Scottish National ConferenceGLASGOW | 13 MARCH 2019

Thank you to our sponsorClick here to book

CPD7 hours

Follow us on twitter@PropertymarkUK@naea_uk@arla_uk

PROGRAMME *

9:20

9:25

9:40

10:10

10:40

11:15

14:45

Welcome

Refreshments | Exhibition

Refreshments | Exhibition

8:45 Networking

MORNING

13:30

14:20

15:00

15:45

AFTER LUNCH

* Subject to change12:30

11:30

11:45

Lunch | Exhibition

16:30 Close

Do you know your business? David will be sharing his insights on how to build a successful estate

agency in a challenging market. David Pollock

Cartel dangers: what you need to knowDrawing on lessons learnt from

CMA cases, Clive will be explaining what business cartel behaviour looks like and the competition law dangers you need to be alert to. Clive Robins

Government insightCharlotte will share a Government perspective on a range of recent

changes, future plans and enforcement activity. Charlotte McHaffie

Sponsored by:

How developments in common flat repairs will impact on estate agents?Annie will cover the latest practical and

policy developments in tenement and flatted block common repairs and highlight opportunities for agents to get involved in the process. Annie Flint

The Scottish rental market Citylets provides an overview of the latest trends in the market and new datasets for

an evolving PRS. Thomas Ashdown

Build a digital marketing plan

For small business owners and aspiring digital marketers who want to get to grips with the main digital marketing channels. You’ll learn how to develop, implement and track a digital marketing strategy. Ann Robb

Legal updateRory’s legal update will keep you up-to-date with the political landscape and

legislative issues. Rory Cowan

National Trading Standards Estate Agency Team (NTSEAT) Supporting businesses to comply with

their legal obligations. James Munro

Anti-Money LaunderingCompliance with Anti-Money Laundering is critical if companies are to avoid hefty

fines. This session will cover the essential steps that need to be taken. Mark Hayward

The future is bright but is it purple? Tim Wakelin

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

Members, don’t forget to log your attendance as CPD. All members are required to undertake and log at least 12 hours’ CPD activity per year. This event will count as 7 hours towards your total.

arla.co.uk/members | naea.co.uk/members

MEET THE SPEAKERS

James Munro, Trading StandardsJames is the Head of National Trading Standards Estate Agency Team (NTSEAT), which is the UK’s Lead Enforcement Authority for estate agency work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered

Trading Standards Institute from 2013 to 2015.

Clive Robins, Competition and Markets Authority (CMA)Clive is involved in managing the CMA Cartels Hotline and works closely with members of the public who wish to provide information confidentially. Prior to joining CMA, Clive spent 30 years in the Royal Military Police as Head of

Serious and Complex Crime investigation, Head of Professional Standards and Head of Intelligence.

David Pollock, Greene and CoHaving been brought in to open a second office, David became Greene and Co’s biggest shareholder and was at the heart of selling the multiple independent chain to Countrywide for “an eye watering sum”. Greene and Co rose to fame on BBC’s fly on the

wall documentary The Property People and in David’s book 101 Things Your Estate Agent Should Tell You.

Charlotte McHaffie, Scottish GovernmentHeading up the Letting Agent Regulation Team in the Scottish Government, Charlotte has played a pivotal role in the development of Letting Agent Registration. She will share a Government perspective on the impact of

recent changes, enforcement activity and discuss issues including the Repairing Standard.

Rory Cowan, BKFRory is a commercial and property litigator and one of the leading providers of legal services to the Private Rented Sector in Scotland. Rory also has considerable experience in dealing with statutory appeals. He is regularly instructed in relation to appeals

arising from housing legislation such as those relating to Houses in Multiple Occupation.

Thomas Ashdown, CityletsThomas founded Citylets in 1999 shortly after University as one of the UK’s earliest property portals. Since then he has steered its progression through to its position as Scotland’s certified leading lettings site attracting up to 4 million visitors per year. With

over 18 years experience at the forefront of the sector, he is one of the original dot-com pioneers and a proptech investor.

Mark Hayward, NAEA PropertymarkMark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers,

housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since 2013.

If you can’t come to us, we’ll come to you.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications

IN-HOUSE TRAINING

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Annie FlintAnnie is co-author of the widely acclaimed underoneroof.scot – an impartial website that provides information and advice to flat owners and their advisers in Scotland. In a personal capacity, she was member of the Glasgow Factoring Commission and is

currently a member of the Scottish Parliamentary Working Group on Tenement Maintenance.

Tim Wakelin With over 25 years experience working in estate agency, lettings, insurance and training Tim now helps companies manage risk, generate income and develop and grow their market share. He speaks regularly at conferences around the UK and has written articles on,

risk management, inventories, tenant referencing, training and motivation for various publications.

THE EXHIBITORS

Sponsor

Since 1908 Olivetti has built and maintained a reputation as one of the world’s leading players in the Information Technology market place. With over 100 years of experience in research and innovation and a strong commercial presence around the world, Olivetti’s digital solutions still combines performance with exceptional quality and unsurpassed reliability.

01933 420 565 | olivetti.com

Citylets is Scotland’s certified leading portal for property to rent with up to 4million annual site visitors and advertising over 50,000 properties per year. Established in 1999, we are the original Scottish lettings portal.

Citylets is widely acknowledged as a UK portal pioneer credited with the introduction of many features and services that are now UK industry standard. Our market reports are regarded as the most authoritative and reliable barometers of the Scottish rental market.

citylets.co.uk

Established in Glasgow in 1785, BKF specialises in media law and intellectual property, with particular emphasis on defamation and reputation management.

The practice counts among its clients a number of corporate and private clients as well as national newspapers and publishers.

0141 221 6020 | bkf.co.ukinfo@bkf.co.uk

OnTheMarket.com is a simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.

We hope, when you search OnTheMarket.com, you’ll enjoy our focused approach; just hundreds of thousands of beautifully presented homes for sale or for rent at all price points across the UK.

0808 120 2877 | expert.onthemarket.com

Dedicated to making property auctions accessible to everyone, Pattinson Auction provides a white-label service. It allows agents to set up their own auction department so their customers can take advantage of the speed and security of property auctions.

Our partner agents can offer the option to sell for free with excellent commission opportunities. Commissions are payable upon the sale being agreed with all sale progression carried out centrally by the auction team.

01912 069 335 | pattinson.co.uk/auctionjustin.beckwith@pattinson.co.uk

Aspray (Glasgow North and South) is an Appointed Representative of Aspray Limited who are an award-winning, national property damage insurance claims management service provider, managing both residential and commercial property damage claims on behalf of the policyholder.

Our director Joe McGuigan can help you with a range of property damage insurance claims including: water damage, fire damage, storm damage, impact, flooding and malicious damage by tenants.

07875765708 | joemcguigan@aspray.comaspray.com/aspray/glasgow-north

PayProp is an automated transactional platform for the property management industry that is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors.

We are a Propertymark Industry Supplier, setting the standard for speed and accuracy of payments, cost and payment status transparency and complete transactional control.

020 3740 7614 | uk.payprop.comsupport@payprop.co.uk

Landmark help agents become more efficient, more customer focused and win more business.

We empower you to assess every part of your process and find ways to improve. If you can improve everything you do by even just a fraction, it all adds up to bigger overall improvement. Find out more about how our established products and services including floor plans, AML and CPR compliance, mapping and property intelligence and valuation tools help you apply the principle of Marginal Gains to your business.

01524 220 013 | landmark.co.uk

KPR produces reporting software that enables an agent to generate extra income, improve efficiency and provide increased service levels. Our software is designed by letting agents for letting agents with packages from as little as £35 +vat per month.

KPR has over 2000 users globally from small agencies to multi-branch corporate agencies that produce 1000’s of reports daily. We are proud to be a Propertymark Industry Supplier and offer a 20% discount on our ‘plus’ packages for members.

0208 54 22 333 | kpr.global

We are Scotland’s largest independent provider of energy assessment training, software and accreditation schemes. We’re recognised for driving standards across the industry and providing outstanding technical support.

Our training and approved schemes cover all strands of energy assessment, including domestic, new-build, and commercial buildings. We also manage some of the industry’s first competency schemes which cover different areas of section 6 compliance and property services.

01455 883 250 | elmhurstenergy.co.uk info@elmhurstenergy.co.uk

Propertymark promotes the highest standards of professionalism within theproperty industry. We encourage consumers to actively seek out our members when involved in any kind ofproperty transaction.

Propertymark gives you the credibility of being part of a respected Association along with a whole host of other benefits. Come find us to see how becoming a member can benefit you.

01926 496 800 | propertymark.co.ukmembership@propertymark.co.uk

SafeDeposits is Scotland’s leading tenancy deposit scheme, protecting deposits for approximately 60% of the market. With excellent customer service and local expertise, the scheme provides peace of mind to landlords, letting agents and tenants.

SafeDeposits is also a unique private rented sector partnership, with Propertymark, SAL, RICS and TDS on its board.

03333 213 136safedepositsscotland.com

THE EXHIBITORS

We work with letting agents to help them reduce workload and improve profitability. Our award-winning software Sulu and a team of Account Managers help agents manage their properties, notifications/billing issues and provide a dedicated void solution.

Our accredited Product Consultants then work to find tenants the best deals on energy, broadband/TV and a range of insurance products for both landlords and tenants.

0203 823 9353 | tenantshop.co.ukteam@tenantshop.co.uk

ZPG offer a one-stop shop for property professionals, with a diverse range of brands including Zoopla, PrimeLocation, SmartNewHomes, AdReach, Ravensworth, TechnicWeb, Alto, Jupix, Expert Agent, PropertyFile, MoveIt, Hometrack, uSwitch and money.co.uk.

Helping you market your properties, manage your business efficiently, enhance your service offering and maximise revenue opportunities at different stages of the consumer journey with their marketing, software, data and comparison solutions.

0203 544 1000 | advantage.zpg.co.ukmembers@zoopla.co.uk

Your membership benefits in one place. Sign up for your account today. naea.co.uk/members | arla.co.uk/members

PROPERTYMARK CONNECT

Yoti Sign offers the convenience and simplicity of e-signing platforms, but with the added security of biometric verification. A signee’s details are verified by Yoti and added to documents during the signing process by simply scanning a QR code using the Yoti app. Their details are then cryptographically signed with the document.

This platform offers you the opportunity to complete right to rent checks digitally during the tenancy agreement signing process, eliminating time consuming and costly administration.

0203 0583 463 | yotisign.comsales@yotisign.com

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With over 400 agent o�ces and 4 million visitors per year*,

Citylets is Scotland’s certified leading rental site