Khaled Ibrahim

Riyadh, KSA

Cell Phone: 00966-053-1173146

E-mail: khaledibrahim80@gmail.com

Personal Information

Full Name: - Khaled Khaled Mohamed Ibrahim.

Date of Birth: - 14/07/1980.

Nationality: - Egyptian.

Professional and Personal Qualifications

Ambitious, creative self-starter committed to excellence in all aspects of life.

Excellent written and oral communication skills in Arabic, English & French.

Advanced Microsoft Office skills.

Comprehensive understanding of new communication technologies.

Organizational and strategic planning experience.

Recruitment, training and development experience.

Motivational team player with excellent interpersonal skills.

Exceptional physical health, strong and confident personality.

UAE Driving license.

Professional Experience

SECRETARY, TRANSLATOR, ADMINISTRATOR, RECEPTIONIST, OFFICE MANAGER AND ADMINISTRATIVE AND COMMUNICATIONS OFFICER

National Company for Learning and Education , Riyadh, KSA.

December, 2015- present.

Translate the spirit of advertisements/editorials/newsletters,

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etc. into Arabic without translating text literally and word for word.

Add Arabic flavor to the communication through use of local phrases, etc.

Interact with clients and the agency staff to make the text more relevant and appealing in marketing terms.

General administration and communication tasks, including payment of invoices.

Assisting in travel arrangements

Check proof to make text ready for publication/printing.

Learn from feedback from agencies/clients/target audience to refine my translation skills further.

Check original texts or confer with my colleagues and managers to ensure that translations retain the content, meaning, and feeling of the original material.

Proofread, edit, and revise translated materials.

Read written materials such as legal documents, scientific works, or news reports, and rewrite material into specified languages.

Follow ethical codes that protect the confidentiality of information.

Accompany and help colleagues and customers who speak another language.

Provide executive level support to management and colleagues.

Coordinate and maintain schedules and numerous company records.

Plan and organize details of corporate agendas.

Provide leadership for multiple companies and management teams.

General running of Reception area.

Managing switchboard.

Coordinating meeting room bookings.

Prepare/set up meeting rooms with necessary catering and IT requirements.

Logging and processing courier requests.

Co-ordinate car requests with driver calendars and make bookings.

Managing catering and supplies for water and vending machines.

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Managing stationery inventories and stocking up where needed with suppliers.

Process general office suppliers’ invoices and send to Accounts department for payment.

  Managing of Petty Cash labels and invoice collation.

Forward any relevant information received into the reception area to the correct departments.

Liaising with the premises Property Management regarding repair work, discussing maintenance instructions & procedures.

Sourcing and maintaining relationships with suppliers to ensure consistent quality and cost effective service.

Ensuring all supplier contracts are loaded onto the appropriate system to ensure they are adequately tracked for renewal dates.

Assisting with Business Development and Secretarial and Interaction Data Steward Tasks.

ROYAL SERVICE AGENT AND DATA ADMINISTRATOR

FAIRMONT DUBAI, DUBAI, United Arab Emirates.

October, 2013- October, 2014.

Ensuring all external and internal guest/colleague inquiries and concerns

are answered promptly and professionally

Accurately processing and distributing all guest messages, guest wake-up calls and

all incoming faxes.

Ensuring guest’s requests are assigned to appropriate departments and followed up

in a timely manner as determined for specific calls.

Monitoring the fire computer and fire phone, as well as to inform the Security.

Department of all emergencies while following all appropriate emergency

Procedures.

Booking daily excursions, dining reservations and all other guest activities as required.

Enhancing guest service by participating in the ongoing evolution of Royal Service.

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Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles.

All other duties assigned.

Consistently offers professional, engaging and friendly service.

Demonstrates Fairmont’s Brand Standards in all interactions.

Ensures standards are not only met, but exceeded, i.e. providing check in and check out information to the police within a maximum of 10 minutes.

Ensures that all appropriate guests’ identification is collected and valid.

Completes all follow-up procedures, i.e. if a guest is moved to another room.

Prepares V.I.P. amenity lists, ensuring names, titles etc. are correct.

Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize a guest’s stay.

Checks police E-mailbox for important messages.

Communicates any unusual happenings and all important matters for follow-up, i.e. the police system being down, via E-mail to the Front Office Manager as well as the Duty Manager.

Maintains Data Administration E-mailbox.

Prepares paperwork for daily credit card cancellations.

Complete daily posting of visa charges and liaise closely with the Government Relations Office.

Provides the guests or interested parties with available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules and regulations.

Assists guests as well as colleagues and Leaders with Arabic speaking skills when necessary.

SECRETARY, TRANSLATOR, ADMINISTRATOR, RECEPTIONIST AND OFFICE MANAGER

Liberty Investment Company L.L.C. United Arab Emirates.

March, 2010- September, 2013.

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Translate the spirit of advertisements/editorials/newsletters,

etc. into Arabic without translating text literally and word for word.

Add Arabic flavor to the communication through use of local phrases, etc.

Interact with clients and the agency staff to make the text more relevant and appealing in marketing terms.

Press advertisements and other advertising materials for a number of our leading group companies in UAE and the Middle East such as LIBERTY AUTOMOBILES CO., SNTTA EMIR TOURS, PRIME LIMOUSINE and LIBERTY INVESTMENT REAL ESTATE CO.

Check proof to make text ready for publication/printing.

Learn from feedback from agencies/clients/target audience to refine my translation skills further.

Check original texts or confer with my colleagues and managers to ensure that translations retain the content, meaning, and feeling of the original material.

Proofread, edit, and revise translated materials.

Read written materials such as legal documents, scientific works, or news reports, and rewrite material into specified languages.

Follow ethical codes that protect the confidentiality of information.

Accompany and help colleagues and customers who speak another language.

Provide executive level support to management and colleagues.

Coordinate and maintain schedules and numerous company records.

Plan and organize details of corporate agendas.

Provide leadership for multiple companies and management teams.

General running of Reception area.

Managing switchboard.

Coordinating meeting room bookings.

Prepare/set up meeting rooms with necessary catering and IT requirements.

Logging and processing courier requests.

Co-ordinate car requests with driver calendars and make bookings.

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Managing catering and supplies for water and vending machines.

Managing stationery inventories and stocking up where needed with suppliers.

Process general office suppliers’ invoices and send to Accounts department for payment.

  Managing of Petty Cash labels and invoice collation.

Forward any relevant information received into the reception area to the correct departments.

Liaising with the premises Property Management regarding repair work, discussing maintenance instructions & procedures.

Sourcing and maintaining relationships with suppliers to ensure consistent quality and cost effective service.

Ensuring all supplier contracts are loaded onto the appropriate system to ensure they are adequately tracked for renewal dates.

Assisting with Business Development and Secretarial and Interaction Data Steward Tasks.

Assisting the Office Manager with BCP activities for the Abu Dhabi Offices.

LIFEGUARD

Atlantis the Palm Resort, Dubai, United Arab Emirates,

May, 2009- March, 2010

Excelled in the principles of Lifesaving and Swimming Pool Supervision

Applied Supervision and Rescue in a Swimming Pool techniques

Trained in rescue using a spine board

RECEPTIONIST AND LIFEGUARD

InterContinental Dubai Festival City Hotel, United Arab Emirates.

December, 2007- May, 2009

Coordinate all aspects of front desk operations.

Facilitate strong and open communication between guests and hotel staff.

Translate hotel advertisements and promotional campaigns materials as well as publications related to hotel activities such as brochures, flyers and monthly newsletter.

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Excelled in the principles of Lifesaving and Swimming Pool Supervision.

Applied Supervision and Rescue in a Swimming Pool techniques.

Trained in rescue using a spine board.

TRANSLATOR & ENGLISH TEACHER

SCHOOLS AND INSTITUTES in EGYPT.

April, 2004- December, 2007

Implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences. 

Identify, select, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.

Translate the spirit of advertisements/editorials/newsletters,

etc. into Arabic without translating text literally and word for word.

Collaborates with peers to enhance the instructional environment.

Model professional and ethical standards when dealing with students, parents, peers and community.

Participate in training and presentations about online teaching.

WAITER AND TEAM LEADER

Four Seasons Resort Sharm El Sheikh, Egypt.

2003- 2004

To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.

To ensure that guests receive high quality service. Facilitate strong and open communication between guests and hotel staff. To ensure that the applicable regulations are complied with. Be responsible for my own results. Corporate training materials to teach soft skills training courses.

TOUR GUIDE

The Wave Diving Centre, Egypt.

2002- 2003

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Collaborate with divers to provide excellent experiences for tourists around Sharm El Sheikh in the Red Sea.

Create memories for travelers looking for excursions of snorkeling, diving and cruising from Sharm El Sheikh to Ras Mohammed.

TRANSLATOR AND INSTRUCTOR

The Scientific Centre for Translation and Research, Egypt.

January, 2000- December, 2002

Read and absorb original English research papers and translating them into Arabic and vice versa.

Rewrite Arabic text on the basis of review findings.

Read, translate and rewrite materials in specified language or languages, following established rules pertaining to factors, such as word meanings, sentence structure, grammar, punctuation, and mechanics.

Check proof and format the text for publication in association with printer/layout artist.

Education

- Bachelor of Arts, Faculty of Arts & Human Sciences, Department of English language & literature, Cairo University, EGYPT, May, 2001.

- General Diploma of Education (English Methodology), Faculty of Education, Cairo University, June, 2002.

Continuing Education

INTERNATIONAL COMPUTER DRIVING LICENSE:

THE SUPER USER PROGRAM, IBM COMPANY: Identify the steps in developing a computer-based system.

Use networking to extend the capabilities of a personal computer.

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Ability to prevent damage to a computer and its data.

FRONT OFFICE –RECEPTION TRAINING

ROOM RESERVATIONS TRAINING

MODERN TRANSLATION TRAINING & COURSES

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