Tecnologías emergentes aplicadas al servicio al cliente

Arturo MarencoSenior Director - Digital Solutions

TELUS International

Sopa de Letras

RPA

Prioridades 2019

Reference: CCW Executive Report “Contact Center Priorities for 2018”

The impendinghuman challenge

Time

Diagnostic

environment

Stand alone

devices

Network

devices

Public

internet

Device

virtualization

Cloud

services

Internet of

Things

The gap between human capability to

diagnose and the complexity of the

environment they need to diagnose

will continue to widen. Digital can help

navigate the complexity gap.

Most popular technologies1. JavaScript

2. HTML

3. CSS

4. SQL

5. Java

6. Python

Source:hackernoon.com / Stackoverflow

1. Node .Js

2. Angular

3. React

4. .Net core

5. Spring

1. MySQL

2. SQL Server

3. Postgre SQL

4. Mongo DB

5. SQLite

Technologies in Guatemala

Top Ten employmentsfor 2019 in Guatemala

Fuente: Prensa Libre

1. Vendedores (Telemercadeo)

2. Asistentes administrativos

3. Analista financiero

4. Maestro digital

5. Trabajo de cuidados (adultos mayores)

6. Mercadólogo digital

7. Desarrollador de aplicaciones

8. Productor audiovisual

9. Especialista en telecomunicaciones (Internet

de las Cosas)

10. Analista en Big Data

TU TITULAR AQUÍAI Accelerators

Machine Learning Accelerators

Natural Language Processing

Sarcasm Detection

Text Classifiers

Face Detection Library

Chatbots

Translators

Sentiment Analysis

Predictive Analytics

Recommenders

Predictive Error Correction

Voice-to Text

Tecnologías emergentes aplicadas al servicio al cliente

Arturo MarencoSenior Director - Digital Solutions

TELUS International

GRACIAS