Scaling up Digital

Recruitment &

Operations

Public Appointments Service

August 7th

Stephen Buckley, Innovation Lead

Sinead Coleman, Head of Professional

& Technical Recruitment

Overview: Challenges we Faced

Sudden disruption to our business & operating model

Ensuring staff, candidate and board member safety

Supporting our clients & managing expectations

Facilitating rapid implementation & sustainability of remote working

Adapting our business model of recruiting & ensuring compliance

Engaging with Staff & ensuring pro-active communications & collaboration were central to our new business as usual

Highlights: What we Did

Delivered Recruitment Excellence:

• Took a holistic approach to what staff, clients, & candidates needed to ensure that they felt supported

• Rolled out end-to-end digital recruitment

• Hosted over 900 interviews remotely (March – June)

• Made over 1,300 number of assignments (March – June)

• We’ve had 3,297 video meetings with 24,222 Participants (March – Aug).

Enhanced our Role as a Trusted Partner:

• Developed the Temporary Assignments Scheme in conjunction with clients

• Assisted the HSE with 15 priority competitions

• Co-designed processes with clients

• Developed guidance to share with clients relating to conducting interviews remotely in conjunction with relevant internal stakeholders.

Developed our People & Culture:

• Equipped majority of staff to work from home within 2 weeks

• Adopted agile approach & supported staff through virtual training platform

• Innovated how we communicate and operate –Online tools / Video Technology

• ED&I Lens – Values driven

• Launched “Staying Well & Connected” programme for staff.

Measuring

our

Progress

Snapshot of March-June Recruitment Activity

34,465Applications

31,496Assessments

1319Assignments

March – June 2020

Measuring Candidate Experience

87% of candidates rated the user

friendliness of video interviewing as either

good or very good.

93% of candidates found it easy or very easy to get set up on the platform in advance of your interview

85% of candidates said they are comfortable or very comfortable with the idea of doing video interviewing again.

CANDIDATES90% of candidates were satisfied/very satisfied with the info &instructions received in advance of the video based interview.

Measuring Wellness & Engagement

89% of staff agreed their health and

wellbeing is supported by the

organisation

89% of staff feel informed aboutwhat’s going on in the business

86% of staff agreed they generally feel well while working from home

PAS STAFF

Over 1000 individual virtual L&D sessions

were attended by PAS staff

40% increase in engagement

increased in L&D virtual sessions – vs - classroom events

Key Learnings – Our People, Our Values

Our People

Trust

Leadership

Inclusion

Innovation

Customer Focus

Excellence

Thank You