Stress Management Ps Pa

8/14/2019 Stress Management Ps Pa

1/38

STRESS IN OFFICE WHILE WORKING

WITH BOSS

Dr. R.K.CHOUBISAHCM Rajasthan State Institute of Public Administration

JAIPUR-302 017 Phone No. 0141-2704950-56 (EPABX) Fax 0141-2702542/2705420

09414168624

www.hcmripa.gov.in e-mail:[email protected]

Training Course on Effective Personal Secretary
http://www.hcmripa.gov.in/http://images.google.com/imgres?imgurl=http://www.ite.edu.sg/~crweb/itenews/Archived%2520Issues/2004/May%252004/05_04_55.gif&imgrefurl=http://www.ite.edu.sg/~crweb/itenews/Archived%2520Issues/2004/May%252004/05_04_teamproject_ss.htm&h=1313&w=866&sz=35&hl=en&start=1&um=1&tbnid=n-7Ln96ZZ8jsIM:&tbnh=150&tbnw=99&prev=/images%3Fq%3D%2Ba%2Bpat%2Bon%2Bthe%2Bback%26um%3D1%26hl%3Den%26rlz%3D1T4ADBF_enIN278IN279%26sa%3DGhttp://www.hcmripa.gov.in/


2/38

What is Stress?

Stress arises from specific kind of interactionbetween you and your environment:

You perceive a situation of challenge, threat orharmYou consider the outcome important to yourwelfare

Your are uncertain whether you will be ableto meet the challenge successfully or avoidthreat


3/38

What is Stress?

Pressure that you feel when

D>CDemands exceed Capacity


4/38

Stress: Definition

A condition or feeling experienced when a personperceives that demands exceed the personal resources.

Adapted from: Stress Management on www.mindtools.com, 2004 and Powell, Trevor, Free Yourself from Harmful Stress, 1997.

S t

r e s s


5/38

Why Stress Happens?

1) When a situation/condition is not acceptable to us2) When we want to do/get something but are unable3) When ego is hurt (feedback, comments,

criticism)4) When we loose something which we feel as

important5) Stress is mostly due to

Fear (of Future)

Worry (about Past)And not so much due to Present Moment6) It is always due to the perception of Mind

Different people feel different stress levels for the samesituations


6/38

Stress?

Yani Khopadi Kharab


7/38

Human Body


8/38

Human BrainCortex


9/38

Complex organic process

1) When an individual is in a stressful situation (Cortex) , theHypothalamus releases CRF (Corticotrophin ReleasingHormone).

2) This CRF hormone is transported to a certain region of thepituitary gland. It gives a signal to the pituitary.

3) Pituitary then releases ACTH (Adreno Cortico Tropic

Hormone) in bloodstream4) It sends down to adrenal gland to pump the blood withadrenaline. (Secretion of glucocorticoids- Cortisol )

5) Heart and Lungs increase their function to give more bloodand oxygen for the fight or flight response.

6) Brain stimulates the secretion of adrenaline.7) Glycogen is converted into glucose.8) It increases the flow of blood.9) Digestion is affected.10) When body repeats the process it become Chronic Stress.


10/38


11/38

The physiology of the stress responseEnvironmental Demands

Cortex

Hypothalamus

Pituitary Gland SympatheticNervous System

Adreno-Cortico-TropicHormone (ACTH)

Adrenal Cortex

Cortisol

Adrenal Medulla

AdrenalineNora adrenaline

Influences immune system, counteracts

inflammation and affects metabolism ofcarbohydrates, lipids and proteins to release energy

Adrenalin increases heart rate and redirects

blood from inner organs to muscles. Noraadrenalin causes blood pressure to rise


12/38

P E R F O R M A N C E

AROUSAL STRESS


13/38

PRESSURE

P E R F O R M A N C E

Hypo stress

EustressHyper stress

Distress

The Human Function Curve

Hypo stress: There is little pressure to provide the stimulation to act.Eustress: Having the optimum amount of pressure for optimum performance andself-fulfillment. Motivational ResultsHyperstress: Pressure increases beyond an individuals ability to cope or feel incontrol. Periods of hyperstress are often part and parcel of modern living, and thusmanageable as long as there is a return to eustress.

Distress: Increased or sustained pressure beyond hyperstress can impair humanfunctionality leading to depression, anxiety, breakdown or illness. Gives negative


14/38


15/38

Concerns of Boss


16/38

Boss


17/38


18/38


19/38


20/38

10 Qualities of a Secretary

1) Helpful2) Trustworthy3) Reliable

4) Honest5) Confidential6) Organizational Skills7) Good Communication Skills

8) Good Telephone Etiquettes9) Ability to type speedily and accurately10) Ability to take instructions and carry them out.


21/38

Inter-Personal Skills of a Secretary

1) Establishing and maintaining effectiveworking relationships

2) Supervising and supporting junior staff

3) Identifying and solving problems usingjudgement and initiative4) Influencing others and negotiating

successfully with them.5) Communicating effectively with others to

coordinate administrative procedures.


22/38

Language

SkillsAppearance& Courtesy

Punctual

andInitiative

Tact &Diplomacy

Resilence

Efficiency

OrganisingSkills

Equation


23/38

Few Changes

1) Hearing becomesAcute

2) Faster breathing3) Faster heart rate4) May go pale (Blood

is taken away fromouter parts of body)

1) Feel sick or upsetbowels

2) Fuel rich blood sentto muscles

3) Shake or tremble(partly due tomuscles tensing andto warm you up)


24/38

What does stress cost?

Absenteeism does to sickness nearly 120million working days per year are lost due tothis.Costs of wrong decisions, wasted time, poormonitoring of performance, too much alcoholor smoking.Unrest of employees due to boredom orotherwise impacts the quality of product orservice.


25/38

Official Work pressureFrustration

Perception of lack of time to meet demandsDifficulty making decisionsFamily and Social pressuresChanges in work or personal life

What causes stress?


26/38

Signs of Stress

Long Term Stress1) Psychosomatic illness2) Absenteeism3) Indecision4) Excessive consumption of food drink or tobacco5) Theft nay increase6) Workaholism7) Passing on your boss's aggression to your

subordinates8) Over-reaction to normal events9) Change


27/38

Physical symptomsSleep pattern changesFatigueDigestion changesLoss of sexual driveHeadaches and migrainesAches and pains

InfectionsDizziness and faintingSweating and tremblingTingling hands and feetBreathlessnessMissed heartbeatsRinging earsUlcersCardiovascular diseaseImmune system diseaseAsthmaDiabetesPre-menstrual syndromeOverweightness

Behavioral symptomsAppetite changesEating disordersIncreased intake of alcohol and other drugsIncreased smokingRestlessness and fidgetingExcitability, jumpinessIrritabilityNail biting

Emotional symptomsDepressionImpatienceTearfulnessDeterioration of personalhygiene and appearance

Mental symptoms Lack of concentration and focusMemory lapsesDifficulty in making decisionsConfusion and disorientation

AnxietyPanic attacks

Symptoms


28/38

7 AM 9 11 1 PM 3 5 7 9 11 1AM 3 5 7

S T R E S S

Boss Secretary

Stress Studies


29/38


30/38

9.30 11 1.30 PM 2.30 4 5 6.30 6.45

S T R E

S S

Before Lunch After Lunch


31/38

7 AM 9 11 1 PM 3 5 7 9 11 1AM 3 5 7

S T R E S S


32/38

What can the individual do about Stress?

C DBuild capacity commensurate toDemands:

Physical and Physiological


33/38

Root Cause: Manage MindPositive Thinking and Attitude

So what? Whats the worst that can happen? Smile at the situation;laugh at yourself

Larger view of life

Meditation

Build capability to face stressful situations and reduce theimpact of stress at physiological level

YogaPranayama

Healthy lifestyle and food habitsHave multiple positive energy sources

Hobbies, interests, active family & social life along with professionallife

Time Management, Planning, Being Proactive & Prepared

Managing Stress


34/38

Lead a balanced life,Understand and accept personalstrengths and weaknesses

Take occasional breakExpand your support networkExercise regularlyLearn and practice relaxation skills

Managing Stress

M i S F d


35/38

Managing Stress: Food

Less Fat

More fibre

Less Cholesterol

More Starches

Less Caffeine

More Vegetables

Less Alcohol


36/38

ATM* solutions for overall relaxation

Closing and opening eyesDeep BreathingMental InstructionsVisualization

*Anytime Two Minute


37/38


38/38

Stress Management Ps Pa

Documents

Transcript of Stress Management Ps Pa