BUSINESS PROCESS RE-ENGINEERING

“An organizational make-over”

Suraj Jaiswal

(0922213047)

I.T.S Engg. college

Definitions of BPR

“BPR is the fundamental rethinking & radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service & speed”

by-HAMMER &

CHAMPY(1993) 2

Why Reengineering?

BPR Objectives:

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Imp in bpr………….

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Change: To transform an organization, a deep change must

occur in the key behavior levels of the organization: jobs, skills, structure, shared values, measurement

systems and information technology.

Role of IT BPR is commonly facilitated by IT e.g.

Organizational efficiencyEffectivenessTransformation

Efficiency Applications in the efficiency category allow users to

work faster and often at measurable lower costMere automation of manual tasks, resulting in

efficiency gains (least deep)

Effectiveness Applications in the effectiveness category allow

users to work better and often to produce higher quality work.Requires changes not only in technology, but

in skills, job roles, and work flow (deeper).

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Transformation Applications in the the transformation category

change the basic ways that people and departments work and may even change the very nature of the business enterprise itself.

A major change in the organization, including structure, culture, and compensation schemes (deepest).

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When to Use BPR?

Failure rate as high as 75-85%Improperly aligned BPR and ITExpensiveOrganizational resistance

Key steps to implement bpr

Select The Process & Appoint Process Team

Understand The Current Process

Develop & Communicate Vision Of Improved Process

Identify Action Plan

Execute Plan

Process to bpr…………

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NOTE-Bpr is the concept not a technology, don’t confuse with erp. Bpr preceeds erp &

closely associated with erp

Common Problems

Desire to Change Not Strong EnoughStart Point the Existing Process Not a

Blank SlateCommitment to Existing Processes

Too Strong REMEMBER - “If it ain’t broke …”

Quick Fix Approach

Common Problems with BPR

Process under review too big or too small

Reliance on existing process too strong

The Costs of the Change Seem Too Large

Allocation of ResourcesPoor Timing and Planning

Summary

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