TERMINOLOGY 2
10
TERMINOLOGY ..................................................................................................................................... 2 SERVICE DESCRIPTION ...................................................................................................................... 3 SERVICE OFFERINGS .......................................................................................................................... 3 ADD-ON OPTIONS ................................................................................................................................ 6 SERVICE LEVEL METRICS .................................................................................................................. 8 AVAILABILITY DEPENDENCIES........................................................................................................... 8 LIMITATIONS ......................................................................................................................................... 9 EXCEPTIONS......................................................................................................................................... 9 SERVICE DELIVERY ........................................................................................................................... 10
Transcript of TERMINOLOGY 2
TERMINOLOGY ..................................................................................................................................... 2
SERVICE DESCRIPTION ...................................................................................................................... 3
SERVICE OFFERINGS .......................................................................................................................... 3
ADD-ON OPTIONS ................................................................................................................................ 6
SERVICE LEVEL METRICS .................................................................................................................. 8
AVAILABILITY DEPENDENCIES........................................................................................................... 8
LIMITATIONS ......................................................................................................................................... 9
EXCEPTIONS ......................................................................................................................................... 9
SERVICE DELIVERY ........................................................................................................................... 10
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
