The Utah Apartment Association will be conducting a food drive October 25-November 8th. Members who have large apartment commu-nities are encouraged to solicit dona-tions from residents and staff and collect them at their office/club-house. The Utah Food Bank will pick them up November 8th. Prizes will be awarded to communities who col-lect the most food. Members who

don’t have an office may drop-off donations at the UAA office 448 E 6400 S (Winchester) # 460.

For the apartment communities, there will be awards in three differ-ent categories - less than 100 units, 100 - 300 units, and 300+ units. The communities which collect the most donations in each category will get

By L Paul Smith

In the first half of 2013, ten dis-crimination complaints were filed with the Utah anti-discrimination division by the Disability Law Center as a result of fair housing testers.

In each case, the DLC tested the landlords twice and each time found them to be discriminating. Of the ten cases, two have been settled so far. Settlements included landlords agreeing to take fair housing training and making contributions to the DLC to offset the costs of testing.

Paired TestingWhen the DLC tests, they gener-

ally use paired testers. This means they send (or have call on the phone) two renters, one who is in a protect-ed class, and they measure if the two prospective rents are treated the same. One tester is not in a protected class (the “control” tester). The other is (the “protected class” tester). The tests are done on the same day, to the same leasing person or landlord. If any red flags are discovered, the DLC orders a second test. If both tests suggest the landlord uses dis-criminatory practices, a complaint is

UAA Food Drive Starts October 25th

SALT LAKE CITY • OGDEN • PROVO

UTAHOfficial Publication of the

Utah's Leading Advocate for the Rental Housing Industry

By L Paul Smith

This year, while at a conference, I had dinner with a friend who used to own a property management company in Utah. He now owns a bigger property management com-pany in Las Vegas. While we were talking, he reminded me of a phrase he learned from the UAA 10 years ago at a training and told me how following that advice has helped his company. What he said was this.

“One of the reasons we are doing so well is that on most of the single family homes we manage, we get huge deposits - between $3,000 to $6,000 in some cases. I learned that from the UAA. Because we get such huge deposits, we almost never have any problems. The tenants pay rent on time. They don’t damage the properties. But if they do, we have these big deposits to cover us. It just works really well.”

He went on to explain the reason he gets big deposits and has so many less problems than he used to is that he religiously follows the “Don’t say no – say yes if…” phi-losophy.

Don’t say no – say yes if…This principle, actually called

risk based pricing, is prevalent in

many industries, but is easiest rec-ognized in buying cars. The cus-tomer is assessed for risk, then even if they are not an ideal risk, they are offered a price or terms that are in line with the risk. Even very risky people can buy cars on credit because the risk is a part of the price.

In rentals this principle begins with a good set of rental criteria. Landlords are encouraged to set criteria in multiple areas like:

• Income and employment history

• Credit history

• Rental history

• Criminal historyWhen a person applies, they are

evaluated against the rental criteria.

Don’t Say No – Say Yes If…

10 Landlords Found Discriminating by Testers

SALT LAKE CITY • OGDEN • PROVO

UTAHPh: 888-244-0401 • www.uaahq.org

Professional Publishing, Incwww.TheLandlordTimes.com

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Continued on page 3

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September 2013 - Vol. 5 Issue 8

Continued on page 2

IN THIS ISSUE:

Executive Director's Report ............. Page 4President's Message ............................ Page 5Rocky Mt. Power - Hot Deal ........................... Page 5Products & Services Guide ................. Page 6

2 The Landlord Times - Utah • September 2013

UTAH

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If there is an area or two that is high risk, like poor payment history and bad credit, an adjustment can be made to the deposit.

For instance, a person who has a good job, but bad credit for an under-standable reason (like a divorce or other extenuating circumstance), might not normally meet a land-lord's rental criteria. But instead of saying no, the landlord might choose to “say yes if” she puts down a higher deposit or gets a co-signer.

Why many good tenants will pay more to rent from you

I had a young mother once who had lost her husband two years pre-viously. Because she had been a stay at home mom for several years, it took her a little while to get on her feet. When she met me she had maintained a good job for over a year and had gotten on top of her finances. However, because she lived with her father and had bad credit (she got into debt for the funeral and other things after his death but sold her house and paid all her bills), all the landlords she had talked to told her she wasn’t qualified to rent. Her pitch to me was like this “Listen, I know I’m a good person and will make a good renter if someone will take a chance on me. I know because of my background I look risky, but I am willing to have my father co-sign

and put down a higher deposit”. After verifying what she said was

true, I increased the deposit from $800 to $2000 and had her father co-sign. She was thrilled. She also was an exceptional renter for many years and left the place immaculate when she finally moved out.

Another time two skiers from out of state wanted to sign a two year lease and live and work in Utah for those two seasons. However, they had only been here 3 weeks and just barely had gotten jobs. My criteria seeks people who have been at their current job six months, so normally their job history would not have been sufficient, but instead of saying no I said yes if they would pay dou-ble deposit. They didn’t even bat an eye.

Top reasons to say yes if…• Credit problems. A higher deposit

and/or co-signer makes someone with bad credit history much less risky

• No rental history. A lack of rental history (like first time renters, who are higher risk) can be overcome with higher deposits and/or cosigners

• Bad rental history. In some cases, people with bad rental history can be good renters. Most if the time,

you would like to see they have addressed the issues to the previous landlord by paying any judgement from an eviction or damages done. But in some cases, even if they haven’t completely paid off their debt to a previous landlord, their risk to you can be lessened by higher deposits and/or co-signers

• Insufficient income. It is possible to have a good renter who doesn’t have as much income as you would be comfortable with. Students, who often times receive support from parents, are one example. Many in student housing get pre-payment of rent for the year or the semester as a way to mitigate risk. Others require a parent to co-sign. With non-students who don’t make enough to qualify under normal standards (usually around three times rent), prepayment, higher deposits and or co-signers can reduce risk

When not to say yesWhile finding a way to accommo-

date people with serious criminal history might feel and look good, saying yes to someone with serious criminal history is a huge risk even with higher deposits or co-signers because they can damage others and get the neighbors and the city mad at

you. Be very careful when trying to work with people who have serious criminal history. Always follow your agreements with cities that have good landlord programs. In most of those cities you agreed not to rent to people with certain criminal histo-ries within the past 4 years.

Another issue to be aware of is that certain low income people with income from government programs like section 8, disability, SSI or unem-ployment cannot have their incomes garnished if they do physical dam-age to the property. So be careful that you regularly inspect and deal with problems early. Too often landlords that rent to people on these sources of income have no way to recoup the damages done when the tenant moves out. Conclusion

Certain times of year, like the fall and winter, can be tough times to fill empty units because traffic (people looking) is a lot less. Using principles like those described above can help you fill units with people who you might not normally rent to in ways that reduce risk and protect you.

UTAH

Don't Say No ...continued from front page

The Landlord Times - Utah • September 2013 3

UTAH

Advertise in the Landlord Times -

Utah Circulated to over 6,000 Apartment

owners, On-site, and Maintenance

personnel monthly. Call 503-221-1260 for

more information.

Discriminating ...continued from front page

filed with the state. Findings of dis-crimination by the state can result in fines of $10,000 for first time offend-ers. The most effective way to avoid red flags from paired testing is to be sure and treat EVERY PROSPECT the same.

What are red flags?A landlord recently called the

UAA after receiving a letter from the state notifying her it was beginning an investigation based on this test-ing from the DLC. In her case, she had twice been asked (a few weeks apart) if she allowed service ani-mals. Both times she said yes, BUT, both times she told them she charged an extra $500 deposit to have a ser-vice animal. That is an illegal prac-tice.

Of 129 tests conducted in the first half of 2013, 44 (34%) found “red flags” suggesting discrimination or discriminatory practice.

Some of the red flags included:

• Apartment manager asked about the nature of a person’s disability (a clear no-no)

• Tester was told there would be $50 additional rent added each month for a service animal.

• A protected class tester was told no unit was available while a con-trol tester was told there was one ready now.

• A protected class tester was referred to another complex while a control tester was shown a unit at that complex

• The control tester was offered a move-in special while protected class tester was not

The best way to avoid having dis-crimination complaints filed against you is to understand fair housing law and treat everyone equally. For more information, log in to the UAA website and view the powerpoint presentation on Fair Housing Testing under the “what you missed” sec-tion after loggin in as a member.

UTAH

Food Drive ...continued from front page

the following prizes:

• Recognition at the Utah Apartment Association Awards Show in January

• A picture published in the Landlord Times

• A Pizza Party sponsored by For Rent Media Solutions

• Recognition online

Individual members are encouraged to drop off donations at the UAA office. Members who drop food off will be entered into a drawing to win one of several prizes.

If you are interested in learning more about how you can participate, please contact the UAA by phone at 801-487-5619 or by e-mail: taylor@uaahq.org

UTAH

Please Visit us atwww.TheLandlordTimes.com

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4 The Landlord Times - Utah • September 2013

UTAH

Executive Director's ReportBy L. Paul Smith, Executive DirectorUtah Apartment Association

By the time you receive this month’s issue of the landlord times, the 2014 dues renewal invoices will have been sent, and members will be renewing en masse. Thanks to all who support the UAA. In 2013, our membership is the highest ever: 3,643 members, including 230 associate members and over 2,000 members with less than ten rental units. We encourage you to renew early and often (a little Chicago political humor there!)

If you are one of the thousands who receive this publication and are not yet a member, BECOME ONE TODAY. Call us at 801-487-5619 or signup online at www.uaahq.org.

As summer has come to an end and we transition to fall, the UAA's

busy season, there are a few things We want to ask you to put on your radar:

UAA PACWe have a goal to raise $85,000

by the end of this year. We have an aggressive agenda for 2014 and we need to have the funds available to implement our agenda. We need each of you to be participators in helping us meet this goal by:

• donating personally

• getting your company to contribute

• asking your peers to contribute

PAC fundraising is every mem-ber’s opportunity and responsibility. Our staff and lobbyists are amazing but we need the funds for them to be successful.

Annual Meeting Our annual meeting will be held

on November 19th. We will be hav-ing an orientation at 6 pm to remind you all the services and benefits of membership. Then at 7:00 p.m. we will have the business portion on the meeting where you will meet the board and discuss the direction and vision of the UAA. At 7:30 p.m. we

will have a legal panel that will dis-cuss the biggest problems we saw in 2013 and how you can avoid them in the future. We hope to see as many of you there as possible.

Thanks again.L. Paul Smith

UTAH

www.uaahq.org Office: 801-487-5619 Toll Free: 888-244-0401 448 E. Winchester (6400 S.), Suite 460 Salt Lake City, UT 84107

UAA Landlord Guide $20 Members $30 Non-Members Provides essential information for understanding basic landlord/tenant law and best practices all in one place.

General Membership Meetings Logan @ Logan Library Oct. 17nd 6:30 PM Ogden @ Northern Wasatch Board of Realtors Sept. 24th 7:00 PM Oct. 22th 7:00 PM Orem @ Century 21/Harmon Building Sept. 25th 7:00 PM Oct. 23th 7:00 PM Salt Lake City @ UAA Office Sept. 26th 7:00 PM Oct. 24th 7:00 PM Events

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September 2013

Did you know that as a member of the Utah Apartment Association, you are also a member of the National Apartment Association?

UAAPAC Protect your business and make your voice heard. The UAAPAC is scaling back overzealous regulations, limiting fees and taxes, and protecting your property rights. Be proactive, donate today!!!

“I donate to UAAPAC because the only way to protect our industry from over reaching govern-ment regulation is to be proactive in building relationships with all levels of government.” Kirk Cullimore Landlord Attorney

“I donate to the PAC because it’s critical we have a strong voice on capitol hill and our PAC helps us build relationships with and help keep in office those supportive of our industry.” Gloria Froerer Century 21 Property Management

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Visit Us Online!• More News• Blogs• Post Comments• Videos• And More!

By Steve Randall, President 2013Utah Apartment Association

In August, I, like many Realtors, attended the Utah Association of Re-altors Conference in Park City. At the conference, they had an entire track devoted to property management practices and laws and they were by far the most attended and best re-

viewed classes, taught by staff and board members of the UAA.

There were over a hundred real-tors each day in the UAA classes and it reminded me how important edu-cation is. People hunger for it, and even when there were lots of choices, property management education was the top preference.

Now I admit it. I’m kind of an ed-

ucation addict. I love taking classes and constantly learning. But in our ever changing world, staying on top of things is necessary.

I hope that each of you will make it a priority this fall to attend one of the UAA’s education sessions. One of my favorites is the annual meet-ing. This year it will be held on the 19th of November. Come learn about

all the benefits of the UAA, what we will be doing at the 2014 legislature, and meet your volunteer leaders who serve on the board. It will be a great event. Put it on your calendar today!

UTAH

The Landlord Times - Utah • September 2013 5

President’s Message Education is the Key to Success

448 E Winchester (6400 S ) #460 Salt Lake City, UT 84107

Ph: (801) 487-5619Fax: (801) 484-8649

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Rocky Mountain Power has a Hot Deal to Keep Your Tenants Cool!

By Nate Murray Sr. Account Manager

Are you tired of tenant complaints about their units being too hot? Are you tired of rising maintenance costs on those old cooling systems cutting into profits? And lastly, would like to have more comfortable, happy ten-ants because you've reduced their monthly energy costs? Rocky Mountain Power has a win-win solu-tion for both you and your tenants.

Upgrade your existing evaporative coolers (aka swamp coolers) to quali-fied premium evaporative coolers now or budget now for replacements next year and save big! If your multi-family property has a Rocky Mountain Power landlord account, most or all of the costs associated with upgraded evaporative coolers could be covered by Rocky Mountain Power’s Home Energy Savings pro-gram incentives. To get started, just sign up your multifamily property

maintenance staff as a "participating installer" in order to qualify for incentives (no state contractor license is needed). The cost of the unit will be covered and the labor to install them will be covered (or close to it) as well.

Happier tenants, lower mainte-nance costs, cooler air flow, lower energy costs, and cash back incen-tives; what's not to love? In a world where everything seems too good to be true, we just found it. To get

started or learn more, call your Rocky Mountain Power account manager Nate Murray at 801-200-2273. Offer available to multifamily and HOA's. Single family rentals may qualify for incentives but rules and restrictions vary.

UTAH

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Bank sErvicEsKey Bank Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-297-5825Washington Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-366-2265

BankingWells Fargo Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-1237

Background chEcksCoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . . . . 702-839-1736LexisNexis . . . . . . . . . . . . . . . . . . . . . . . . . . . 678-694-2798On-Site.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 619-540-7828PeopleTrail, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-307-4100RentGrow . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-736-8476Renting Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-674-9181Right Renter LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-754-9900Utah Apartment Association . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-5619Victig Background Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-886-5644Western Reporting, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-308-0005

Bathroom rEnovationBath Fitter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-748-4200

BathtuB & tiLE rEfinishingMiracle Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-295-1101

Surface Tech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5275

BLindsDun-Rite Blinds . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-2536

caBLE tELEvisionOrbit Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-466-9040

carpEt and fLooringFibers, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-2300Flooring Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-604-6123Griffith Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-395-0887Popp Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-0077Redi-Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-7922Shaw Industries Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-667-2504Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-9981Southwest Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-438-4889TB&J Warehouse, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-208-1913

carpEt cLEaningCliffs Personal Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-673-1777Dirt Away . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-726-0308Double Take Carpet Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-377-1107Venturi Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8100

cLEaning companyAll Green Cleaning Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-4846

coLLEction sErvicEsLink Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990National Credit Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-515-6858NCS, Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-598-1466North American Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-741-8982Outsource Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-355-4766Wakefield & Associates, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-537-2900

coLLEctionsRent Recovery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-335-0119

communicationsA 3 Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-699-4199Qwest Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-575-1098

concrEtEAdvanced Concrete Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-7783

constaBLEsWasatch Constables . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-392-9400

construction Capital Improvement Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-223-6100

dEBt rEcovEryLink Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990

dEfauLt insurancELeaseterm Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 378-206-2910

drain cLEaningPrecision Concrete Cutting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-0025Professional Drain Service LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-963-0910

ELEctricaLAll Pro Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-874-7098Charger Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2420Gipco Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-3320

EnErgy consErvation/savingsQuestar ThermWise . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-719-0753Rocky Mountain Power Cool Keeper . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-298-2459

fEncingSimTek Fence . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-9336

financiaL advisor

financingMarcus & Millichap . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-736-2600Utah Community Reinvestment Corp (UCRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-0011The Madison Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-785-8350

firE ExtinguishErSure Fire Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-252-6188

firE protEctionSimplex Grinnell . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-9406Statefire DC Specialties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-288-2100

fitnEss EquiptmEntAdvanced Exercise Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-510-4419Fitco, Fitness Center Outfitters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-933-4826FitLogistix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-7727

fLags, poLEs, & BannErsColonial Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-562-0123Designs In Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2281

foundation rEpairDavenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302

furniturE rEntaL & saLEsCORT Furniture Rental . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-984-2678

gas sErvicEsQuestar Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-324-5159

gEnEraL constructionDavenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302IPS, LLC 'Your Handyman' . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-302-2555

goLf carsIntermountain Golf Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8828

graffiti protEctionSuperior Coatings . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-4378

handymanCasal's Handyman Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-707-6847

hEating & airAir Cold Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3580Air Design Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-264-8292Alta Air Conditioning & Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-397-2583Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-486-4401Precision Heating & Cooling Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-8150SwampTech, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . `801-747-1150

hvac sErvicEsHumphrey Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-2757RPM Home Energy Savings Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636

hvac suppLiEsContractors HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-8565

inspEctionsAlbion Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-548-6347Rental Property Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 541-868-7747

insuLationPeachTree Insulation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-0873

insurancEAmerican Family Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571Anderson-Lym Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1551Craig Thomas Insurance Agency, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1188Day Clark Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-8704Kandace Meyer . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571Poulton Insurance, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-4477Wells Fargo Insurance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-4416

intErnEtMSD Datastream . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094Sky Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-0022Windstream Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-993-5512

intErnEt markEingPingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094

invEstmEntsSalt Lake Real Estate Investors Assoc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-645-6405

irrigationMountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050

LandscapE maintEnancEAce Property Maintenance L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-4333

UTAH PRODUCTS & SERVICES GUIDEThe following companies support the rental housing industry by funding education, government affairs and supporting activities.

We encourage you to give them an opportunity to earn your business first. Listing in this guide does not constitute endorsement by the UAA. You are encouraged to check references and get bids in writing.

The Landlord Times - Utah • September 2013 7

Aeroscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2383Affordable Care and Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-637-1557Bee Green Fertilizing Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796Cascade Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-228-0647Kimball Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-3351Landscape Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-261-1733Lawn Butler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-916-1214Pro-Turf Landscape Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-692-3186Suncrest Commercial Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-2727Total Landscape Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-512-1663ValleyCrest Landscape Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-561-7541

Landscaping sErvicEsAffordable Lawn Care & Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-999-4347

Laundry EquipmEntAppliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004Azuma Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-707-1188Evans, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6580Hainsworth Laundry Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-636-1622Mac Gray . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-9176Mendenhall Equipment . . . . . . . . . . . . . . . . . . . . . 801-298-1133 xt 111

LEad BasEd paint rEmEdiationSalt Lake County Lead Safe Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-468-2077

maintEnancE suppLiEsFerguson Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3500HD Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-824-2941

managEmEnt companyHorizon Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-939-6033

markEtingScentair . . . . . . . . . . . . . . . . . . . . . . . . . . . 760-443-9705

movE in giftsChelsies Move In Gifts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-835-3274

odor rEmovaLBioSweep of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-550-9764Fresh Aire Air Fresheners . . . . . . . . . . . . . . . . . . . . . . . . . . 801-877-5888ScentAir . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-897-5931

paintKwal Paint, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-259-3074PPG Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-8465Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-809-2569

paintingAlpine Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-721-5007CertaPro Painters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-1027Empire Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-680-4495Executive Coatings & Contracting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-300-6786Five Star Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-386-0000Unforgettable Coatings of Utah, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-753-8737

parkingParking Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-671-1803

parking EnforcEmEntDowntown Parking Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-473-8848

pEst controLAdvanced Pest Control Services Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-292-1950Eradicare Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-393-7378JS Property Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-0171Preventive Pest . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-5590Terminix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-9511Thorn Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-626-1156

pLaygroundsBig T Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-572-0782

pLumBingBudget Plumbing & Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-5775Moen Faucet . . . . . . . . . . . . . . . . . . . . . . . . . . . 720-346-5138Mountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050Plumbing Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-831-0045Rescue Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-2097Robert W Speirs Plumbing, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-0522Roto-Rooter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-5278Rush Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-233-8342

pooL & spa EquipmEnt & sErvicEAquatech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-0120Precision Pools & Spas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-2212Swim Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-1707

printingDelta Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-541-5535Nine Lives Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-9999

propErty maintEnancEBee Green Fertilizing, Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796Mountain West Property Solution Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-4489NeighborWorks Provo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-5820Peak Property Solutions Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-775-7325The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-427-6924Z3Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4400

propErty managEmEntAction Property Management & Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-1801Advanced Solutions Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-8226Allison-Shelton Real Estate Services, AMO . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-474-3572Alliance Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-391-3913Bristlecone Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-349-2585

Century 21Gage Froerer & Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-621-0521Century 21 McAffee . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-943-9386Coalition Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-649-4994Colemere Realty Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-8192DBA Re/Max West Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-787-1111Desert Sage Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-0949Fortress Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-788-7691Guardian Property Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-6878

JEM Property Management & Sales LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-586-4415Jensen Property Management & Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-628-1678Ledingham Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-293-1830Lone Peak Realty & Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-268-1087Manor Service Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-322-3373Miller & Company Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-7922Professional Realty Services , L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-450-8432Real Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-4200Real Property Management - West LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-5508Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4661Safeguard Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-9339The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636Tier One Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-898-6909Utah Investors Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-0220Utah's Prime Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-627-1132Vision Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-3875Western National Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-862-6292Welch Randall Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-399-5883

propErty managEmEnt softwarEAppFolio . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-1536Inspeckd.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-5551Property Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-826-9700RealPage, Inc . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015Smart Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-723-8645Tenant Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-860-6475

rEaL EstatE sErvicEsApartment Realty Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-1221Coldwell Banker Gold Key Realty Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-753-8824Equity Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-608-8610Home Basic Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-830-1500ManageCo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-0800NAI Utah/Mountain West . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-456-8806WJ Bradley Mortgage Capital Corp . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-613-3761

rEnt paymEntsSteadyPay Payment Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 270-706-6222

rEntaL ListingsDogfriendlyrental.com . . . . . . . . . . . . . . . . . . . . . . . . . . 801- 230-4724

rEntaL wEBsitEPropertypond.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5400Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-508-4661

rEntErs insurancEAssurant Specialty Property . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-763-1000ePremium Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-319-1390Evolutions Insurance Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-585-2853Renters Legal Liability LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-994-0237

rEsidEnt supportFamily Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-955-9110

rEstoration companiEsBelfor Property Restoration . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-936-1212Servpro of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-785-5228Utah Disaster Kleenup . . . . . . . . . . . . . . . . . . . . . 888-utah-udk ext 363

rEtaiLShop 24 Global . . . . . . . . . . . . . . . . . . . . . . . . . . . 316-755-5880

roofingAmerican Roofing Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-269-1276Kimball Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-657-9991Olympus Roofing Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-975-7663Whitaker Roofing Services, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1681

sEcurityAddtech Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 801-414-9342Kane Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-678-9384Northern Utah Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-985-9462Pacific National Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-596-1272Securitas Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-5678

sEcurity dEposit aLtErnativESureDeposit . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-531-7873

shopping sErvicEShop24 Global LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-284-3693

signsHightech Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6464Sign-a-rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576

smokE frEE muLti-unit housingSalt Lake Valley Health Department . . . . . . . . . . . . . . . . . . . . . . . . . . . 385-468-3835Utah Department Of Health . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-538-6754

snow rEmovaL Streamline Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-1197

softwarEReal Page, Inc. . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015

saLtThe Salt Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-282-1250

scrEEningThe Screening Pros, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8184445252

signsSign-A-Rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576

suB-mEtEringNWP Services Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-421-1668

tELEvisionComcast . . . . . . . . . . . . . . . . . . . . . 801-485-0500 x2658Direct TV . . . . . . . . . . . . . . . . . . . . . . . . . . . 818-449-4475

trash vaLEt & rEcycLingConcierge Waste Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-971-0719WSI Of Utah LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-713-1306

trEE sErvicEDiamond Tree Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1749

Reliable Tree Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-7996

wastE rEmovaLValetWaste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327

wastE managEmEntAce Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801.363.9995Allied Waste/ BFI . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-6032Tiger Sanitation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-2287Valet Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327Wasatch Trash Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-207-8292Waste Away Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-987-0750

wastE sErvicEsBin There Dump That . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-888-4676

watEr systEms Water Evolution Technologies, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-623-3127

wEBsitE dEsignB5 Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-794-0020

whoLEsaLE suppLiErsWilmar Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 856-533-3150

windowsAdvanced Window Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-866-8000

windows & doorsPeachtree Windows & Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-1255Simonton Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-903-5739

8 The Landlord Times - Utah • September 2013

KEEP YOUR PROPERTY PROFITABLE

GO SMOKE-FREE

The benefits of smoke-free housing include lower maintenance costs,a decrease in fire hazard, and an increase in tenant satisfaction. To learn moreabout what you can do to go smoke-free, call the Utah Department of Health at

801.538.6754 or visit tobaccofreeutah.org/muh-intro.html