ShoreTel 12.3 GA Software Release Notice 17.63.9603 · ShoreTel 11/11.1/11.2 all GA builds ShoreTel...

800-1927-01

ShoreTel 12.3 GA Version 17.64.1600.0

Software Release Notice (Build Notes) Overview Release 17.64.1600.0 is a GA build of ShoreTel 12.3. Very Important Upgrade Tips:

1. Roll backs may fail and the ShoreTel configuration database will become corrupt. It is highly recommended to backup and copy your Shoreline Data folder prior to attempting to upgrade. It is also recommended to backup your Call Detail Records (CDR) database as well. This is separate from the ShoreTel configuration database.

2. A Disk Reclaim Tool has been added to ST12.1 and greater. During ShoreTel system operation, the ShoreWare configuration database on the headquarters server and on the distributed voice server(s) can increase in size, causing a backup to take longer than normal or the upgrade process to fail. To control the size of your ShoreWare configuration database and reduce the time required to back up or upgrade your ShoreTel system, you can reclaim disk space from your headquarters server and your distributed voice server(s) by running the Disk Reclaim Tool. The Disk Reclaim Tool is packaged with the software and sites upgrading maybe presented a new message during the upgrade to run the Disk Reclaim Tool. Please run this utility when prompted and follow the documentation included with the Tool. Additional details are also included in the Release Notes.

3. At the very beginning of the ST12.3 upgrade an error message could be displayed if

invalid characters are detected in the user names. Supported characters are, “ a-z A-Z 0-9 . - _ “. Please allow enough time in your maintenance window to make these changes to the user names. This check for invalid characters is before the upgrade starts and it is necessary to reboot in order to correct any unsupported user names. A log file containing the usernames with the invalid characters will be referenced in the error message.

4. Please note the installer upgrade will take more time than expected from previous releases due to a backup of the configuration database as part of the installation process. It is still recommended to make a backup of your system prior to upgrading should the process fail and force a rollback situation.

5. With ST12.3 build 17.60.9208.0 and higher there is a new version of uboot which improves robustness and includes recommended fixes. The new version of Boot ROM (uboot) has changed to 1.1.3.27 for both ½ width and V switches. V switches will download and install the new uboot automatically during the upgrade whereas the ½ width switches require a manual update. Please refer to the Planning and Installation Guide for detailed instructions for manually upgrading the uboot. Abbreviated instructions for those familiar with the procedure are as follows:

a. Telnet or SSH to the half-width switch (non V-switch). b. Go to Shell by typing “gotoshell”. c. Enter the command uboot_update on the CLI. Do not turn off the unit until the

operation is complete. d. Exit the shell by typing “exit”. e. Select option “4” from the STCLI to reboot the switch. f. Verify uboot version in Quick Look under the Voice Switch Maintenance page.

800-1927-01

Upgrades

The following direct server and client (ShoreTel Communicator) upgrade paths are supported for this release:

ShoreTel 10/10.1/10.2 all CR/GA builds ShoreTel 12.3

ShoreTel 11/11.1/11.2 all GA builds ShoreTel 12.3

ShoreTel 12/12.1/12.2 all CR/GA builds ShoreTel 12.3

Direct ShoreTel 12.3 upgrades from versions prior to those listed above are not supported. Prior versions must first upgrade to a supported direct upgrade path.

Client V-1 (ShoreTel Communicator for Windows)

ShoreTel Communicator clients on ShoreTel 11.1, 11.2, 12, 12.1, and 12.2 are supported with a ShoreTel 12.3 server except as noted in the Important Considerations below. If you use the V-1 client feature new communicator features, that are made available in the versions greater than the client version being used, may not be available for your end-users.

Important Considerations: Outlook Integration - If an outlook version support is dropped in version 12.3 servers, then version 11.x clients are not supported. ShoreTel Communicator: Server Side Call History: Prior to ST 12 the call history was stored on the client computer. With ST 12 the call history is now stored on the Server and as a result none of the previous call history will transfer to the server history database after the upgrade. Further details are in the ST 12 Release Notes. Platform support - If a particular platform support for client is dropped in version 12.3 Release then 11.x clients is not supported. Contact Center – 11.x features will work for Contact Center clients as long as they do not upgrade the Contact Center software. Video -The Video session between clients running version 11.x/12 and 12.3 is not supported IM - May cause a problem if the IM Server configuration is changed or modified. To utilize all the client features, please upgrade all ShoreTel clients to the same release (i.e. ShoreTel 12.3).

Upgrade Instructions ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories contained in the Shoreline Data directory and MySQL database prior to performing the upgrade.

1. Download the ShoreTel Software to a location that can be accessed from the

Headquarters and Distributed Voicemail Servers (DVS). Extract software from zip file (if zipped).

2. Make a back-up of your existing database before upgrading your system. 3. Upgrade the Headquarters server first. 4. Run the setup.exe program to extract and launch the program. Answer the questions

in the dialog boxes presented as appropriate for your site. 5. Reboot the server when prompted. 6. Upgrade any DVSs by using the Remote Server Software and running setup.exe 7. Answer the questions in the dialog boxes presented as appropriate for your site. 8. Reboot the server when prompted. 9. Logon to Director and upgrade the ShoreGear switches by restarting them. They will

automatically upgrade. Please be aware the V-switches may take up to 45 minutes to upgrade and regain connectivity.

800-1927-01

10. As switches regain connectivity, restart ALL the IP Phones being managed by each switch. The phones will automatically upgrade their firmware. Please note that all IP Phones must be upgraded to obtain the new firmware.

11. ShoreTel Communicator client upgrade is required unless supporting the V-1 feature where the client upgrade is recommended.

**Note** Users running Windows XP Pro will require local administrator privileges to perform the upgrade. Backup / Rollback procedure if upgrading from ST10.x and higher Backup Configuration DB: (ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba --add-drop-database --routines --single-transaction --port=4308 --databases [database_to_backup]> [backupfile.sql] CDR Database: (ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba --add-drop-database --routines --single-transaction --port=4309 --databases [database_to_backup]> [backupfile.sql] Restore Configuration DB: (ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba --port=4308 [database_to_restore]< [backupfile.sql] CDR Database: (ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba --port=4309 [database_to_restore]< [backupfile.sql]

Mobile Call Manager (MCM) – ShoreTel Communicator for Mobile

More detailed information can be found in the ShoreTel Server Release Notes:

ShoreTel Communicator for Mobile client version: 12.3

ShoreTel 10/10.x all versions. Mobile Call Manager upgrade is mandatory.

ShoreTel 11 all versions. Communicator for Mobile upgrade is recommended.

Packaging for the ShoreTel Communicator for Mobile Client: a) URL from Blackberry Browser (Do not use any other browsers) to install ShoreTel Communicator for Mobile from HQ server: http://hq_server_ip_or_dns_name/mcm/client/ b) Un-install existing MCM client. c) Once the upgrade has been performed, users will need to re-enter User extension, Voicemail password, Server IP address, and server port number. d) Once the upgrade has been performed, user may be prompted to enter Mobile number. Do not skip this step. e) If everything is successful, it will take you to the main screen f) In case the above steps are not successful, please uninstall ShoreTel Communicator for Mobile application again and re-install ShoreTel Communicator for Mobile and perform provisioning.

Instructions for upgrading the Mobile Call Manager to the ShoreTel 12.3 Communicator for Mobile

800-1927-01

1) After upgrading to ShoreTel 12.3, launch ShoreTel Communicator for Mobile client. You

might see the following message:

2) Click on Upgrade message during Step1, You might see the following message:

3) Click on ‘Yes’ button to install the ShoreTel Communicator for Mobile client. You might have to perform a re-provision to use the ShoreTel Communicator for Mobile Client.

4) If everything goes perfectly when you launch the ShoreTel Communicator for Mobile, this

is the first screen you will see:

800-1927-01

VISTA

Please be aware upon installing the ShoreTel Communicator client on Windows Vista, there is a User Account Control prompt timeout parameter of 2 minutes after which the operation is cancelled automatically without user interaction. Please respond to the dialog to continue with the installation otherwise, the installation will fail. This is only occurring on the manual client installs on Vista and will not be encountered by a silent install. So if you have users complaining that the setup failed unexpectedly on Vista, ask them whether they saw the User Account Control dialog. Microsoft is aware of this issue, but they don’t have a solution at this time.

ShoreTel customers with ShoreTel Communicator installed on client machines running Windows XP and upgrade to Windows Vista must execute the client install after having upgraded the OS to Vista with the local System Administrator account and reboot the client machine for CM to work properly.

If multiple clients are being upgraded as part of a “silent install,” then the system administrator must push the executable with administrative privileges through Active Directory. (Please refer to the “Desktop Installation” chapter in the Planning and Installation Guide for more information on Microsoft Active Directory or for more information on performing silent client installs.)

ShoreTel E911 Notification Application or the ShoreTel Cost Recovery Integration “Installed base customers running either the ShoreTel E911 Notification Application or the ShoreTel Cost Recovery Integration Application must upgrade these applications to the newest versions when they upgrade their systems to ShoreTel 12.3. Note that these new versions are (and all future versions will also be) backward compatible with ShoreTel 10.X as well and are now the shipping versions for all customers. The new versions are as follows: ShoreTel E911 Notification Application V3.0.1.2 ShoreTel Cost Recovery Integration Application V1.5.5.0 In addition, customers who wish to run the ShoreTel E911 Notification Application on the Windows Vista client OS must also upgrade to V3.0.1.2 at a minimum.” For technical issues and questions, please contact [email protected]. Notes Build Date: October 28, 2013 Engineering Build Number: 17.64.1600.0 Server Software Version: 17.64.1600.0 (View on Director Server Maintenance Page)

Distributed Software Version: 17.64.1600.0 (View on Director Server Maintenance page)

Client Software Version: 17.64.1600.0 (View in the Client’s Help About screen)

MCM Client Version: 17.64.1600.0 Switch Firmware Version: 17.64.1600.0 (View in QuickLook) Switch (1/2-width) Boot ROM Version: 1.1.3.29 (View in Director IP Phone Maintenance page)

Switch (V-switch) Boot ROM Version: 1.1.3.29 (View in Director IP Phone Maintenance page)

Switch (full width) Boot ROM Version: 8.2.238 (View in Director IP Phone Maintenance page)

IP-110 Firmware Version: S0.3.6.4 (View in Director IP Phone Maintenance page)

IP-115 Firmware Version: S01.3.6.4 (View in Director IP Phone Maintenance page

IP-210 Firmware Version: S1.3.6.4 (View in Director IP Phone Maintenance page)

IP-212K Firmware Version: S12.3.6.4 (View in Director IP Phone Maintenance page)

IP-230 Firmware Version: SEV.3.6.4 (View in Director IP Phone Maintenance page)

mailto:[email protected]

800-1927-01

IP-230g Firmware Version: SEV.3.6.4 (View in Director IP Phone Maintenance page)

IP-265 Firmware Version: S36.3.6.4 (View in Director IP Phone Maintenance page

IP-530/560 Firmware Version: S26.3.6.4 (View in Director IP Phone Maintenance page)

IP-560g Firmware Version: S6G.3.6.4 (View in Director IP Phone Maintenance page)

IP-565g Firmware Version: S6C.3.6.4 (View in Director IP Phone Maintenance page

IP-655g Firmware Version: SWE.4.0.75 (View in Director IP Phone Maintenance page

BB-24 Firmware Version: SBB.3.6.4 (View in Director IP Phone Maintenance page)

IP8000 Firmware Version: ST_PH.4.5.2(9) (View in IP8000 GUI Maintenance page)

SA-100 UC Bridge 7.1.3b5630-48 ShoreTel Mobility Router 4.8 minimum

This version of ShoreTel software was tested and certified on the following platforms:

ShoreWare Main and Distributed Servers (Heterogeneous environments supported) Windows Server 2003 (Enterprise or Standard Editions only) with SP2 (32-bit version) Windows Server 2003 Release 2 with SP2 (32-bit version) Windows Server 2008 (Enterprise or Standard Editions only) with SP2 (32-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions only) (64-bit version)* Windows Server 2008 R2 (Enterprise or Standard Editions only) with SP1 (64-bit

version)* Internet Explorer 8 Internet Explorer 9

*Please note: Current install base users must upgrade to a build which supports Windows 2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS first, verify their entire system has been upgraded to that version or higher, back-up their newly upgraded 32-bit system before migrating over to Windows 2008 R2 Server (64-bit). See release notes for further details on migration path recommendations.

VMWare – Vsphere 4, 5, and 5.1 (ESX/ESXi) support for ShoreWare HQ and DVS servers including:

High Availability VMotion

The following two VMware features are not supported:

Fault tolerance not supported. This feature is not supported by VMware across multiple CPUs.

Snapshots not supported. These can consume significant CPU and memory resources impacting system operation.

All versions of ShoreTel Communicator for Windows (except in VMWare environment) Windows XP Professional (with SP3) (32-bit version) Windows Vista (Business Edition or Enterprise) with SP2 (32-bit version / 64-bit

version) Windows 7 (Professional or Enterprise) (32-bit version / 64-bit version) Windows 7 (Professional or Enterprise) with SP1 (32-bit version / 64-bit version) Windows Terminal Server on Windows 2008 (with SP2) (32-bit version) Windows Terminal Server on Windows 2008 (64-bit version) Windows Terminal Server on Windows 2008 R2 (64-bit version) Windows Terminal Server on Windows 2008 R2 (with SP1) (64-bit version)

800-1927-01

Citrix XenApp 5.0 on Windows 2008 (with SP2) (32-bit version) [Isolation Mode is not supported]

Citrix XenApp 6.0 on Windows 2008 R2 (64-bit version) [Isolation Mode is not supported]

All versions of ShoreTel Communicator for MAC

MAC OS 10.6.4

MAC OS 10.7.X Supported Internet browsers for ShoreTel Communicator for the Web

Safari 4.0 on Macintosh MS Internet Explorer 8.0 MS Internet Explorer 9.0 Firefox 3.6 on Windows and MAC OS Adobe Flash 9

Adobe Flash 10 Supported applications for ShoreTel Web Conferencing

Safari 4.0 on Macintosh MS Internet Explorer 8.0 MS Internet Explorer 9.0 Firefox 3.6 on Windows and MAC OS Adobe Flash 9

Adobe Flash 10 Supported applications for ShoreTel Messaging on MAC

iChat 5.0.3 SoftPhone Headset Support

The SoftPhone feature in ShoreTel release 7.5 and later releases is compatible with most

USB-based headsets that use standard Windows USB driver. ShoreTel does not support

Bluetooth headsets that connect directly to the PC's Bluetooth port. The user experience with

Bluetooth headsets has proven to be disappointing in office environments because of

interferences from corporate WiFi networks. However, the ShoreTel SoftPhone is compatible

with headsets such as the Plantronics Voyager Bluetooth system that connects the Bluetooth headset to the PC via a USB base.

Video Camera Support

Logitech QuickCam Communicate Deluxe

Logitech QuickCam Deluxe for Notebooks

Logitech QuickCam Pro 9000 for Business

Logitech QuickCam Communicate MP Microsoft Updates

This build was tested with all available and automatically installed Microsoft updates as published on or before November 6, 2013 for both the Microsoft clients and servers.

To research a particular update, please visit the Microsoft website at

http://www.microsoft.com/security/default.mspx Outlook Integration

Office 2007 (32-bit version)

Office 2010 (32-bit version)

http://www.microsoft.com/security/default.mspx

800-1927-01

Exchange Integration for SIPUM

Exchange 2007

Exchange 2010 with and without sp1 (14.00.0702.00) ShoreTel Conference Bridge

7.1 ShoreTel Contact Center 6 & 7 ShoreTel CSTA

1.0.25.0 Call Quality Monitor

System Monitor 1.1 (ShoreTel independent) SIP-BRI-8

Version R3.T 2006-10-04 SIParator

4.8.1 ShoreTel Mobility Support for Enterprise and SBE

ShoreTel Mobility Routing 4.6 and 4.7

ShoreTel Mobility Router Appliances: MR2000, MR4000, and MR6000 ShoreTel Communicator for Mobile [LBS- Location based service] Restriction: ShoreTel Communicator for Mobile is not supported on the DVS

Blackberry 8300 series (Curve) [LBS with dongle; Bluetooth] Blackberry 8800 series [LBS; Bluetooth] Blackberry 8900 series [LBS; Bluetooth] Blackberry 9000 series [LBS; Bluetooth] Blackberry 9500 series (Storm) [No LBS; Bluetooth] Blackberry 9600 series [LBS; Bluetooth] Blackberry Torch 9800 Blackberry 9100 (Pearl 2) HTC P6500 HTC TyTN II [No LBS; Bluetooth] Nokia E61i series [LBS with dongle; Bluetooth] Nokia E71 series [LBS; Bluetooth] Nokia E72 series Nokia E75 series Nokia E90 series [LBS; No Bluetooth] Nokia Surge 6790 Samsung Blackjack II [No LBS; No Bluetooth] iPhone – 3G/3GS (OS3 and higher)

VPN Concentrator (4500/5300)

Firmware version 8.11.4 Double Take (Disaster Recovery)

Double Take 5.1.0.74.0 (For HQ) o Windows Server 2003 (Enterprise or Standard Editions only) with SP2 (32-bit

version) o Windows Server 2008 (Enterprise or Standard Editions only) with SP2 (32-bit

version)

800-1927-01

Technology Partner Program Please refer to the Certified Release Matrix posted on the website URL: http://www.shoretel.com/partners/technology/certified_partners.html Microsoft Patch KB925336 might be required: When Installing/Upgrading if you run into an error “The system administrator has set policies to prevent this installation”, you will need to install KB925336 security update from Microsoft and a reboot of the Server is required: http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en Upgrading from ST10.x/11/11.x/12? Disable the IP Phone Failover feature in Director; otherwise a failover condition will be induced upon the upgrade. The failback is not automatic. It is a manual process to move the users back to their primary switch and not the spare switch. Steps to temporarily disable IP Phone Failover across Sites

1) Log into Director 2) Go to Quick Look page 3) Ensure the checkbox is checked “Temporarily Disable IP Phone Failover Across

Sites” 1. Internet Explorer 7 is no longer supported on the ShoreWare Servers

2. Office 2003 is no longer supported on the clients. ShoreTel customers with ShoreTel

Communicator installed on client machines running Office 2003 must uninstall Outlook integration/Calendar integration before upgrading to Office 2007/2010. Once MS Office has been upgraded, the client must be re-installed with the local System Administrator account and reboot the client machine. Outlook and calendar integration must be re-installed for ShoreTel Communicator to work properly. The integration steps are not necessary if the end user is not integrating their Communicator with Outlook/Calendar.

3. Installation of DVM server by going to http://server_name/shorewaredirector/remoteinstall will

no longer work. To upgrade any Distributed Voicemail servers, please use the “remote” folder and select setup.exe on the DVD or from the download links.

4. Mobile Devices no longer supported in this release:

Blackberry 8100 series (Pearl) [No LBS; No Bluetooth]

HTC Mogul (Sprint PPC-6800) [No LBS; No Bluetooth]

Motorola V3xx series [No LBS; No Bluetooth]

Nokia E65 series [No LBS; No Bluetooth]

Nokia N78 series [LBS; Bluetooth]

Nokia N82 series [LBS; Bluetooth]

Nokia N95 series [LBS; No Bluetooth] 5. The MySQL port has changed for the configuration database (4308) and the CDR database

(4309). 6. Minimum required available bandwidth to install a V-switch is 64kbps. Using this minimum

bandwidth, the firmware upgrade can take more than 30 minutes. 7. Following features are supported in ShoreTel 12 (minimum build 17.9.2913.0)

http://www.shoretel.com/partners/technology/certified_partners.html

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-42C9AE5B9071&displaylang=en

http://server_name/shorewaredirector/remoteinstall

800-1927-01

System Capacity Increase – 20,000 users

Service Appliance SA-100 o ShoreTel Audio Conferencing Service o ShoreTel Web Conferencing Service o ShoreTel IM Service

Presence Indication in Outlook 2007/2010 and Office 2007/2010

SIP Trunk Enhancements for Privacy and Call Quality

Microsoft Exchange 2010 with and without sp1 Support

ShoreTel Communicator for new mobile devices [BB8500 series (Curve), BB9500 series (Storm), BB9700 series (Bold), Nokia E52 series, Nokia E63 series)

ShoreTel Communicator for Mac (Personal Access) Server-side Call History Video between ShoreTel Systems

8. Following Features are supported in ShoreTel 12.1 (minimum build 17.21.9592.0)

Communicator for Windows – Contact Center Agent interface simplification Euro-ISDN

o Channel Negotiation o Connected Number

Internet Browser 9 Mobile Extension Enhancements

o A mobile client can be added as an additional phone to a user extension (desktop is preferred phone).

o A mobile client does not require an additional ShoreTel user license. o A mobile client can be added to the list of simultaneous ringing devices

for a preferred phone. o If a preferred phone fails, calls are automatically routed to the mobile

client. o If the preferred user is inaccessible (Out-of-Service, DND, etc.), the

additional phones can still receive calls via Simultaneous Ringing. o Both the mobile client and the desk phone share a single voicemail box

and caller ID. o A Message Waiting Indicator is activated for the mobile client. o Prompts are sent to the mobile client when voicemails are received,

read, and deleted. o Outbound calls from the mobile client present the preferred user’s caller

ID. o Inbound calls to the mobile client receive the preferred user's caller ID. o A SIP extension is automatically created for the mobile client on the

system. o An additional SIP license is not required (but ports must be available on

the switch). o A SIP extension is used for management only. o A SIP extension is not displayed in the phone/client directory. o A SIP extension cannot be dialed.

Serviceability Enhancements o Maximum Inter-Site Jitter Buffer (Voice Encoding and Quality of Service) o DiffServ/ToS Byte (Voice Encoding and Quality of Service) o DiffServ/ToS Byte (Video Quality of Service) o Delay After Collecting Digits (IP Phone Option) o Calls in Queue Warning (Workgroup Threshold) o Calls Waiting Time Warning (Workgroup Threshold)

Small Business Edition (SBE) o SIP Fax server support (similar to enterprise)

800-1927-01

o VMware support (similar to enterprise) Greeting Only Voicemail - Shorewareconfig Distributed Database – Disk reclaim.

Disk space consumed by tables created by MySQL in the ShoreTel ShoreWare configuration database on the headquarters server and the distributed voicemail servers can be reclaimed by performing a few simple procedures.

9. Following Features are supported in ShoreTel 12.2 (minimum build 17.41.2420.0)

Legacy Voicemail TUI India Analog Trunk Pulse Dialing

10. Following Features are supported in ShoreTel 12.3 (minimum build 17.61.4706.0) Mandatory Registration and Advisory Service

o Registration supplies Contact Information which is used by ShoreTel to simplify and enhance support provided to customers.

o If registration is not received by ShoreTel within 45 days of installation, access to Director is denied (Director is locked).

o Registration can be submitted over the internet or through email. SA-400

o Exact same features as SA-100 but higher capacity. o Support up to 200 Voice, 100 web, and 2000 IM users o 8 x 2.5" Hot-swap Drive Bays (for customizable storage) o 650W high-efficiency redundant power supply.

ShoreTel Communicator: Support added for Microsoft Office 2010 Outlook add-on with Microsoft WTS/Citrix XenApp

o Microsoft Office 2010 Outlook add-on for ShoreTel Communicator for Windows is now supported on Citrix XenApp.

Enhanced BCA/SCA Conferencing o Bridge Call Appearance/Shared Call Appearance (BCA/SCA)

conferencing is enhanced. o Calls can now be joined into calls residing on a BCA. o A Dropped Conference warning screen prompting a Conference

Administrator to continue or end a conference is added. o The display of DNIS for BCA calls is added.

ShoreTel Features

Release 10.1/10.2

ShoreTel

Features Release 11

ShoreTel Features Release 11.1/11.2

ShoreTel

Features Release 12

ShoreTel

Features Release 12.1/.2/.3

Priority Paging

ShoreTel Communicator for the Web

Enable Contact Center Integration new controls in Fail-Over Mode

System Capacity Increase – 20,000 users

Communicator

Contact Center Agent interface simplification

Call Manager V-1 Compatibility

Outlook 2007 plug-

in with Offline Call Handling Modes

Deleted voicemail messages

exceeding the 200 limit will be purged

Service Appliance 100

Euro-ISDN features

Malicious Call

Trace BRI

ShoreTel Communicator: compatibility with

Windows 7 Whisper Page Class of Service

Presence

Indication in Outlook 2007/2010 and

Office 2007/2010

Mobile Extension

Enhancements

Enable

WorkGroup Voicemail for Contact Center

ShoreTel Communicator:

compatibility with Windows 2008 WTS 64-bit

Redirecting Number Information Element / Originating Calling Number

SIP Trunk Enhancements for

Privacy and Call Quality

Serviceability Enhancements

800-1927-01

ShoreTel Features

Release 10.1/10.2

ShoreTel

Features Release 11

ShoreTel Features Release 11.1/11.2

ShoreTel

Features Release 12

ShoreTel

Features Release 12.1/.2/.3

MCM Devices –

Blackberry Curve/ Blackberry Tour

ShoreTel Communicator: compatibility with

Windows 2008 32-bit and Citrix 5.0

Support for Telecom Italia ISDN Variant

Microsoft Exchange 2010

with and without sp1 Support

SBE – SIP Fax/VMware

Simultaneous Ringing / Call Move

Distributed Database

Support for new ShoreTel Communicator for Mobile devices

ShoreTel

Communicator for new mobile devices

Greeting only VM

SIP Diversion / Verizon SIP

Trunks

Enhanced Communicator Integration with

Contact Center Caller ID Name on T1-PRI

ShoreTel Communicator for

Mac

Legacy Voicemail TUI

Malicious Call Trace ETSI EN 300 130-1

Removal of Dynamic SIP Trunks

Voicemail synchronization with Gmail for business

Server-side Call History

ShoreTel Communicator for Mobile:

compatibility with BB9500, BB8900, Blackjack II Enhanced Call Coverage

India Analog Trunk Pulse Dialing

ShoreTel Communicator for iPhone

ShoreTel Communicator for Windows: support for Windows 7 SP1

Mandatory Registration and Advisory Service

Windows Server 2008, 64-bit R2* (Minimum build

16.5.8506.0)

ShoreWare Server: support for

Windows 2008 R2 SP1

Service Appliance 400

QSIG-T1 MWI (Minimum build

16.5.8506.0)

ShoreTel Communicator for

iPhone support for iPad

Enhanced BCA/SCA

Conferencing

VMWare Vsphere

4 (ESX4/ESXi4) support for ShoreWare HQ

and DVS servers (no fault tolerance) (Minimum build

16.5.8506.0)

ShoreTel

Communicator: Support added for Microsoft Office

2010 Outlook add-on with Microsoft WTS/Citrix

XenApp

ShoreTel IP Phone 655 and satellite

microphones (Minimum build 16.6.1708.0)

** For more detailed information regarding the above features, please refer to the Server Release Notes for the appropriate release.

11. Following features will not be supported in ShoreTel 12.x release:

T.38 with Microsoft Exchange 2007 SIP UM server 12. Navigation menu changes in ShoreTel system

New Database called shorewarewebbridge running on port 4308 New tables in the CDR database – webattendee and websession Switches menu changed to Platform Hardware. It contains 2 submenus Voice

Switches / Service Appliances and Conference Bridges. Legacy Conference Bridges are displayed under Conference Bridges

Application Servers menu will have two submenus

800-1927-01

o HQ/DVS (HQ and Remote Servers) o IM Servers (Office Communicators and Conference Bridges)

*Note: V-switches and Service Appliance 100 are not listed under the Application Servers menu

EventLog and Services menus are removed from the Navigation pane Services | VoiceMail will display the VoiceMail Server statistics Services | Conferencing | Service Appliance will show the usage statistics Reporting | Reports | Web Conference

13. Feature Limitations of features debuting in ShoreTel 12.X: Service Appliance (SA100/400)

o Call Me feature not working over SIP Tie Trunk o By default, the SA100/400 belongs to a User Group called Audio

Conference. Any restrictions on calling need to be configured in this User Group or the SA100/400 needs to be assigned to a different User Group.

o IM/Presence: When a user is switched from OCS 2007/Legacy Conference Bridge to a SA100/400 for IM/Presence, that user will no longer be able to IM and view the presence of users that are not on the same SA100/400 appliance

o DMZ considerations 1. SA100/400’s are NOT supported in a mixed deployment where

some SA100/400’s are deployed in the DMZ and some are deployed in the trusted zone. In other words, either all SA100/400s’s are deployed in the DMZ or all SA100/400’s are deployed in the trusted zone.

2. The DMZ router MUST support appropriate FTP ALG (i.e. PASV and EPSV) in order for backup/restore to work against a FTP server outside of the DMZ.

3. Ports that must be opened are specified in Installation and Administration Guide for SA100/400 under the DMZ deployment section. In addition to all the ports listed in the document, TCP port 4309 must also be opened.

4. When configuring a SA100/400 in a DMZ, a valid FQDN MUST be supplied in order for both users inside and outside of ShoreTel to access a web conference.

5. SA100/400 requires an email server from the DMZ in order to send an email invite successfully.

o Federation: Federation of instant conferences between systems is not a supported feature in the ST12 release; we support the federation only of MeetMe conferences.

o Outlook Calendar Integration: Outlook Calendar Integration for SA100/400 is not supported in a configuration in which one user is a delegate for another user and the user tries to create a SA100/400 conference on behalf of another user. The same is true of calendar sharing.

o For a recurring Outlook appointment containing a SA100/400 conference, it is not possible to modify the properties of a single occurrence of the conference and have the modification apply to just that one occurrence; the modification ends up applying to all occurrences of the conference.

o In the WTS environment, it is not possible to start desktop sharing and import presentations using Windows Presenter. Java Presenter should be utilized instead

o SA100/400 – Disaster Recovery not yet supported

800-1927-01

o SA100/400 – Partitioning not yet supported o SA100/400 – Linux Security Patch utility not yet supported

14. Feature Limitations of existing features in ShoreTel 12.X:

Distributed Database

o Distributed Workgroups are not available with the Distributed Database feature enabled. Distributed Database and Distributed Workgroup cannot both co-exist in this release.

VM Ware o 1-39706495 – If the ShoreTel server virtual machine (VM) is executed in

VMware High Availability (HA) mode, we recommend that VM Monitoring be disabled. There is a known VMware defect in which VMs that have high CPU or memory utilization sometimes delay sending heartbeats to the VMware vCenter server, which causes vCenter to restart the VMs. The problem can be eliminated by disabling VM Monitoring for the ShoreTel VM, or by reducing the monitoring sensitivity to “Low”. The VM Monitoring properties are set using the “Edit Settings…” menu item for the cluster.

VM Ware – Limitations:

o - Only support virtualization for servers like HQ/DVMs. Shoretel

Communicator is not supported. o - Disaster Recovery is not supported on servers running on VMware.

We will leverage VMware failover options such as HA/FT. o - HA failover option only supported for HQ server. Not for DVMs.In

addition, no failback is needed since the VM gets moved to a new host in case of HA failover for HQ.

o - Fault Tolerance option is not available for HQ severs since it requires only 1 vCPU.

Windows Server 2008 R2 (64-bit) Current install base users must upgrade

to a build which supports Windows 2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS first, verify their entire system has been upgraded to that version, back-up their newly upgraded 32-bit system before migrating over to Windows 2008 R2 Server (64-bit). See release notes for further details on migration path recommendations.

Windows Server 2008 R2 (64-bit) – All of the ½ width switches (non V-switches)

in your system that are FTP booted may not be updated to the latest uboot code of ST11 firmware after installing ST11 on a Windows Server 2008 R2 (64-bit). You must telnet or SSH to the ½ width switch. Go to the Shell. Type the command “uboot_update” without the quotation marks. Do not turn off the unit until the operation is complete.

Windows 2008 Server sp2 (32-bit) o Users with Microsoft PowerShell 1.0 installed may encounter issues

when upgrading from Windows 2003 to Windows 2008 Server. Workaround: Remove Windows PowerShell hotfix and then upgrade to Windows 2008 Server. http://support.microsoft.com/kb/926139

o In order for Single Sign On to work, “ServerName” or “Localhost” has to be added as a Trusted site

http://support.microsoft.com/kb/926139

800-1927-01

o FTP and SMTP services needs to be enabled to start automatically o AD integration should be disabled prior to upgrading the OS from

Windows 2003 to Windows 2008 o 1-34543631 – Firewall should be OFF during installation. The firewall is

enabled pop-up message may appear during upgrade/install even though the firewall is disabled. The issue is the firewall service may be running even though the firewall is already disabled. Workaround: Stop the firewall service during the upgrade.

If running Anti-Virus software on the Servers, please make sure to exclude the

below files on the Virus checker Exclusion page. c:\Shoreline Data\temp; c:\Shoreline Data\Database\ShoreTelCDR; c:\Shoreline Data\Database\ShoreTelConfig; c:\Shoreline Data\Call Records 2\Data; (NOTE: C:\ path depends on folder where ShoreTel is installed.)

64-bit Vista client – ShoreTel Communicator on 64-bit Vista Business client

running in 32-bit mode. T.38 - ShoreGear switches, AudioCodes (MP-114-FXS VoIP Gateway), and

GFI/Dialogic Brooktrout SR140

o T.38 over SIP trunks is not currently supported with ITSP Etherspeak, or any other ITSP at this time. Note: T.38 over native SIP Trunks is supported.

o T.38 is supported only on the ½ width switches. The older 1-u switches do not support T.38

o V.34 Fax is not supported o ShoreTel only supports T.38 in udptl form. T.38 calls in RTP or TCP

form are not supported o Incoming faxes from SIP devices cannot do Fax-Redirect because

incoming CNG tones are not detected in the RTP stream.

T.38 has been added to the default Codec Lists (Fax Codecs – High Bandwidth and Fax Codecs – Low Bandwidth) after upgrading to ShoreTel 10. To remove the T.38 Fax codec support, please create a custom Codec List without T.38. Existing custom Codec Lists will not be affected.

1-37160795 – Update modem and V.34/SuperGroup 3 fax configuration and

speed limitations A change made to support T.38 fax performance has exposed an issue that is affecting modem functionality. The symptoms that have been observed are:

i. V.34 modem/Super Group3 fax will renegotiate to a lower speed V.29

mode with the previous settings of “Fax Support” under “Users” from earlier releases

ii. Modem calls will no longer work with the previous settings from earlier releases

If the admin wants to add a ‘user’:

Before –customer had selected:

After – customer needs to change setting to

Select the “Fax Support

Option”

T-38 Codec Support

Select the “Fax Support Option”

T-38 Codec Support

800-1927-01

If the admin wants to add a ‘user’:

Before –customer had

selected:

After – customer needs to change

setting to

Modem Fax Machine No Non-T38 Data

Terminal (new)

No

Fax Machine (if the customer really wants

to run without T-38)

Fax Machine No Non-T38 Data Terminal (new)

No

Fax Server (if the

customer really wants to run without T-38)

Fax Server No Non-T-38 Fax

Server (new)

No

Fax Machine Fax Machine No Fax Machine Yes. Attempts

to use T-38 before falling back.

Fax Server Fax Server No Fax Server Yes. Attempts to use sesT-38 before falling

back.

SIP Unified Messaging (SIPUM) – Microsoft Exchange 2007 o Moving an existing ShoreTel user to the SIPUM server will delete their

existing voicemail messages. Workaround: Have them save their voicemails as *.wav files.

o The ShoreTel Communicator and ShoreTel Communicator for Mobile do not support the Voicemail pane

o Inbound OAE over SIP call to MSE Server may fail due to asymmetric payload negotiation between the SIP trunk and the MSE Server, The call could be setup, but the media and DTMF could have issues. This will be fixed in a later release when ShoreTel will implement the Offer Answer Model. Please note: A SIP trunk call where the caller is not OAE will work fine.

o Message Wait Indication (MWI) notification will require additional software by Microsoft Exchange Server – Geomant MWI

o Current ShoreTel features not supported for SIPUM users – AnyPhone, Find-Me, Escalation Profiles

Distributed WorkGroup o Workgroups are not available on the V-switches. V-switches cannot

function as a Workgroup Server. o If the HQ server is down, the CDRs will not be available until the HQ is

back online. The records are queued on the remote server until the HQ server is back online.

o If the HQ server is down, the Agent state changes will NOT work since it is hosting all of the agent’s state. All states, whether logged in, logged out, or in wrap up will remain until the HQ server is back online.

o Hunt Groups with Simultaneous Ring Pattern will NOT allow Workgroups, AA menus, etc. to be added as a hunt group (HG) member. Only the Top Down Ring Pattern will allow Workgroups, AA Menus, etc. to be added as HG members.

o CDR Timestamps will be that of the headquarter server timestamp. Remote servers will convert the timestamps to headquarters time zone before sending records to the HQ.

Distributed Paging

o Group paging is not available on V-switches. V-switches cannot function as a group paging server.

800-1927-01

o No failover mechanism for Group paging. If the server managing the paging group is down, the group paging call does not work.

o Group paging is not available to external callers. o The maximum number of extensions that can be paged at one time is

100.

Mobile Call Manager (ShoreTel Communicator for Mobile) o 1-35689621- Default number is the mobile number of device. When

routing based on location and waypoints, MCM will default to mobile number automatically if there is no waypoint found. This is as designed and ShoreTel will not correct this in a future release

XenApp (Citrix) – Desktop and Seamless modes are supported. Isolation mode is

not supported

Disaster Recovery – 1-48862882 - Must also replicate the ftproot folder

15. When upgrading the OS from XP to Vista Business/Vista Enterprise (32-bit version), must

upgrade the OS before installing/upgrading the ShoreTel Communicator client. 16. Installation of the new ShoreTel Communicator will take roughly 15 minutes to install. Must

have an internet connection to install .NET 3.5sp1 framework first before installing the ShoreTel Communicator msi.

17. VGA video HW requirements are the following. Any machine not meeting this spec may

encounter poor video quality/performance: CPU - Dual-Core 1.6 GHz RAM(XP/Vista) - 150 MB Disk(XP/Vista) - 1 GB

18. XGA video HW requirements are the following. Any machine not meeting this spec may encounter poor video quality/performance:

CPU – Core 2 Quad 2.4 GHz RAM(XP/Vista) - 150 MB Disk(XP) - 1 GB / (Vista) – 2 GB

19. Traditional Chinese is no longer supported. If you have enabled this on your ShoreTel

system, you may need to disable this before upgrading to this release to allow the installation/upgrade process to complete successfully.

20. There are known issues with SIP extensions and ShoreTel Communicator functionality.

**(Please refer to SIP Extensions – Feature set document for supported functionality of ShoreTel Communicator and SIP extensions – KB: 10899 – SIP Extension capabilities)

21. Bridged Call Appearance (Multiple Appearance) behavior

8 and higher

BCA Line Configuration

Setting

BCA Auto Answer

Enabled

BCA Auto Answer

Disabled

Immediate Ringing

Pick up handset Answers call Get dial tone

800-1927-01

8 and higher

Press Ringing BCA key Answers call Answers call

Press free BCA key Get dial tone Get dial tone

Press Headset Key Answers call Get dial tone

Press Speakerphone Key Answers call Get dial tone

No Ringing

Pick up handset Get dial tone Get dial tone

Press Ringing BCA key Answers call Answers call

Press free BCA key Get dial tone Get dial tone

Press Headset Key Get dial tone Get dial tone

Press Speakerphone Key Get dial tone Get dial tone

Delayed Ringing

Behavior is combination of the above

22. Minimum Main Server Hardware requirements

HQ Server Specs

Size Processor RAM Network

Small Intel Core 2 Duo E8400, Single DualCore 3.00 Ghz

or Intel® Core™ i3-540 Processor (4M Cache, 3.06 GHz)

4 GB 100 Base-T

Medium Intel Xeon 5520 Single QuadCore 2.27 Ghz 8 GB 100 Base-T or Gigabit Ethernet

Large Intel Xeon 5520 Dual QuadCore 2.27 Ghz 8 GB Gigabit Ethernet

23. Minimum Distributed Hardware requirements

DVS Server Specs


Small Intel Core 2 Duo E8400, Single DualCore 3.00 Ghz or Intel® Core™ i3-540 Processor (4M Cache, 3.06 GHz)

4 GB 100 Base-T

Medium Intel Xeon 5520 Single QuadCore 2.27 Ghz 8 GB 100 Base-T or Gigabit Ethernet

Large Intel Xeon 5520 Dual QuadCore 2.27 Ghz 8 GB Gigabit Ethernet

24. Minimum SBE Hardware requirements

SBE Server Specs


800-1927-01

SBE Server Specs


SBE Intel Celeron E3300, DualCore 2.5 Ghz, 1MB Cache

and 800FSB

2 GB 100 Base-T

25. Minimum Client Hardware requirements

Computer Hardware requirements for running Communicator depend on the Communicator

version and the video call resolution. The below table lists the minimum recommended configuration for computers running Communicator.

Communicator Version Processor XP and

Vista

Processor Windows 7 Max Presence Load

Communicator with Personal

Access

Pentium 3 - 800 MHz Pentium 4 – 1.6 GHz No Presence supported

Communicator with

Professional Access

Pentium 4 - 3.0 GHz

with HT or Dual Core

1.6 GHz

Pentium 4 - 3.0 GHz


1.6 GHz

1 Event/Second

Communicator with Agent,

Supervisor, Operator Access

(<40 extension presence)

Pentium 4 - 3.0 GHz


1.6 GHz

Pentium 4 - 3.0 GHz


1.6 GHz

1 Event/Second

Communicator with Agent,

Supervisor, Operator Access

(<500 extension presence)

Dual Core 1.6 GHz Dual Core 1.6 GHz 1 Event/Second

All Versions, VGA Video Dual Core 1.6 GHz Dual Core 1.6 GHz 1 Event/Second

*All Versions, XGA Video Core 2 Quad 2.4 GHz Core 2 Quad 2.4 GHz 1 Event/Second

Communicator Version Hard Disk Spacea RAMb Available RAM

XP Vista W7 XP Vista W7 XP Vista W7

Communicator with

Personal Access 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 100

MB

100

MB

150

MB

Communicator with

Professional Access 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 150

MB

150

MB

250

MB

Communicator with

Agent, Supervisor,

Operator Access (<40

extension presence)

1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 150

MB

150

MB

250

MB

Communicator with

Agent, Supervisor, Operator Access (<500

extension presence)

1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 150

MB

150

MB

250

MB

All Versions, VGA Video 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 150

MB

150

MB

250

MB

*All Versions, XGA

Video 1 GB 2 GB 2 GB 1 GB 2 GB 2 GB 150

MB

150

MB

250

MB

800-1927-01

a. Disc space requirement is for installation on a system without .NET Framework installed

previously. Once installed, Communicator requires less than 100 MB disc space.

b. Lists ShoreTel Communicator memory requirements during normal operation. When running

other applications on the PC in addition to Communicator, more memory might be required to

maintain adequate performance.

26. System and Service Capacities for Workgroups

System and Server Capacities for Workgroups

Size Number of

Agents Per System

Workgroups Per System

Workgroups Supervisors

per System

System BHCC

(Includes all calls)

BHCC per server (Includes all calls) -

Reports run at off business hours

BHCC per server (Includes all calls) -

Reports run at business hours

SBE 50 50 50 500 500 Not Supported

Small 300 256 128 5,000 1,000 Not Supported

Medium 300 256 128 25,000 5,000 1,000 (on HQ) 5000 (on DVS)

Large 300 256 128 50,000 10,000 5,000 (on HQ) 10,000 (on DVS)

Please note that the Busy Hour Call Completion (BHCC) includes all traffic that can occur in that server – regular voice calls, workgroup calls, voicemail etc.

Product Availability Chart Please refer to KB11376 at http://support.shoretel.com for Country Availability Status.

FCR Defects (Functional Change Requests included in this release)

Defect Number

FCR Number

Description

1-140895194 592 Expand the disconnect reason to report both trunk and extension codes

1-117205110 563 Conferencing: Solution toll fraud and other exposure (ID Lint)

1-117190085 563 Conferencing: Solution toll fraud and other exposure (Intl)

1-116946817 563 Conferencing: Solution toll fraud and other exposure (DOC)

http://support.shoretel.com/

800-1927-01

FCR Defects (Functional Change Requests included in this release)

Defect Number

FCR Number

Description

1-116946784 563 Conferencing: Solution toll fraud and other exposure (Client)

1-116946701 563 Conferencing: Solution toll fraud and other exposure (Collaboration)

1-116390882 562 Enable/Disable Voicemail Callback from an IP Phone as Class of Service (DOC)

1-116390860 562 Enable/Disable Voicemail Callback from an IP Phone as Class of Service (Web Admin)

1-116390828 562 Enable/Disable Voicemail Callback from an IP Phone as Class of Service (System Management)

1-116390754 562 Enable/Disable Voicemail Callback from an IP Phone as Class of Service (Server App)

Known issues affecting ShoreTel 12.3 build 17.64.1600.0: In the normal course of development, all bug fixes in the latest version of ShoreTel 10.2,11.2, and 12 have not been propagated into ShoreTel 12.3. Therefore, ShoreTel does not recommend that sites with recently resolved defects, in builds later then shown below, upgrade to ST12.3. The most recent releases that have their bug fixes propagated to ShoreTel 12.3 are as follows:

Release Version Build

10.2 15.43.7800.0

11.2 16.44.4100.0

12 17,10.1730.0

12.1 17.22.5240.0

12.2 17.41.7076.0

Defects affecting ShoreTel 12.3 build 17.64.1600.0

Defect Number

Description Workaround

1-91197338

Audio conference licenses showing incorrect out of compliance message. There is no user impact but it is an incorrect license error message.

See KB16630

1-94537702

Error received while searching for users via Director if there is a space in the search field.

1) Go to:

ShoreTel will correct this in a future release. Workaround not to use space in search.

800-1927-01


Defect Number


Director>Users>Individual>Users>Personal Options>Edit Call Handling Modes: Standard>Call Forward Condition

2) Click the search option and include a space in the search.

1-66939341

Warning message that the version of IE is an unsupported web browser when opening Director using IE8 or IE9. The error has no impact on operation.

(See KB16434) Disabling compatibility view in explorer resolved the issue.

1-37900026 SA-100/400: Conference Web Portal changes to Admin Site UI if both are running on same PC.

ShoreTel will correct this in a future release. See KB16625. If admin wants to logon conference web portal after admin has previously accessed the admin site UI portal, admin can clear the IE browser cache and access the SA-100/400 web portal again.

1-63830661

After first rolled back, installer failed to upgrade (10.x, 11. x, or 12.x). Installer starts to roll back. 1. Perform upgrade 2. When installer reaches "upgrading database configuration". 3. Click "Cancel" button. Will roll back. 4. After re-boot HQ server. 5. Repeat step #1. Result: When installer reaches "Upgrading Database Configuration" it starts to roll back automatically. Expected: Upgrade should work without an error.

To avoid do not click cancel at that point in the installation. ShoreTel will correct this in a future release.

1-61976471 System Admin Guide states softphone supports encryption – This is incorrect

See KB16481. System Admin Guide will be updated in a future release.

1-40230133 SA100 – Desktop Sharing does not work across multiple monitors when using the Java Presenter.

ShoreTel will correct this in a future release.

1-46071614

SA100 – The Join Conference button may be disabled if you are the recipient of an Outlook appointment containing a SA100 conference.

Workaround: In this case, the link in the body of the email may be utilized instead. ShoreTel will not fix this in a future release.

1-49003108

Outlook freezes with voicemail integration enabled in communicator. This is a known Microsoft issue http://support.microsoft.com/kb/2281463

This is a known Microsoft Outlook 2010 issue. Refer to KB. ShoreTel cannot fix this.

http://support.microsoft.com/kb/2281463

800-1927-01


Defect Number


1-35713373 Distributed Database: Remote DB is down after changing Remote server name.

Changing server names is not supported by MySQL. Workaround: Delete path drive:\Shoreline Data\Database\ShoreTelConfig\Data\relay-log.info, this wiped out the old log file name, and do resync from Director again. ShoreTel will correct this in a future release

1-35777420

Distributed Database: Remote (RM) DB is not re-synced with HQ DB when RM server goes down and then comes back up after an extended period of time.

The DB does resync but can take 45 minutes. ShoreTel will correct this in a future release

Corrected Defects:

The following defects have been corrected in ShoreTel 12.3 build 17.64.1600.0

Defect Number

Description

1-164580118 SA-100 screen sharing is lagging by .5 to 2min

1-162198561 V-Switches not properly populating "From" field in e-mail notification messages


Defect Number

Description

1-162388829 Director unresponsive after changing mailbox from one server to another

1-163346046 SNMP traps are not being generated from non-V switch types

1-149953665 Call Recording is Failing with Insufficient Resources on the trunk switch

1-160182019 Batch move of users won't start until after HQ reboot; also locks up Director

1-159532156 Users monitoring SCA buttons only alerted if on same managing switch as SCA user

800-1927-01


Defect Number

Description

1-166184602 IP 655 Users See Server Required for This Operation is Unavailable and Cannot Access History

1-146677496 Communicator for Windows 'Answer' popup intermittently displays twice for incoming ECC calls; one above the other

1-164132099 When a user answers a call with enhanced mobility and it is fax redirected -call shows from mobility

1-163349371 Communicator for Windows Toolbars configured with connected call action of 'Whisper Page' or 'Whisper Transfer' or 'Blind Transfer' get the 'No connected call action' -- it puts the current call on hold.

1-213874971 Tapi Delay introduced in Consultative Transfer or Conference (Ref: 1-163349371)


Defect Number

Description

1-161976789 Communicator Web Host-Name being replaced (redirect) to the IP-Address of the DVM when is shouldn't

1-156222750 stts/ipdt restarted on SG90V switch

1-141475395 Mobility can not play VM when out of office or in a meeting

1-133325717 Consulted transfers fail after upgrade to Syntellect 8 on Server 2008

1-128575891 DTAS restarted on HQ due to unprotected pointer variables

1-127403160 Intermittently IM presence updates have too long a lag in dialer window


Defect Number

Description

1-151527596 Bad T38 message from a Fax Server caused cascading messages between the two devices resulting in the switch to reboot

1-151377137 Bad network caused switches to become corrupted

800-1927-01


Defect Number

Description

1-148249066 Remote site 50V loses NTP connectivity- Reference timestamp is not updating

1-147949303 Unable to complete a consultative transfer to BCA due to a timing issue

1-146504511 SG-220T1/E1 switches rebooting randomly across multiple sites due to a lack of LSP resources


Defect Number

Description

1-150572688 Calling the Auto Attendant on the DVS will halt the server

1-149426310 Tms restarted due to NULL check missing

1-148965469 Monitor buttons not lighting with the monitored extension is on the Phone

1-147585671 Customer not seeing all of the conferences they created from the user web interface

1-147152413 UCB security vulnerability

1-146849757 Default Dial Plan caused calls to a SA-400 extensions starting with 2 to go to the backup Auto Attendant

1-143418307 Invalid address value caused MailServ.exe to restart

1-139373561 SG90 restarted after receiving a SIP INFO message that was too large

1-138233509 Pick up groups stop working with a mix of IP and SIP phones are in the group

1-130997902 Renamed Extension in Director does not Updated in ST Call Recorder

1-111084628 Intermittently transferred calls ECC agents drop

1-68592016 All Users from Extension list are not announced when assigned it to AA menu

800-1927-01


Defect Number

Description

1-143493938 Name displayed different in User Reports if the line is forwarded to an external extension versus answered on the extension assigned

1-143067114 Calls to Boss' DID with SCA fail to go to voicemail when located at another site

1-142746383 Spanish Dial Plan issues, numbers identified as Local Calls when they are not

1-142491456 Users are unable to transfer to voicemail between ShoreTel users and Exchange users

1-141905181 National calls are not routing correctly when no local trunks available in Spain

1-141640580 Propagate changes made on a specific branch to the main UB4 branch.

1-141472918 Conference call is dropping when a third inbound call rings the User's extension

1-141199774 Numbers 5, 6 and 7 are pronounced as 1 when language set to French

1-141105569 Single User Cannot Use Visual Voicemail on their IP 655. Can Log In Play Button Does Not Work

1-140151008 Switch reset due to processing of call relationship event

1-138592004 Inbound calls hitting the Auto Attendant of the 90V have 20-30 second delay before the Auto Attendant prompt is played

1-138076598 SA400 stating no resources when unit is not under heavy load

1-137762350 Quick Dialer option 'Search by company name' not saving in Communicator Windows

1-136166381 Intermittently a SG220T1a Reset

1-135987118 Intermittently ST Call Recorder 3.1 takes call out of hold and drops it

1-135057512 Blind Transfer to voicemail failing when Persistent recording is turned ON

1-134983462 Communicator Windows voicemail Playback has no audio even thou progress slider moves as if playing

1-133325717 Consulted transfers fail after upgrade to Syntellect 8 on Server 2008

1-131673199 SG-T1k switch resets when it receives a large D-Channel message on QSIG tie line

1-131324978 Communicator Windows Outlook Integration shows user extension rather than the Business Phone number from Exchange/AD

800-1927-01


Defect Number

Description

1-130997902 When an Extension is Renamed in Director the Name is not updated in ST Call Recorder

1-129723082 Intermittently Communicator Windows contact presence updates stop displaying real time activity

1-127382749 Archive.ini MySql-Version should be 5.0.84

1-121607432 When Communicator Windows is installed Outlook goes into an 'Always-on-top' mode that causes new windows to be opened behind the Inbox screen, users can't access the new windows unless Outlook is minimized.

1-121116702 Intermittently analog trunks dropping calls

1-120311647 Intermittently HQ Server loses TAPI

1-118054752 Reassigning phone from external assignment back to Primary Phone causes Communicator Windows to hang

1-106259241 Workgroup call is showing in Queue when no call is there


Defect Number

Description

1-131990769 Trunk intermittently rebooting

1-131602571 Calls to 818 numbers are marked as mobile calls in Irish Dialplan

1-130618575 IP 265 Has No Audio When Phone API is Used to Page IP Phone via SynApps Server

1-129476953 Old Greetings not getting deleted from v-switches

1-127539304 KadotaUtil Memory Issue


Defect Number

Description

800-1927-01


Defect Number

Description

1-132088109 SG-90V restarted

1-132003246 Can't play VM after hit Forward while message playing

1-131871032 Customer is unable to answer inbound Hunt Group Calls

1-131639425 SG-90 stops sending ringback on Workgroup calls after 36 secs SIP trunks

1-131144452 Transfer Icon Button missing from Call Cell when Call is put on hold

1-130985849 Multiple instances of TAPI phone device get opened on Citrix/WTS Communicator

1-130647876 Conference Calls not completing across T1E lines

1-129617781 Calls not forwarding to Voice Mail when transferred to a user with Enhanced Mobility enabled

1-128534090 Brazil Site cannot dial internationally on numbers longer than 14 digits

1-127694495 Intermittently Communicator login fails after upgrade

1-125809823 V-Switch CPU pegged at 100 percent

1-124968068 Intermittent one way audio between IP230's

1-124862034 Calls to paging group fail and ring busy

1-124673858 Full width switches are not deleting routes created by ICMP redirects

1-123682536 'Missing input parameter' when attempting to use Desktop Sharing

1-120673196 Communicator no longer able to add Off System Extension to Find Me extension

1-119713828 MakeMe conference is impossible on remote user when DRS is on and conference ports are on HQ

1-118868581 Intermittently Workgroup user get stuck in Wrap-up mode

1-117240201 DTAS restarting

1-116333771 TDIMedia.sys restarted

800-1927-01


Defect Number

Description

1-105248930 Randomly V switch freezes


Defect Number

Description

1-125808384 Director shows multiple switches showing lost communication and not reconnecting

1-124546481 Intermittently Communicator restarts when user attempts to edit call note field

1-124501776 Communicator cannot dial new India mobile numbers

1-123861406 BCA conference issues

1-123529995 Communicator users intermittently unable to change CHM or change Workgroup Agent state

1-123480593 No MOH to trunk caller when Parked at another Extension while Call Recorder is enabled

1-122958313 SIP Phones intermittently stop registering

1-122213340 Unable to dial carrier prefix from communicator client

1-122031274 Communicator needs to be restarted

1-121995431 Calls are spontaneously moving to speakerphone

1-121738706 Outgoing calls are being delay

1-121716965 Automatic pickup of BCA calls before call is answered

1-120556492 SG90BRIV reboots unexpectedly when calling mobility client on cellular network

1-120309048 Unable to dial some numbers via Communicator in Ireland

1-120077983 T.38 Fax calls are dropped when we receive media attributes higher than requested by ShoreTel

800-1927-01


Defect Number

Description

1-118977127 New range of Indian Cell/mobile numbers are not marked as national mobile calls on system

1-118888316 Call Profile info not displaying completely in Communicator Call Details screen for ECC Integrated Agents

1-118750841 Communicator external assign user transfer icon disable after resume from hold or transfer

1-118179737 WG agents are getting a pop-up "Your Agent State Could Not be Changed" throughout the day

1-117845519 Compose Message on IP655 phone the message appears as 0 duration on destination phone

1-117218353 Calls cannot be placed on Hold with Hold key when call is delivered via MS Exchange Auto Attendant

1-100801291 DTAS resets


Defect Number

Description

1-121627061 Chile Dial Plan - Unable to dial out 8 digit numbers

1-119967761 Creating Additional Phones through CMWeb causes error message in Director

1-119849913 Calls to boss SCA DID fail to go to Voicemail. Works fine if dialed internally.

1-119176715 No Handset Side-Tone on IP265

1-119032741 Inbound calls to BCA cannot be recorded via IP phone button

1-118977127 New range of Indian Cell/mobile numbers are not marked as national mobile calls on system

1-118259334 Server shows Com Surrogate popup errors when logging into Windows

1-117868411 Cannot use speed dial through Key Pad on IP212 phones

1-117336669 MOH not working when call parked to BCA (or BCA call put "on hold")

800-1927-01


Defect Number

Description

1-117210431 IP655 Call Quality poor on Speaker Phone

1-117053201 Intermittent audio issue on IP655 in speaker phone

1-115910265 New V Switch not updating the Voicemail Notification email address after getting added to the system

1-115829705 Polycom phones are put into Held when call answered so unable to transfer call

1-115772109 Cannot Consult Transfer a Call to an OSE from Communicator for Windows

1-115322251 Intermittently no caller ID to get passed over SIP Tie Trunk

1-114926676 Calling Party Number sent in E.164 format on SIP trunks with Privacy

1-111445240 Setup message for call with account codes us RNIE

1-110447721 When you have multiple chats going those that have not been looked at do not get saved.

1-107936732 RemoteDBUpdate svc not working after restart on DVS with Distributed DB

1-107466424 India site cannot make toll free 1-800 calls from Communicator CMWin but can from desk phones.

1-106261145 SA-100 issue: cannot send packets over 1372


Defect Number

Description

1-115013605 TMS is restarting

1-114076006 User Data folder is 83GB - subfolders are full of files

1-113505504 Application Error, KadotaUtil.exe

1-113369398 If HQServerAddress in Registry is blank then CSIS will not connect

800-1927-01


Defect Number

Description

1-113127846 Application Error, TMS.EXE

1-112869503 Internal calls to Find Me phones sending the BTN as Caller ID not the user’s DID

1-112434323 Incorrect German Language in Communicator

1-111972150 Some SG60/12 Switch Loss of Communication after upgrade

1-111711936 SA 400 Web Interface German Localization Defect in incorrect

1-107913392 CMWin display of CHM message recording times incinstant when mailbox assigned to DVM

1-107417694 Ascom i62 SIP Wireless phones cause SIP STACK to problems on ShoreTel V switches

1-106059815 receiving Warning Event 223

1-99691485 Communicator pre-pended 0 on Brazil dialed numbers.

1-58172176 Trunk Test Tool showing stuck calls to SA-100 extension when the call was an outbound PRI call.


Defect Number

Description

1-116955729 Provider rejecting calls after upgrade from 10.2 to 12.3


Defect Number

Description

1-115502445 Caller ID is not being delivered to analog extensions

1-112869420 Phone locks up when receiving AUEP message from switch

800-1927-01


Defect Number

Description

1-112714011 Brazil Dial Plan not allowing international numbers dialed from Brazil to be sent across WAN

1-111859782 Call Permission Class of Service set to allow up to National Mobile calls is blocking National Long

1-111445240 RNIE "74" sent in setup message for call with account codes.

1-111255218 Director: Unable to add SA-100 but able to add SA-400

1-111114181 Distributed Voice Server Auto Attendant stop functioning every morning after upgrade to 12.3

1-110197475 Caller ID sent to Analog set is missing the leading 0

1-110136526 Need a registry key under the “Voicemail” key to overwrite the max # of messages/mailbox

1-109963033 Crash on client machine with XP when IE set to use proxy server

1-108411883 Echo on external calls from analogue extensions in Ireland

1-108257808 CMWin Communicator and IM Help not Launching PDF Document

1-108000400 Adobe Reader cannot open Help in IM Chat or Communicator Window

1-107542334 Un-parking call intermittently fails on IP655

1-107541818 When 141 dialed to withhold Caller ID Communicator displays incorrect number in call history for UK Users

1-106246122 V switch managed by Distributed Voice Server cannot change analog port status-- OK if Headquarters managed

1-106093969 CMWin memory leak when toolbar buttons are heavily used

1-106033003 WG agent Detail report displays BTN instead of Caller's ID as Calling Number for external assigned agents

1-105289432 Delete Voicemail user still getting greeting and can leave messages

1-103773501 Various IP265 phone ARP tables intermittently hang, no Telnet to phone, no audio/RTP from phone

1-102521559 Slogwin tool will not copy App and Sys event logs from Win2008 64bit and gives no errors

1-102498927 Slogwin tool allows log capture with no errors for dates out of allowable range

800-1927-01


Defect Number

Description

1-102498760 Slogwin tool allows log capture with no errors for dates that do not have logs

1-91678046 Unable to dial national numbers in China, when using redial or external assignment


Defect Number

Description

1-109256592 Outbound calls from CMWin intermittently fail

1-108257661 IP-655 user on the phone. They answer a 2nd call and the first call can be heard

1-108007907 Caller ID missing leading 0 in Communicator - Australia

1-107109532 Director Workgroup page: Server drop down list does not include HQ server.

1-106659099 Hunt Group stops hunting before call is answered.

1-106601506 Answering a monitored extension and putting on hold does not park the call

1-106414381 Workgroup Queue Summary Report and Workgroup Agent Summary Report have extra calls

1-104639127 Exporting user list in director the Excel spreadsheet does not keep unicoding for other languages.

1-104623961 P Dialed number not reporting correctly in Enhanced Reports or CDR db

1-102793492 Logs created by slogwin have the same file name

1-102779080 slogwin tool shows complete while still compressing files leading to broken logsets

1-102504532 Workgroup Agent Detail report is showing duplicate calls for bad PRI channel

1-100621538 Service Unavailable is displayed on booting phones until IPCS is restarted

1-99691485 Communicator pre-pended 0 on Brazil dialed numbers.

800-1927-01


Defect Number

Description

1-98577743 Change the Logging WriteQueueSize in Registry

1-97921403 AA is stating "Thank you for calling, good bye.” Voice mail logs shows MS

1-96226229 IP655 Forward Voicemail From Touchscreen Fails - Forward VM to WGs using CAS doesn't work

1-92558066 Switches are not deleting routes created by ICMP redirects

1-86471254 When failing over to other HQ node with Double take the v-switches go into Lost Communications state


Defect Number

Description

1-105382955 SG-220T1a switch having Event 106 Errors

1-105050317 Unable to set rule with Route Point in Personalized Call Handling Setup in Communicator

1-104657472 SGE1k trunks lock up and no calls can be made - occurs approximately every two days

1-104313246 Managed On-net Dialing: Directory button allows all users to be seen.

1-103761313 Fatal Error - DB exception causes rollback during upgrade

1-103418919 IP655 To Voice Mail" on "fat popup" option is not available during an active call.

1-102892530 Mailserv.exe is stopping, Application Error 1000

1-102780502 Blind Transfer failing to Backup AA rather than Voicemail

1-102663892 Work Group Schedule is taking about 40 minutes to engage

1-102595907 CMWin: Hunt Groups saved in Contacts (buddies) list don't display in searches

1-102048000 Caller ID to Mediatrix analog port is wrong.

800-1927-01


Defect Number

Description

1-101682867 Calls to +800xxxxxxxx numbers are being routed long distance instead of local

1-101515491 Nearby Area Code digits getting removed when adding Nearby Area Codes to trunks in Brazil.

1-100920269 IPDS.exe is continually growing in memory usage.

1-100389522 Caller ID not being displayed when sent to Analogue phone in UK.

1-100389081 “$” is supported character but is not imported when using DBimport

1-99955293 Intermittently some users will show in User Activity reports two time.

1-99901826 Unable to run User Activity Detail Report on Hunt Groups after upgrade from 11.1 to 12.2

1-98220811 Additional phone #1 is not ringing long enough to be answered even though its configured correctly

1-93479900 Ichat for MAC is getting add contact request from user who already in the contact list

1-92530311 LogLib diagnostic changes

1-91869859 T1CAS: User still remains on call when hangup by other external party.

1-90185184 Intermittent no audio on IP655 phones only

1-89377691 Voicemails on V switches are returning after being deleted, even after upgrading to 16.43.8300.0

1-88082991 MWin Routing slip is saved to the 'Phone Number' field in exported history

1-88046117 Music on hold stops working after an hour

1-86926998 vSwitches are not contacting correct NTP server

1-81672818 User A transfers call to user B. Her phone will not go idle unto the call user B ends the call with

1-74233132 Trunk Activity Detail Report: outgoing calls show as incoming but in TMSNCC log they show as outgoin

1-70261786 User Activity Detail is reporting 0 duration for calls that were conference calls

800-1927-01


Defect Number

Description

1-98620900 Calls from Mobility to a Workgroup cannot be picked up by a workgroup

1-98196609 SCA/BCA conferencing not working properly on IP655

1-97175019 DTAS stopped

1-95720621 ECC calls intermittently sent to agent vmail without ringing agent

1-95662136 Setting ring delay to additional phone causes call to ring indefinitely

1-95154267 All V switches have not TMS connection

1-94508326 SA-100 producing core dumps. No impact on behavior

1-93764876 SG90 becomes unresponsive

1-93467835 User does not go to Voice mail when Polycom SIP ext is out of range or switches off

1-93369820 Switch generates a stack trace and reboots after it receives invalid call history

1-92064747 Unable to delete SA100 from director

1-91889499 Voicemail will not start due of buffer a overrun for long switch and/or user names.

1-90675754 RPC hang; DTAS does not recover

1-90661279 Whenever Communicator starts it is requesting a new copy of wincommunicator.pdf

1-90544673 After upgrade from 7.5 to 11.2 transfers no longer work over ShoreTel SIP trunks with Syntellect CIM

1-90271053 RoutePoint error notification logs show INVALCALLHANDLE.

1-90083343 Asterisk (*) dialing support in Israel

1-89808066 Calendar Meeting changes cause error to appear in Outlook.

1-89688296 Parked calls that timeout and return to the original caller go to the wrong Voicemail box

800-1927-01


Defect Number

Description

1-89654505 Active calls are being placed on hold when a Non-Priority Page is being sent.

1-88967899 Communicator ECC agent continues to ring after external assignment answers the call.

1-88964266 Communicator w/ OL Calendar integration installed conflicts with opening and closing saved email

1-88688497 Conference invitation cannot be created when an & character is present in the Additional Calling Inf

1-87915008 Unable to add Users to an SBE system if 'Enhanced Mobility' users are also defined.

1-87779273 IP212; not showing status of monitored extensions when more than one call the the ext is present.

1-87199687 Inbound call to Vswith Trunk group is attempting to play prompts that have been deleted during house

1-86837756 Calls are routed through Workgroup are getting routed to voice mail without being configured to do s

1-86347351 CDS call registration during network outage sometimes causes tms main queue to be stuck

1-86232537 Phones lose button programming when moved between switches with Director

1-85914047 DTAS is stopping; Application Error 1000; about once a wee

1-84840145 Brazil cell phones now start with 6

1-74526896 Intermittently; Workgroup Agent goes directly to wrap when presented with a WG Call

1-70009128 CMWin - SoftPhone doesn't always go on hook after a call is terminated. (Client)


Defect Number

Description

1-100139751 DTAS 3310-3311 revert fix for 1-73976090

ShoreTel 12.3 GA Software Release Notice 17.63.9603 · ShoreTel 11/11.1/11.2 all GA builds ShoreTel...

Documents

Transcript of ShoreTel 12.3 GA Software Release Notice 17.63.9603 · ShoreTel 11/11.1/11.2 all GA builds ShoreTel...