April 2013

Recruitment to the role of Operations Director

Candidate pack

Olympic Office Centre, 8 Fulton Road HA9 0NU

Telephone 020 8830 6777 Fax 020 8450 9777

info@campbelltickell.com www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939

Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

April 2013 Dear Applicant Fusion 21 - Operations Director recruitment Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you:

Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages;

Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this should be a maximum of around three pages;

Complete the compliance form; and

Indicate on the compliance form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the compliance form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to fusion21@campbelltickell.com or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid missing the deadline.

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Applications must be received by Friday 26 April 2013 at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 16. Please do contact me if you wish to have an informal discussion about the role or if you have any questions (gera@campbelltickell.com or 020 3434 0990). I look forward to hearing from you. Kind regards

Gera Patel Senior Consultant

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Contents

Page

Welcome letter from the Chief Executive 5

About Fusion21 6

Job description 8

Person specification 10

Profile of the Board 11

Profile of senior staff 13

Organisation chart 14

Principal terms and conditions of service 15

Key dates 16

The advertisement 17

The following supplementary information can be downloaded from www.campbelltickell.com:

Fusion21 Annual report 2010 – 2011

Fusion21 procurement services leaflet

To find out more please also visit the Fusion21 website: http://www.fusion21.co.uk/home/

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Dear Applicant Thank you for your interest in the position of Director of Operations. This is a new role that has been created in order to help us continue with our ambitious growth strategy, and will be responsible for taking the lead in managing relationships with existing clients as well as expanding other business networks. It reinforces our commitment to excellence as a high performing business, underpinned by quality systems and compliance standards throughout all areas of activity. This is an exciting time for Fusion21. The world around us is changing at an ever increasing pace. There have been significant Government policy shifts; a new welfare to work programme; new housing and benefits proposals; public sector spending reduction; and continued concern over the economy. Fusion21 has responded vigorously to the challenges and opportunities that this change has bought about. We have continued to meet and in some cases exceed our business and social objectives and are therefore doing more than just keeping pace with change, we are getting ahead and influencing the strategic landscape for the benefit our clients and their customers. We have continued to widen our scope and our geographical reach to provide services to all parts of the country. This is supported by a strategic marketing plan and collaborative working with other consortia. Partnership continues to underpin our philosophy and is a critical part of what makes Fusion21 successful To be able to achieve such continued success requires two things. Firstly a dedication to understanding the needs of all our customers and clients, and secondly, a Board and staff team ready to go the extra mile to get results. There’s much more to do, but in an unpredictable present, the future feels very exciting for Fusion21. This is a great opportunity for the right candidate to play their part in developing Funsion21’s future. It is important that you not only have the necessary business development expertise, but that you also proactively identify with our social purpose. We are an organisation that is committed to developing the skills and talent of employees. You will be supported and given the resources to enable you to deliver your objectives which I’m sure you will find not only challenging but extremely rewarding. We want to hear from exceptional candidates with a proven track record of delivery. You will be forward thinking and creative and ambitious. This is a fantastic opportunity for a talented individual to make an outstanding contribution to what is going to be an exciting future for Fusion21. If you believe that you have the experience, ability and enthusiasm for the task, we very much look forward to receiving your application. Yours sincerely Dave Neilson, Chief Executive

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About Fusion21 Fusion21 is a social enterprise that promotes public procurement as a means to save money and create social outcomes. Working nationally, Fusion21 links spending programmes across numerous organisations, to the creation of training opportunities and sustainable jobs for local people. As well as generating social value this model improves efficiency in the procurement process and generates significant cash savings. By using a small part of the savings generated through the procurement process, Fusion21 are able to fully fund our training and employment programmes ensuring that the model is not reliant on public funding and is wholly self sustaining. Since 2002 we have gained national recognition for our collaborative approach; delivering c£45m savings through the procurement process, creating over 1,000 sustainable jobs, and generating an estimated financial benefit in excess of £30m; through regular paid work and reductions in benefit claims. Our aim is to help create the conditions where it is easier to deliver efficiency savings, to control costs, create jobs, train people and share best practice. We work by collaborating with social landlords, residents, local agencies, contractors and suppliers to deliver a wide range of programmes, skills training courses and commissioned consultancy projects.

We are able to offer intelligent procurement services that deliver social value, make your procurement process more efficient and generate significant cash savings. We work closely with our members to deliver cost efficiency savings, sustainable products, value within the supply chain and project management services.

We have over 20 established national OJEU compliant framework agreements. Using our frameworks has helped our members to deliver their improvement programmes and services ahead of schedule, create social value and generate millions of efficiency gains.

Fusion21 frameworks embrace and integrate the principles of value for money, including wholelife costing. Typically using our frameworks can save our members in some cases as

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much as 30% on market prices in addition to indirect savings related to procurement processes and added value services created through job creation.

Working with Fusion21 Our members have the opportunity to become involved in a number of our focus and advisory groups aimed at driving continuous improvement, developing new framework agreements and local community engagement initiatives. Members are invited to become involved in our groups that focus on resident engagement, products and services. The Fusion21 procurement team includes product specialists in gas, facilities management, quantity surveyors, building surveyors and construction specialists

Our team is focused on working with members to deliver intelligent procurement services. Helping to improve lives and communities every pound that is invested in our supply chain makes a positive contribution towards delivering social value through our training and employment initiatives. Working this way we have been able to create over 1,000 sustainable jobs for the unemployed.

Fusion21 will work with you to deliver job outcomes and training opportunities on the contracts you are awarding. By using a small part of the savings generated through the procurement process, Fusion21 are able to fully fund our training and employment programmes ensuring that the model is wholly self sustaining.

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Job description – Operations Director

Role overview

Nurturing the identity of Fusion21 as a high performing business, underpinned by quality systems and compliance standards throughout all areas of activity (doing it right AND doing it well);

Supporting the CEO in implementing the 2012-16 business plan;

Leading the development and implementation of the Fusion21 “golden thread” of quality assurance and performance in the delivery of services to customers;

Providing inspirational leadership, in particular, developing talent in line with Fusion21’s strategic aspirations;

Delivering outcomes in line with client expectations, contractual requirements and income targets;

Engaging with and continually improving customer experience; and

Continually improving the efficiency and effectiveness of operations, procedures, processes and technologies.

Key activities and accountabilities

Generating value

Secure high levels of repeat and referred business by nurturing the identity of Fusion21 as a high performing deliverer of services;

Create, develop and implement Fusion21’s delivery strategy and operating plans;

Work closely with the Directors responsible for generating and enabling value to understand their areas of business and develop a strategy to realise delivery and growth objectives; and

Contribute to the development of solutions to secure sustainable revenue sources and success.

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Enabling value

Contribute to the development of corporate strategy and direction working with the Chief Executive and fellow members of the Leadership Team

Participate in the development and management of the Fusion21 Business Plan and to contribute to and ensure the implementation of new processes and methodologies.

Personally demonstrate and actively encourage the Fusion21 values and behaviours both internally and with external stakeholders

Positively represent Fusion21 ethos and approach as an ambassador for the business

Take responsibility for the success of departmental continuous improvement and cost reduction in line with the business improvement strategy

Take responsibility for the compliance of the quality management system in line with the ISO 9001 system

Delivering value

Take full responsibility for Fusion21 operational delivery plan including profit and loss in line with business plan expectations and contractual obligations.

Deliver operational excellence through the direct delivery of contracts within commercial performance, efficiency and contractual requirements; driving a culture of excellence and continuous improvement

Create effective strategic and delivery partnerships with external service providers to ensure programme delivery, value for money and excellent customer service.

Ensure that the business is underpinned with the necessary governance procedures and systems which provide the ability to manage internal risk and measure performance

Ensure that the key operational risks are identified and appropriate risk management strategies are in place.

Ensure the business meets its legislative and statutory responsibilities and manages the identification and mitigation of its external business risks

Provide strong leadership and direction ensuring that the right talent is in place to deliver current commitments and future growth plans

To provide accurate and timely reporting on Operations activities including finance, performance, quality and social outcomes

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Person specification – Operations Director

Core competencies

Demonstrates an affinity with Fusion21 values and behaviours;

Energetic, enthusiastic and motivated professional with natural drive and innovative flair;

Ability to influence people and thrive in a change environment;

Excellent interpersonal skills, able to identify, engage and influence a wide range of external and internal stakeholders;

Strong and motivational leadership skills with the ability to inspire, motivate and develop individuals within their own team and across the business;

Able to positively influence and constructively challenge the status quo both internally and externally at all levels through clear, informed and logical argument and discussion;

A drive for outstanding customer service and the delivery of a high performance culture;

Able to analyse information, make sound adjustments, appraise performance and manage risk; and

Excellent written and oral communication skills.

Role specific competencies

Demonstrable experience of leading and managing business operations in a service environment;

An ability to operate at both strategic and detailed levels; must be able to shape strategy whilst achieving short term results;

Experience of managing a multi-site, multi-service business including exposure to a range of operational problems through periods of change and growth;

Evidence of a strong commercial approach and an ability to understand how to make complex contracts work where performance is measured on achieving service levels and delivering outcomes; and

Experience of having successfully reshaped businesses and business cultures whilst driving efficiency improvements.

Qualifications

Of graduate calibre with a strong intellect, MBA or relevant business qualification would be desirable.

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Our Board

Chris Murray – Chair

Took up post as Director of the Core Cities Group in 2006. Prior to this he has had a long association with economic development, regeneration, culture and public policy. A member of the Egan Task Force on Skills, during 2005 Chris was seconded to the Office of the Deputy Prime Minister to establish the Academy for Sustainable Communities, a national regeneration skills agency based in Leeds. In 2002 he was appointed as a Director of the Commission for Architecture and the Built Environment. Before this Chris worked in local government for 10 years.

Bob Taylor – Board member

Bob Taylor became Chief Executive of KHT in 2005 after joining the Trust in 2002. Bob has over 30 years of experience in housing related activities in both local government and housing associations. He has overseen some significant changes within the KHT Group in that time such as leading the changes that saw a positive inspection result in 2007 built on increasing the role of tenants in shaping services, setting up the hugely successful Knowsley Advantage model of providing extra support and opportunities to help change people's lives and achieving significant growth in the commercial arm of the Group through KHT Services.

Wayne Gales – Board member

Wayne joined SLH Group as Executive Director of Operations in November 2007. Wayne is responsible for all frontline customer facing services including customer services, tenancy and income management, responsive and planned maintenance, community safety, supporting people services, as well as regeneration and development activity. Wayne has over 20 years experience within the sector, starting his career in the Midlands a LA Building Surveyor, later moving to join Riverside as a Property Services Manager. Wayne is a Chartered Surveyor, an Associate of the Chartered Management Institute and graduate of John Moore's University

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Mark Patchitt – Board member

Mark's current position with Riverside is Director of Regeneration, where he is leading on the development of 500 affordable homes each year. This includes leading The Riverside Partnership, the largest partnering team to access HCA funding outside of the South East. Mark was previously Director of Riverside Home Ownership, specialising in the marketing, sale and management of affordable home ownership initiatives. As well as managing over 2,700 leasehold homes, Mark was responsible for developing new business including the sale of aver 100 shared ownership homes a year.

Steve Moore – Board member

Steve's current role for Helena Partnerships includes management of the in-house contractor (Propertycare) workforce, asset management and growth and new opportunities, including the new build development programme. He also has responsibilities around the company's repairs and maintenance partnership, environmental sustainability and accommodation strategies. Steve has extensive experience across major investment projects in both social and private sector housing. He has worked on a variety of partnership initiatives and has considerable experience of approaches to resident involvement in investment initiatives. His housing experience encompasses housing strategy development and operational delivery.

Gerard Murden – Board member

Gerard has worked in the public and private sectors, in Europe for over 25 years, including Kellogg's, Proctor and Gamble, ICI and several North West Universities. Gerard has been a Civil Servant on two occasions and in Germany and France Gerard worked for a number of private sector construction and service industries. He has worked for Manchester City Council, Rochdale MBC, Dudley MBC, Birmingham City Council, London, and in Liverpool City Council creating many innovative service solutions. He has developed a consultancy (T.I.C.) which has delivered practical resolutions in a wide variety of cities, towns and into neighbourhoods, as far apart as Newcastle and Yekaterinburg, Russia. Presently MD for the Plus Dane Group, Gerard is exporting 25 years of learning through the wider work of the Group.

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Our senior staff Dave Neilson - Chief Executive Dave has responsibility for overall strategic management and future direction of the organisation. From a building surveying background, Dave has over 20 years experience on the client-side with local authorities and housing associations. Dave also leads the research and development activities for Fusion21 which covers; product development, service improvement, new business and partnership development. In 2008, as a result of developing frameworks to support the digital switchover programme, Dave was invited to Chair the Government’s Registered Digital Installer Licensing Body. Dave also sits on Built Environment Sustainability Team at John Moore’s University and is involved in numerous projects aimed at supporting the development of social enterprise. Jan Agger - Director of Social Strategy Jan joined Fusion21 in February 2008 working initially as a Consultant to enhance the training and employment opportunities and became Head of Skills, Employment & Training in July 2009. Jan is responsible for driving the development and performance of Fusion21’s training and employment services. Helen Marsh - Director of Strategic Procurement Helen joined Fusion21 in 2006 when she moved from the NHS where she had been working in the strategic project team on the construction of two new hospitals. Prior to that Helen was a physiotherapist working both clinically as well as teaching on the MSc programme. Janis Simpson-Mahoney - Regional Director Northern Ireland Janis leads on Northern Ireland activity. In 2012 Fusion21 opened its office in Northern Ireland with a primary aim of supporting local communities through a range of projects focused in tackling worklessness, engaging with the unemployed and building relationships with local employers. More recently Fusion21 have been working with Northern Ireland housing organisations to look at ways to improve efficiency through procurement processes. Peter Francis - Head of Finance & Business Operations Peter is responsible for the leadership and management of our finance team and business operations team. His team look after all areas of financial performance and business operations supporting our current and future activities. Mark Chadwick - Head of Business Improvement Mark leads our business improvement programmes, and is responsible for internal transformation projects for Fusion21.

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Our structure

Chief Executive

Operations

Director (Vacant)

PROCUREMENT

Planned Maintenance

TRAINING & EMPLOYMENT

Northern Ireland

TRAINING & EMPLOYMENT

Offender Management

TRAINING & EMPLOYMENT

Employer Pool

TRAINING & EMPLOYMENT

TE service projects

TRAINING & EMPLOYMENT

TE service delivery

PROCUREMENT

Specialist Services

Administrative Support (available

from corporate services team)

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Principal terms and conditions (For information purposes only)

1. Position Operations Director 2. Salary and benefits

£75,000 per annum (gross). Plus car allowance. Plus a pension scheme, with 5.8% employers contribution for 6.1% employee contribution. Fusion21 also offers a Bupa family scheme to all senior managers.

3. Holiday entitlement

You will be entitled to 25 days annual leave per annum, plus 10 bank holidays. Your leave entitlement will increase by 2 days after 2 years of service and another 2 days after 5 years of service to a maximum of 29 days.

4. Working hours Normal hours of work are 35 hours per week based around the usual business

working week. However, due to the seniority of this post there is a requirement for flexibility in meeting the full responsibilities of the post and this will include occasional evening and weekend work.

5. Location Fusion21’s head office is in Liverpool, but we are a national organisation and operate

across the country. The postholder will need to be based in the Liverpool office with their teams, but given the seniority and nature of the role it is expected that the postholder will also be travelling across the UK to meet client needs. Consideration may be given to a relocation allowance.

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Key dates

Closing date:

Friday 26 April 2013, at 12 noon

First interviews:

Wednesday 8 May 2013, London

Second interviews:

Thursday 16 May 2013, Liverpool Prior to second interview, shortlisted candidates will be asked to undertake a psychometric test and a written exercise (both can be delivered on-line). At final interview there will be an opportunity to meet a selection of Board and staff members.

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