Supply Chain Summit 2011

18 – 19 May 2011 – Radisson Blu, londonwww.retailweeksupplychain.com

The largest

retail supply

chain event in Europe

Save £150

register before 17 March

SUMMITSUpply chaIn

Driving agility through the supply chain for business-wide success

alan Higgins Logistics Director

deirdre Burns Supply Chain Director

Gavin Chappell Supply Chain Director

Tim allinsonUK Logistics Director

dino Rocos Operations Director

andy Banks Supply Chain Growth Manager

stuart lacey Supply Chain Director

Martin White Supply Chain Director

Mark Holland Supply Chain Director

don Marshall Head of Web Operations

nick FoxLogistics & Operations Director

andy TorranceLogistics & Store Operations Director

ReTail supply CHain exeCuTives speakinG inClude:

Two intense days of thought-leading content in a unique format with senior supply chain professionalsl Strategies for driving

efficiency and growth in the ‘new reality’ from top retail supply chain executives

l Unrivalled opportunities for sharing best-practice to refine, refresh and reinvigorate future plans

l Practical retailer-led masterclasses: getting the best from your teams

l 10+ hours of informal business networking with your industry contacts

david Mckinlay Supply Chain Director

Jason keegan Head of GM & International Logistics

Roger Burnley Retail & Logistics Director

Co-Sponsors Associate Sponsors

WhErE rETail Supply chain lEadErS MEET

The Retail Supply Chain Summit is an

excellent opportunity to glean how others are tackling the challenges facing us all – I don’t believe a single person leaves this forum without at least one great idea!” Roger BurnleyRetail & Logistics Director

2011 Speaker & Advisory Board Member

A good opportunity to take some time

out to think about and discuss customer trends and the impact on your Supply Chain. The event is invaluable in providing insights & ideas in order to tackle challenges and further developing a collaborative network.”Richard streetGroup Supply Chain Director

2011 Advisory Board Member

Headline Sponsor

The Retail Supply Chain Summit is a great opportunity

for retailers to share, hear and understand the issues of the day and benchmark their own supply chain capabilities with those of their peer group.”duncan kendal, Head of Supply Operations

Speaker & 2010 Advisory Board Member

An ideal and innovative opportunity to explore with peers

the challenges facing the retail apparel market, and to absorb valuable insights from across the industry regarding global supply chain challenges and opportunities.” dawn pine, Supply Chain Director

Speaker & 2010 Advisory Board Member

The Retail supply Chain summit: two days to refresh and reinvigorate expertiseWith invaluable insights, interactive forums, fact-based case studies and both informal and structured thematic networking, this is the most crucial two-day meeting point for leaders with a stake in the successful execution of the top-line business strategy

1 Honing your multichannel model to

keep pace with the digital revolution

2 Rising labour costs and commodity prices

in global sourcing – what are your choices?

3 Leadership and talent that differentiates

your business

4 Multichannel: who truly are the end-to-

end solutions providers?

5 Managing your supply chain to drive

efficiencies in a low-growth economy

6 Collaborative planning to drive down cost and

manage margin

7 Managing supplier relationships in an

uncertain trading climate

8 Supply chain processes and tools to enable

rapid performance improvement

9 Cost-effective reverse logistics: making it

work for the customer and the business

10 Supplier economies and international

hubs: finding a replacement for China

11 The final mile: fulfilling the

customer promise across all your channels

11 aGenda deFininG TopiCs FoR 2011The industry

experts steering the content and setting the agenda for the 2011 Retail supply Chain summit include:

Mark HollandLogistics Director

Richard streetSupply Chain Director

andy BanksSupply Chain Manager - Growth

deirdre BurnsSupply Chain Director

pat leeGroup Operations Director

andy TorranceLogistics Director

alan WraggClothing Technical Director

stuart laceySupply Chain Director

Martin White, Supply Chain Director

Gavin Chappell, Supply Chain Director

Giles Harvey, Supply Chain Director

david MckinlayHead of Logistics

dawn pineSupply Chain Director

Roger BurnleyRetail & Logistics Director

Jason keeganHead of GM & International Logistics

steve ZandiLogistics Director

neil ashworthSupply Chain Director

SUMMITSUpply chaIn 18 – 19 May 2011 – Radisson Blu, london

www.retailweeksupplychain.com

To speak to the Conference director and programme writer please contact lucy van den Heede on +44 (0) 20 7728 5258 / [email protected] www.retailweeksupplychain.com

An excellent line-up for sharing, learning and debating.”Trevor ashworth, Director of Supply Chain, , Speaker 2010

l Most senior level gathering of retail supply chain executives and decision makers in the UK

l Structured networking opportunities for targeting and engaging retailers

l Align your business with the premier UK convention for key stakeholders in retail supply chain, multichannel, operations, sourcing and logistics

l Interact with key-decision makers as they discuss best practice and set their future strategies

l Benefit from the opportunity to nurture and deepen relationships with pivotal clients

l Opportunity for lead-generation with a concentrated group of the most senior level decision-makers in retail supply chain

l Brand profiling on event marketing, literature and onsite signage

l Thought-leadership presentation opportunities in a variety of unique and innovative formats

The Summit brings together leaders and decision-makers from across the full spectrum of the supply chain as they set strategies for the future, debate best-practice and network with peers and partners.

paRTneR BeneFiTs & oppoRTuniTies

For bespoke opportunities to collaborate and contribute to the summit, please contact: Janine Halpin, Head of Retail Sponsorship, Retail Week T: +44 (0) 20 7728 5281 e: [email protected]

Very informative, right attendees with the right voices and some very healthy discussions and

awareness regarding strategically what the industry faces and needs to do to move forward.”Mike Ricketts, Sales Director, advanced supply Chain, 2010 Delegate

A good networking event to discuss current supply chain issues with a senior peer group.”

Tony Mannix, Managing Director, Clipper logistics Group, 2010 Delegate

11 HiGHliGHTs FoR 2011 l landmark briefings from the industry’s top

supply chain directors and logisticians

l Best in class lessons from leading practitioners in grocery, fashion and general merchandise

l Hands-on strategy workshops from cross-channel specialists

l interactive think-tanks for sharing best-practice on adding value to the supply chain

l opt-in speed networking to facilitate connections for back-haul collaboration

l inspiring ideas and strategies from the brightest minds and value chain innovators

l ‘Fact – plan – outcome’ based case-studies of system/strategy implementation

l live-polling: find out in real-time what your peers and partners are thinking

l practical retailer-led masterclasses on getting the best from your teams

l 10+ hours of informal business networking with your industry contacts

l 5+ hours of thematically structured networking with topic experts and retail peers

JusT soMe oF THe CoMpanies aTTendinG:Accenture // advanced supply Chain // Allport // animal // arcadia Group // Argos // Best Buy // BNP Paribas Real Estate // Boots // Boxwood // Carphone Warehouse // Clarks International // Comet Group // Co-operative Group // Countrywide Farmers // Debenhams Retail // dyson // eBay // Fat Face // Home Delivery Network // John lewis // Marks & Spencer // Metro // New Look // nokia stores // O2 // office Holdings // Royal Bank of Scotland // space nk // Starbucks Coffee Company // Target australia // The Perfume Shop // Waitrose // Waterstones // Wilkinsons

64% oF THe 2010 audienCe diReCToR level oR aBove

Director

CEO

Logistics Director

Technology

Warehouse

Buying

Business Development

Supply Chain Manager/ Director

200+ deleGaTes FRoM 10 CounTRies aTTendinG in 2010

United Kingdom Belgium

Netherlands Finland

Australia Norway

Denmark Hong Kong

Greece Ireland


Media Partner

Day One: Wednesday, 18 May 2011




JoinT enTeRpRise

11.20 – 12.00Joint enterprise: service implementationA leading retailer and their service partner share practical insights into the roll-out of a new programme.l IT strategy, selection and

implementation of best of breed systems l Change management for new operating

models

12.00 – 12.45Joint enterprise: service-provider collaborationA practical application of ‘third party’ collaboration, to demonstrate the opportunities and outcome of specific initiatives.

please submit case study suggestions to [email protected]

supply CHain ManaGeMenT

11.20 – 12.00Adding value in changing timesA practical account of a strategy or solution implementation that has driven efficiencies and cost-savings. l Cost containment and transforming your

processesl Consolidation to drive down operating

costssenior executive, Wincanton

12.00 – 12.45Driving efficiency, agility & growth l Effective inventory management:

increasing visibility to provide flexibilityl Aligning your contingency planning

capabilities with rising cost volatilityl Increasing efficiencies by reducing

multiple stock-holding pointsdavid Mckinlay, Supply Chain DirectorWH smithalan Higgins, Logistics DirectorBen sherman

WaReHousinG

11.20 – 12.00Warehouse operationsChanging your operations to respond to the new customer in a fast-paced and multichannel world.l Integrated approach to warehousing and

store operations to achieve optimum cost balance

l Creating synergies between the needs in the store and in the warehouse

Craig Farina, Logistics Director alliance Boots

12.00 – 12.45 Warehouse management l What changes must be made in the

warehouse to service the customer of the future

l Leveraging the benefits of automation in the warehouse

l Mitigating the risks of implementing new technology in your DC

08.00 Morning refreshments & registration

09.00 Chairs’ opening remarks

09.10 – 10.00 Supply chain agility: how do you become ‘fit for the future’?l Developing an operating model that can adapt quickly to business and customer needs l Putting in place supply chain strategies that serve the end customer and support wider business plansl Leveraging the benefits of an integrated, responsive and flexible supply chaindeirdre Burns, Supply Chain Director Gavin Chappell, Supply Chain Director

10.00 – 10.45 How Marks & Spencer energised the supply chain to delight their customerl Engaging and motivating your staff to benefit the supply chainl Fostering agility and a culture of continuous improvementl Re-inventing the supply chain and its perception in a competitive 21st century marketJason keegan, Head of General Merchandise & International Logistics Marks&spencer

10.40 Morning networking & refreshments

11.20 Morning focus groups: choice of 3 sessions

Unique 2011 theme: agiliTy

opportunities to present available

12.45 Lunch & networking

13.45 Afternoon focus groups: choice of 3 sessions


CusToMeR FulFilMenT

13.45 – 14.30 Making your store fit for the futurel Customer-centric supply chains and store

operations l Preparing for material change in physical

stores as a result of increased delivery options

l Streamlining and improving the customer-collection experience

14.30 – 15.15 Meeting customer demands l Reconciling the demand for bespoke and

specialist services whilst maintaining cost efficiencies

l Mitigating the complexities of multiple delivery points

l Managing effective and positive customer-deliver communications

aGile supply CHain

13.45 – 14.30 Fit for the futurel Fulfilling business growth plansl Managing accelerated growth in a volatile

market placel Developing fulfilment strategies that keep

pace with the needs of the consumer and the business

don Marshall, Head of Web Operations dunelm Mill

14.30 – 15.15 Fit for purposel Transforming your operations to support

business developmentsl Sustainably increasing volume and service

across all your channelsl Understanding and supporting business

plans for growth, new formats and service offerings

andy Banks, Head of Supply ChainWaitrose

15.15 Afternoon networking & refreshments

15.30 Setting the agenda for retail supply chainPresentation and discussion of original research looking at trends in retail supply chain, and the evolving challenges and priorities of logisticians, sourcing executives and supply chain directors in Europe.

16.00 Logisticians: the executors of the ultimate customer experience l The role of supply chain in maximising customer satisfactionl Managing the customer proposition across multiple channelsl Achieving high levels of service throughout the supply chainl Service execution: fulfilling a new brand’s national operationsstuart lacey, Supply Chain Director

16.35 Interactive debateJason keegan, Head of General Merchandise and International Logistics Marks&spencerMark Holland, Supply Chain Director stuart lacey, Supply Chain Director

17.15 Retail Supply Chain Summit Drinks Reception

18.30 Retail Supply Chain Inaugural Annual Dinner (by invitation only)Plus special guest-speakers. Contributors include: dino Rocos, Operations Director, John lewis

addinG value in CHanGinG TiMes

13.45 – 14.30Driving efficiency, agility and growthl Harnessing the business benefits of

improved forecasting performance in a volatile environment

l Collaborative planning to drive down cost and manage margin

l Developing supply chain and merchandising synergies

14.30 – 15.15Driving efficiency l Optimising your supply chain to drive

efficiencies in a low-growth economy and support growth

l Effective inventory management in the new economic reality

l Supply chain transformation: creating a synergistic supply chain that is smarter, leaner and faster

l Boosting margin, driving operating profit and adding-value in changing times

✓ £

Put your questions

to THRee indusTRy leadeRs



08.00 Morning refreshments & networking

08.45 Chairs’ opening remarks

09.00 – 09.25 Presentation and Q&AInternational retailing: a view from the topl The CEO agenda: fulfilling business needs in a globally unstable and economically challenged market placel Identifying opportunities and leveraging your international supply chainl Driving a dynamic UK brand to be globally successful

09.40 – 10.00 Special presentation and expert overview from Retail Supply Chain Summit 2011 key partner

10.00 – 10.30 Delivering service excellence to the cross-channel shopperl Integrating multiple channels: the organisational design and physical supply chain perspectivel Supply chain capabilities for maximising the opportunities of the multichannel customerl ‘Blended channels’: fulfilling the brand promise across all your touch-pointsl Interconnecting and aligning your partners throughout the network to serve today’s customerTim allinson, UK Logistics Director

10.30 Morning networking & refreshments

11.00 Morning focus groups: choice of 3 sessions

CusToMeR FulFilMenT

11.00 – 11.40Warehouse management l What changes must be made in the

warehouse to service the customer of the future

l Leveraging the benefits of automation in the warehouse

l Mitigating the risks of implementing new technology in your DC

l Reducing your overheads through driving down cost per unit

andy Torrance, Logistics & Store Operations Director, Halfords

online and MulTiCHannel

11.35 – 12.15Ranging and stocking for multiple channels l Operating a customer-centric supply

chain that doesn’t break the bankl What is the optimum supply-demand

balance: just-in-time and demand driven replenishment

l Delivering an optimum cost/service model: tight inventory levels vs. lost sales

l Striking the balance: what is the optimum trade off between cost and service

people poWeR

11.00 – 11.40Empowering your staff to take ownership and drive changel Developing and training your workforce

for business benefitl Driving stakeholder engagement to boost

productivityl Deriving the benefits from employee

buy-in when implementing changedavid Mckinlay, Supply Chain DirectorWH smithGavin Chappell, Supply Chain Directorasda

GloBal souRCinG

11.40 – 12.10Leveraging the international supply chainl New products for new markets: supplying

across multiple geographiesl Identifying and implementing innovative

solutions for reducing lead times and cost in the end to end process

l Meeting and exceeding both domestic and international customer expectations

Chaired by:Martin White, Supply Chain Director, primarkalan Higgins, Director, Ben sherman

WoRksHop: CollaBoRaTion

10.45 – 11.40Stakeholder engagement and fostering a ‘one-team’ cultureAs trading climate remains volatile, the supply chain is under ever-increasing pressure and scrutiny to drive efficiencies throughout the business. An increasingly composite balancing act, that requires intricate planning and deeper and more complex collaboration, means that not only are new solutions needed, but new ways of thinking and new priorities.This retailer-led workshop offers practical strategies and support for delegates in establishing and sustaining collaborative partnerships with suppliers, partners and stakeholders.Facilitated by: Jason keegan Head of GM & International Logistics Marks&spencer

Day Two: Thursday, 19 May 2011

Retail-led interactive

workshop


online & MulTiCHannel

12.15 – 13.00Solving the challenge of returnsA thought-provoking presentation from a specialist end-to-end reverse logistics provider.l Practical strategies for managing return

flowsl Cost-effective reverse logistics: making it

work for the customer and the business

GloBal souRCinG

12.10 – 13.00Global retail sourcing and its impact on extended supply chain operationsl Overview of global markets: where can returns

be maximised from a supply chain perspectivel Product development and working in

collaboration with manufacturers to ensure consistency of supply

l Emerging growth of the Indian sub-continent l Managing supplier relationships in an uncertain

climateTim Crowfoot, Supply Chain Manager, Fat Facenick Fox, Logistics & Operations Director, WdT

WoRksHop: CollaBoRaTion

12.00 – 13.00Stakeholder engagement and fostering a ‘one-team’ cultureFor details see session at 10.45Facilitated by:Jason keegan Head of GM & International Logistics, Marks&spencer

13.00 Lunch, networking & hosted roundtables: choose from 2 sessions

14.00 – 14.20Satisfying the customer of the futureA leading expert in customer trends and shopping behaviours will share an insight into the profile of the evolving consumerl Shopping behaviours in the ‘new reality’ l Customer satisfaction: what does it take to achieve service-

excellence? l Exploring the impact of mobile as a new shopping channel

14.20 – 15.00Multichannel briefingsTransforming the business model to serve a multichannel consumerl Driving loyalty through your seamless customer journey l Managing availability and demand across multiple channelsl Fulfilling the last and, arguably most crucial element of the

customer experiencel Making sense of the hierarchy of value options and selecting the

best for your businessl Striking the optimum cost-to-serve balanceneil ashworth, Supply Chain Director

14.00 – 14.20People and partnershipsspeed-networking: new partnershipsThis session will facilitate partnerships between parties with spare capacity on backhaul routes. Delegates will be invited to confidentially submit information where they see potential for collaboration in their network.

14.20 – 15.00Confidential discussion group - international developmentSharing the secrets of success: this session is a ‘bring and share’ forum to exchange experiences and information on setting up in new geographies and the associated challenges and opportunities. Key contributors will be announced in due course, and there will be the option to sign up for the session prior to the Summit.

15.00 Afternoon break, networking & refreshments

15.15 Driving a lean and sustainable supply chainl Transforming the supply chain into a business tool that can help control costs, manage risks and make profit in a fully responsible mannerl Promoting green behaviour across physical logistics channelsl Changing management: integrating sustainability principles into your business l Responding to the environmentally savvy customer in a price-driven market place Roger Burnley, Retail & Logistics Director

15.50 Customer centric supply chain: putting the customer at the heart of everything you doA leading retailer shares their perspective on putting the customer at the heart of the business through organisational design and communication. l Operating an agile supply chain that drives and enhances the end-customer experiencel Building a distribution network that is sensitised to the customer’s needsl Delivering online excellence in your fulfilment

16.25 Defining the blueprint for the futureIn this concluding session, the Chair will broker an open discussion on the major narratives that have emerged throughout the two days, drawing together their significance for insight-building and the resourcing of supply chain strategy in the times ahead. Key topics will include people talent, sustainability and multichannel retailing.

16.45 Close of Summit

Retail-led interactive

workshop

Think locally,

executive regionally, leverage globally


online: www.retailweeksupplychain.com post: Retail Week supply Chain summit Registration, Greater

london House, Hampstead Road, london, nW1 7eJemail: [email protected]: +44 (0) 20 7554 5806 Fax: +44 (0)20 7728 5299

Please register ____ delegate(s) at Early bird rate of £795 + VAT valid until 17 March Standard rate of £845 + VAT valid until 21 april Late rate of £895 + VAT valid from 22 april

Please register ____ delegate(s) at Early bird rate of £1,245 + VAT valid until 17 March Standard rate of £1,345 + VAT valid until 21 april Late rate of £1,395 + VAT valid from 22 april

Title (Dr/Mr/Mrs/Miss/Ms) First Name SurnameJob Title DepartmentCompany Address Town County Postcode Country Tel FaxEmail Line Manager Job Title Booking contact (sec/PA) Tel Nature of company’s business No of employees (please tick) 0-49 50-249 250-499 500-999 1000 +

I have read the cancellation policy and agree with the terms and conditions Signature:

payment details (Please note that payment must be received before the conference)

delegate details (please complete in block capitals and photocopy form to register further delegates)

Please debit my: Amex Visa Mastercard Diners Club Maestro Issue No. (for Maestro)_________Card number: _______ / _______ / _______ / _______ Valid from: (compulsory for Diners Club or Maestro)_______ / _______ Expiry date:_______ / _______ Amount: £ _______

Signature:

Please find enclosed a cheque for the amount of £_______ made payable to Emap Ltd. Purchase order no. (if applicable) _____________If paying by Bank Transfer please send your payment to: National Westminster Bank, PO Box 12258, 1 Princes Street, London, EC2R 8PAAccount Name: ESS Ltd Conference Receipts Account Number: 39131807 Sort Code: 60-00-01Swift Code: NWBK GB 2L IBAN: GB93 NWBK 6000 0139 1318 07Email (accounts contact)Invoice address (if different).

priority code

Conference code: R104

non-retailer ratesseCuRe youR plaCe

Retailer/brand rates

SUMMITSUpply chaIn

18 – 19 May 2011 – Radisson Blu, londonwww.retailweeksupplychain.com

Driving strategies for business-wide success

daTa pRoTeCTion By entering your details in the fields above, you agree to allow Drapers, Emap Ltd and companies associated with this event to contact you (by mail, email, telephone, SMS or fax) regarding their services. If you do not wish to receive such communications please contact us in writing. If you do not wish to receive mailings from other carefully selected companies please tick.

dieTaRy ReQuiReMenTs We always provide

vegetarian options at our conferences, but please inform us if you need us to cater for any other dietary requirements.

payMenT Payment must be made by the due date of your invoice, or if no invoice is requested, before the event start date. If payment is not made accordingly, you may be refused entry to the event, or at our discretion you may make payment using a credit card on the day. If you fail to pay your invoice

by the due date and do not attend the event, you remain liable for the sums due under the invoice.

CanCellaTions / suBsTiTuTions A substitute delegate attending in your place is welcome at no extra charge. If written notice of cancellation is received up to 31 days before the event start date, a credit voucher for the full payment will be issued, valid for 12 months, for part or full payment for any Emap conference. Alternatively, on your

written request, we will refund 50% of the price of the delegate place. Regrettably no refunds/credit voucher will be available for cancellations received 30 or fewer days before the event start date or for non-attendance.

aCCoMModaTion For accommodation please contact Venue Search on tel +44 (0) 8541 3427 or email [email protected] and quote this conference as a reference.

aCCess ReQuiReMenTs To help us ensure that all delegates attending the conference are able to participate fully, please let us know about any requirements you have by contacting the customer service team using the details above.

please noTe The conference fee covers entrance to all sessions, conference documentation and available papers, coffee/refreshment breaks & lunch.

ConFeRenCe lanGuaGe: English

Supply Chain Summit 2011

Documents

Transcript of Supply Chain Summit 2011