Issue 3 - July to September 2014

WHAT’S IN THIS ISSUE

SHELL RETAIL PHILIPPINES WINS GLOBAL AWARDS

SHELL ADVANCE MOTO CARE EXPRESS:YOUR DESTINATION FOR MOTORCYCLE CARE

SWEETER REWARDS: A TALE OF HONESTY

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I would like to start by saying Congratulations & Thank You - we were able to end Q2 2014 SAFELY - NO fatalities, NO serious injuries and NO LTIs! Our clean safety record was able to cap our record-breaking performance in Q2 2014!

It is in this quarter where we broke records in terms of Lubricants performance and where we registered our highest ever fuels volume performance – with all product grades exceeding targets and each sales district hitting historic highs! More importantly, we have been able to deliver all these by providing superior customer experience as proven by our 95.1% Net Promoter Score (NPS) – again making us No. 1 in the world!To add to our list of world bests: it was also on this quarter where the Philippines’ ‘DO PVP strategy: Partner of Choice’ won the Downstream Director Award for External Focus, and Mr. Alex

Pascual was recognised as Q2 Global PMC & FMC.

In this edition of Profiles, we will take you back to Beijing, China and re-live the experience of Mike Ramolete and Pretzel Vicencio who made the Philippines proud by bagging two major awards, the Global District Manager of the Year and the Global Retailer of the Year.

To demonstrate how Shell is able to ensure consistent delivery of superior customer experience, Shell staff went around selected sites during the Deep Clean Week to help ensure that our facilities are clean and will remain a convenient destination for our customers. Shell Quality Vans in Luzon, Visayas and Mindanao were also deployed to further provide re-assurance to Shell customers that the Shell fuel products they purchase are of the right QUALITY and right QUANTITY all the time.

I am also particularly excited to inform everyone that aligned with Shell’s thrust on innovation to seize market opportunities, Shell launched the 1st Shell Advance Moto Care Express (SAMCE), a dedicated lube bay for motorcycles, ably supported by Shell-trained motorcycle mechanics.And of course, the story of Joelito Flores, a forecourt staff of our site in New Banilad, Cebu City, who found a bag with Php40,000.00 cash and demonstrated honesty by returning the money to a Shell customer who had

MY DEAREST RETAILERSAND COLLEAGUES,

been searching for it for days as it was her retirement money. This act of honesty by Joelito, our forecourt hero, indeed makes the People Make the Difference Real program, REAL for our customers.

This issue of Profiles demonstrates how we are able to have sustainable growth in our volume performance by successfully Welcoming our customers to Shell: we DIFFERENTIATE our products and services via the Shell Quality Van & Shell Advance Moto Care Express, we ensure that our FACILITIES are clean & inviting, and above all, we have world-class, passionate PEOPLE who are committed to make the difference REAL– from Shell staff to Shell Retailer partners to our forecourt front-liners.

Finally, I would like to invite everyone to our NATIONAL RETAILER CONVENTION on Dec. 3-5, 2014 at the Sofitel Hotel in Pasay, Metro Manila. This activity is an opportunity for us to celebrate our triumphs and milestones in the last few years and at the same time allow us to align our priorities for 2015 and beyond so we can continue to generate year on year growth.

Once again, congratulations to all of us and may the stories in this issue inspire us more to exceed our current performance!

Keep safe!

Jay C. LazoOperations Manager – Retail Philippines

SHELL RETAIL PHILIPPINES WINS GLOBAL AWARDS SHELL RETAIL PHILIPPINES JOINS THE ELITE CIRCLE OF RETAIL WORLD CHAMPIONS IN THE 8TH SMILING STARS EVENT HELD IN BEIJING, CHINA.

hat makes Shell one of the most preferred brands in the world

is the handiwork of its committed people. Shell considers its people as its most important asset, thus, they are recognised for delivering outstanding performance.

Recently, top performing retailers and sales staff were recognised in the 8th Smiling Stars event held in June 2014 in Beijing, China which catapulted them to become Retail world champions. It was an awards night worth remembering with elaborate traditional Chinese lion dance that ushered guests from the gardens of JW Marriot Hotel to the grand ballroom where the awards ceremony took place.

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HEADLINE

Shell Retail PH Team Millicent Ngo, Rey Abilo, Gino Rodriguez, Jun Ratilla, and Loy Javellana with Elen Phillips, Vice President for Fuel Sales & Marketing during the awarding ceremony.

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Oying Yam

CONGRATULATIONS TO OUR GLOBAL PEOPLE MAKE THE DIFFERENCE REAL! AWARD WINNERS

The Retail world champions have demonstrated true passion for innovation and determination to beat the competition with their significant contributions in growing the Shell business all over the world. They have won the honor of being one of 2013 Global Awardees for their excellent demonstration of customer focus, commercial mindset, and operational excellence.

Shell Retail Philippines brought home honor and pride with global awards that only signify excellence. Shell Retail Philippines District Manager for Metro Manila Mike Ramolete outshone managers across the globe for winning the 2013 Global District Manager of the Year while Shell Retailer Pretzel Vicencio bagged the 2013 Global Single Site Retailer of the Year. Ramolete stood out from several District Managers from over People Make the Difference Real countries globally. In his speech, Ramolete said, “To be awarded as Global District Manager of the Year for 2013 is definitely one of the highlights of my career in Shell.” Receiving the award on the eve of Philippine Independence day, Ramolete shared that winning the award was like winning a gold medal for the country in the Olympics as he glowed with pride while delivering his message. “This recognition is not about me, but about our team – the passionate RTMs and the Retailers in Metro Manila – who collectively works very hard to bring the best customer experience at our sites, and make our customers want to come back and buy more. It is to them that I really

Global District Manager of the Year: Mike Ramolete, Philippines

Global Commercial Fleet Team Lead of the Year: Emre Soylemezoglu, Turkey

Global Commercial Fleet Account Manager of the Year: Omer Civelekoglu, Turkey

Global Territory Manager of the Year: Boonkue Chaisuriya, Thailand

Global HSSE Retailer of the Year: Hong Hua Huang, China

Global Single Site Retailer of the Year: Pretzel Vicencio, Philippines

Global Multi Site Retailer of the Year: Nadezhda Volokhovich, Russia

Global Retail Business Partner of the Year: Coles Express, Australia

Shell Retail Philippines District Manager Mike Ramolete and Global Single Site Retailer of the Year Pretzel Vicencio (fourth and fifth from left) with the other awardees during the Night of the Smiling Stars.

share this recognition. I am very fortunate to be working with a great team who make me look good.”

In the awards ceremony, Executive Vice President of Shell Retail István Kapitány praised the excellent performance of the winners in delivering superior customer experience by making customers understand the benefits of Shell’s fuel technology and their commitment to delivering operational excellence. “Tonight, we are here to recognise your dedication and passion. You make us stand out from the crowd and beat the competition. Every day, you put your heart and soul into delivering an outstanding customer experience. You make the difference real.”

Aside from the pride that Vicencio and Ramolete have brought this year, the Shell Retail Philippines team also prides itself with other significant achievements including the recognition of the team for its innovative Dealer-Owned platform solution. Shell Retail PH Team Millicent Ngo, Rey Abilo, Gino Rodriguez, Jun Ratilla, and Loy Javellana were declared as Pinnacle Winners for Partner of Choice category (DO PVP).

With these awards as inspiration, the Shell Retail Philippines team carries on to make its customers feel what world-class service is and continue to aim for delivering remarkable results for Shell to maintain its position as the leading energy company in the world.

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hell has already made impressive milestones in improving personal

and process safety practices in the last eight years that it has been celebrating Safety Day.

In the Philippines, the combined efforts of the Shell companies in the Philippines workforce led to fewer people getting injured and affected by unforeseen accidents in the course of Shell’s operations. Even with these commendable safety milestones, Shell companies in the Philippines (SciP) needs to improve further to reach greater achievements in its journey towards Goal Zero.

STRENGTHENING COMMITMENTThis year’s celebration of Safety Day, held on June 4, 2014, focused on the theme ‘Achieving Goal Zero’. This created an opportunity in strengthening the SciP teams’ reflections on the journey to build a stronger safety culture in pursuit of Goal Zero.

As the goal of ‘Achieving Goal Zero’ remains and Shell fortifies its no leaks, no harm to people, and no harm to the environment pledge, the Safety Day celebration was led by the Country Coordinating Team and Leadership Team citing the significance of working together and strengthening our safety culture towards Goal Zero.

A SHELL-WIDE CELEBRATIONThe Shell Safety Day 2014 was celebrated in six major sites of Shell – Shell House collaborated with the Pandacan Depot; Shell Business Operations Manila celebrated Safety Day at Solaris One Building, SPEX celebrated in Bellevue, Alabang;

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SAFETY IN SHELL

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Tabangao Refinery held theirs at the Talaba Basketball Court; Shell Davao in their Davao District Office; Shell Cagayan Depot conducted the celebration in their Depot Conference Room, with the afternoon sessions held at the NMIF Project Site; while Cebu celebrated at the Shell Cebu Regional Office.

The celebration focused on re-energising the Life Saving Rules (LSR) and identification of the violations on safety which the staff committed to address while attending to their daily activities.

After the Safety Day 2014 programme in each site, breakout sessions were conducted discussing topics like LSR engagement in office, marine, and road safety, barrier thinking training, Retail Safety, and Commercial Fuels-Safety Session. These sessions aimed to re-energise the essential safety practices that every Shell staff should know by heart.

Observing safety is at the heart of the Shell Retail business, and each member of the team embraces the strong safety culture. After the breakout sessions, the team visited their assigned retail stations to share and reinforce Shell’s commitment to safety together with Shell retailers and site staff. In some sites, fire drill, car on fire, robbery and other drills were conducted. The visitation was also an opportunity to check NMPIs on the sites. The activity extended up to the retail site Shell’s best practices in maintaining safety at all times by sharing information that can help in preventing occurrence of accidents.

While the whole Shell community continues to work together to make each day safe, let us always remember the words of Executive Vice President for Retail Istvan Kapitany, “Safety never stops being number one. We must ensure that our operations are safe at all times.”

The Shell House-Pandacan Depot combined celebration was highlighted by the presence of CCT members (front row, from L-R) Vice President for Communications Roberto Kanapi, Vice President for Retail Oying Yam, Shell Philippines Downstream Cluster Controller Shaiful Zainuddin, Country Chairman Edgar Chua, Vice President for Legal and Managing Counsel Atty. Jannet Regalado, Country Health Advisor Rose Rivera, Supply Operations Manager Randy Anastacio, Lubricants Manager Dennis Javier, and Human Resource Manager Gerboy Ortega, and (top row, 2nd from right) Commercial Fuels Business Manager Mao Vergel De Dios.

SAFETY DAY REINFORCESCOMMITMENT TO GOAL ZERO SHELL COMPANIES IN THE PHILIPPINES CELEBRATED ITS ANNUAL SAFETY DAY WITH THE THEME ‘ACHIEVING GOAL ZERO’.

Shell employees gather for the annual Safety Day celebration.

DEEP CLEANING REFRESHESSHELL RETAIL SITES

lways aiming to provide motorists superior customer experience, Shell

partnered with Unilever in cleaning up Shell stations all over the country in celebration of Deep Clean Week.

A smile on a customer’s face matters to Shell. Seizing every opportunity to make customers smile each time they drive by a Shell station is what every staff on the ground aim for each day.

Be it the service or the facilities, Shell delivers its best to create that smiling moment in every customer each time they drive by a Shell retail station. Find out what Shell Retail Philippines had accomplished to keep customers smiling and come back for a gas up at Shell stations.

GET READY TO SHINE WITH DOMEX Traveling during peak seasons introduces heightened risks of acquiring diseases. Oftentimes, gas stations along major roads become the necessary stop-over points for commuters and private motorists, resulting in crowded, busy use of retail station facilities.

With more people using the facilities, maintaining cleanliness becomes more challenging. Research revealed that cleanliness in a retail site is one of the factors that create a good impression among motorists. It is what they experience when they gas up that determines if customers would keep coming back. In fact, customers are more upset by failures that inconvenience them directly, such

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A LOOK BACK

as dirty pumps, slippery forecourt, and dirty toilets.

To address this, Shell has partnered with Unilever through Domex for Deep Clean Week, a project to clean up Shell stations around the country, and the 1 Million Clean Toilets program, an advocacy that aims to raise awareness on the need for proper toilet sanitation and to help improve access to clean toilets. Domex wants to empower and inspire Filipinos to clean their own toilets with specialized cleaners in an effort to reduce the incidence of diseases that are related to lack of proper toilet sanitation.

DEEP CLEAN TAKES THECUSTOMERS INShell Retail Philippines staff organised themselves for a spic-and-span cleaning at various Shell service stations in celebration of Deep Clean Week, a weeklong clean up activity which supports the goal of creating a positive image for Shell among motorists and encourage them to keep coming back to gas up.

Enjoying a successful run since its launch in April last year, the clean-up activities carried out at Shell stations from May 12 to 18, 2014 were made more energised by Shell’s partnership with Unilever. Making the stations sparkle by doing deep cleaning may have been tiring for the Shell staff, but it was definitely an activity made easier by using Domex, one of the superior cleaning products available in the market today.

“Deep Clean Week is about spotting areas of the station that are not part of the everyday cleaning cycle. Building on the enthusiasm from 2013, I am excited to launch this year’s Deep Clean Week. We’ve listened to your feedback from last year and have refreshed a number of our tools to make this year’s programme even more successful and truly impactful,” said Oying Yam, Vice President for Retail.

Deep Clean Week was conceptualized to support Shell VISA (Visual Identity Standards Audit) process, an objective audit process which is designed to provide assurance that standards are being met at the Shell service stations as well as to identify non-compliance.

While the aim is to provide a pleasant experience to Shell customers each time they visit the station, VISA functions to assess three key areas in Shell service station: Cleanliness (whether the site is kept suitably clean to present a positive image to customers); Condition/Maintenance (whether the site is kept suitably maintained); Correct to Shell brand standards (assessing the correct use of Shell colors and logos).

The participation of Shell staff in the Deep Clean Week provided a different perspective in ways of delivering better service to Shell customers. Cleaning up grimes and thick grease on pavements were more than enough for the participants to profusely sweat out, but the experience of being with colleagues doing thorough cleaning in Shell service stations is one for the books. Shell retailers were properly engaged for the updated Excellent Housekeeping Guidelines which will be their reference in maintaining cleanliness in retail sites whole year round.

The weeklong clean-up activity was made more fun and exciting with rewards for Shell staff and retailers who delivered a sparkling performance in making their assigned service station shine brighter.

Shell, the global leader in power, energy, and gas technology, recognizes the need to provide clean and bright facilities to its customers. Through the Deep Clean Week, Shell service stations not only sparkled with cleanliness, but definitely put a big smile on faces of Shell customers when they gas up. Shell Retail employees participate in cleaning various retail sites during the Deep Clean Week.

SUSTAINING BRAND CONFIDENCE WITH THE NEW SHELL QUALITY VAN

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he launch week had been special and exciting for Shell Retail

Philippines with the unveiling of the much awaited Shell Quality Van (SQV). The SQV launch were staged for two consecutive days – one in South Luzon Tollway (SLT 2) and another one in Baloy, Cagayan do Oro City. Both events were graced by officers and members of the Association of Pilipinas Shell Dealers, Inc., Shell Retail Philippines business heads, and Retail’s sales and operations staff.

Shell’s passion for delivering smarter mobility through top quality fuel brands is what drives the company to constantly innovate across its product range. To ensure that Shell retail stations will continuously meet the standards and deliver excellence to valued stakeholders, the SQV shall be visiting sites to conduct quality and quantity evaluation.

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SHELL ADVANCE MOTO CARE EXPRESS: YOUR DESTINATION FOR MOTORCYCLE CARE

ince 2005, the number of motorcycles on the road is

increasing rapidly. More and more people are choosing to ride motorcycles to get them to their destinations in just a short time considering the traffic congestion on the roads. Recent data revealed that that motorcycle drivers are increasing

by 20% year on year. The rapid growth also spells opportunity for business as motorcycle units require care and maintenance for a hassle-free ride.

The demand for motorcycles is definitely not going to wane soon with the convenience and ease that it offers to motorists. Motorcycle owners need

S not worry anymore where to take their units for a much-needed maintenance check with the launching of Shell Advance Moto Care Express (SAMCE), a facility that offers comfortable and inexpensive bike servicing bay. The plan for 2014 is to expand to 22 sites all over the country.

SAMCE is the first dedicated lube bay for motorcycles. It features a dedicated bay with lifter and tools for a wide range of motorcycle brands and models. What enhances the offering of this Shell facility are the mechanics who possess the skills and expertise in handling different motorcycle brands and models. They underwent extensive training and are certified to professionally handle oil change, tune up and safety check.

To ensure that customers get the best service from SAMCE, the mechanics were also equipped with knowledge on operational excellence which focuses on building customer relationship. It only means that the mechanics have the knowledge and skills on managing customers from the

SHELL RETAIL PHILIPPINES LAUNCHED THE SHELL QUALITY VAN AS IT AIMS TO STRENGTHEN ITS CUSTOMER VALUE PROPOSITION (CVP) OF BEING THE PARTNER OF CHOICE AND SUSTAIN STRONG CONFIDENCE OF MOTORISTS WITH THE SHELL BRAND.

WHAT SQV DOESThe SQV is capable of testing fuel properties which include density; vapor pressure; research octane number (RON); distillation; aromatics; benzene; and ethanol/fatty acid methyl ester (FAME).

It will also be a reliable tool in analyzing the quality of fuels (both gasoline and diesel) based on Shell Product standards at designated Shell retail sites, calibration of Shell dispensers to ensure that they meet local legislation on volume delivery tolerance, measure pump reading to reconcile the periodic sales against withdrawal, inspect critical equipment such as camlocks, pump meter and over/under dispensing pumps.

A SEAL OF QUALITY WITH SQVAfter the inspection and testing, SQV streamers will be provided to Shell

retail sites as proof that they passed the overall inspection of the Shell Quality Van. These streamers shall serve as the site’s certification and assurance to the customers that the site is selling quality fuels with the right quantity at all times. “Through the Shell Quality Van, we can ensure that we are committed to meeting customers’ expectations,” said former Shell Retail Operations Manager and now Network Delivery Manager Jojo Gesmundo.

time they come to the bay until they leave.

Retail sites with SAMCE are located in the following locations: Palapala- Cavite, Antipolo, Rizal and Tagum, Davao, and are soon to rise in the following areas such as Juan Luna Del Fierro, General Luis Street in Novaliches, Montalban in Rizal, Quirino Claudio, Quirino Naga Road, Rizal Nueva Ecija, Alangan Limay Bataan, Fernando Angat Bulacan, Muzon Del Monte Bulacan, Agnaya Plaridel Bulacan, Bucal Calamba, Mantagbac Daet in Camarines Norte, Buhi in Camarines Sur, Lumang Bayan in Calapan Oriental Mindoro, Bacalso Siga Bulacao, Catbalogan in Western Samar, Cogon in Ormoc City, Real North Tacloban, Nunez Camino Nuevo, Malaybalay in Bukidnon, Cabadbaran in Agusan Del Norte, and Mahayahay in Iligan.

With an attractive and dedicated bike bay accompanied by skilled and customer focus mechanics, SAMCE will be an invaluable service offer to motorcycle drivers.

SHELL IS ON HIGH GEAR TO SERVE MOTORISTS BETTER

SWEETER REWARDS

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hell Retail Philippines is moving aggressively to open more dealer-

owned (DO) Shell service stations all over the country.

As of July, there are already 23 sites opened at key locations in the country. In Metro Manila, three Shell stations have been opened in Caloocan, Antipolo, and Binangonan. Shell loyal customers in North Luzon are now experiencing the convenience of filling up gas with the opening of five Shell stations at McArthur Highway in Bocaue, Sta. Maria in Bulacan, Paoay in Ilocos Norte, Mabalacat in Pampanga, and Sapang Palay in Bulacan.

Not to be left behind is South Luzon with the inauguration of seven Shell service stations in Binan in Laguna, Lumang Bayan in Calapan City, Calamba City in Laguna, Imus in Cavite, and General Trias in Cavite getting three station openings. In Visayas, a Shell station was inaugurated at Valladolid in Negros Occidental.

is goals inspire him to be better each day.

At an early age, he knows the value of working hard. And he grew up with admirable qualities appreciated by the people around him. Our man of the hour is Joelito Flores, a forecourt team leader at Shell Banilad station in Cebu.

Joelito knows that in his line of work, honesty is valuable. He sees each day as opportunity to deliver the best service to Shell customers and be a good example to his co-workers. In his more than four years of working at the Shell station, Joelito is grateful for all the experiences that shaped him to become a better person.

“Working at Shell helps me in many

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Tying with South Luzon for having the most number of DO stations opened, motorists in Mindanao are now enjoying the Shell brand of service at Shell stations in Kabacan, North Cotabato, General Santos City, Zamboanga Del Norte, Taboc Opol in Misamis Oriental, Barra Opol in Misamis Oriental, Butuan City, and Cagayan De Oro City.

These milestones have been made possible with the strong teamwork of Territory Manager Paolo Bernardo, Lester Khan, Rem Pine, Mark

Malabanan, Greg Moratin, and Mark Calo; Growth Implementors Bobby Buencamino for North Luzon, Tisha Sugui for South Luzon, Ares Albelar for Mindanao, and Jun Ratilla for Visayas; Delivery Teams OST, RBAC, T&S, Pricing, Credits, Sales District, Marketing, Network, CP, and Finance.

This year, as it celebrates100 years of successful operations in the Philippines, Shell is set to open more service stations to provide its loyal customers easy access to Shell’s quality products and services.

A FORECOURT TEAM LEADER OF NEW VENTURES SHELL STATION IN BANILAD, CEBU BROUGHT JOY TO A SHELL CUSTOMER FOR HIS GOOD DEED THAT CAN INSPIRE THE WORLD.

THE GOOD NEWS

Joelito receives a token of appreciation from Shell Retail Philippines General Manager Oying Yam for his honesty during the cluster’s general meeting.

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THE GOOD NEWS

“It was overwhelming when people recognise me for my work, and it encourages me to do even better

and be a good role model.” - Joelito Flores

ways. I have learned the importance of self-discipline and perseverance. It is also in this work that I developed my people and leadership skills. I am proud that I am working for Shell because they take good care of their people,” said Joelito.

With all his good qualities, Joelito is an everyday hero. Here is his story of honesty that made him a Shell ambassador and an inspiration for the people around him.

HONESTY PAYSJune 7, 2014 was the day that brought out the heroism in Joelito. It was a busy day at the Shell station operated by Shell retailer Christopher Ian Sim. Everyone was busy attending to Shell customers, and Joelito was on his way to the cashier’s booth when he saw a plastic wrapper leaning behind a pump. He immediately inspected the package which showed a bundle of bills amounting to Php 40,000.00. After thorough investigation using the station’s CCTV footage, the owner of the package was not determined. Days passed and no one was claiming the money, and the station already thought of making a radio announcement.

And by design of fate, a little over a week after the money was found, Genara Camay, an employee of Cebu City’s capitol and a member of People’s Multi-purpose Cooperative

returned to the station to refuel. Joelito attended to Genara for a refuel, and recalled that she was the last one at the station’s bay where he found the bundle of bills.

When Joelito asked the Shell customer if she might have lost something valuable more than a week ago, Genara’s face lighted up and frantically blurted that she lost her retirement incentive and she’d been retracing her path that day in a

desperate attempt to find her money.

Genara cannot thank Joelito enough for his honesty to return her retirement incentive. Joelito’s good deed was Genara’s source of great joy. For his honesty, Joelito earned the trust of Genara and his employer. “Joelito is my trusted service crew at Shell that is why I always look for him each time I gas up on this site. He is the best!” said Genara. Shell Retail Philippines General Manager Oying Yam honored Joelito for his good deed in a simple ceremony during the cluster’s general meeting.

For his goodness, Joelito not only received a modest reward from Genara, but also earned a good reputation for himself and for Shell that is built to last a lifetime.

INSPIRING OTHERSJoelito is definitely a profile of our so-called modern day heroes. Way

back in his days at Mainit, Oslob in Southern Cebu, Joelito has already shown admirable qualities as a child.

At age 12, he is already helping his family by selling newspapers. He once worked in a company as production worker. Now that he is working at Shell, Joelito is thankful that he is able to support his family, and provide for his children’s education.

At work, he maintains good

relationship with everyone and finds time for leisure in the company of his co-workers and managers. As he continues his life’s journey, Joelito is aiming for accomplish his dreams for himself and his family. At the moment, he is applying for site manager position.

“It was overwhelming when people recognise me for my work, and it encourages me to do even better and be a good role model,” shared Joelito.

With all the challenges that he has gone through, Joelito remains optimistic about life. “By doing and thinking good all the time, I always believe that there will be sweeter rewards.” He believes that doing good things attracts good karma. He joyfully lives each day of his life with his family as inspiration, and for all his goodness, Joelito is a fountain of inspiration for others to become better.

Joelito receives a token from Shell customer Genara Camay witnessed by Shell Retailer Chris Sim (far left) and co-employees at the retail station.