The basic elements of ITIL Service Asset and

Configuration Management (SACM)

Presenter: Branimir Valentic

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What is the Service Asset and Configuration Management (SACM) process according to ITIL?

To be successful in the operational stage...

...you need to consider and carefully plan all the necessary elements of the SACM process.

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ITIL provides you with widely accepted and proven practices, so you don’t have to start from zero

while managing your service assets.

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• SACM concept

• SACM process activities

• Benefits explained

• Interfaces to other processes

• Biggest challenges in SACM implementation

Agenda

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CMDBCMDB

SACM concept 1/3

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Configuration Model

PC

RAM HDD

Configuration Record

Configuration Record

Configuration Record . .

CMDB

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SACM concept 2/3

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.

.

Configuration Management System (CMS)

Baseline

Snapshot

CMDB

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SACM concept 3/3

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Definitive spares

Definitive Media Library (DML)

Secure libraries and secure stores

Physical CIs

Electronic CIs

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Most important phases of SACM process implementation

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• Planning

• Identification

• Control

• Reporting

• Audit

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SACM process activities 1/2

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Management and Planning

• SACM Plan

• Policy

• Organization

• Interface

Configuration Identification

• Selection

• Naming

• Labeling

• Attributes

Configuration Control

• Control

• Process

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SACM process activities 2/2

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Status accounting and reporting

• CI lifecycle

• Records

• Reports Verification and audit

• Configuration audit

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Benefits explained

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• Customer satisfaction

• Change assessment, planning, and delivery

• Efficiency in incident and problem resolution

• Fulfillment of SLA requirements

• Financial control

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Interfaces to other processes

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SACM

Release and Deployment

Management

Change Management

Incident/Problem Management

Financial Management

ITSCM

Availability Management

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Biggest challenges in SACM implementation

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• Integration with other processes

• Getting management buy-in

• Roles and responsibilities

• Tools in place and their capabilities

• Sources of the information

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Conclusion

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The efficiency of many processes relies on information provided by SACM, and that makes implementation of SACM critical.

Branimir Valentic

Q & A

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