TELUS Carbon reduction and strategies for local government

Carbon Neutral Municipalities WorkshopVancouver, March 27, 2008

agendaJoe Pach, Environment Director, TELUS

TELUS environmental goals – understanding our footprint

TELUS Case Study: Reducing impacts of commuting workforce through telework

Scott Fleming, CEO and Founder Teletrips

Tracking carbon reduction from telework

Case Study: Calgary Economic Development

Workshop – exploring opportunities for Telework in your municipality

TELUS environmental goals

“At TELUS, we want to be known as Canada’s premier corporate citizen. We want to be as well known for our community and environment programs as we are for

the quality of our networks.”

Proactively incorporate economic, environmental and social issues into business and management decisions

KPIs: ‘If it doesn’t get measured, it doesn’t get done’

award-winning environmental reporting

Named a Climate Disclosure Leader (low emitter category), by Carbon Disclosure Project 2007

Listed on 2007 Dow Jones Sustainability World Index

ranking of world’s top economic, environmental, social leadersseventh consecutive year for TELUS, only N. American telecom

Named to Corporate Knights’ Top 50 Corporate Citizens list in 2007

green KPIs and resultsminimizing our impacts

‘Make Pulp Fiction’: paper use down 10% year over year

Over 10,000 phones, 40,000 accessories recycled in 2006

6,130 tonnes of material nationally recycled in 2006

42% reduction in halon fire suppression inventory

Partnership with Tree Canada: over 10,400 trees planted

Green House Gas emissions

GHG emissions2006: 330,000 tonnes

Reducing emissions: on track to meet 10% reduction target in energy consumption from 2003-2007

More efficient fleet management; hybrid trialAll new construction: minimum LEED Silver certifiedBC Hydro Power Smart Partner

use of technology to reduce footprint2006: 33% increase in use of conferencing, resulting in:

carbon avoidance: 314,500 metric tonnesnitrogen oxide avoidance: 35 metric tonnes

Expanding teleworking options

TELUS as a Green Solution provider

transporting thoughts and ideas, not people, vehicles and paper

Telework

Mobile work

Video and audio conferencing, collaboration

Distributed call centres

Fleet management solutions

Managed and hosted eco-friendly servers

Paperless contract management

TELUS Case Study – Future Friendly Workstyles

Global TV video

getting there with flexible workstylesPilot results

13,865 hours of commute time saved

Est. $125,000 in fuel and car maintenance costs saved

GHG emissions were reduced by 114 tonnes

Air pollutants were reduced by four tonnes

82% said teleworking had a very positive impact on their desire to stay at TELUS

retention crucial with skills shortage

At Home Agent pilot

As the nature of work and talent has changed, we have seen a shift from the traditional workstyle

Traditional Workstyle

Monday through Friday work week

8 am to 5 pm work day

Attendance in a assigned physical location expected

Physical locations often determined to co-locate functional teams

Tool provision based on the above with exceptions managed “ad hoc”

Resident

Reside in single location.use activity settings to complete their work

Highly mobile within TELUS space.some time spent working in external sites (home, external vendor site, etc.)

Work 60% or more of their work schedule per week at home OR Have an established schedule for home working.

Mobile Teleworker

The result of these efforts has been our Workstyles Program

measuring green ROI through Teletrips

Teletrips: tracks, analyzes, validates and reports on Triple bottom-line benefits of telework

Teleworking: an increasing trend

Web-enabled, self service tracking

Cumulative reporting

aggregated reporting

the Teletrips process

DataCapture

Aggregate triple bottom line

reports

Information Services for

Business & Government

Summarize &

Report

Capture and Quantify

Emissions Credits

employee weekly commute log

employee mailout

benefits of teleworkIndividual benefits

personal carbon and pollution footprintauto depreciationgasolineparkinginsurancetaxestransit time pre- and post-daycare foodkeylock kids avoidancequality of life

Municipal benefitsemission and pollutant footprintmaximizing infrastructure investmentquality of liferural economic vibrancyrisk mitigationhappier voters

Corporate benefitsemission and pollution footprintreal estateenergy conservationretention and recruitmenthealth and wellnessproductivitybusiness continuity

Case study – City of Calgary

Led by the chairman of the Transportation Committee, Alderman Diane Colley-UrquhartPassed 2 notices of Motion between 2002 and 2006 to support accelerate teleworkCompleted a 100 person telework pilotSupported research and book done by Haskayne School of Business for Transport Canada.Sponsored executive attended telework conferenceCoordinated and hosted 3-4 key strategic stakeholder vision meetingsBroadening and expanding mandate in partnership with Calgary Economic DevelopmentFunding opportunities

Thank you!

Workshop activities (small groups)Questions for discussion:1. How are your staff members working today? Are you doing

anything today to support new work styles? 2. If you have staff members working remotely already, what

tools are they using to stay in touch? What tool and infrastructure investments might be necessary to better support them?

3. How ready is your municipal government to embrace and encourage telework? What challenges would you expect?

4. What benefits would you expect to realize from a telework program?

5. Where would be the first place that you would launch a telework pilot program, for maximum environmental, employee and municipal benefit?