ShoreTel Overview

© 2009 ShoreTel, Inc. All rights reserved worldwide.

ShoreTel Overview

•Confidential Information – For Sales Briefings Only

Communications Made Easy.

2 © 2009 ShoreTel, Inc. All rights reserved worldwide.

ShoreTel Overview

ShoreTel’s Pure IP Unified Communications solutions transform business processes with performance, reliability and value.

Founded Superior technology based on a design from a “clean sheet of paper” in 1996

Headquarters Sunnyvale, California (with offices in UK, Germany, Spain, Australia, Singapore and Hong Kong)

Customers 9,600+

Distribution Sold through resellers and distributors worldwide

Ownership Public, listed on NASDAQ (“SHOR”)No debt, positive cash flow


• Unmatched reliability and scalability• Switch-based platform with distributed software architecture

• Easiest-to-use – ranked #1 by users of Pure IP Unified Communications systems• Simplified management• Low total cost of ownership• World-class customer satisfaction

The ShoreTel Advantage

MostSatisfied

5th Year In A Row!2nd Year In A Row!

3rd Year In A Row!


Device IndependenceTransparent Presence

Multimedia andSmart Media Options

Communications EnabledBusiness Processes

Focus on Pure IP Unified Communications (UC)

Combination of rich communications media and presence with your business information and processes – on any device, anywhere.


ShoreTel 7Group PickupEscalationWG OverflowWeb ReportingNew Switches

ContactCenterSupports More Agents, Improved Workflow, Better Support for Abandoned Calls

History of Continuous Innovation

IP 8000

ShoreTel 1144 UsersDistributed PBXDesktop ApplicationsWeb Management

ShoreTel 5.110,000 UsersIP Phone FailoverPSTN Failover6-Way ConferenceCall RecordingSMDI PBX

560/530/210

ShoreTel 1.1Operator

ShoreTel 1.2Workgroup RoutingCDR

ShoreTel 21,000 UsersUnified MsgMulti-SiteSNMP

ShoreTel 4.2Distributed TMSNetwork PRIAccount Codes

ShoreTel 4.1IP PhonesAMIS

100

ShoreTel 35,000 UsersPersonal Call MgrPresenceDistributed VMWorkgroup QueueIntl Dial Plan

ContactCenterRouting,IVR, ACD, CTI, E-mail / Web, Real-time rpt,Custom rpt

ShoreTel 4.3Multiple LineIntercomSoftPhoneFindMeWeb ClientMultiplicity, Monitor, Barge Terminal Services

ShoreTel 5.2LanguagesHunt GroupsWhisper PageGroup PageSMDI VM

ShoreTel 6Office AnywhereSIPEncryptionOn Net DialingPrgm Buttons

110

ShoreTel 6.1Bridge Call AppCentrex Flash

212k

230

560g

1998 1999 2000 20022001 20042003 20062005 2007

115

265

IP 565

ShoreTel 7.5Increased CapacityImproved UsabilityExtending Productivity

IP 565gBB 24

ShoreTel 8.1Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity

ShoreTel 8Improved Interfaces, Video, Additional SIP Device Support

IP 230g

2008 2009

ShoreTel 9Enhanced Personalized Communications

ShoreTel 9N+1 Spare Switch Option


More Than 9,600+ CustomersAcross All Industries


Customer Satisfaction Survey ResultsQ1 CY05~Q2 CY09

83.3886.52 87.42 87.63

91.06 92.17 91.14 91.18 90.0392.66 92.47 92.10 93.00

90.30

94.4091.40

93.01

0

5

10

15

20

25

30

35

40

45

50

55

60

65

70

75

80

85

90

95

Baseline Q305 Q405 Q106 Q206 Q306 Q406 Q107 Q207 Q307 Q407 Q108 Q208 Q308 Q408 Q109 Q209

Ran

kin

g

World ClassVery Good – Excellent


Lowest Total Cost of Ownership (TCO)

Source: Nemertes Research 20071. Average of per users capital costs and per user operational costs for Avaya ($524, $542), Cisco ($774, $662) and Nortel ($636, $415), respectively2. Average of per user capital costs and per user operational costs for Avaya ($310, $37), Cisco ($602, $327) and Nortel ($1,305, $201), respectively3. Average of ongoing per user operational costs for Avaya ($459), Cisco ($1,460) and Nortel ($332)4. Average of ongoing per user operational costs for Avaya ($14), Cisco ($87) and Nortel ($324)

$645

$354

$540

$188

$646

$927

$739

$532

$542

$114

$1,185

$896

Competitors Competitors

Capital Costs

Start-Up Costs Ongoing Annual Operating Costs

Less than 1,000 Lines More than 1,000 Lines

Operational Costs

(1) (2)

$750

$142

$11

$386

Competitors Competitors

Ongoing Operational Costs

Less than 1,000 Lines More than 1,000 Lines

(3) (4)


Proven Leader: Synergy Research Ranks ShoreTel #1Unified Communications Desktop Applications

2008 SMB Market Global Share

(Synergy defines SMB as systems that ship with <150 lines)


ShoreTel’s Unified Communications SolutionsA single goal: customer satisfaction


ShoreWare®

Applications

ShoreTel Products

ShorePhoneTM

IP TelephonesShoreGear®

Voice Switches

Fully Featured Pure IP Unified Communications System



Fully Featured Pure IP Unified Communications System

ShoreTel Solutions and Services

ShoreTelGlobal Services

ShoreTel®

SolutionsShoreTel Integrations &

Professional Services



Minimizing Server Use

Headquarters Regional Office

Server Centric Alternative

9 5

Total Servers: 14

Call Processing

E911

Paging

Voicemail

Desktop Call Handling

Operator Client

Integrated System Mgmt

Total Servers

Headquarters Regional Office

1 1

Total Servers: 2

Switch-based


Hardware Switch-based X Server-based (disk drives)

Software Distributed X Centralized

Applications

Management Single Web interface X Disparate systems

End-user Functionality Seamless and consistent across locations X Inconsistent features

across locations

Redundancy N+1 X 2N, duplicate systems

Scalability Modular X Forklift upgrades

Server Dependency Low X High

Ease-of-Use Simple X Unintuitive and complex

Total Cost of Ownership Low X High

ShoreTel’s Winning SolutionCompetitors Call Management


Most Phone Systems Create Customer Pain•Independent telephone systems•Limited feature transparency between systems•Fixed capacities•Costly to maintain and manage

__________Note: VM = Voicemail.

WAN

PSTN

PBX

VM

PSTN

PBX

VM

PBX

VM

PSTN


Contact Center(CC & ECC)

Converged Conferencing

AnalogPhone

ShoreGear 220T1ShoreGear 90ShoreGear 50

ShoreWare Director

ShoreTel’s Unique Distributed Architecture

ShoreWareCall Manager

ShoreWareCall Manager

Applications• Voicemail• Auto Attendant• System Administration• Contact Center (WG)

Applications• Voicemail• Auto

Attendant

ShoreGear 90BRiShoreGear 220E1

PSTN

Third PartyPBX

PSTN

Third PartyVoicemail

Third Party Phones

ShoreGear T1kVPN Concentrator

PSTN

AnalogPhone

ShoreWareMobile CallManager

Options:• Office Anywhere• SoftPhone

PSTN

ShorePhone• ShoreTel VPN Phone

ShorePhone

ShorePhone

IP WAN

Contact Center(CC & ECC)


ShoreTel’s Unique Distributed Architecture • Unmatched reliability

• Switch-based• Not server dependent• N+1 redundancy• Sites operate independently if network fails

• Scalability• From ten to tens-of-thousands of users

• Low TCO• Feature consistency across locations• User interface that sets the standard for

ease-of-use• Single-image system for management ease


ShoreGear® Voice Switches

Enabling business-critical Unified Communications

with high performance and high reliability


ShoreGear Voice Switch FamilyShoreGear 30 ShoreGear 50

ShoreGear 30BRI

*Availability varies based on geography. Please contact your local ShoreTel Representative for availability information.

ShoreGear 90

ShoreGear 90BRI

ShoreGear 220T1A

ShoreGear 24A

ShoreGear 90BRIV*

ShoreGear E1kShoreGear T1k

ShoreGear 120ShoreGear 50V ShoreGear 90V

ShoreGear 220E1ShoreGear 220T1


ShoreGear Voice Switches•ShoreGear family of high performance, high reliability voice switches • A wide range of voice switches to meet the needs of small, medium

and large enterprises• Switches optimized for supporting a varying mix of IP telephones,

analog phones, analog trunks, and digital trunks• International models support BRI and E1 interfaces

•Voice quality: delivers high quality Pure IP Unified Communications • Supports dynamic echo cancellation, dynamic jitter buffering,

lost packet handling

• Awarded top marks for toll-quality voice


ShoreGear Voice Switches•Voice Features:Supports a very wide range of industry-standard voice features •Cost/TCO: Lower total cost of ownership•Power: Designed for excellent power efficiency – one of the lowest power consumption per user in the industry, beating Cisco by up to almost 50 percent in tests by The Tolly Group.


ShoreGear Voice Switches: Scalability•Cost-effective for 10 users, yet seamlessly scalable to tens of thousands of users• Unifies communications across multiple locations with one system

•Exceptional ease-of-installation, and centralized system management• Add new ports/users by connecting new switches

•Right sized for modular growth • Stackable, space-efficient designs• Lets you pay as you grow


ShoreGear Voice Switches: Reliability•Highly reliable switch solutions • “Five nines”, or 99.999 percent system availability exceeds stringent

enterprise standards• Distributed architecture assures mission-critical high availability• N+1 redundancy is easily achieved with a single additional switch• Flash memory eliminates single most common failure point

(mechanical disk drives)• Power fail transfer helps keep system up in the event of an outage


ShorePhone® IP Telephones

Unifying the flow of information across your business


ShorePhone IP Telephones•ShoreTel offers a wide range of IP telephones to provide the right solutions for each application

• Designed for executives, executive assistants, operators, ACD agents or supervisors, or general office users

• Gives end-users the features and quality they demand•ShorePhone IP telephones are pre-configured to match the ShoreTel UC system, which helps eliminate configuration issues during installation


ShorePhone IP Telephones

IP 115 Lobby

IP 212 k Key Systems

IP 230 / IP 230g* w/BB24 Operators / Assistants

IP 265 Professional

IP 560 / IP 560g*Executive/Assistant

IP 8000Conference

Rooms * Gigabit desktop support

IP 565g* Color Bluetooth®


The Benefits of ShorePhone IP Telephones•Key component of the Unified Communications platform • Designed to enhance productivity by enabling effortless communication • Pre-configured to be added instantly to the network• ShoreTel VPN phone solution available with select models offers secure

VPN connectivity to corporate networks for remote and home office locations•Outstanding Audio Clarity • Acoustic professionals have engineered IP 565g, IP 560g, IP 560, IP 230, IP 230g

and IP 212k to deliver a rich sound and generous volume • High-fidelity speakerphones deliver audio with astonishing clarity• All ShorePhone IP Telephones offer wideband audio, which delivers seven

octaves of audio range—more than double that of traditional phones•Ergonomically Designed for Beauty and Function• New color screens on select models intuitively convey pertinent information • Handset is contoured and weighted for optimum comfort


Color Display – Improved Usability•Accents alerts/notifications • Missed calls, voicemail indicators

•Emphasizes elements in a long list to expedite navigation• Directory navigation

•Adds aesthetically pleasing details to icons•Embedded switch for PC connectivity


ShoreWare® Call Manager

Enables integration of communications platform with business processes


ShoreWare Call Manager Application Suite

•ShoreWare Personal Call Manager •ShoreWare Professional Call Manager •ShoreWare Operator Call Manager •ShoreWare Mobile Call Manager

•Empower your users to communicate regardless of your device (PC or mobile)• Video, voice (wired or wireless) or IM• Streamlining business communications • Improving communications accuracy• Enhancing overall end-user productivity


ShoreWare Call Manager Interface• Integrated client user interface

• Main display for calling features• Tabs for messages and history

• Simplified access to features• Easy-to-use, easy-to-find features

• Quick and easy dialing• Exchange and phone directory• Just in time telephony presence

• Easily integrated with Microsoft Outlook®

• Manage messages, voicemail and contacts directly from Outlook

• Manage call routing based on calendar


ShoreWare Personal Call ManagerRich Unified Communications

•Unified Messaging• Visual call control, directory

access, call logs and information

• Integrate voice messages in e-mail and visually manage messages

•Rich Mobility Suite• Office Anywhere assignments• Find Me• Range of call handling options


ShoreWare Professional Call Manager•Multimedia, Presence, and Media• Unified Communications suite

• Combine voice, video, IM and management features to maximize productivity, reduce travel costs

• Voice communications• Call management, integrated SoftPhone

• Video communications• First to comply with enhanced H.264 SVC

compression standard• Up to 1024 x 768 resolution

• Instant messaging and presence• Worry-free, secure IM infrastructure• Point-to-point and multi-point IM• Presence change alert• Presence privacy management

• Personalized Call Routing• Filter calls based on who is calling and your availability• Send them to voicemail, specific ringtones,

Auto Find Me, specific numbers, or Announced Find Me


ShoreWare Operator Call Manager•A flexible tool for managing enterprise Unified Communications• Advanced call management features

• Customizable interface lets users arrange the view based on their work style

• One single interface reduces training efforts

• Virtual operator capabilities reduce staffing requirements

• Detailed information enables users to deliver a higher level of service

• Virtual operator functionality frees up your workforce

• Office Anywhere feature lets users work competently from home

Streamlining customer interactions through

high-quality call handling


ShoreWare Mobile Call Manager•Extends many of the ShoreWare Call Manager productivity tools and ShoreTel’s system reliability to the mobile phone • Make and take calls at your desk using the ShoreTel IP PBX and corporate

directory• One number access

• Customers call users by their corporate extension and not their private mobile number• Users Caller ID reflects their corporate extension and not their private mobile number

•No charges for incoming GSM calls•See a list of your voicemail messages and listen to the most important ones first•Change Office Anywhere or call handling mode on-the-fly•Supports:• Any carrier providing data network access• Multiple languages• Selected Blackberry, Motorola, Nokia, and Windows Mobile devices


ShoreWare Mobile Call ManagerSimple Access to Information and Settings

Easily change settings:• Select how calls are routed for each

call handling mode• Assign any phone as your extension• Choose favorite Mobile Call Manager landing page • Optimize data download speeds

• Active display of voicemail and call history summary and current Office Anywhere mode

• Quickly access corporate directory, voicemails, and call history

• Active display of current call handling mode


ShoreWare Director

ShoreWare Director is a browser-based network management tool that provides a single management interface for all voice applications across all locations

Providing a single point of management for your enterprise phone system


ShoreWare Director•Unifies all systems and tasks into a single interface•Reduces complexity – and cost of ownership •Allows fast, flexible deployment and scalability•Enables easy proactive maintenance•Manages your toll and WAN usage


ShoreWare System Monitor

•Allows performance issues to be proactively addressed before they impact users•Analyzes all network links in real-time and historically, locating bottlenecks•Automatically provides alerts and daily performance reports•Provides easy access from anywhere via Web browser, personal digital device or cell phone•Buy what you need, when you need it

Ensuring consistent Unified Communications quality

through IP infrastructure monitoring

ShoreWare System Monitor continuously monitors all links, applications and services in your ShoreTel Unified Communications system


ShoreWare System Monitor–Ensuring Voice Quality with Network Monitoring

ShoreWare System Monitor provides:•Visibility into the entire network• Complete picture of network performance

•Continuous monitoring • Networks are dynamic and require

continuous monitoring•Diagnostics •Alerts on issues and change in conditions


ShoreWare DirectorShoreWare System Monitor provides:•Single management interface

• Browser access from anywhere• One interface for all sites• Monitors and reports the status of the

switches, phones, and servers in real time• Moves, adds and changes are trivial

•Easy installation• Bring up new sites in hours• Integrated software distribution

•Reduced training requirements• Well-designed products require little

training

Reduced operational expenses


ShoreWare Contact Center Solutions

Maximizing customer satisfaction in the virtual call center


Complete Contact Center PortfolioCall Center

Role

TechnologyBasic Emerging Advanced Leading EdgeTactical

Necessary

Valued Asset

Service Differentiator

Enterprise-wide Strategic Value

Workgroups

Contact Center

Enterprise Contact Center

CIMCustomer InteractionManagement System


ShoreWare Contact Center Solutions• Workgroups

• Practical solution for small, informal Automatic Call Distributor (ACD) groups• Easy-to-use desktop tools, queue and agent monitoring and reporting

• Contact Center • Medium-sized inbound contact centers

• Inbound routing rules• Sophisticated real-time and historical reporting• Scheduled callback and abandoned callback• Wallboard support

• Enterprise Contact Center• Advanced multimedia contact centers (e-mail and Web contacts)

• Universal queuing and enterprise resource matching• Advanced call routing• Outbound calling options

• Syntellect Customer Interaction Management System• Advanced contact centers

• Multi-site distributed• Advanced services• Refined business analytics


Workgroups Provide Quick, Simple Solutions• Informal contact center

• Voice call routing• Uniform services• Reporting and supervisor capabilities

• Key product features• Managed via ShoreWare Director• Longest wait routing• Announcements• Basic reports• Desktop queue monitor• Agent monitor• Basic overflow and interflow• Instant messaging and video between agents

and supervisors• 128-bit media encryption (agent-customer)• Workgroup Real Time Monitor (optional

package)


Contact Center

•Workgroups plus…• Advanced reporting• Real-time management• Group list routing• Flexible overflow and interflow• Agent board, wallboard support• Routing by area codes• Graphical call flow builder• Scheduled / abandoned callbacks• Collect and display customer information• Redundancy (Hot Standby Server)• Screen Pops through ActiveX, DDE

• Formal small contact center• Primary role: Enhance customer experience• Voice call routing, predictable traffic• Formal management


Enterprise Contact Center

• Contact Center plus…• Advanced routing – skills, priority, shifts,

calendar, service levels• Multimedia contacts (e-mail, chat)• Advanced IVR scripting and self service• CRM Integration• Predictive interflow, multi-level

overflows• Progressive campaigns• Web callbacks

• Formal mid-sized contact center• Multimedia routing• Specialized services• Inbound / outbound


Syntellect–Customer Interaction Management

•Enterprise Contact Center plus…• Unified multi-channel interactions• Distributed and scalable• Complete, searchable customer interaction

history (Cradle to Grave)• Speech-enabled self-service• Call recording and monitoring options• Integration with QM and WFM• Survey manager• Call Recorder• Support Center

• Advanced Contact Centers• Multi-site distributed• Advanced services• Sophisticated business analytics


ShoreTel Converged ConferencingEnhancing communications with

multimedia collaboration


ShoreTel Converged Conferencing– Enhance Communications with Multimedia Collaboration•ShoreGear Conference Bridge•ShoreWare Conference Console•ShoreWare Conference Director


ShoreTel Converged Conferencing•ShoreTel’s Converged Conferencing delivers all the collaboration tools you need• In-house collaboration solution • Enterprise-class reliability• Built on an embedded, Linux-based appliance• Redundant disk drives• Easy-to-use interface in audio conferencing, desktop / application sharing,

instant messaging, virtual meeting rooms, on-line presentations, multimedia recording together in one solution

• Real-time communications – both internal and external •The Converged Conferencing Web-based management and report interface makes the system simple and easy to administer


ShoreTel Integrations and Professional Services


ShoreTel Integrations and Professional Services– Beyond the PBX •Application development and integration delivers on the promise of Unified Communications•ShoreTel is shaping its offerings to meet a growing demand for UC solutions that streamline business processes•Integrated solutions embed ShoreTel functions within popular business applications •Specialized horizontal and vertical applications are key to differentiating the ShoreTel offerings•Partnered solutions expand opportunities for 3rd parties and open new markets for ShoreTel•ShoreTel’s open architecture empowers customers to choose their own unique paths

55 © 2009 ShoreTel, Inc. All rights reserved worldwide.CONFIDENTIAL © 2008 ShoreTel, Inc. All rights reserved.

ShoreTel Integrations and Professional Services– Delivering On the Promise of Unified Communications•Custom development services

• Software solutions to help enterprises meet unique business requirements

• Tailor ShoreTel to fit business processes•Packaged solutions portfolio

• ShoreTel applications and integrations leverage customer investments

•ShoreTel developer network• Empower partners and customers to create

ShoreTel-based solutions•SIP and the Technology Partner Program

• Partnered solutions opening new business channels


ShoreTel Integrations and Professional Services– ShoreTel Integrated Applications

Expand ShoreTel’s reach and value to customers through rapid deployment of integrated, business critical

software applications

Encourageand support third party developers

Packagepopular applications

and make them available through

partners for sale to customers

Providecustom application

development services sold through

ShoreTel partners


ShoreTel Integrations and Professional Services– Professional Services Integrated Applications •ShoreTel Salesforce.com™ Call Center Adapter•ShoreTel Microsoft Dynamics CRM Integration•ShoreTel NetSuite® CRM Integration•ShoreTel RightNow Integration•ShoreTel Equitrak and Copitrak Cost Recovery Integration•Emergency Notification Application•ShoreTel Web Dialer•ShoreTel Workgroup Exceptional Call Reports

™™


ShoreTel Integrations and Professional Services– Applications to Enhance Communication

• ShoreWare Emergency Notification • Receives alerts when an emergency call is

detected on the ShoreTel Unified Communications system

• Sends notification calls to designated clients• Sends audible desktop screen pop to clients• Pinpoints the emergency location• Includes a text messaging feature

• ShoreWare Web Dialer• Click-to-dial Web-based phone numbers

• Automatically highlights numbers in orange

• Increases accuracy• Saves time• Works on any HTML-based document


ShoreTel Integrations and Professional Services– Professional Services•Custom projects of increasing scope and impact• Custom IVR development services• ShoreTel RightNow CRM Integration• ShoreTel Symitar Integration (credit unions)• Distributed paging solution including audio

and text paging• Caller ID-based router

•Developer network expansion• Introduced new telephone API SDK • Over 100 company members


Strategic Alliances•Unified Communications Vendors

• Microsoft: Native SIP integration for Exchange 2007 and OCS 2007; Certified Telephony Partner

• IBM: Sametime, Notes / Domino integration; Co-marketing to Lotus and ShoreTel channel and customer base

•Network Hardware Vendors• Enterasys: Global Alliance Partner

(channel development, lead generation, co-marketing including installed base marketing)

• ProCurve, Foundry and Juniper: Technology Partners


Technology Partner Program•ShoreTel’s Technology Partner Program (TPP) • Eco-system of technology partners providing

complementary products that extend the ShoreTel Unified Communications solutions capabilities

• Technical certification and co-marketing programs

• 36 Certified TPP members• Eco-system made up of network infrastructure,

applications, SIP Trunking and management solutions


Strategic Alliances•Fixed-Mobile Convergence Vendors• DiVitas: Technology partners for seamless dual-mode solutions • Bandspeed, Extricom, Ruckus and Trapeze: Technology Partners

•ITSPs• TPP – SIP Trunk Certification: AT&T, Global Crossing, GammaTel,

Bandwidth.com, Broadvox, BandTel • 15+ ITSPs in TPP pipeline (incl. Telepacific, Cebeyond,

Voxitas Phonenext, PaeTec, Airespring, Excel)


Microsoft Unified Communications Integration Multi-layer Approach•Remote Call Control (CSTA-based )• ShoreWare CSTA server available• Allow Microsoft Communicator to control a desktop phone• Display telephony presence

•VoIP (SIP-based)• Exchange 2007:

• Available today via gateway• Allow Exchange 2007 as voicemail server

• OCS:• Solution with gateway available today• Enable MOC calls to PSTN and ShorePhone IP telephone

• OCS as Call Manager IM EngineSIPCSTAT38App. Protocols

OCS

Active Directory

Exchange

I-PBX


Remote Call Control with IBM Sametime •Leverage open technology now available with ShoreWare CSTA server

• Identical product as for OCS• Require three plug-ins for IBM

Sametime

•End-user benefits and features• Click to call within Sametime• ShoreWare Personal Call Manager Lite

• Control your ShoreTel telephone from within Sametime

• Telephony presence• Enrich basic presence with on/off

phone information

65 © 2009 ShoreTel, Inc. All rights reserved worldwide.65

ShoreTel WorldwideNorth AmericaNorth America EMEAEMEA APACAPAC

CALACALA

• Distributed single-image architecture• User-centric language localization• Local trunking support• Key International Technology Partners


Global Unified Communications•Single image global system• Easy deployment • Full-featured transparency• Seamless least-cost routing

•Country Support • Language follows the user, not the device • Localized ShoreWare Call Manager,

prompts, telephone UI•Language Support • 11 Languages in ShoreTel 7.5; • 18 Languages in ShoreTel 8.1

•International Expansion• 12 Countries for ShoreTel 6.1;• 20 Countries for ShoreTel 7.5

• Expands to 26 when complete• 34 Countries in ShoreTel 8.1 plan

Countries SupportedAustraliaAustria BelgiumCanadaFrance

GermanyHong Kong

IrelandLuxemburg

MexicoNetherlandsNew Zealand

PortugalSingapore

SpainSweden

SwitzerlandUAEUK

USA


ShoreTel Global ServicesShoreCare replaces industry legacy model with Web-based installation and training


ShoreTel Global Services Mission

Provide world class support services that delight and provide significant competitive differentiation by extending the passionate pursuit of customer satisfaction throughout the ShoreTel experience


Global Services Offerings •Implementation services• Network assessment service• Installation service• Project management• Global reach

•Professional services• Package applications• Custom developments• Developer network

•Educational services• Blended learning approach• Partner and end-user training• LMS

•Support • Enterprise or partner service options• Web, phone and e-mail access• 7x24 Coverage• Measure and enhance end-user

experience•Client services• Support renewals• License compliance• Lifecycle management


ShoreTel Financial Services – FlexGuard™

•Financing made easy•Incorporates the best aspects of renting and leasing•Enables you to benefit from the best technology to meet new or changed business needs•Protects your investment in your Unified Communications solution

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Thank YouCommunications Made Easy.World Headquarters:960 Stewart Drive Sunnyvale, CA 94085 USA

+1 (800) 425-9385 Toll Free+1 (408) 331-3300 Tel+1 (408) 331-3333 Fax

EMEA:+1 800 408 33133 Freephone+44 (1628) 826300 Tel

Asia Pacific:+61 (0)2 9959 8000 Tel

www.shoretel.com

ShoreTel Overview

Documents

Transcript of ShoreTel Overview