BMC IT Service Managementone size does not fit all

Erin Avery, Sr. Product Marketing Manager

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First – a little about BMC.

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The market leader in ITSM solutions

25,000+ customers across 132 countries

Development centers around the world

8th largest publicly-traded ISV

$2.1 billion annual revenue

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Our view of IT Service Management.

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Different Organizations – different needs

ITSM Process

Standardization

ViewpointStandardize processesMaximize efficiency

RequirementsOOTB ITIL processesCMDB capabilityDeployment flexibility

ITSM/BSM Focus

ViewpointIT transformationProve Business value

RequirementsService orientedManage service costCloud Service Management

Optimize Help Desk

Capabilities

ViewpointStraightforward needsCost is key concern

RequirementsLow cost of entryEase of useFast time to value

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What Lifecycle?

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What users expect…

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Simple or complex detailed CI’sShow model, version and copy numbersDe-duplicate/ validateSupport relationships, status & versionSoftware managementBaseline & roll-backRobust reporting & historical informationVisualization & impact analysisExternal data sourcesSeamless, automated development to productionIntegration with other processes

The Forrest & The Trees

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Visualization

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The Value of Integration & Automation

User Reports IncidentIT Views Asset InformationExtract User Personality Check ProcessesVirus Infection / Scan

Ticket Generated Asset Information Extract User Personality

View Running Processes

Initiate Virus ScanFlexible Architecture Requires No Programming

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Integrated IT Service & Asset Management PlatformVerified for 10 ITIL Processes Drag-and-drop ConfigurationService CatalogBusiness IntelligenceSoftware License ManagementCradle to Grave Automated Asset Management

BMC FootPrints

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Learn more at www.bmc.com