Services for

Service Guide

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Businesses are increasingly challenged with transforming IT, while managing day-to-day demands. IBM has developed a variety of services that provide quick payback that you can implement now. I encourage you to explore all of the areas outlined in this document:

• How to extend the life of the IT investments you’ve already made to double IT capacity.• How to rationalize your current data center infrastructure to save up to 50 percent of operational

costs.• How to design and build flexible data centers to defer 40-50 percent of the total costs.• How to integrate IT and facilities management to free up critical staff.

If you have any questions, please call us at 877-427-3287 and mention 609CG98W.

Thanks for viewing this guide!

Sincerely,

Steven SamsVice President, IBM Sites and Facilities Services

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Steven SamsVice President IBM Sites and Facilities Services

Link IT and Business StrategiesServices that can help you align your IT investments with your business priorities to deliver on your company’s goals.

Redirect and Reinvest ResourcesServices that can help you save money and redirect the savings towards more strategic initiatives.

Predictive InsightsServices informed by analytics and expertise to help provide deeper insights for better decision-making.

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Use these icons to identify the key business benefits each service is designed to deliver

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Table of Contents

Extend the Life of Your IT Infrastructure6 Server Optimization and Integration Services

7 Storage Optimization and Integration Services

8 Networking Strategy and Optimization Services

9 Network Integration Services

10 Middleware Strategy and Design Services

Rationalize Your Data Center12 Facilities Consolidation and Relocation Services

13 Data Center Strategy and Planning Services

Flexible Data Center Design15 Service Management Strategy and Design Services

16 IT Facilities Assessment, Design and Construction Services

17 Facilities Cabling Services

18 SmartCloud Enterprise

19 Service Management Implementation Services

Integrated Management21 Server Managed Services

22 Storage Managed Services

23 Tivoli Live

24 Enterprise Command Center Healthcheck

Defer capital expenditures on new IT tech-nology or additional data center capacity.

Extending the life of your data center assets can help enable you to defer significant capital expenditures on new IT tech-nology or additional data center capacity. According to indus-try estimates, more than 80 million servers will be installed in the next few years, distributed server utilization is less than 15 percent and virtualization maturity is at 20 to 30 percent. So, there is a lot of opportunity to improve asset utilization. Operating a smarter data center can enable you to double IT capacity or reduce operational expenses by up to 50 percent.

Extend the Life of Your IT Infrastructure

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A large Italian bank uses virtualization technology to con-solidate 40 servers to two, dramatically reducing service support and energy costs.

OverviewWith these services, your organization can create a cost-effective, scalable, flexible and resilient server infrastructure to support your business applications. IBM service experts use industry-leading consolidation and virtualization practices paired with high availability based on IBM experience and intellectual capital to optimize your server performance.

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Highlights• Helps:

• Consolidate and virtualize the number of servers in the infrastructure and lower total cost of ownership. The reduction can range from 30 to 70 percent and the payback from 3 to 12 months

• Secure the server environment and provide a more flexible and responsive IT infrastructure

• Improve operational efficiencies and response times• Enhance and simplify systems management• Improve application performance and availability• Increase security, automation and access to critical

business information and processes• Support lower software license fees and reduce

maintenance fees

DurationTwo weeks to more than six months, depending on the scope of the project.

Predictive Insights

Consolidate and virtualize to reduce the number of servers in your infrastructure and lower total cost of ownership, typically, 30 to 70 percent, with payback in the range of 3 to 12 months.

Analytics-based capabilities can help simplify and speed the virtualization of complex Windows and Intel workloads. Potential benefits can include the following:

• The ability to virtualize up to 70 percent of operations• 6 to 18 month return on investment for complex

workloads• Up to 50 percent less transformation costs• 40 to 80 percent faster implementation

Server Optimization and Integration Services

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A leading Asian footwear manufacturer reduces operational costs with a scalable server and storage architecture—and improves performance and control.

OverviewWith these services, your organization can create a storage environment that helps optimize performance and lessen costs by reducing IT infrastructure complexity, controlling management costs and increasing adaptability.

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Highlights• Includes:

• Services for efficient storage management and storage provisioning, storage consolidation and storage virtualization

• Consistent methodology and process for optimizing the storage environment to address customers’ business needs

• Offers an innovative services model that uses hardened tools, methods and software to provide outstanding value

• Provides results-oriented services that allow you to achieve near-term or strategic business results from your IT investment

DurationTwo weeks to more than six months, depending on the scope of the project.

Virtualize and consolidate storage to reduce complexity and energy use while improving capacity and data management.

Storage Optimization and Integration Services

Redirect and Reinvest Resources

Reduce total cost of ownership by 30 to 70 percent. Typical payback is from 8 to 24 months.

Storage virtualization can significantly increase utilization, simplify management tasks and allow companies to defer the purchase of additional devices—even as data grows.

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Helps you achieve the optimal balance of network functionality, cost savings and business benefits. Identifies potential costs savings with typical results of 10 to 30 percent.

OverviewThese assessment and planning services provide recommendations for cost effective networks that deliver the performance, availability and security to support data center consolidation and virtualization initiatives.

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HighlightsDeliver actionable recommendations for network infrastructures that: • Support the traffic patterns of a consolidated and

virtualized IT environment • Optimize application performance in response to end

user demands• Tie together current and immediate requirements with

long-term goals

DurationTwo weeks to more than six months, depending on the scope of the project.

A major bank was planning to consolidate branch servers supporting 500 locations into a data center to enable faster rollout of new services, but was concerned about the end user experience. IBM delivered an analysis of the impact of the server consolidation on the key applications and a set of network and security requirements to support the initiative. The bank was able to confidently move toward realizing the costs savings of the consolidation with a plan for the network to maintain application performance.

Networking Strategy and Optimization Services

Link IT and Business Strategies

Reins in network costs while delivering required levels of performance. Reduces the risk with complex data center projects. Average costs savings 10 to 30 percent.

OverviewThese services provide design and implementation services for data center networks that support server and storage consolidation and virtualization initiatives.

HighlightsArchitects and designs a data center network that: • Supports the rapid provisioning of IT services• Can be managed with the rest of your IT infrastructure • Takes advantage of high performance, cost saving

technologies• Assists with technology selection from a range of

technology providers• Manages the implementation of the network using

proven methods

DurationTwo weeks to more than six months, depending on the scope of the project.

A multimedia company conglomerate set a course to streamline operations of its acquisitions with a next generation data center to consolidate existing centers. To support this new environment, IBM designed and deployed a high performance, highly virtualized and scalable network based on open standards. As a result the client reduced initial project costs and ongoing energy consumption, and decreased ongoing operational costs using a single networking operating system.

Network Integration Services

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OverviewBy enabling the integration of applications, services and platforms, an effective middleware strategy can help deliver multiple benefits. Along with a more efficient, optimized use of available IT resources, middleware can support collaboration, improve system performance and availability and offer flexibility. First, however, you need to develop a strategy and design that define your vision for delivering a middleware infrastructure. Without expert planning and architecture during implementation, a middleware infrastructure can be difficult to manage, expensive to operate and underutilized.

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Predictive Insights

A Global automobile manufacturer consolidates middleware infrastructure for significant cost savings of 71 percent. They were spending $28 million a year for their Customer Relationship Management environment. After the middleware rationalization they:

• Reduced the costs from $28 million to $8 million a year

• Reduced resource required to manage that middleware environment from 26 people down to 3

• Reduced servers required from 24 down to 8• Increased both availability and their

responsiveness to new customer demands from a more standardized environment

Middleware Strategy and Design Services

Get started today with your middleware strategy and designIBM Middleware Strategy and Design Services can help you get started

planning and designing your middleware infrastructure to align with your

business objectives. Our middleware services are designed to help reduce

the complexity, risk and cost for implementation while enabling you to realize

a faster return on investment. Our disciplined methodology includes strategy

definition, assessment and benchmarking of your existing IT capabilities

and plan documentation. We provide workshops and case building, as well

as help identifying initiatives as a part of a prioritized roadmap. Through

collaborative planning, our consulting service can help you:

• Transform your IT to be more responsive, flexible and service-driven

• Identify opportunities for infrastructure cost reduction while maintaining

service levels

• Free up your valuable IT staff to focus on core business priorities

Traditional application providers and project-oriented consulting firms

often lack expertise across process and technology environments. IBM

combines broad expertise, experience, assets and proven delivery methods

with a pragmatic approach to planning and design. Our versatile reference

architecture is a proven resource that can provide a blueprint for you to build

an optimized and agile environment.

Reduce the complexity, risk and cost for middleware implementation while helping realize a faster return on investment.

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Rationalize Your Data Center

Get an optimal portfolio to provide a much more effective, responsive and flexible model for the future.

Chances are you have multiple server rooms, or multiple data centers, and under-utilized servers and storage devices. Typically, there are ways to rationalize those assets into an optimal portfolio to provide a much more effective, responsive and flexible model for the future.

Organizations rely on dedicated data centers as well as backup sites, remote locations, wiring closets and server rooms. Consolidation and relocation away from expensive data center leases or ineffective locations can significantly improve efficiencies, reduce the assets managed and improve resource utilization.

From 1997 to 2007, IBM consolidated the total number of data centers used to manage our own business from 235 to 12 in all geographies, consolidated from 31 different networks to one globally managed network, and reduced the number of deployed applications from more than 15,000 to just 4,700. The operational cost savings totaled US$1.5 billion over five years.

A comprehensive data center strategy can provide an objective analysis to help you rationalize your data center portfolio to address application availability and capacity requirements and to improve operational efficiency. Analytics enable mathematical modeling that can reveal your existing data center state in both financial and operational terms and provide alternative scenarios based on your business data. In addition, analytics offer logical dependency mapping tools for applications and servers to assist in relocation planning.

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A mid-sized telecommunications firm moves to a larger, easier-to-manage data center without interrupting critical operations thanks to IBM.

OverviewThese services are designed to migrate applications, data and IT equipment between data centers while reducing risk and providing a seamless transition for end users. We use a multiphase, consulting-based approach to support smooth transitions and future-ready environments that enable you to deliver better performance to users.

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Highlights• Deliver seamless transition to end users:

• Applies mathematical modeling from IBM Research to identify application and server dependencies for relocation

• Ensure dependent applications and equipment move and come on-line together

• Migrate data on-line almost instantaneously to meet application availability requirements

• Reduces risk:• Remediate unsupported environments for the move• Rehearse move and fall back plans to identify and

solve potential issues• Implement a move day command center to address

unforeseen issues• Use experienced relocation project managers to

reduce project uncertainties• Leverage the relocation to reduce infrastructure costs:

• Standardize the IT environment before the move• Replace up to 30 percent of end-of-life assets• Reduce storage management costs by 10 to

25 percent

DurationOne to nine months, depending on the scope of the project.

A large U.S.-based waste disposal and recovery provider, needed to implement an energy-efficient, scalable and resilient data center and relocate equipment in just over four months

• The migration process itself went smoothly• A number of users said, “This project seemed

like it was flawless and went just like we told the users it would go.”

Facilities Consolidation and Relocation Services

A mid-sized telecommunications firm moves to a larger, easier-to-manage data center without interrupting critical operations thanks to IBM

• Relocated client operations seamlessly, avoiding any outages or interruptions while migrating to a new IT architecture

• Established common IT standards that streamline management operations and enable automation of routine tasks

• Simplified the rollout of new server hardware, reducing the process from two weeks to less than one day

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Predictive Insights

OverviewThese services help your organization rationalize your data center portfolio to address key business requirements of application availability, capacity and operational efficiency. Developing a comprehensive data center strategy requires analytical tools that leverage extensive research from interdisciplinary teams with deep skills and knowledge ranging from data mining and analytics to outage mitigation. Working with IBM Research, we’ve infused innovative mathematical modeling into our tools to help bring the future into the present so you can take action today.

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Highlights• Enables growth and business agility through detailed capacity

projections• Improves application availability and helps reduce risk by pro-

viding visibility into resiliency options• Provides detailed cost analysis to inform investment decisions• Enhances communication with stakeholders through a com-

prehensive business case and strategy road map.

DurationOne to twelve months, depending on the scope of the project

A major university in Australia needed to support rapid data growth to be able to serve a population of 45,000 students on 11 campuses. An IBM team conducted a data center strategy engagement to determine the risk factors and requirements for a new data center. The university then asked IBM to assist with implementing a scalable, modular data center. The university was one of the first institutions in Melbourne to adopt free cooling. This helped the university realize US$200,000 in energy savings over the ten-year life of the data center.

Data Center Strategy and Planning Services

Predictive Insights

Customer ProfileA U.S. technology manufacturer needed to update its data center strategy to address asset concentration and improve application availability. Around 90 percent of its global production workload was concentrated in a single, nonredundant aging facility. With the help of IBM, the manufacturer developed a strategy that included upgrading the existing primary data center to improve resiliency and building a new data center outside the region, relocating critical production into the new data center and disaster recovery into the existing data center. As a result, the manufacturer can:

• Provide capacity for new acquisitions and meet service-level agreements and disaster recovery objectives.

• Realized 32 percent ROI from moving applications to another data center location

• Reduced capital expenses for infrastructure upgrades by 50 percent—all without increasing the existing operational budget.

IBM can help you plan, design, build and test a more effi-cient data center, whether you are building a new data center or expanding an existing one, saving you up to 50 percent in operational costs.

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Flexible Data Center Design

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Match your business requirements to your IT requirements and add data center capacity.

Your data center must be designed to be flexible and cost-effective to meet your company’s computing needs, no matter how demands change. But how can you increase data center capacity while avoiding the pitfalls of IT complexity and sprawling hardware?

Upgrade to a modular data center design with IBM. Modular data centers are not about containerization, but about us-ing smaller increments of standardized components. These enable you to match your business requirements to your IT requirements and add data center capacity when needed. A modular approach can enable you to pay as you grow and buy only what you need, when you need it, to defer capital and operational costs by perhaps 40 to 50 percent.

Data centers designed by IBM deliver flexibility throughout their entire life cycles, over an expected life of 10 or 20 years. But how can you estimate the capacity your business will need years from now? The best up-front investment is a statement of requirements created during data center strat-egy planning. We’ve infused our data center strategy with mathematical modeling services and tools to help bring the future into the present, so you can take action today. The ana-lytics are designed to reveal your existing data center’s status. They report on your data center’s financial and operational terms, while modeling alternative scenarios based on your business data.

OverviewThese services help align your IT capabilities and resources to better support your business goals and shift your focus from systems management to service management. Our consultants, architects and subject matter experts use the extensive IBM library of intellectual capital and assets to deliver a strategic roadmap that shows how IT can support long-term business requirements.

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Highlights• Helps improve business and IT integration, and enables

continued evaluation of business priorities and IT delivery• Identifies actionable service quality improvements that

enable desired business outcomes within budget con-straints

• Recommends ways to reduce operational costs and prioritize service management investments to support higher-value outcomes

DurationApproximately one to twelve weeks depending on the scope of the project.

Service Management Strategy and Design Services

“We needed to standardize operations at all of our facilities quickly. Not only did IBM deliver these uniform processes on time, but IBM did so without going over budget.”

— Sisters of Mercy Health System

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Link IT and Business Strategies

GIB Switzerland reduces 90 percent of its data center energy, saving 130 tons of carbon emissions.

OverviewIBM Data Center FamilyTM solutions are among the most comprehensive in the marketplace, offering flexible and innovative solutions to suit small and midsize businesses’ existing data centers. We offer breadth and depth of experience in designing, installing and building customized or standardized data centers based on your business needs. These solutions include modular data center solutions which use standardized, efficient designs that can align your capital and operational spending to IT requirements. So you pay only for what you need, when you need it.

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Highlights• Optimize costs around energy efficiency:

• 60 percent of the capital costs are related to en-ergy and only 10 percent to the floor space making energy efficiency a key design criteria

• Data center operating costs are three to five times the capital costs and 75 percent of the operating costs are energy related

• Building in small increments allows you to “pay as you grow” building what you need, when you need it allowing enterprise data centers to defer up to 40 percent capital costs and up to 50 percent operational costs until it is needed

• Mid-size clients can realize 15-25 percent lower costs than traditional data centers with up to 25 percent less capital costs and up to 15 percent less total operational costs

DurationTwo to three months for mid-size data centers depending on the scope of the project and 25 percent less time for enterprise class data centers.

Columbia University was able to double their IT capacity with virtually no increase in energy consumption with a scalable modular data center.

IT Facilities Assessment, Design and Construction Services

Predictive Insights

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OverviewThis turnkey service provides comprehensive planning as well as onsite consultation, installation and integration of a fiber optic cabling infrastructure to help reduce data center costs while supporting optimal system availability.

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Highlights• Helps increase the service level and availability of your

data center• Streamlines unmanageable clogs of underfloor cabling

that contribute to excessive heat buildup• Provides more reliable, faster and less disruptive moves,

adds and changes• Offers IBM cabling systems that are prefitted with con-

nectors at the manufacturing stage• Includes direct-attach trunking to help eliminate long

jumper cables, reducing underfloor congestion and enabling better airflow

DurationOne to six weeks, depending on the scope of the project.

Facilities Cabling Services

High-density servers contain more computing capacity per square foot than ever before — increasing the demand for data center connectivity and creating denser cabling networks.

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Redirect and Reinvest Resources

A leading Asian airline reduced system failures by 58 percent, IT service interruptions by 39 percent and downtime by 80 percent after implementing an IBM enterprise-wide IT issue tracking, change and configuration management solution.

OverviewIBM SmartCloud Enterprise is an agile cloud infrastructure service (IaaS) designed to provide rapid access to security-rich, enterprise-class virtual server environments. Well-suited for development, test and production workloads and ideal for IT and application development teams, the IBM SmartCloud delivers cloud-based services, systems and software to meet the needs of your business.

The IBM SmartCloud is built on the skills, experience and best practices gained from years of managing and operating security-rich data centers for enterprises and public institutions around the world. It is designed to deliver the highest quality, reliability and security possible on a shared infrastructure accessible from the Internet.

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HighlightsWhen used for development and test purposes, IBM SmartCloud Enterprise has been proven to:• Reduce capital and operating costs by virtually

eliminating the need for installing IT infrastructure or owning extensive software licenses.

• Reduce IT labor cost by more than 50 percent by reducing the cost and time to provision and configure server environments.

• Drive a faster time to market for new applications and support peak loads with provisioning cycle times reduced from weeks to minutes.

• Eliminate up to 30 percent of all defects that originate from faulty configurations by using standardized configurations.

DurationTypically less than two weeks, though more strategic design can take longer.

A large financial services provider uses cloud computing to efficiently develop, test and deploy new business applications. While, in another case, a Fortune 30 telecommunications company has partnered with IBM to improve test center efficiency and quality, while lowering cycle time.

SmartCloud Enterprise

Redirect and Reinvest Resources

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Introduce or fine-tune the automation of the service management processes with service management software. Reduce costs by up to 30 percent, with nearly 40 percent of organizations achieving payback in year one.

OverviewThese services can help you implement an integrated set of systems management tools based on industry-leading software, process automation and IT Infrastructure Library® (ITIL®) best practices.

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Highlights• Provides comprehensive services that are customizable

to address your needs• Helps improve control over IT service delivery and aligns

it with business objectives• Includes proven methodologies and accelerator tools to

help achieve faster and more cost-effective deployment• Leverages automated, integrated processes to improve

resource, asset, change and service management• Uses ITIL best practices to help you develop a

framework that guides your adoption of IT service management

• Helps build a more resilient IT enterprise—one that can accommodate change while minimizing system failures or other unexpected side effects

DurationTypically four to six weeks.

Service Management Implementation Services

Link IT and Business Strategies

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Integrated Management

Focus your team’s efforts on supporting your company’s business strategy.

IT departments might have limited resources, but you wouldn’t know it from the number of services they are asked to deliver. The expertise and costs needed to manage an IT department can make it hard for businesses to focus on their main objectives. That’s why we offer managed and cloud-based services: They can free you to concentrate on your primary business model.

IBM’s managed and cloud-based services help facilitate a smarter data center while helping you ensure high availability and improved IT staff efficiency. Our portfolio of managed and cloud-based services also features a faster return on investment (ROI) - some in under a year.

Our services can help you focus your team’s efforts on supporting your company’s business strategy, while letting IBM handle the operational support.

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A North America Pharmaceutical company needed a solution that cut IT operational costs by 20 percent. By out-tasking the management of servers, storage, network and middleware infrastructure to IBM they were able to improve ROI.

OverviewAre you managing a complex server infrastructure? Do you need to minimize up-front capital investments while also accessing newer technologies? Is your IT staff spending more time on server management than on new IT projects?

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HighlightsIBM Server Managed Services offers you access to processes, tools and methodologies developed by IBM in our experience managing more than 206,000 servers worldwide. These services help you establish a collaborative, innovative computing environment to support your business without significant up-front costs. These services can help you: • Contain the costs and challenges of managing your IT

environment• Release strategic IT resources to focus on other projects• Increase security, stability, server availability, operational

efficiency and scalability• Access alternative funding models to help you work

within financial constraints• Enhance service-level visibility and management• Enhance effectiveness of internal chargeback

mechanisms• Reduce total cost of ownership

Server Managed Services

Redirect and Reinvest Resources

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IBM was asked to take over the management of a French auto supplier’s storage environment, resulting in operational cost savings of at least 20 percent, through storage optimization by using flexible sharing options.

OverviewAre you looking to leverage the expertise, processes, tools and preintegrated solutions of a world-class IT provider-without significant up-front investments? Look to IBM. We can help relieve the burden of maintaining an effective, efficient storage and data environment. And IBM services can help you meet security, data availability, regulatory compliance, and cost and performance objectives, while scaling to meet your business demands.

IBM provides essential storage management services and on demand storage capacity-with usage-based pricing-developed and preintegrated into standard capabilities. The core activities we offer include provisioning, monitoring, change management, chargeback, archiving, backup and recovery.

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HighlightsIBM Storage and Data Managed Services allow you to benefit from well-structured, high quality operations for your storage management foundation. The services can help you: • Avoid the costs and challenges of managing your IT

environment• Release strategic IT resources to focus on additional

projects• Increase security, stability, storage operational

efficiencies and scalability• Address regulatory compliance requirements associated

with storage and data• Enhance service-level visibility and management• Enhance effectiveness of internal chargeback

mechanisms• Reduce your total cost of ownership

Storage Managed Services

Redirect and Reinvest Resources

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OverviewIBM Tivoli Live is a set of infrastructure management software offerings delivered through a remotely hosted services model that provides customers with a unique way to utilize Tivoli software and still meet their financial goals. This Software as a Service (SaaS) solution offers a monthly subscription service delivered by IBM Global Technology Services through an IBM cloud.

Aimed at small and medium businesses, or organizations within any sized company, Tivoli Live offers enterprise-class service management capabilities without the need to deploy additional hardware, or purchase and configure software licenses. This allows the customer to take advantage of our flexible and configurable management capabilities with built-in best practices.

Tivoli Live - Monitoring Services delivers Tivoli Monitoring and Tivoli Composite Application Management software over the Web, which allows customers to manage the health and performance of their data center’s resources including operating systems, virtualized servers, middleware and applications.

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Highlights• Provides a security-rich, enterprise-level monitoring solution

using industry-leading Tivoli® software• Replaces upfront capital and licensing expenses with

affordable monthly subscription services• Relieves IT burden with simple, scalable self-service

capabilities and built-in IBM best practices

Unavailable applications, increased infrastructure downtime and resulting productivity loss may be costing your business money. You need to deploy affordable infrastructure health and performance monitoring capabilities, without investing in additional hardware, software or administrative staff.

Our offering is based on a subscription payment SaaS model. You choose and pay for only what your business needs — making our service very affordable. Plus, we include access to Tivoli documentation and best practices that leverage IBM expertise and help you to optimize your infrastructure performance and availability.

Tivoli Live

A food manufacturer had a rapidly growing IT environment, but was facing escalating costs, recurring downtimes, and a loss in productivity—requiring significant technical talent to solve their operational problems. IBM drastically reduced the time to isolate and diagnose critical system problems, allowing them to reduce 88 percent of the alerts presented to operators through automation—resulting in a 30 percent reduction in Severity 1 incidents and a 17 percent improvement in application availability.

Provides a security-rich, enterprise-level monitoring solution using industry-leading Tivoli® software.

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Predictive Insights

OverviewAs your enterprise grows in size and IT-dependence, so does the demand for higher levels of command center efficiency, availability and service delivery. But without accurate tools, metrics and the right expertise, it can be difficult to cost-effectively forecast and manage resources and operations to ensure high availability, performance and productivity in an increasingly complex IT environment.

The Enterprise Command Center Health Check Workshop from IBM can assess your existing command center environment and provide strategies to help cut costs, reduce complexity and increase operational efficiency while improving availability and service delivery. After thoroughly evaluating your existing environment to gain an understanding of your requirements and key components, we can measure them against proven best practices to provide detailed, specific recommendations to help you streamline operations and achieve significant cost savings. Our experienced consultants leverage a combination of tools, metrics and technology to help you meet—and exceed—your availability and resiliency requirements, service level targets and long-term strategic objectives.

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Highlights• Delivers recommendations to achieve maximum

availability and resiliency through automation and technology

• Helps resolve complexity through process management and skill development

• Provides strategies to reduce costs by efficiently managing your IT environment and resources

• Improves operational efficiency and service quality using IBM best practices and tools for more accurate baseline and continuous metrics

Enterprise Command Center Healthcheck

IBM has been able to exceed 20 percent labor savings per year for three years within its command center organization.

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DurationTwo to six months, depending on the project scope.

A major US financial client needed to lower operating costs by 20 percent while reducing the number of physical command centers and improving operational efficiency. They worked with IBM to develop a roadmap to consolidate from 7 to 2 command centers while maintaining availability throughout the consolidation, implementing process enhancements to enable virtualization and establishing metrics to measure progress against service level agreements and cost targets. The plan is to exceed $18 million savings over a 3 year period.

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IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® orTM), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml

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