Strategy Map for Cloud Based Business (Example Amazon Web Services)

Financial Perspective

Customer Perspective

BusinessProcess Perspective

Relationship withThird Part Service Provider and Training and development

Get the opportunity cost for the cash sitting idle on the

balance sheet of the company

Cash on balance sheetReturn on the cashInventory Turnover time Cycle Time, Bad debts

Capacity Utilization

% age of Data centres unutilised% age of employees on benchusing the extra capacity

Revenue Growth

Existing customers renewelNew Customers acquizition

DebtOptimum Debt that can be used

Best Product in terms of functionality

ScalabilitySpeed

ReliabiltyNo Data LossBusiness Continuity

CostCost SavingInhouse Support

Complaints / Escalation

Dedicated Complaints Handling teamPrompt ResponseMantaining SLA Requirment

Operational Process

Shared Service Monitoring for each applicationBusiness Continuity Managment Data Backup Monitoring TeamInstallation Support TeamQuality Monitoring

Customer Relationship

Managment Process

Application support in case of escalationCommunicating between the support team and the customerService Level Agreement Team mantaining the time taken for each level of escalationMonitoring the Quality of supportContracts Team

Reserch and Development Process

New Product DevelopmentNew Consumer Behavior patternProduct ModificationNew customer requirments

Social and Enviromental

Regulatory RequirementEmployee HealthEmployee SafetyCultural awareness

Training and Development

Training and Development of Employees

Cultural and Leadership

Mantaining the cultural values of the organisation

Third PartyInfrastructure Support

Long Term relationship with Third Party service provider

Internet service provider

Long Term relationship with ISPArrenge for Back up

Strategy Map for Cloud Based Business (Example Amazon Web Services)