

pack and subscription invoice

from us. Please ensure this

receives your prompt

attention/action in order to ensure

that your company details are

kept up to date, membership

costs are kept to a minimum and

membership of BIFA continues

uninterrupted for another year.

Please contact Jane Robinson,

Membership Supervisor, or

Spencer Stevenson, Member

Services Manager, at the

Secretariat if you have any

questions:

j.robinson@bifa.org

020 8844 3635

s.stevenson@bifa.org

020 8844 3634

By sea – Hague Visbyrules (2 SDR): £1.96 per kg£652.37 per package

By road – CMR (8.33 SDR): £8.15 per kg

By air – MontrealConvention (19 SDR):£18.59 per kg

By air – WarsawConvention (17 SDR):£16.64 per kg

BIFA STC: (2 SDR):£1.96 per kg

(The SDR rate on 21 January 2016,according to the IMFwebsite, was 0.97855)

Pre-employment health checks –

ignore them at your peril. With the

recent inquest and outcome of the

Glasgow City bin lorry disaster still

fresh in many peoples’ minds,

employers should be aware of their

obligation to ensure that they have

in place the relevant regulatory

safeguards to prevent harm being

done to fellow employees or

members of the public by their

workers.

The introduction of certain

provisions of the Equality Act made

many employers nervous about the

whole question of enquiring about

the health of a prospective worker.

Such questions should not

generally be asked with a view to

deciding whether to make an offer

of employment.

Health checks

However, it is imperative that they

are asked prior to employment

being taken up by an individual and

therefore any offer may be subject

to the relevant health checks being

undertaken. Section 60 of the

Equality Act sets out a general

prohibition of the employer’s ability

to ask about an applicant’s health

before offering work. Section 60(6)

provides certain exceptions to this

prohibition.

You as an employer are entitled to

ask questions that are “necessary

for the purpose of establishing

whether the applicant would be able

to carry out a function that is

intrinsic to the work concerned”. Do

not forget that the duty to make

reasonable adjustments will also

apply if the individual has a disability

and should be taken into account

when deciding whether the

individual can carry out the intrinsic

functions of the role.

Some employers will check the

health position of an employee

once they have commenced

employment. This might be too late

if a catastrophic event or accident

were to take place subsequent to

the employee commencing

employment but before being

subject to any health screening. It is

also not unusual for employers to

allow employees to commence

employment not only without

undergoing any relevant health

screening, but also without

obtaining relevant references or

confirming qualifications.

For employees who are involved

in safety-critical roles, it would be

advisable to consider whether the

exception under section 60(6) of the

Equality Act applies, or at least to

ensure that any employee is subject

to a full health screen (including

historic health issues that may

require obtaining relevant doctors’

medical records) prior to

employment commencing.

Glasgow City Council appears to

have said that it did all that it could

when employing Mr Clarke by

asking him about his current state

of health, claiming that it was only

by reason of the fact that Mr Clarke

lied in his response that he was

successful in gaining employment.

Regular screening

However, in line with DVLA

requirements, HSE suggests

employers screen all existing and

potential workplace transport

operators for fitness before

employment and at five-yearly

intervals from age 45.

Depending on the employee’s

role, this level of screening might

also be necessary in other

positions, such as operating

machinery. As referred to in last

month’s BIFAlink review of three

health and safety accidents – two

including forklift operations – this

could easily be extended to include

operators of such equipment.

BIFA would like to thank Matthew

Potter of Birketts Solicitors for

allowing the publication of his

original article.

HSE suggests that employers screen all existing and potentialworkplace transport operators for health and fitness beforeemployment and at five-yearly intervals from age 45

February 2016

www.bifa.org

8

Policy & ComplianceBIFAlink

When should you conductpre-employment checks?

10

EventsBIFAlink

February 2016

www.bifa.org

Celebrating successBIFA’s 27th staging of the Freight

Service Awards ceremony luncheon

was as lively as ever with over 500

guests attending. The event was

held at its traditional venue, The

Brewery, near Moorgate in the City

of London.

The aim of the event is to gather

and celebrate the achievements of

the finalists and winners, as well as

being an excellent opportunity to

network with colleagues and

customers and discuss the latest

industry developments.

Due to popular demand, the 2015

competition included two new

categories: the Cool Award and the

Extra Mile Award. The quality of the

finalist submissions in all categories

was of the highest level which made

the selection of winners extremely

hard for the judging panel.

The finalists and winners were as

follows:

GENERAL CATEGORIES:

Project Forwarding Award,

sponsored by Peter Lole Insurance

Brokers

Winner – Greenshields Cowie &

Co clearly demonstrated its whole

company coming together to

provide logistics services for a

significant humanitarian aid project.

The team handled the continuing

high pressure extremely well and

responded quickly to the

requirement to deliver frequent

charters under a closed borders

situation.

Finalists: CEVA Freight (UK);

Expeditors International (UK);

Worldwide Energy Logistics.

Specialist Services Award,

sponsored by Forward Computers

Winner – Dynamic International

Freight Services put forward an

excellent presentation detailing the

development of its specialised

carnet service which it offers in

tandem with the movement of

goods. This has proved particularly

attractive in the film and television

industry, as well as to participants

in overseas events where time is of

the essence.

Finalists: Customs Clearance;

Priority Freight; World Transport

Agency.

Staff Development Award,

sponsored by Albacore Systems

Winner – 512 (Sheffield)

described its implementation of a

Graduate and Management

training scheme so that it can

develop its staff ‘the 512 way’. The

schemes encourage staff to meet

customers on a face-to-face basis,

leading to staff growth and

fulfilment, as well as bringing new

blood and fresh ideas into the

forwarding industry.

Finalists: Espace Europe; Uniserve

Group; Unsworth Global Logistics.

Supply Chain Management

Award, sponsored by BoxTop

Technologies

Winner – The Woodland Group

was chosen as category winner for

its innovative approach of

simplifying the supply chain within

the sports industry. Having

identified a clear gap in the

market, Woodland Sports Logistics

offers its customers a one-stop-

shop, from sourcing ethically

produced products to managing

the shipping, storage and

fulfilment process.

Finalists: Ligentia UK; MIQ

Logistics; Uniserve Group.

The winners. Left to Right: Tony Scott of Dynamic International Freight Services (Specialist Services); Kathy Wood of Moto Freight (Extra Mile Award); Kellyjo Tapsell of Greenshields Cowie & Co (ProjectForwarding); Karen Mosley of 512 Sheffield (Staff Development); Charles Hogg of Unsworth Global Logistics (Sustainable Logistics); Michael Douglas of PSL Freight (European Logistics); Toby Murray ofKuehne + Nagel (Cool Award); Deborah Smith of the Woodland Group (Supply Chain Management); Liam Byrne of ACC Freight Management (Young Freight Forwarder); Kevin Jones of Trans Global FreightManagement (Air Cargo Services); Peter Brackstone of Panalpina World Transport (Ocean Services).

Sally Traffic, BBC Radio 2 Travel Reporter,presented this year’s Awards

AIR CARGO SERVICES AWARD:Winner: Kevin Jones of Trans Global FreightManagement (centre). Sponsor: Stuart Forsythof IAG Cargo (right).

EUROPEAN LOGISTICS AWARD:Winner: Richard Gibbs, Kevin Johnson, MarkFord and Michael Douglas of PSL Freight. Sponsor: Brian Sullivan of TT Club (far right).

EXTRA MILE AWARD:Winner: Kathy Wood of Moto Freight (centre).Sponsor: Martin Meacock of Descartes (right).

OCEAN SERVICES AWARD:Winner: Alan Hewitt and Simon Kidner ofPanalpina World Transport (centre).Sponsor: Jorre Cobelens of CargoguideInternational (right).

SPECIALIST SERVICES AWARD:Winner: Tony Scott of Dynamic InternationalFreight Services (centre). Sponsor: PeterKibble of Forward Computers (right).

SUPPLY CHAIN MANAGEMENT AWARD:Winner: Deborah Smith of the WoodlandGroup (centre). Sponsor: Paul Richardson ofBoxTop Technologies (right).

PROJECT FORWARDING AWARD:Winner: Kellyjo Tapsell of Greenshields Cowie& Co. (centre). Sponsor: Tracey Meaney ofPeter Lole Insurance Brokers (right).

THE AWARD WINNERS

STAFF DEVELOPMENT AWARD:Winner: Karen Mosley of 512 Sheffield (centre).Sponsor: Charlie Frost of Albacore Systems(right).

SUSTAINABLE LOGISTICS AWARD:Winner: Charles Hogg of Unsworth GlobalLogistics (centre). Sponsor: Caroline Seear ofRed Recruit (right).

YOUNG FREIGHT FORWARDER AWARD:Winner: Liam Byrne of ACC FreightManagement (centre). Sponsor: Lisa Forshawof Virgin Atlantic Cargo (right).

DIARY DATE:

BIFA Freight ServiceAwards Ceremony

Luncheon:Thursday 19 January 2017Competition entries open

mid June 2016 atbifa.org/awards

11

Events BIFAlinkwww.bifa.org

February 2016

COOL AWARD:Winner: Toby Murray of Kuehne + Nagel (centre). Sponsor: Tristan Koch of American AirlinesCargo (right).

Awards Host Sally ‘Traffic’ Boazman is in the left of every photo

12

EventsBIFAlink

February 2016

www.bifa.org

Sustainable Logistics Award,

sponsored by Red Recruit

Winner – Unsworth Global

Logistics was chosen as winner for

its dedication and flexible approach

to developing ‘greener’ solutions

for its customers. By identifying

and implementing an ingenious car

racking system it has created an

innovative shipping method which

improves efficiencies with greater

cost-savings, whilst saving the

environment through a reduction in

carbon footprint.

Finalists: Atlantic Pacific Global

Logistics; Estuary Waste

Management; Priority Freight.

INDIVIDUAL CATEGORY:

Young Freight Forwarder Award,

sponsored by Virgin Atlantic Cargo

Winner – Liam Byrne, in four short

years, has firmly established

himself in the international freight

industry, particularly in European

road transport. Responsible for

both sales and operations, Liam

has sought to ensure continuous

improvement in both his own, and

his teams’, service delivery. Liam

now prides himself as part-owner

of ACC Freight Management.

Finalists: Daria Banks of Banks &

Lloyd (Shipping); Nicolas Barrois of

World Transport Agency; James

Mears of Ital Logistics.

MODAL CATEGORIES:

Air Cargo Services Award,

sponsored by IAG Cargo

Winner – Transglobal Freight

Management demonstrated its

commitment to increase efficiencies

and services through technology by

embracing the XML format in the

production of electronic documents.

Its investment both in time and

staffing is offering tangible service

benefits to its customers, and has

put the company at the vanguard.

Finalists: 512 (Sheffield); Brunel Air

Cargo; Greenshields Cowie & Co.

European Logistics Award,

sponsored by the TT Club

Winner – PSL Freight particularly

impressed the judges by the

investment it made both in staff

terms and in quality systems to

deliver a new rapid response

offering. As well as providing an

improved service, with much faster

turnaround times for existing

customers, it has also generated

new routes and new customers.

Finalists: ACC Freight

Management; Eurogate Logistics;

Ital Logistics.

Ocean Services Award, sponsored

by Cargoguide International

Winner – Panalpina World

Transport was selected as the

category winner for demonstrating

a successful five-year strategy for

expansion of its ocean services

division in specific industry vertical

sectors. Through a successful

implementation of its plan, this

mode of transport has grown to a

level where it has become a vital

component of its total solutions

offering.

Finalists: 512 (Sheffield); Brunel

Shipping; Ideal International.

SPECIALIST CATEGORIES:

**NEW**

Cool Award, sponsored by

American Airlines Cargo

Winner – Kuehne + Nagel, through

its K.N.PharmaChain programme,

has shown a commitment to the

cool chain that adds true value to

the whole supply chain. Its use of

cutting-edge technologies to

provide wireless temperature

monitoring for pharmaceutical

shipments has provided greater

reliability, reduced delays, cut

wastage, and provided real cost

savings.

Finalists: IJS Global (UK); James

Cargo Services; Panalpina World

Transport.

**NEW**

Extra Mile Award, sponsored by

Descartes

Winner – Moto Freight’s approach

to its customers demonstrated an

ethos throughout the company to

go that extra mile, right down to the

individual level. By providing an

extremely personalised service

24/7, whether locally or overseas,

especially as a small company,

shows a real commitment to

customer care.

Finalists: DSV Road; Ital Logistics;

PSL Freight.

Robert Keen, BIFA Director

General (see photo, front cover),

welcomed those attending and

thanked the 11 category sponsors

(see above) as well as the eight

ceremony sponsors: DP World

London Gateway, the Gold Sponsor

of the host for the third year

running; Silver Sponsors K&L

Freight, Lincoln Maritime, MCP,

Port of Antwerp and Simpex

Express; and Bronze Sponsors

BoxTop Technologies and the

Woodland Group.

Robert also introduced this year’s

chosen charity, Transaid

(transaid.org.uk) – an international

development charity that identifies,

champions, implements and shares

local transport solutions which

improve access to basic services

and economic opportunity for poor

people in developing countries.

During the course of the event, a

total of £1,580 was raised to assist

with the charity’s good work.

The opening address was given by

BIFA President Sir Peter Bottomley

MP, and the success of all

contestants was recognised with

Sir Peter, along with event host,

Sally ‘Traffic’ Boazman, awarding

each category finalist with a framed

certificate.

Following the luncheon, Sally

Traffic delivered an amusing

speech in which she related some

of her experiences during her varied

career in acting, broadcasting and

writing, culminating in her current

role, since 1998, as Travel Reporter

for BBC Radio 2.

Further details on the BIFA

Awards, such as a list of the

Judging Panel, and photos from the

event can be found on the event

website at bifa.org/awards

Next year’s competition, which

will be its 28th staging, will open for

entries in June. If you are interested

in taking part either as a sponsor or

as an entrant (BIFA Members only),

please contact the BIFA Events

Office at eventsoffice@bifa.org

Robert Keen (BIFA Director General, not pictured) thanked the BIFA team for a great event. L to R: Becky Thurtell, Mike Jones, Spencer Stevenson,Ramandeep Sohal, Sharon Hammond, Marion Fisher, Robert Windsor, Selina Doyle and Jane Robinson

14

Good PracticeBIFAlink

February 2016

www.bifa.org

Good practice codes have become

commonplace in the forwarding

industry, often introduced as part

of quality assurance operating

procedures for the qualification of

sub-contractors. They have

relevance to liability insurance and

standard trading conditions.

In order to introduce conformity,

and having regard to BIFA’s

Standard Trading Conditions, the

following guide has been drafted

for use by Members of the

Association in terms of what you

should be thinking about including

in a contract with a sub-contractor.

1. Vehicles and equipment used by

the sub-contractor should

comply fully with all relevant

regulations relating to the

carriage of goods, in particular

the Road Traffic Act. Vehicles

and equipment therefore must

be fit for their intended use.

2. All sub-contractor employees

should be fully trained and

competent to undertake their

work in a safe and proper

manner.

3. The sub-contractor should only

undertake work on your behalf

which you have confirmed in

writing by fax, e-mail, other non-

paper-based electronic

communication, or approved

consignment note, collection or

delivery order. Evidence of

contract completion should be

required to be signed: for

example – collection/delivery/

interchange note or appropriate

document of carriage or

consignment, to be supplied on

request.

4. The sub-contractor shall

maintain a direct liaison with the

organisation from where

instructions were issued and

should report on all delays in

transit or loading and unloading,

and also report on all

complaints, problems or

comments that may be received

from your customer.

5.When making a collection or

delivery of goods, the sub-

contractor’s driver should ensure

that the condition of the goods

and their number are correctly

noted and signed for

accordingly. Where appropriate,

seal numbers on transport units

should also be recorded. The

sub-contractor should be

required to undertake to notify

you of any discrepancies without

delay.

6. The sub-contractor should agree

with you that it will deal with

claims without undue delay.

7. The sub-contractor should be

required to confirm in writing that

insurance claims will be dealt

with in accordance with the

same liability regime as

demanded from you by your

customer.

8. The sub-contractor should be

required to confirm that its legal

liability for the services it

performs is adequately and

properly insured to the limits of

its liability and its own policy

terms.

9.Where the sub-contractor is

required by you to provide

Customs clearance services, you

should ensure that it should:

9.1. only act upon information

received in writing from your

officers or overseas agents,

and advise you of any

irregularities or discrepancies

in the information and

documentation received

relative to your business.

9.2. indemnify you against all

fines that HM Revenue &

Customs (HMRC) may level

against the principal which are

the fault of the company.

9.3. if you authorise named

persons employed by the sub-

contractor to make

declarations on your behalf

and to commit you to make

payments to HMRC through

your duty deferment bond, the

sub-contractor should

indemnify you against any

financial loss incurred by you

following any wrongful act of

the named persons. The sub-

contractor should be required

to immediately advise you

when any named person

leaves the employ of the

company.

9.4. unless otherwise agreed in

writing, act only in the

capacity of a direct

representative when declaring

goods to HMRC.

These are only guidelines and there

may be other areas which you wish

the sub-contractor to deal in. For

example, if you engage in CMR

work and want the sub-contractor

to deal with the domestic leg only,

you must be careful to ensure that

you require him to agree to operate

pursuant to CMR terms by private

agreement and not accept his own

domestic conditions to apply.

The Association always advises

Members to consult experienced

solicitors before entering into

contracts to ensure adequate legal

protection is in place.

Advice and information

The Association is here to help you

in any way it can. Whilst BIFA

members of staff do not have legal

training, they can often assist with

commercial questions and source

appropriate advice for you.

However, any such assistance

given and flowing from this guide

will be subject to the disclaimer

appearing in this magazine.

Good Practice: A guide to sub-contracting A guide for Members on what should be included in a contractwith a sub-contractor

15

Policy & Compliance BIFAlinkwww.bifa.org

February 2016

A formal multilateral climate

agreement was concluded in Paris

at the UN Climate Change

Conference (COP21) on Sunday 12

December 2015. The agreement is

aimed at holding global average

temperatures below a 2° Celsius

rise from pre-industrial levels, with

best efforts to limit these to 1.5°

Celsius.

The main COP21 decisions were:

• National pledges to curb

emissions: Before the

conference started, 180 countries

had submitted pledges to cut or

curb their carbon emissions.

• Keeping temperature rises well

below 2° Celsius: Countries

agreed to keep below this level

and make efforts to limit the

temperature increase to

1.5° Celsius.

• Long-term goal for net zero

emissions: Countries have

promised to get to “net zero

emissions” between 2050 and

2100.

• Take stock every five years:

Countries agreed to review their

pledges every five years.

• Money: Finance to be made

available to help developing

countries adapt to climate

change and transition to clean

energy.

• Loss and damage: A

mechanism for addressing the

financial losses that vulnerable

countries face from climate

impacts.

Future reviews

Almost 200 nations have put

forward their plans on how to cut

and curb emissions up until 2030.

However, those pledges are not

enough to keep warming below the

2° Celsius target, so the review every

five years will have a mechanism to

ramp up those pledges in order to

make them strong enough.

Shipping, together with aviation,

had been included in earlier

versions of the draft agreement

although the final version makes no

reference to these two industries.

The absence of any specific

mention of shipping in the final text

has led to some criticism because

the lack of international regulation

could encourage shipping lines to

sail under the flags of countries with

the least stringent rules. However,

others welcome the agreement and

insist that the global shipping

industry remains committed to

ambitious CO2 reduction across the

entire world merchant fleet, reducing

CO2 per tonne-km by at least 50%

by 2050, compared with 2007 levels.

Recognising the importance of

climate change, many are relieved

that an agreement was reached in

Paris that will send a powerful

signal to global markets, hastening

the transition away from fossil fuels

and towards a clean energy

economy. The focus will now turn to

implementation and the

development of legislation that will

set greenhouse gas target

emissions for which the industry

must remain compliant.

The Paris climate dealAlthough mention of shipping and aviation had been droppedby the final draft of the Paris UN Climate Change Conferenceagreement, it has set an agenda for new green legislation

Celebrating after the historic adoption of the Paris Agreement onclimate change. Left to right: Christiana Figueres, Executive Secretaryof the UN Framework Convention on Climate Change (UNFCCC);Secretary-General Ban Ki-moon; Laurent Fabius, France’s Minister forForeign Affairs and President of the UN Climate Change Conference;and French President François Hollande.

UN

Pho

to/M

ark G

arten

16

Legal EagleBIFAlink

February 2016

www.bifa.org

Standard employees

Employees who have been

employed for at least one month are

entitled to receive a written

statement of certain particulars of

their employment within the first

two months of starting work.

These particulars can be included

in a contract of employment that

will set out all the contractual terms

applicable to the individual in one

document. Any amendments to the

contractual terms will usually need

the agreement of both parties and

cannot generally be imposed by the

employer.

As a minimum, the contract must

include particulars of:

• Name of employer/employee

• Place of work

• Job title (or a description of

duties)

• Date of commencement

• Hours of work

• Pay (including date of payment)

• Holiday entitlement and holiday pay

• Terms relating to sickness

absence and sick pay

• Notice provisions applicable to

employer and employee

• Information about disciplinary

and grievance procedures

• Details of pension entitlement.

Employment contracts should

build in as much flexibility as

possible in relation to hours of work

and duties, in order to suit the

needs of the business as it grows.

Employers should pay particular

attention to provisions intended to

protect their business interests,

including the protection of

confidential information and

intellectual property rights and any

applicable restrictions on employees’

post-termination activities.

Employees should sign their

contract and a copy of it should be

kept by the employer securely on

file for future reference.

Senior employees

Employment contracts for senior

employees typically include

obligations to better protect the

business, for example:

• Requirement to travel

within/outside the UK

• Post-termination restrictions

• Intellectual property

• Confidential information

• Payment in lieu of notice

• Garden leave.

Core policies

Company policies and procedures

should not be included in your

contracts and should be expressly

designated as non-contractual. This

will facilitate easy changes to your

policies without having to amend

your employees’ contracts.

There are certain key policies that

you should consider implementing

at an early stage:

• Disciplinary and grievance

procedures

• Equal opportunities and anti-

harassment/bullying policy

• Absence management policy

• Health and safety policy

• Data protection policy

• Flexible working policy.

Sources of further information:

The Acas website contains a wide

range of guidance for employers,

much of which is aimed at small

employers: www.acas.org.uk.

If you would like to discuss this in

more depth, please contact

Catherine Johnson, Partner at

Birketts LLP, on 01473 299 174 or

catherine-johnson@birketts.co.uk.

BIFA is grateful to Catherine

Johnson of solicitors Birketts for

providing this information.

An essential guide toContract of Employment BIFA sometimes gets enquiries from Members who have lostbusiness when a staff member has joined another firm. It canbe difficult to take action against an ex-employee for smallamounts but there are provisions that can be added to acontract of employment to protect yourself. Such contracts arebest left to professional firms that specialise in employment lawand in response to requests for assistance, Associate BIFAMember Birketts has provided BIFA with the following guide

17

Policy & Compliance BIFAlinkwww.bifa.org

February 2016

If the reader chooses to examine

clause 1 of BIFA’s current Standard

Trading Conditions in the context of

a direct representative, reference is

made to Council Regulation

2913/92. This regulation will be

replaced by Regulation 952/13 on

1 May 2016, which will be the source

of most of the UK’s and EU customs

law for the foreseeable future.

BIFA has represented its

Members’ interests via CLECAT in

order to try to ensure that the

legislation does not harm their

interests. At this point it is

important to acknowledge that HM

Revenue & Customs (HMRC) has

been strongly supportive of UK

interests and has managed to head

off proposals that would have run

contrary to these.

The most significant defeat we

suffered was when the UK opposed

the introduction of mandatory

guarantees to secure customs

debts, but was outvoted 26 to 2.

The main aims of the Union

Customs Code (UCC) can be

summarised as being:

• The facilitation of legitimate

trade,

• The reinforcement of safety and

security within the supply chain,

• That all communications with

customs should be electronic,

• That all customs controls should

be applied in a harmonised and

standardised manner.

Much has been written about

becoming an Authorised Economic

Operator (AEO), which was very

much an add-on to regulation

2913/92. The nature of customs

activity is changing and becoming

more complex and moving away

from a scenario where transactions

are controlled and monitored to one

where the operators are audited

and become self-regulating. Under

the Union Customs Code, traders

can apply for an AEO approval for

either customs or security activities,

or both. This demonstration of

compliance allows them to more

easily obtain access to certain

customs authorisations and to

obtain guarantee waivers which

would be denied to a non-AEO

trader.

Significance

It is important not to under-estimate

the significance of the changes

stemming from the UCC. One of

the most widely used regimes is

Inward Processing Relief (IPR),

which becomes Inward Processing

(IP) and is merged with Processing

under Customs Control (PCC).

From the 30 April 2016, IP

Drawback will no longer be

available and traders will only be

able to utilise Simplified IP on three

occasions before having to apply

for a full authorisation. One other

significant change, which may

come as a surprise to the reader, is

that there no longer has to be an

intention to re-export goods

entered to IP.

Approval

Almost every aspect of customs

activity will be affected by the UCC,

and in part in order to spread the

approvals process over a more

manageable timeframe, there will

be no need to immediately apply

for re-approval. Customs has

already stated that in many cases

traders can continue to use their

current approval until either its

expiry date or the end of the official

transition period on 30 April 2019,

dependent on which comes first.

However, if a trader wishes to

take advantage of a new facilitation

included in the UCC, such as being

able to make remote retail sales

from a customs warehouse, then it

will need to re-apply and go

through a full re-approval process.

BIFA has arranged several events

to advise Members of the main

changes being introduced by the

UCC and to try to identify specific

problems stemming from the

legislation. In certain cases, due to

the wording of the regulation, there

is nothing that can be done.

However, with sensible discussion,

such as relating to the transfer of

liability from the ITSF to ETSF

operator, some progress can be

made.

It is impossible within the space

offered within the pages of BIFAlink

to fully update Members of all the

changes being introduced by the

UCC. We have only touched on

changes to existing procedures and

not significant new procedures such

as centralised clearance, which

require significant IT development

and will probably not be introduced

before 31 December 2020.

More information can be

obtained at www.bifa.org/

information/union-customs-code-

ucc-aeo.

It is clear that all businesses with

some kind of customs activity need

to review what these are and

assess how they are impacted.

They will then be able to determine

what steps they wish to take, which

may or may not include preparing

and applying to become an AEO

accredited company.

Businesses withcustoms activitiesneed to assess howthey will affected bythe Union CustomsCode – and shouldconsider whether tobecome anAuthorisedEconomic Operator

Union Customs Code – theimplementation countdown

18

Policy & ComplianceBIFAlink

February 2016

www.bifa.org

BIFA has regularly reported on the

progress of the Cargo Agency

Modernisation Program (CAMP),

which was formed by FIATA and

IATA over three years ago to review,

refine and re-engineer the airline

conference based program to

create one that would be jointly

managed by the airlines and

forwarders.

Progress had been made

towards the development of a joint

program and the redefinition of the

airlines’ and forwarders’

responsibilities.

However, there remained a number

of key issues for which a compromise

solution was not possible and after

extensive discussions, FIATA and

IATA were unable to agree on the

entire new draft.

The draft agreement contained

specific reference to IATA’s Cargo

Accounts Settlement System

(CASS). CASS is a payment system

run by IATA on behalf of the airlines

to ensure payments from the

airlines’ customers. It is FIATA’s

view that a forwarder’s decision on

whether to sign up to the CASS

participation agreement with IATA

should be made independently and

not be mandated by the FIATA/IATA

agreement as a condition to

participate.

This was a point which IATA was

unable to accept on behalf of its

constituent airlines.

The parties did reach agreement

on many progressive principles and

certain enhancements will still be

implemented under the existing

IATA Conference rules.

The outdated reference to freight

forwarders as the ‘agent’ of the air

carrier will be dropped as it

confused the responsibilities and

now liability will be clearer. Freight

forwarders will be recognised as

customers of the airlines,

conducting business in a principal-

to-principal contract.

Although the CAMP meetings

have been concluded, IATA and

FIATA recognise the need for

airline/forwarder cooperation and

have both expressed their desire to

continue the dialogue, with the

longer term objective of reaching an

agreement that will allow for

decisions to be made jointly.

However, the agreement must be

one that both parties can

confidently accept with the

knowledge that they have served

the best interests of the industries

they represent.

Support yourlocal MembergroupBIFA holds Regional Member meetings around

the UK and listed right are those due to occur

soon. If you would like to attend and find out

more about BIFA and what we do, then contact

the appropriate Regional Consultant to BIFA.

All BIFA Members are entitled and

encouraged to attend their regional meetings

however pre-booking with the named contact is

essential. Full contact details are shown on

page 3 of this issue.

Region Date Time Venue BIFA Contact

Southampton Tue 16 Feb 0800 Duke of Wellington Colin YoungRegional Members’ meetingGatwick Thu 18 Feb 1230 Timberham House, LGW Colin YoungRegional Members’ meeting Stansted Tue 23 Feb 1130 Stansted Airport Limited Colin YoungRegional Members’ meetingNorthern Ireland Tue 23 Feb 1030 Mission to Seafarers, Paul YoungRegional Members’ meeting BelfastMidlands Wed 24 Feb 1030 Holiday Inn Express, Paul YoungRegional Members’ meeting Castle DoningtonHeathrow Thu 25 Feb 1400 Redfern House, Feltham Colin YoungRegional Members’ meeting Yorkshire Thu 25 Feb 1800 ASAP Freight, Rotherham Geoff StarkRegional Members’ meeting Manchester Wed 2 Mar 1030 Premier Inn, Paul YoungRegional Members’ meeting Trafford Park WestLiverpool Thu 3 Mar 1030 The Liner, Liverpool Paul YoungRegional Members’ meeting

IATA and FIATA unable to reach full agreement

BIFA Regional Seminars – Preparing for the Union Customs Code

The following events have been scheduled and will give BIFA

Members the opportunity to meet with representatives from BIFA and

HM Revenue Customs to hear how the implementation of the Union

Customs Code (UCC) in May 2016 will affect forwarders and their

businesses.

• Northern Ireland – Tuesday, 23 February 2016

• Midlands – Wednesday, 24 February 2016

• Manchester – Wednesday, 2 March 2016

• Liverpool – Thursday, 3 March 2016

Booking is essential. Contact Regional Consultant Paul Young

(youngyes@aol.com) to secure your place.

Cargo Agency Modernisation Program has stalled over mandatoryCASS participation – although other principles have been agreed

19

Training BIFAlinkwww.bifa.org

February 2016

AIR CARGO (REGULATEDAGENTS) SECURITY TRAININGNEW level OLD LevelCASP A / BCO DCOS ECS FCM G

Air Cargo Security – CASP (Cargo Aviation SecurityPrinciples) Air Cargo Security – CO (Cargo Operative)17 February Feltham, West London23 February Feltham, West London14 March Feltham, West London21 March Feltham, West London13 April Feltham, West London25 April Feltham, West London

Air Cargo Security – COS (Cargo Operative Screening)Air Cargo Security – CS (Cargo Supervisor)Air Cargo Security – CM (Cargo Manager)17-18 February Feltham, West London14-15 March Feltham, West London13-14 April Feltham, West London

Air Cargo Security – Refresher COS (am session)24 February Feltham, West London22 March Feltham, West London26 April Feltham, West London

Air Cargo Security – Refresher CS & CM (pm session)24 February Feltham, West London22 March Feltham, West London26 April Feltham, West London

Aviation Security Cargo X-Ray OperatorAvailable as an in-house course, contact BIFA toschedule a date

Aviation Security NXCT NB – test session only – no training takes place29 February Feltham, West London23 March Feltham, West London28 April Feltham, West London

CUSTOMS PROCEDURESCustoms Procedures for Export Cargo (CM1)2 March Midlands16 March Feltham, West London27 April Manchester

Customs Procedures for Import Cargo (CM2)3 March Midlands17 March Feltham, West London28 April Manchester

BTEC Intermediate Award in Customs Export & ImportProcedures (CM3) – NB: attendance required on all fivedates1, 8, 15, 22 Feb & 7 Mar Feltham, West London

Customs Import Entry & Procedures (CM6)1, 8, 15 March, 5 + 19 April Feltham, West London

DANGEROUS GOODSDangerous Goods by Air (DGA1)1-3 February Glasgow1-3 February Leeds Bradford8-10 February Feltham, West London22-24 February Manchester29 February – 2 March Feltham, West London7-9 March Bournemouth14-16 March Midlands14-16 March Bristol4-6 April Feltham, West London11-13 April Newcastle25-27 April Feltham, West London

Dangerous Goods by Air – Revalidation (DGA2)4-5 February Glasgow4-5 February Leeds Bradford11-12 February Feltham, West London25-26 February Manchester3-4 March Feltham, West London10-11 March Bournemouth17-18 March Midlands17-18 March Bristol7-8 April Feltham, West London12-13 April Newcastle28-29 April Feltham, West London

Dangerous Goods by Road (DGR1)22-24 February Midlands7-9 March Manchester14-16 March Feltham, West London

Dangerous Goods by Road – Revalidation (DGR2)Days 2 and 3 of the above Dangerous Goods by Roadcourse (DGR1)

Dangerous Goods by Sea (DGS1)25-26 February Midlands10-11 March Manchester17-18 March Feltham, West London

Dangerous Goods Safety Adviser (DGSA)29 February – 4 March Feltham, West London29 February – 4 March Manchester

Radioactive Goods by Air (DGA3)11-12 April Feltham, West London

Radioactive Goods by Air – Revalidation (DGA4)12 April Feltham, West London

Infectious Substances by Air (DGA5)4 February Watford

Carriage of Lithium Batteries by Air, Road & Sea(modules available individually)See www.bifa.org/training for future presentations

FREIGHT FORWARDING ANDINTERNATIONAL TRADEExports for Beginners (EXP1)3 February Midlands5 April Manchester area

Imports for Beginners (IMP1)4 February Midlands11 February Feltham, West London6 April Manchester area

Introduction to Air Cargo (AC1)18-22 April Feltham, West London

BTEC Intermediate Award in Multimodal InternationalFreight Procedures (MFT1) - NB: attendance requiredon all five dates9, 16, 23 February, 8 + 22 March Manchester area6, 13, 20, 27 April + 11 May Feltham, West London12, 19, 26 April, 10 + 24 May Midlands

Sea Freight: The Basics (SF1)10 February Feltham, West London17 February Manchester area

Introduction to Letters of Credit4 April Feltham, West London

ONLINE COURSESThe following Air Cargo Security courses are availableonline to Regulated Agents at initial and refresherlevels:• Cargo Aviation Security Principles (CASP)• Cargo Aviation Security Principles – Driver (CASP-D)• Cargo Operative (CO)See bifa.org/training to register

Known Consignors – courses covering the modulesrequired by Known Consignors are also availableonline.

Training courses: February-April 2016

BIFA is a member of:To view course content or to make a booking, go to www.bifa.org and click on training

#BIFATraining

Air Cargo Security Training

from the leading industry training body

www.bifa.org

We have the knowledge

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BIFA Training ServicesRedfern House, Browells Lane, Feltham, Middlesex TW13 7EP United Kingdom

Find out more about our accredited courses and International Trade Programme:

e-mail us at bifatraining@bifa.org or call +44 (0)20 8844 2266

11:48