Document Title TAM QUALITY SYSTEM MANUAL

Document No. TQMS Rev C Page 1 OF 33

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TAM International Incorporated

Quality Management System

TAM Quality System Manual

TQSM

Document Title TAM QUALITY SYSTEM MANUAL

Document No. TQMS Rev C Page 2 OF 33

CAUTION: Check for latest revision of this document before use. Information contained in copied or printed material may be superseded.

This confidential document and the copyright therein are the property of TAM International Incorporated and may not be used, copied, or disclosed to any third party without the prior written authorization of TAM International Incorporated.

TABLE OF CONTENTS

1 INTRODUCTION AND SCOPE

2 PROCESS MAP

3 PROCESS DETAILS

4 CONTEXT OF THE ORGANIZATION

• 4.1 Understanding the Organization and its Context

• 4.2 Understanding the Needs and Expectations of Interested Parties

• 4.3 Determining the Scope of the Quality Management System

• 4.4 Quality Management System and its Processes

5 LEADERSHIP

• 5.1 Leadership and Commitment

• 5.2 Policy

• 5.3 Organizational Roles, Responsibilities and Authorities

6 PLANNING

• 6.1 Actions to Address Risks and Opportunities

• 6.2 Quality Objectives and Planning to Achieve Them

• 6.3 Planning of Changes

7 SUPPORT • 7.1 Resources

• 7.2 Competence

• 7.3 Awareness

• 7.4 Communication

• 7.5 Document and Data Control

Document Title TAM QUALITY SYSTEM MANUAL

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8 OPERATION

• 8.1 Operational Planning and Control

• 8.2 Contract Review

• 8.3 Design and Development of Services

• 8.4 Purchasing

• 8.5 Provision of Testing Service Provision

• 8.6 Release of Services

• 8.7 Control of Nonconforming Outputs

9 PERFORMANCE EVALUATION

• 9.1 Monitoring, Measurement, Analysis and Evaluation

• 9.2 Internal Audit

• 9.3 Management Review

10 IMPROVEMENT

• 10.1 General

• 10.2 Nonconformity and Corrective Action

• 10.3 Continual Improvement

Document Title TAM QUALITY SYSTEM MANUAL

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1. INTRODUCTION

a. Purpose

The purpose of this Quality Manual is to implement the requirements of ISO 9001:2015 as applicable to TAM International Incorporated.

b. Scope The Quality Management System is established and defined in this manual to enhance customer satisfaction through the effective application of this system, including processes for continual improvement and the assurance of conformity to the customer and applicable statutory and regulatory requirements. This system applies to all activities at TAM International incorporated and for the following scope of certification; {ISO 9001:2015}.

c. Exclusions There are no exclusions in this Quality Management System.

Document Title TAM QUALITY SYSTEM MANUAL

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2. BUSINESS PROCESS FLOW

Document Title TAM QUALITY SYSTEM MANUAL

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3. PROCESS DETAILS

Process Input Output Control Characteristics

Sales

Customer RFQ; Customer

requirements; Delivery Schedule. Completed

IPAD.

Accurate sales order; FOE\ Accurate Quote

Customer Satisfaction

Engineering

PSOR; Customer Requirements; Delivery

Schedule; Regulatory Standards.

Engineering Prints; BOM; Engineering Specifications; Test

Request; Engineering Change

Notice; Redlines

Nonconformance Reports; Test Reports;

Incident Reports.

Supply Chain

Sales Order; Customer Requirements; Requisitions;

Engineering Prints; BOM; Production

Schedule

Purchase Orders; Cost Reductions; Supplier

Selection; Work Orders; Accurate

Inventory; On-Time Delivery

Supplier Performance - Nonconformance (Product/Services);

Supplier performance – On-Time Delivery (Product/Services); Customer - On-Time

Delivery of Product

Manufacturing Product/Project Design

& Details Acceptable Product Non-conformances

Quality Processes; Planning; Product; Customer

Requirements

Effective Product; System Quality; Quality

Plans

Non-conformances; Customer

Satisfaction

Service Acceptable Product Product or Service

Customer Satisfaction

Welding Welding Requirements Qualified Procedures, Operators; Acceptable

Welding Non-conformances

Non-Destructive Examination

Fabricated components; testing

requirements

Verified Product/Processes

Non-conformances

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4. CONTEXT OF THE ORGANIZATION

4.1 Understanding TAM International Incorporated and its Context

TAM International, Inc. is an independent oilfield services company providing the Design, Manufacture, Sales, and Service of inflatable packers, swellable packers, port collars, completion tools, and associated downhole products to the oil and gas industry.

TAM International Incorporated has determined external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system.

TAM International Incorporated monitors and reviews information about these external and internal issues and documents these in the management review.

4.2 Understanding the Needs and Expectations of Interested Parties

Due to their effect or potential effect on TAM International Incorporated ability to consistently provide services that meet customer and applicable statutory and regulatory requirements, TAM International Incorporated determines the interested parties that are relevant to the quality management system. Interested parties include owners, customers, employees and regulatory bodies such as ASTM. The status of the quality management system and any issues affecting the system are available to those interested parties as requested. TAM International Incorporated monitors and reviews information about these interested parties including feedback and their relevant requirements, this is documented in the management review.

4.3 Determining the Scope of the Quality Management System

4.3.1 TAM International Incorporated has determined the boundaries and applicability of the quality

management system to establish its scope. 4.3.2 This system applies to all activities and testing at TAM International Incorporated and for the