Managed on behalf of the Thames Valley Athletics Centre Managment Trust and it's partnerswww.sloughleisure.co.uk

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Slough Business Community Partnership

Ice Rink Boards

SCP060

SCP060_P2bS_IceRink 950x2300.ai

1

29/01/2009

Paul Bardo

Paul Bardo

Finished size 950 x 2300mm

Art size 237.5 x 575mm (a/w @ 25%)

Other information/special instructions:Match colours to PMS430 (grey) and PMS369 (green)

Process BLACK

Process YELLOW

Process MAGENTA

Process CYAN

Spot 4

Spot 3

Spot 2

Spot 1

CUTTER

SCP060_P2bS_IceRink 950x2300 artPage 1 29/1/09 17:28:58

SLOUGH COMMUNITY LEISURE

The first 10 years…

A MESSAGE FROM THE MANAGING DIRECTOROver the last 10 years SCL has maintained a constant vision. We want to be:

‘The Best Provider of Affordable Leisure and Event Venues’

In 2010 I believe we have achieved this in the context of Slough and would argue strongly for this position in the Thames Valley. This aspiration has required a continual focus on enhancing the environment within our Centre’s, improving the quality of service for our customers and improving the skills of our people.

We have served over eight million customers since 2000 most of who either live or work in Slough. I believe this has not only created a stronger, fitter and healthier local community but has also helped provide a fun place to live.

I would like to thank all of those who have worked with us and for us in the last ten years for their support and efforts. I hope the story you find within these pages will remind all those who have a real stake in our business of the changes that have occurred in the last decade and also a flavour of the years to come.

Rob Whitehouse

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A SHORT HISTORy OF SLOUGH COMMUNITY LEISURE

2000SCL is founded to manage Montem and Langley Leisure Centres,The Ice Arena, Centre Pool and Slough Tennis Centre.

2001 We win the management contract to run Thames Valley Athletic Centre.

2002We open our first Synergy Gym at Montem replacing the Flexit Gym. The Options Card is introduced replacing the Slough Card .

2003We invested more at Montem with the creation of the ladies only pool environment, new Reception area and the Zone Café. The Centre Pool closes with activities transferring to Montem.

2004We double the size of the Synergy Gym at Langley. The Ice Arena seating and toilets are improved.

2005 We sign contracts to run The Centre Conference Venue & Herschel Sports.

2006We introduce a new computerised booking system, the Ice Arena refrigerationsystem is upgraded.

2007Montem Leisure Centre is improved again with a larger gym, ladies only and kid’s area, more fitness studios and a Spa.

2008 The Centre Conference Venue introduces a range of new services.

2009We set up a subsidiary company Absolutely Leisure to manage our new entertainment brand. Absolute Karting opens and Slough Ice Arena is rebranded to Absolute Ice. Our first standalone Synergy Gym is opened on Slough Trading Estate.

2010 Slough Tennis Centre closes as Absolute Ten Pin is given the go ahead.

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Customer visits have grown by 300,000 a year and the cost of our service to Slough residents has halved in these 10 years.

Let’s look at the social benefit we provide:

Free Swimming Since Montem and Langley Leisure Centre introduced the free swimming program in 2009 over 3,000 people a month use our pools for free. Over 60% of these are children under 17 years of age.

Berkshire Healthy HeartsThe Healthy Hearts program has been run in partnership with East Berkshire PCT for three years. They have assisted hundreds of people in the area to improve their lifestyles reducing the risk of heart disease.

Youth Engagement Social networking has been a great way to communicate with young people, through popular sites such as Facebook and Twitter. Absolute Ice has recently been offering sessions on a Saturday night run in conjunction with Slough Borough Council and Thames Valley Police.

Activities for Special PeopleSPICE (Special People on Ice) is a voluntary organisation who aims to teach young people who have a mixture of learning disabilities to skate. SPICE was formed in 2007, and currently has over 40 members, who weekly are taught to skate and play ice hockey.

Ladies and Men only SwimmingTo meet the needs of our local community thriving single sex swimming sessions run at Montem and Langley pools.

Fitness for Kids Since 2007 we have offered specific memberships for young people. We offer special fitness sessions, use of our Synergy Gym and also swimming.

SLOUGH COMMUNITY LEISURE IS A SOCIAL ENTERPRISE

Disability sessions also run at Montem Leisure Centre on Mondays, Fridays and Sundays and our adapted karts at Absolute Karting provide for a range of disabled people to go karting.

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Our commercial success has been based upon:

Synergy Health and FitnessOur four Synergy Gyms and the associated fitness classes, swimming pools and spa have been the backbone of the company’s financial success throughout the last ten years. Over 6,000 people commit themselves to regular payments to use our facilities and as a result we have been able to reinvest in improving our services.

Spirit VenuesOur Spirit Brand was launched in 2005 in order to promotethe events, meetings and conference facilities availableat The Centre and Thames Valley Athletics Centre. Withover 80 weddings each year, regular exhibitions andconferences coupled with small meetings, this is a vibrantand important part of our business.

Absolutely LeisureOur latest venture Absolutely Leisure promotes all our entertainment products. The Slough Ice Arena and our indoor karting centre will be joined in the autumn by Slough’s own 18 lane tenpin bowling facility. These centres are key to making Slough a fun place to live and work and help fund the social benefits our business delivers.

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GROUPGROUP GROUP

Managed on behalf of the Thames Valley Athletics Centre Managment Trust and it's partners

Best PracticeQuest is a quality assessment designed by Sport England for the management of leisure facilities. Quest defines industry standards and good practice and encourages our ongoing development and the delivery of a customer focused service. The average score for our Centres was 70% in 2003 we have developed our business to achieve 81% in 2009.

Skilled PeopleSlough Community Leisure has always been committed in the training and development of our people. In July 2009 we achieved the Investors in People award which not only rubber stamped our approach to people management but has also provided extra focus for our development of staff within our organisation.

Everyone’s SafetyOur approach to safety is measured independently every year using the Royal Society for the Prevention of Accidents auditing scheme. We have recognised that as a provider of leisure services we have a moral duty to look after the safety of our customers and our people. Since 2002 our safety score has risen from 56% to 81% in 2010 using the ROSPA scheme.

Good ValueTo prove we are providing good value to the local community we have been measured using Sport England’s National Benchmarking Scheme. When measured against similar facilities in similar communities we came out on top for providing value for money.

Providing a Quality Service

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Jen BlackburnThe most exciting part of the last 10 years is having control over our own destiny. We’ve grown from 5 to 9 sites, each day is different, colleagues and customers are great there’s always a new challenge.

Julie Watson10 years ago I was ‘Coaching Co-ordinator’ organising coaches teaching aerobics and swimming. Today I’m SCL’s Sales Centre Manager organising the selling of Karting, Gym Memberships and Birthday Parties. I have a great team; my role is challenging but fun.

Brian DoeI started with SCL as a lifeguard at Langley Leisure Centre. Over the last 10 years I’ve been on many internal and external training courses that are available to all staff. I’ve had many promotions and today I’m the Maintenance Manager solving problems and ensuring our customers get access to our facilities. I look forward to work in the mornings.

David BrindI also started work as a lifeguard and in the last 10 years have worked in many of ourCentre’s. It’s been an incredibly enjoyable place to work and the opportunities I’ve hadhave allowed me to shape a career in Slough. Today I’m the Group Manager for theAbsolute Brand. Here’s to the next 10 years.

Victoria MooreIn 2000 I was a lifeguard and swimming teacher. Today I run the swimming course programme for SCL and train and assess lifeguards. I’ve worked in great teams, with dedicated colleagues who are both fun and supportive.

Anil KumarAs a 16 year old I worked part time at the Ice Arena. Since then I’ve been a Team Leader and Duty Manager and now I’m the General Manager of the site. I’ve been given the opportunity to put my own ideas into practice and I’m proud of what’s been achieved.

Christine Strugnell During my time with SCL I have been given some fantastic opportunities to develop mycareer. My first role with SCL was as the Manager for Leisure Link. I moved into the newly formed Commercial Development team in 2004, I then managed TVAC for a short while before being promoted to the role of General Manager at The Centre in March 2006. In March 2009 I became Group Manager for the Spirit Group.

OTHER STAFF CELEBRATING 10 YEARS WITH SCL

Shirley Paszkowski, Peter Tyler, Austin Crabbe, John Doogan, Reynold John, Lesley Lewis,

Kay Milne, Paula Wood, Rebecca Bevan, Olivia Collingwood, Lorna Efde, Kerrie Johnson,

Nasim Khan, Denise Kidd, Shirley Maris, Julia May, Amita Mohan, Charmaine Pinnock,

Sukhbir Sangha, Ingrid Stewart, Carole Stoneman, Ricki White, Hilary Collingwood

THEy’VE SEEN THE WHOLE 10 yEARS

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WHAT OUR CUSTOMERS SAy…

“Have to say that

I am really impressed by the

way you guys manage your business.

From the Engineers, to Receptionists,

Duty Managers and Centre Managers,

all we ever get is help, assistance and

smiles. Your customer service is some

of the best I have come across and I’m

sure that staff in other organisations

could learn a few things from your

style. So, thank you all.”

“Fantastic and very

supportive”

“We had a really successful day on

Saturday - so thank you for all your help. The children enjoyed the

activities, so many thanks to everyone involved”

“Thank you for your help on Friday the young

people really enjoyed it. I’m sure we will be bringing them back

some day soon”

“Once again a big thanks for your team.

They were a great help for me. With your support I am sure I’ll

achieve my goals”

THE FUTURE

THE BIG PICTURE…

COMBAT

Later this year the Absolute Group will be opening two new exciting leisure venues. Absolute Ten Pin will be an 18 lane state of the art facility designed for family entertainment. Absolute Combat will be an addition to our Karting venue and will provide two very different experiences under one roof.

• Introduce on-line booking for our main products

• Increase recycling of waste by 20%

• Achieve an investment fund of £203,000

• Undertake a best value review with Slough Borough Council for 2011- 14

• To attract over 950,000 visits to our facilities

• Successfully launch a tenpin bowling facility

Achieve a Quest score of 84%

Increase visitor numbers by 5% up to 540,000

Maintain free swimming for under 17’s and over 60’s

Replace sports hall and pool lights with low energy bulbs

GROUP

Achieve a Quest score of 81%

Provide 40 hours of use per month to charitable or community groups each month

Purchase a new ice resurfacing machine

Re-launch all catering and bar service products

GROUP

Upgrade fitness facility at TVAC with a refurbished gym and therapy rooms

Redecorate The Centre’s public areas

Promote The Centre and Herschel Sports as event venues for 2011

Promote a successful summer soccer tournament at Herschel Sports

GROUP

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Imagine a place that brightens everyone’s day and

invests in your health & wellbeing.

Where involvement is fun and focuses mind, body & spirit.

A place where business can be mixed with pleasure.

One that develops sporting talent and Olympic potential.

If you like the idea that the money you spend improves our

community by investing in its future, then SMILE!

Aspiring to be ‘the best provider of affordable leisure and event venues’

IN OUR BUSINESS WE STRIVE TO:Promote Health Develop Sporting Talent Encourage Events & Celebrations Have Fun

To find out more about our leisure and event venues and key partners visit www.sloughleisure.co.uk

Photography supplied by The Perfect Picture Company