The Landlord Times - Valley - March 2013

The Landlord Times recently caught up with Portland Oregon based prop-erty manager, land-lord educator and Smart Property

Management partner Katie Poole-Hussa. See what she has to say about motivation, inspiration and funda-mentals in her life as a property man-agement professionals.

The Landlord Times: What’s your story? What is your background and how did you get into the property management industry?

Katie Poole-Hussa: I had been a receptionist in the lumber industry for 6 years., and was attending college classes, as I was able, in an attempt to discover what I wanted to be when I grew up. Through the mandatory “Career And Life Planning” class that the college required of me, I was forced to explore my professional strengths & weaknesses. Test, after test, after test

repeatedly concluded that property management was where I was sup-posed to be. So, I listened. Right away I haphazardly submitted my two weeks notice, applied to every prop-erty management company that was hiring in the area, and crossed my fin-gers that the phone would ring. Thankfully it did. The local rental housing association president, and instructor of the property manage-ment certification program quickly hired me. What luck! I currently am a licensed property manager in the state of Oregon, an eviction specialist in the Portland area, and a continuing edu-cation provider for other licensees. I feel very appreciative that I discovered my niche so early on in life. I made the leap of faith seven years ago and I’ve never looked back.

TLT: What is it about this industry that has kept you motivated and interested?

KPH: My motivation to continue managing properties, providing evic-

tion services, and educating other landlords is to help landlords be better landlords. Education is key in this industry. Most often, the mistakes that I see landlords make are simply because they don’t know the laws. Well unfortunately that is not a legally recognized defense. Teaching other property managers and rental owners about laws and common business practices is thrilling to me and I don’t see an end to it anytime soon. As land-lords, we must realize that we’re in an ever changing industry. Landlords should approach managing their rent-als just like any other business. Do your research, attend workshops, join landlord associations, etc. The oppor-tunities are out there if landlords are willing to make the time and spend a little money. It’s my opinion that you can’t afford not to.

TLT: Who was the most influential person/mentor in the early part of your career? What did you learn from them?

KPH: The most influential person in the early part of my career was actu-ally a tenant. We’ll call her Nikki. Nikki was a tenant who came to our company just like all others, and it wasn’t until I moved her into the sim-ple 1 bedroom downtown apartment was I even influenced by her. We met at the unit to complete the rental agreement. After collecting the pro-

6 Questions with Katie Poole-Hussa

The information selected is from the City of Eugene planning depart-ment, Multifamily NW (formerly Metro Multifamily Housing Association) 2012 statistics, sales comps and pending sale informa-tion. If you need greater details, additional information or have ques-tions feel free to email me at [email protected] or call my direct number in our Portland office, 971-717-6336. It would be my pleasure to answer any questions you might have.

Development for Apartments

Due to escalating demand for apartments, in part fueled by an increase in student enrollment, Eugene has a large number of apart-ment properties planned and pro-posed for this coming year.

The vents of dryers serve the same purpose as the chimney of a fireplace: a way for exhaust to be allowed to get out of the building.

Usually these vents are vented through the roof or out the side of your buildings. Either way, there must be a clear passage for the exhaust to get out.

Structural:Under no circumstances should

these vents be allowed to vent any-where inside the building, such as an attic or the like. This is simply allowing the exhaust and flammable lint to be vented into an enclosed, often unattended area. This is a fire waiting to happen.

Cleaning: The lint that is built up in these

vents is highly flammable and must be cleaned out on a regular basis, as should the chimneys for fireplaces. If this lint were to catch on fire, it could cause severe damage to your property.

According to the USFA (U.S. Fire Administration)

“An estimated 2,900 clothes dryer fires in residential buildings are reported to U.S. fire departments each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss.

“Clothes dryer fire incidence in residential buildings was higher in

Continued on page 3

Dryer Vents: Inspection and

Cleaning

EUGENE • SALEM • ALBANY • CORVALLIS

VALLEYMarch 2013www.TheLandlordTimes.com

Vol. 17 Issue 3

MONTHLY CIRCULATION TO MORE THAN 5,000 APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL

Published in association with: METRO Multifamily Housing Association & Rental Owners Association

Professional Publishing, Inc

PRESIDENT'S MESSAGE

Page 2

Page 4

A MESSAGE FROM YOUR PRESIDENT …

Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327 Current Resident or PRSRT STD US

Postage PAID Portland, OR Permit #5460

Continued on page 8

Continued on page 7

Multifamily Market EugeneBy Anita Risberg, CCIM Senior Broker, HFO Investment Real Estate, Apartment Specialist

Submitted by Portland Chimney & Masonry, Inc.

2 The LandlordTimes - Valley • March 2013

Hello everyone. 2013 is proving to be an exciting year for you and your association. The Salem, Eugene, and Bend Councils continue to gain momentum, and we are seeing our membership grow throughout the re-gion. We entered the year with a new name, and now Multifamily NW has a new, refreshed logo.

The new logo will represent us well as we continue to strive to be the

Association Promoting Quality Rent-al Housing. Most recently, we have extended our team of external allies by re-affiliating with the National Apartment Association. By doing so, we have increased our reach as an organization and at the same time greatly extended the level of benefits and value we offer to our members.

As Multifamily NW continues to invest in its members, I believe now is a good time to step back and look at what makes an association strong. A solid name helps, as does a clear and concise mission. An attractive logo is

a plus, as is a solid group of members that are vested in our cause. But none of this holds any weight compared to the dedication and passion of Multi-family NW’s volunteers.

The number-one challenge for any association is consistent recruit-ment of volunteers. As Multifamily NW continues to grow, so must the pool of members that donate their time to the association’s causes. The time commitment can be as little as one hour per month on a committee. Volunteering opens a huge network-ing opportunity, increases one’s ex-

posure to industry issues and trends, and is – above all – Fun! Who doesn’t feel good after donating their time?

Your association has made some large changes recently. And while these changes are important to the long term strength and viability of Multifamily NW, you are what can truly make this organization the strongest. For volunteer opportuni-ties, please contact Kristen Davies at 503-213-1281.

President • Paul Hoevet Past President • Jeff Denson Vice President • Pam McKenna Secretary • Kirsten Bailey Treasurer • Chris Hermanski

MULTIFAMILY NW

16083 SW Upper Boones Ferry Road, Suite 105, Tigard, OR 97224503-213-1281, 503-213-1288 Fax

www.multifamilynw.org

PAUL HOEVET MMHA President

President's Message

March 18, 2013 • 9:00 AM - 2:00 PMELEVATE: New Hire Class

- Portland, OR March 18, 2013 • 1:00 PM - 3:00 PM

Fifty Shades of Fair Housing - Using Fair Housing Ting and Complaint Data to Improve your Business Processes

(Portland, OR) March 19, 2013 • 9:00 AM - 1:00 PM ELEVATE: Fair Housing for Leasing

Agents - Hillsboro, OR 11:30 AM - 1:30 PM - Seminar:

Energy and Water

Portland, OR March 20, 2013 • 8:00 AM - 9:00 AM

Webinar: Saving with Appliances 12:00 PM - 1:00 PM

Webinar: Saving with Appliances March 21, 2013 • 8:00 AM - 12:00 PM

ELEVATE: Mold Awareness - Portland, OR

11:30 AM - 1:30 PM - Seminar: Irrigation Trends & Technologies

9:00 AM - 1:00 PM - SWV Education: Landlord / Tenant Law

Part 2 ONLY - Eugene, OR

March 22, 2013 • 1:00 PM - 4:00 PM ELEVATE: LARRC - Portland, OR

March 25, 2013 • 9:00 AM - 1:00 PM ELEVATE: Fair Housing for Leasing

Agents - N. Portland March 27, 2013 • 8:00 AM - 12:00 PM

ELEVATE: HVAC - Portland, OR 11:30 AM - 1:30 PM - PDX Monthly Lun-cheon: Investment Strategies and Energy

Benchmarking March 28, 2013 • 9:00 AM - 1:00 PM

ELEVATE: Managing the Bottom Line - Portland, OR

Multifamily NW 2013 Events: MARK YOUR CALENDAR!

visit www.multifamilynw.org for more dates

Advertise in the Landlord Times - Metro Circulated

to over 20,000 Apartment

owners, On-site, and Maintenance

personnel monthly. Call 503-221-1260

for more information.

About the Form: This is a very useful form to be used in conjunction with the 24-hour Notice of Inspection/Maintenance. The Maintenance Doorhanger is a courtesy form conveying either that maintenance is currently working in the dwelling or that Maintenance had or had not entered and space to explain details and work performed.

M111XX Maintenance Doorhanger

M111 XX © 2012 Metro Multifamily Housing Association.®NOT TO BE REPRODUCED WITHOUT WRITTEN PERMISSION. REVISED 6/7/12.

M111 XX © 2012 Metro Multifamily Housing Association.®NOT TO BE REPRODUCED WITHOUT WRITTEN PERMISSION. REVISED 6/7/12.

MAINTENANCE

DEPARTMENT

IS WORKING

IN YOUR

UNIT NOW

UNIT # DATE TIME

REASON: c MAINTENANCE______________________________________

___________________________________________________________________

c EMERGENCY_________________________________________

___________________________________________________________________

WHO ENTERED___________________________________________________________

____________________________________________________________________________________

ACTION TAKEN____________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

FUTURE ACTION REQUIRED_______________________________________

____________________________________________________________________________________

____________________________________________________________________________________

c SOMEONE HAS BEEN IN YOUR UNIT

c ENTRY REFUSEDc UNRESTRAINED PET(S)c RESIDENT REQUESTED TO BE PRESENT

BUT DID NOT ANSWER THE DOORc OTHER__________________________________________________________

c WE COULD NOT ENTER BECAUSE:

c A.M. c P.M.

Some of the large projects that have submitted plans recently include:Project Name Location Number of DwellingUnits Out of State15th and Walnut 2050 E 15th 65Capstone N. of 13th and Olive 544 XGoodpasture Island Apts. Alexander Loop 583Evergreen Housing 60 Hatton Lane 216

Proposed projects we may see in the next several months or longer include: 12th and Patterson 75The Patterson SE corner of 13th and Patterson 10215th and Patterson 525 story Apts 712 E. 14th 29Moon Mountain Mounmountain Dr. S of I-5 150 XLakeview Apts 2502 Lakeview 52The Hub – 12 stories NE corner of E. Broadway +Ferry 82 X -Likely delayed at least a yearOakleigh Co-housing Oakleigh Lane 28Onyx St Apts Onyx and 18th 40Bailey Hill Apartments Bailey Hill and 14th 25218th and University Apts 1801 University (SE corner) 20

The Multifamily NW (formerly Metro Multifamily Housing) Fall 2012 Apartment Report- reported a Eugene/Springfield overall vacancy

factor of 3.75% with rents increasing across the board. Average rents last fall were a reported $0.99 per square foot. Of the properties surveyed at that time, 67.1% were smoke-free. The report indicated that apartments were vacant an average of 37 days and that only about three percent of owners were offering any incen-tives.

As of the date this article was written, there are five confirmed apartment sales in Eugene for 2012 with two sales currently listed as pending in 2013.Sold Transaction 2012380-393 Adams St/August 2012/$650,000.00/unavailable17-35 Lawrence St/July 2012/$640,000.00/Units 7945 E 19th Ave/April 2012/ $760,000.00/Units 14 1247 W 8th Ave/January 2012/$685,000.00/Units 13 945-955 Patterson St/January 2012/$2,995,000.00/Units 8 (student housing)Pending Transactions3450 McKenna Dr, McKenna Estates/Units 144/Asking Price $12,750,000.001711-1765 Cleveland Pl, Cleveland Place/Units 8/Asking Price $539,800.00

The apartment market in Eugene continues to be very strong.

Developers have great optimism for the near future of the area. Rental demand is high and properties near campus are most in demand. It’s no surprise that campus-area land and properties have high appeal for developers in their quest to complete assemblages and increase density when and where permitted. Student

apartments are also experiencing high occupancies with modest increases in rents.

Please call or email me with any additional questions! Anita Risberg, CCIM, Senior Broker Associate at HFO Investment Real Estate. E-mail [email protected], phone 971-717-6336.

The LandlordTimes - Valley • March 2013 3

Multifamily ...continued from front page


VALLEY

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48-HOUR NOTICE OF ENTRYTENANT(S): ____________________________________________________ DATE:________

ADDRESS: ____________________________________________________ UNIT: _________

CITY: _________________________________________ STATE: __________ ZIP: _________48-HOUR NOTICE OF ENTRY

Pursuant to RCW 59.18.150, this is your 48 hour notice that your landlord or their agents will be

entering the dwelling unit and premises located at (Address)______________________________________________________________________________on between the hours of and . (Date) (Time) (Time)The entry will occur for the following purpose:______________________________________________________________________________

______________________________________________________________________________

Landlord Phone

Method of Service: Personal Service: Post and Mail: ** Add one additional day for compliance if served by post and mail.

WA-RTG-40 Washington

©2009 NO PORTION of this form may be reproduced without written permission.


ADDRESS: ____________________________________________________ UNIT: _________

CITY: _________________________________________ STATE: __________ ZIP: _________

CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN Out In Out In OutLIVING AREAS KITCHEN BEDROOM 3Walls Walls Walls

Windows Stove/Racks WindowsBlinds/Drapes Refrigerator Blinds/DrapesRods Ice Trays RodsFloor Shelves/Drawer FloorCarpet/Vinyl/Wood Disposal Light FixturesLight Fixtures Dishwasher Doors/WoodworkDoors/Woodwork Counter Tops LocksLocks Cabinets CeilingsCeilings Sink Electric OutletsElectrical Outlets FloorGarbage Cans WindowsTV Antenna/Cable Blinds/Drapes BATH ROOMFireplace

Towel BarsCleanlinessSink & Vanity

ToiletBEDROOM 1 BEDROOM 2 Tub/ShowerWalls Walls Fan (Exhaust)Windows Windows FloorBlinds/Drapes Blinds/Drapes Electric OutletsRods Rods Light FixturesFloor FloorLight Fixtures Light Fixtures Essential ServicesEssential ServicesDoors/Woodwork Doors/Woodwork PlumbingLocks Locks HeatingCeilings Ceilings ElectricityElectrical Outlets Electric Outlets Hot Water

Smoke Detectors

OR-RTG-20 Oregon



ADDRESS: ____________________________________________________ UNIT: _________

CITY: _________________________________________ STATE: __________ ZIP: _________

TENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________(E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor

OutBEDROOM 3

PET AGREEMENTTENANT INFORMATION

TENANT(S): ____________________________________________________ DATE:________ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________

DESCRIPTION OF PET(S)

1) Type _______________ Breed _______________ Size ______ Age __ Weight ___ Color ____ Name ________ Vaccinations: Yes____ No____ License Number: ______________



Additional Security Deposit Required:$

AGREEMENTTenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions:

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the tenant’s dwelling unit. 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by their pet. 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

_____________________________ ______________________________Landlord Tenant ______________________________ Tenant

OR-RTG-24 Oregon


TENANT(S): __________________________________________________________________ADDRESS: ________________________________________________UNIT: ______________CITY: ___________________________________ STATE: ________ ZIP: _________________(E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor

OutCITY: _________________________________________ STATE: __________ ZIP: _________

48-HOUR NOTICE OF ENTRYPursuant to RCW 59.18.150, this is your 48 hour notice that your landlord or their agents will be ______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

48-HOUR NOTICE OF ENTRY

BEDROOM 3Walls

48-HOUR NOTICE OF ENTRY

BEDROOM 3Walls


1) Type _______________ Breed _______________ Size ______ Age __ Weight ___ Color ____ Name ________



Tenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the

2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by

8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

CHECK-IN/CHECK-OUT CONDITION REPORTTENANT(S): __________________________________________________________________

ADDRESS: ________________________________________________UNIT: ______________

CITY: ___________________________________ STATE: ________ ZIP: _________________Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor

Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor







Rating Scale = (E)Excellent (VG) Very Good (G)Good (F)Fair (P)Poor IN OutIn Out

In Out

LIVING AREASKITCHEN

BEDROOM 3

Walls

Walls

WallsWindows

Stove/RacksWindows

Blinds/DrapesRefrigerator

Blinds/DrapesRods

Ice TraysRods

Floor

Shelves/DrawerFloor

Carpet/Vinyl/WoodDisposal

Light FixturesLight Fixtures

DishwasherDoors/Woodwork

Doors/WoodworkCounter Tops

LocksLocks

CabinetsCeilings

CeilingsSink

Electric OutletsElectrical Outlets

Floor

Smoke DetectorsGarbage Cans

WindowsTV Antenna/Cable

Blinds/DrapesBATH ROOM

Fireplace

Towel BarsCleanliness

Sink & Vanity

ToiletBEDROOM 1

BEDROOM 2Tub/Shower

Walls

Walls

Fan (Exhaust)Windows

WindowsFloor

Blinds/DrapesBlinds/Drapes

Electric OutletsRods

Rods

Light FixturesFloor

FloorLight Fixtures

Light FixturesEssential ServicesEssential Services

Doors/WoodworkDoors/Woodwork

PlumbingLocks

Locks

HeatingCeilings

CeilingsElectricity

Electrical OutletsElectric Outlets

Hot WaterSmoke Detectors

Smoke DetectorsSmoke Detectors

WA-RTG-20 Washington


ADDRESS: ____________________________________________________ UNIT: _________CITY: _________________________________________ STATE: __________ ZIP: _________




Tenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the

2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by

8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

WallsPursuant to RCW 59.18.150, this is your 48 hour notice that your landlord or their agents will be ______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

Walls

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TENANT INFORMATION


DESCRIPTION OF PET(S)




Additional Security Deposit Required:$

AGREEMENTTenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives tenant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions:

1) The pet(s) shall be on a leash or otherwise under tenant’s control when it is outside the tenant’s dwelling unit. 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listed above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the other tenants, guests, landlord or any other persons lawfully on the premises. 7) Tenant(s) shall immediately report to landlord any type of damage or injury caused by their pet. 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement shall constitute a material breach of the rental agreement.

As you’ll see in our fair housing article this month, “What Landlords Don’t Know About Lead” (see pages 6-8), many landlords still have ques-tions about pre-1978 housing and landlord disclosure obligations required by HUD/EPA. In fact, as recently as June of 2012, a Klamath Falls landlord was fined $24,000 for failing to notify tenants of lead haz-ards. Please note that the disclosure form (ORHA #51 – Lead-Paint Disclosure) and pamphlet, “Protect Your Family from Lead in Your Home” are available for purchase in the ROA office. If you are planning on renovating pre-1978 housing, please note that the office also stocks the “Renovate Right” pamphlet.

Callers to the Helpline often ask the question, “Can I just go in my rental unit? It looks like my tenants are gone.” My Helpline Tip of the Month covers this topic and explains why it’s not a good idea (or legal) to just go and peek in the window.

In an effort to improve the usabil-ity of ORHA forms, a number of forms have recently been revised and are now available in the ROA office (please see our forms list on pages 27-28). You’ll also find an arti-cle by ORHA President, Michael Steffen, “Updated Forms Released” (see page 15 in our newsletter) that details those forms and reasons for revision. Please note that the forms were not revised because of law changes and you may still use the prior edition of each of these forms. Please call the Helpline at 541-242-2850 if you have any questions.

Members attending the January general meeting had the opportunity to gain valuable tax preparation advice from our featured speaker, Marcie Hale, CPA of McElhany, Shotola and Hale, CPAs. Many thanks to Marcie and her staff for taking the time out of their busy schedules to guide us through the tax reporting process. Thank you

also to our Affiliate Spotlight pre-senters, Barbara and Gary Westfall of Simply Kitchens and Baths for their entertaining presentation and very generous raffle item.

With interest rates at record lows, have you thought about buying more property or refinancing the ones you currently own? We are pleased to offer a workshop on this topic this month, “Financing and Refinancing Your Rental Property” (see page 5 in our newsletter). This workshop will be led by Pat Costello, a long-time ROA board member and current ROA Treasurer. Pat is Vice President and Business Loan Officer at SELCO Community Credit Union. During this workshop, he’ll present the types of available loans and walk through the loan qualification process. Also on the March calendar is “Marketing Your Rental Unit.” Remember: You must pre-register for workshops (see page 5 in our newsletter for details).

I’m sad to report that long-time ROA member Bill Lewis passed away at home on February 6, 2013. After purchasing his first rental property in 1976, Bill became active in the Rental Owners Association of Lane County and the Oregon Rental Housing Association, serving on the state board for several years and vol-

unteering countless hours to the association. Bill is survived by his wife, Anita, three daughters, six grandchildren and one great-grand-child.

Please join us on Thursday, March 28th for our next general meeting. Our featured speaker will be an EWEB Energy Management Specialist as EWEB presents, “Step by Step Energy Efficiency for Your Rentals.” Our Affiliate Spotlight speaker will be David Horton of Action Construction and Painting.

We’ll see you on March 28th!Jim Straub, President

HOW MUCH OF MY 2012 DUES ARE TAX DEDUCTIBLE?88.9% of

your dues paid to the ROA are tax deductible.Because our organization

participates in lobbying on your behalf through the Oregon Rental Housing

Association (ORHA), a small portion of your dues are not tax deductible.

President • Jim Straub Vice President • Michael Steffen Secretary • Scott Smith Treasurer • Pat Costello

205 W. 10th Avenue, Eugene OR 97401 (541) 485-7368 (541) 284-4052 info@

laneroa.com

Board Members: Dennis Casady, Dennis Chappa, Robei Ellis, Devin Gates, Eric Hall, Tia Politi

RENTAL OWNERS ASSOCIATION

A Message from Your President …



VALLEY

For residents:

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veryone in the property man-agement business knows cer-

tain times of the month are exception-ally busy. Even managers and leasing people who are experts at scheduling will occasionally get “double booked” or swamped with “drop in” visitors. Being able to handle more than one thing at a time and to do so gracious-ly, is just part of the job description in this industry. Here is a question that came up at a leasing seminar:

Q: When I am really busy at the end of the month I occasionally have two or three people show up at the same time to see an apartment. If no one called ahead to make an appoint-ment, is it okay to give them all a group tour?

A: This is a dilemma that every-

one will eventually face if they are in the business of renting apartments. However, keep in mind that it’s a positive thing when people are “flock-ing in” to see your apartments. It means your telephone skills, advertis-ing and/or curb appeal are all work-ing to draw prospective renters into your community. On the other hand, assisting more than one person at a time presents a special challenge, as no two people have the same needs. Also, there will be times when your prospects are moving for reasons they wish to keep private. These and other factors like “who arrived first” and “who needs to move the soonest,” must be taken into account before deciding if a group tour is in order.

I would encourage you to imagine that your busy office is the emergency

room of a hospital. Stay calm, confi-dent and in control as you do “triage” to assess the basic needs of your pros-pects and establish priority. Remember: Not everyone is in a “life threatening” situation, and some peo-ple can wait. Hold onto your sense of humor as you explain that you want to assist everyone, but there is only one of you and three of them so you will need their help. Ask each party to fill out a guest card with their contact information, along with the size apart-ment they need and desired move date.

Collect the cards and quickly deter-mine which prospect(s) can and can-not wait. For example, if one of your visitors does not need an apartment for two months, then you can encour-age that person to join in on a group tour or make an appointment to come back at a later date. If another pros-pect needs an apartment size that you do not have available, you can phone a sister community and then direct that individual to one of your col-leagues who can offer immediate assistance.

If you do find yourself on a tour

with two or more parties, you must be courteous and give each person or group “equal time,” even if one seems more interested or more desirable as a prospective resident.

Think of yourself as the “host” of a party: Your goal is to make sure each one of your guests feels welcome and special so they will want to come back; or in this case rent. Oh, and one last thing: Remember to introduce your “guests” to each other. - This shows that you have good manners!

If you have a question or concern that you would like to see addressed next month or if you would like to inquire about leasing training, please ASK THE SECRET SHOPPER by making contact via e-mail or fax. Your questions, comments and suggestions are ALWAYS welcome!

ASK THE SECRET SHOPPER Provided by: SHOPTALK SERVICE

EVALUATIONSPhone: 425-424-8870

E-mail: [email protected] site: www.shoptalkservice.com

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The LandlordTimes - Valley • March 2013 5


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Hello property management teams in the best industry ever! We’ve seen a lot in this industry, does this story sound familiar?

Suzy Leasing – Last week I walked a move-out that skipped out on rent. The apartment was a disaster to say the least, I had fleas jumping on me and stepping over garbage. I got out of the apartment and instructed the maintenance team to toss everything.

D – Suzy, I hope that you filled out an abandoned property notice to protect you from the resident com-ing back to claim that there was something of importance in the apartment.

Suzy Leasing – We’ll it just so happens that the resident did come back and said that they had left a family heirloom in the apartment worth $25,000 and they wanted it back.

D – Suzy, This is a “WHAT WERE YOU THINKING” moment! An

abandoned property notice is about a $1.50 compared to a possible law-suit for the $25,000 heirloom.

Suzy Leasing – Could the tenant file a lawsuit?

D - Well, that depends on the attorney and judge, however, you will be going to court without an abandoned notice form and telling the judge that all of the contents in the apartment were junk and you tossed it. Suzy, one persons junk is another’s treasure. Even if you feel that the contents of the apartment are under $1,000, do yourself a favor, protect yourself and fill out the abandoned property notice. Renters are savvy and by not properly filling out the abandoned property notice form, the tenant can come back and claim damages on an item they say was in the apartment. Once the form is filled out and you have waited the appropriate amount of days and depending on delivery method, then it is time to give a shout out to main-tenance.

Z – As a maintenance tech, my

first question would be what is sup-posed to be kept (as valuable) and what can be tossed. This can be tricky determining what is garbage and what is valuable. As D men-tioned above, one person’s trash is another person's treasure. My basic rule of thumb is to start with what is on the floor. Likely, if it’s on the floor and covered in paper and garbage, it’s not valuable to the resident. If it is hanging on the wall or on a shelf or in a dresser then it probably means something to the former resi-dent, and should be stored tempo-rarily until the abandoned property process has reached its statute of limitation.

Next, the question is how do I get this unit ready to work on for turn-over. As mentioned above. get the floors generally cleaned up -- usu-ally with trash bags, rubber gloves, and a scoop shovel. If you find something in the garbage that may be valuable, stick it on the shelf to be addressed later. Next I would take many pictures of the remaining items left just for documentation. In the case of a skip or a hoarder, I would hire a vendor to do the pack out and moving of the remaining items. This not only frees up the maintenance staff, it also passes some liability of items being dam-aged or missing to a neutral party. If you have a storage space on site then have the vendor move the items into the storage area. I recom-mend not co-mingling the belong-ings of different residents, so only store one unit per storage area. If

you don’t have a storage area then you will have to find a local storage facility, and the vendor will have to load the items and deliver them there. All of these costs can be charged to the resident and taken out of the security deposit.

Once the unit is ready for turn-over work, and we have all valuable items stored and ready for pick up by resident, we simply wait. Lets be honest, most folks who skip will not be coming back for their items. That said, you never know when they may be setting us up for a lawsuit, so follow the same procedure with all residents. That’s why they call it “best practice”. If we ever do find ourselves in front of a judge we have a set process, pictures, invoices, third party vendors, the former resi-dents junk, and a solid case.

Dana Brown and Zach Howell have been working and training Managers and Maintenance staff in the property management industry for 20 + years. They are excited to give back and share the crazy stories that can only happen in our industry. We would love it if you would share your stories and “WHAT WERE YOU THINKING” moments with us as well as questions that you need answers to. Dana can be reached at: [email protected]. Zach can be reached at: [email protected].



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By Dana Brown and Zach Howell

What Were You Thinking Moments!DZ&DANA BROWN AND ZACH HOWELL

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VALLEY6 Questions ...continued from front page

rated rent, confirming the transfer of utilities, and completing the inspection report, it was time I hand over the keys. This simple gesture immediately sent Nikki into what I could equate to an emotional breakdown; she threw her arms around me for a hug, bawled her eyes out with joy, and we sat for the next 20 minutes talking about her rough life history. She was expressing to me the sincere thanks and apprecia-tion she felt towards me for giving her a chance at housing when no one else had. This would be her first apartment since residing at a shelter for battered women. This brief, yet influential, experience with Nikki early on in my career showed me that property man-agement isn’t about just filling and maintaining rental units. My job from that point forward became providing quality housing to real people who want to be heard, respected, and given a chance. Since Nikki, I’ve had many opportunities to fulfill this same dream for others and I am thankful that she changed the way I approach my “job”.

TLT: We’re often reminded about

the importance of fundamentals in the things we do. What do you con-sider the fundamentals for success in this business to be? Why are they so important?

KPH: Honesty, integrity, attention to detail, forward thinking, and respect just a few of the fundamentals that I think are key to being a successful

property manager. As a property man-ager, not only do you most likely have a boss to answer to, but you also have to answer to your clients, and to your tenants. All parties involved must be treated with respect and honesty. To me, this is a given. Attention to detail and forward thinking go hand-in-hand. During turnover for example, items such as confirming move out dates & rent amounts with tenants, advertising upcoming vacancy, notify-ing your client of the vacancy, coordi-nating cleaning, painting, and carpet cleaning, all while continuing to show the rental to prospects, answer ad calls, and processing applications…whew! Managing time, coordinating the order of events and some “hand-holding” requires managers to be thor-ough, detailed, and forward thinking because time is money.

TLT: Generally speaking, what 2 or 3 pieces of advice would you give to a room full of property managers?

KPH: First, and most importantly, using the proper forms. The rental forms you use should be state specific, written by a lawyer, and easy to com-plete. Rental forms should have mini-mal blanks or areas to be completed by the landlord so that the risk of error is far less than if a landlord either creates their own forms or uses a template from the internet. Second to forms is the importance of tenant application screening. I cannot think of an easier, more inexpensive way to potentially steer clear of a major disaster. Invest a

small amount of time, make the phone calls and check for any discrepancies within the information the applicant provides. Similar to educating oneself in the business of managing rentals, you cannot afford not to thoroughly screen. Lastly, I find the job easiest when all sides (management, tenants, and client) are in constant communica-tion with one another. Just as landlords have to know the laws, I’m all for ten-ants knowing what their rights and responsibilities are too. Landlords should send copies of the rental agree-ment and addendums to tenant after completion. We should summarize phone conversations in writing to ten-ants to help ensure clear expectations. Eyes should be on the property con-stantly through the help of neighbors, regular interior and exterior inspec-tions by management, and mainte-nance personnel should be of the understanding that while they’re at the property to make minor repairs, be observant of what they see, smell, hear, etc. The worst thing a landlord can do is to hand over possession to a unit and then never communicate with the tenants until it’s time for them to vacate. Be present and communicate your ideas, intentions, and expecta-tions quickly yet thoroughly.

TLT: How has the use of technol-ogy changed our industry?

KPH: I remember vividly the days when a call to my classifieds rep at the local paper would take over an hour

on the telephone to update all of the vacancy ads for that upcoming week-end’s distribution. Besides the huge amount of time involved in newspa-per advertisement, the cost that I had to forward on to my clients was outra-geous. Luckily, new technologies have been introduced and landlords now have several media’s in which they can advertise their vacant units for free with just a few clicks of a mouse. Pinterest, Facebook, and Craigslist are just a few of the free social media sites that I utilize in my business. These popular sites are excellent ways to pro-mote your properties. The key aspects for a successful advertising account include being professional, being rele-vant, having flattering property pic-tures, and focusing on great products, fun communities. Linking people from these social medias directly to your website is also an effective and free method of creating interest in your available rentals. The technological combination that these sites offer of free and widely reachable has trumped the daily “pulp” we once relied on.

Katie Poole-Hussa, a principle at Smart Property Management, LLC, is a dedicated to professional property management and education. Look for her column "LandLady Katie" debuting in The Landlord Times this Spring. Reach her at [email protected]. VIsit Smart Property Management at smartpm.com.

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VALLEYDryer ...continued from front page


the fall and winter months, peaking in January at 11 percent.”*

Clogs: Plus, the more these vents clog,

the more time is needed to dry the clothes in the dryers. This can waste a great deal of money on electricity and is also why these vents should be cleaned out on a regular basis. Extremely clogged vents are harder to clean and may require extensive measures to gain access to the clog, which can be costly.

Inspection: It is vital as the first step of ser-

vicing the dryer vents to inspect the air flow. If there is no air flow or low air flow it is an indicator of:Damaged dryerClog in vent systemPinched transition (accordion style vent that connects the dryer to the rigid venting in the wall).

Dyer not connectedDamaged dryer.

A Certified Dryer Vent Technician should inspect the air flow to deter-mine the air flow, as noted above, as part of the annual maintenance of the dryer vents.

So protect your property, protect your tenants. Ensure your dryer vents are properly vented and cleaned for maximum safety and efficiency. You can always call a Chimney Professional to inspect the venting and to clean the vents when needed.

Portland Chimney & Masonry Inc.

Reference: *www.usfa.fema.gov/media/press/2012releases/080712.shtm

Clothes Dryer Fires in Residential buildings (2008-2010) is part of the Topical Fire Report Series.

Clothes Dryer Fires in Homes/ 8/7/12 Press Release

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The Landlord Times - Valley - March 2013

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