The Art of SharePoint Success - Congres SharePoint 2012 Keynote
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The Art Of SharePoint Success Delivering Business Value From SharePoint Investments Symon Garfield Congress SharePoint, Utrecht, The Netherlands 25 th September, 2012
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Transcript of The Art of SharePoint Success - Congres SharePoint 2012 Keynote
The Art Of SharePoint Success
Delivering Business Value From SharePoint InvestmentsSymon Garfield
Congress SharePoint, Utrecht, The Netherlands
25th September, 2012
Connect, communicate, collaborate
Symon Garfield
Head of Business Consulting
M: +44 (0) 7760 216 406
T: http://www.twitter.com/symon_garfield
W: http://www.foundation-sp.com
W: http://www.symongarfield.me.uk
About this presentation: Visual Thinking
What Are We Going To Talk About?
The Art of SharePoint Success
Why Do SharePoint Investments Fail?
1. Politics
2. Not knowing what SharePoint is
3. Lack of IM and KM skills
4. No vision, no business case, unable to measure
success
5. Lack of executive support
6. Low user adoption
7. Individual choices
8. Information management
9. Challenges in defining requirements
10.Lack of technical skills and knowledge
The Art of SharePoint Success
Governance
What It’s Not
What It Is
How To Do It
De-centralised
Centralised
Steering committee
Three layer model
Centre of excellence
Three Layer Governance Model
IW Centre of Excellence
Source: http://go.microsoft.com/fwlink/?LinkId=157169
Strategy & Business Case
Why Do We Need A Strategy?
“Achieving business value with SharePoint investments requires
methodical strategic planning to minimize risk and maximize
potential benefits”
Koplowitz, Rob & Le Clair, Criag, (2008), “SharePoint success will take a village”, Forrester Research Inc/, USA
What is SharePoint?
“What is SharePoint? This is still a question I get asked
when out visiting customers... It’s kind of magical in a
certain way. It’s a really special kind of product...
It’s kinda like an operating system”
Ballmer, Steve (2009), Keynote speech at the Microsoft SharePoint Conference 2009, Las Vegas, USA
SharePoint is…..
SharePoint is an set of integrated technologies which
provides a platform upon which an organisation can
build a flexible, long term information and knowledge
management infrastructure.
What’s the business case?
“Technology provides no benefits of its own; it
is the application of technology to business
opportunities that produces ROI”
Robert McDowell, “In Search Of Business Value”
Developing your SharePoint strategy
Strategy Mapping
Business Architecture
Microsoft’s approach
Challenge: Provide modern intranet
Solution: Customization to create analogues of consumer services
Impact: rapid adoption, creating a center of gravity…
Source: Slemp, Chris and Squires, Sean, “More than MY: How MS is driving social adoption and intranet change through shared services”
The user centric intranet concept
Transition
Services enable iterative change
Adoption plan
The Call To Action
#BOOKPLUG
What Have We Been Talking About?
The Art of SharePoint Success
Key Messages
1. Governance has nothing to do with computers
2. Governance = accountability + responsibility
3. Success with SharePoint requires a strategy
4. Technology has no value without purpose
5. Link technology to strategy through processes and people
6. Deploy SharePoint as a set of services – It’s not one thing
7. Useful + usable = adoption
8. Services enable iterative change
9. Have an adoption plan for each service
10.Don’t forget to buy the book
Thank You
