1. SIX SIGMA Ryan Porter Florida State College at Jacksonville ISM 3013 6/28/2013

2. WHAT IS SIX SIGMA? A Metric A Methodology A Management System 3. SIX SIGMA CONTINUED Founded by Motorola Three Sigma variation Traced back to Carl Gauss 4. SIX SIGMA CONTINUED Increase in measuring defects Motorola saved over 16 billion Encouraged other companies to adapt 5. METRIC Scale Defects Manufacturing to business 6. METHODOLOGY Customer requirements Aligning business process to achieve requirements 7. METHODOLOGY CONT. Analysis of data to minimize variations Driving sustainable improvement to business process 8. DMAIC MODEL Define opportunity Measure performance Analyze opportunity Improve performance Control performance 9. MANAGEMENT SYSTEM 10. MANAGEMENT CONT. Align business strategy Mobilize teams to attack projects Accelerate business results Govern efforts for sustained improvements 11. CERTIFICATION LEVELS Yellow belt Green belt Black Belt Master Black Belt 12. YELLOW BELT The most basic Cant work on Black belt projects Incorporates strong understanding of Six Sigma 13. GREEN BELT Worker Bees Do majority of testing Lead small projects 14. BLACK BELT In charge of projects Work full time Expected to save $100,000 15. BLACK BELT CONT. Coach lower levels Advise managers Keep company on track 16. MASTER BLACK BELT Highest belt achievement Not in every company Full time all the time 17. MASTER BLACK BELT CONTINUED Ensure continuity Keeps training up to date Execute practices after project completion 18. LEAN SIX SIGMA Goes hand in hand Lean manufacturing principles 19. HOW TO USE SIX SIGMA When problem solving fails Problems are common or poorly defined Unknown problems and situations Tough situations 20. HEALTH CARE AND SIX SIGMA Patient Satisfaction Cost recovery Reduced service length 21. HEALTH CARE CONT. Increase patient safety Advanced technology Market growth 22. HEALTH CARE CONT. Resource utilization Length of stay Recognize failing departments 23. SIX SIGMA IN GOVERNMENT Eliminate wasteful spending Discover under utilized departments Budget balancing 24. COMMON USES OF SIX SIGMA To improve print quality Television production Cell phone production 25. USES CONT. Ford automobiles 3M Agilent Technologies 26. REFERENCES http://www.motorolasolutions.com/web/Business/_Moto_Universit y/_Documents/_Static_Files/What_is_SixSigma.pdf http://www.sixsigmaonline.org/index.html http://www.goleansixsigma.com/lean-six-sigma-success-stories- in-the-biotechnology-industry/ http://www.usanfranonline.com/six-sigma-helps-drive-ford-motor- companys-supply-chain-management/