Scorpio Connect - A Vision for Your Organisation
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Transcript of Scorpio Connect - A Vision for Your Organisation
![Page 1: Scorpio Connect - A Vision for Your Organisation](https://reader031.fdocuments.in/reader031/viewer/2022022202/588214731a28ab3f4c8b52d5/html5/thumbnails/1.jpg)
A Vision for
Your Organisation
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A Clear Vision, Structure and Purpose
Allowing you to build a
culture of high-performance..
Inspiring people, and
supporting the delivery of your
strategic objectives
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Managing Innovation and Change
With new thinking and
new ideas ..
Implementing alternative
ways of delivering your
services
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Dedicated Integration of Services and Resources
Supporting the best
possible deliverables for
your customers
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Improved
Ownership and
Accountability
Translating business
objectives and service
priorities..
into coherent initiatives
and positive outcomes
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Improving
Efficiency,
Reducing Costs,
Eliminating Waste
Managing budgets,
achieving financial targets..
And developing multiple
revenue streams
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Measured and
Achievable
Growth
Developing new and existing
income opportunities..
Generating surplus for
further investment in
existing and new services
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Effective
Service
Delivery
Developing new
partnerships and alternative
delivery vehicles..
Achieving the best possible
and realistic targets
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Quality of
Service and
Dedicated
Support
Providing a more efficient,
more effective response..
Delivering comprehensive
digital services, whenever &
wherever required
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Effective and
Positive
Outcomes
Implementing coherent
initiatives..
Developing new business
ventures, and
Building key relationships
from increased collaboration
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Responsive to the Unknown
Managing the development
of your marketplace..
Engaging with other
organisations across other
sectors
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Customer Service is not just one Department
It’s everyone’s job..
Ensuring that everyone -
whatever their role - is focused
on achieving the right outcomes,
first time, for your customers
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Leadership and People Management
Strong and visible
leadership..
Managing and delivering a
culture of high performance
and continuous improvement
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Operational and Performance Information
Monitoring services that
deliver results..
With an agreed strategy,
performance objectives and
managing KPI’s
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Financial and Risk Management
Managing budgets within
agreed parameters..
Delivering services in
compliance with relevant
policies, agreements and
legislation
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Market Analysis and Management
Identifying issues and
assessing needs..
Developing future plans and
customer strategies.. to
manage and meet the same
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Service Expertise..
Guidance and Direction
Managing SLA’s and
Partner arrangements..
Ensuring high quality
customer outcomes are
achieved
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Partnership Building..
With External Stakeholders
Managing relationships..
Harnessing local
opportunities to maximise
services for customers
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Business and Resource Planning..
Establishing customer
strategy business plans..
Delivering services in line
with resource constraints and
service quality requirements
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Contract Management..
Overseeing the performance
of all delivery units..
(external, arm’s length &
internal) - ensuring that all
customer needs are met
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This is a
Journey
Building a culture of high
performance, and
collective inspiration..
Whilst delivering the
organisation’s overall
strategic objectives
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Where
everyone’s
on board
And no-one gets left
behind
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We’re all
along for
the ride…
Ensuring EVERYONE is
involved in the process..
and feels a part of the process
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It’s about seeing the
invisible,
feeling the
intangible,
and achieving
what many thought
was impossible
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Thank You