Scalable,Customized&MeasureableDigitalLearningandTechnicalAssistancePla=orm

forBuildingLong-termInsBtuBonalCapacityofHealthPrograms

ConfidenBal©June2017

BoardMember

BIG LEARNING ! CombiningBigDataandScalableLearning

Market Gap and Country Need

MajorhumanresourcesgapsandneedsatMOH•  LargenumberofvacantposiBonsandhighturnover•  Manystafflacktechnicalknowledgeandexperience•  Staffandhealthvolunteersaredispersedacrossthe

countryandaredifficulttoreach;majorityofthemworkintheperiphery.

•  Face-to-faceandinclassroomtrainingsareexpensive,notscalable,andpracBcallynofollow-up

•  FewcountrieshaveastrategicandoperaBonalplanforcapacitybuilding,andtrainingbudgetsconBnuetoshrink

NewHealthPoliciesandTechnologiesthatneedadop:onatthecountrylevel:•  ConBnuousprogressleadstonewglobalrecommended

policiesandtechnologies(medicines,diagnosBcsanddevices)

•  Newpoliciesandtechnologiesthenintroducedatthecountrylevelonanongoingbasis

•  Diffusionofpoliciesandproductstopeopleandprocessesisamajorgap

3PartSolu:on

KnowledgeCentre(KC) LearningandDevelopment(L&D)

TechnicalAssistance(TA)

Country Customized ‘BIG LEARNING’ Solution

Toestablishanintegrated,three-partdigitalpla=ormthatiscountryownedandmanagedandincludesa:•  KnowledgeCentre:arepositoryofcountryspecificknowledgeinthenaBonallanguage(English,French,

Spanish,Russian,Arabic)orregionallanguagesthatprovideslong-terminsBtuBonalmemory

•  LearningandDevelopmentPla=orm:toprovidescalable,measureableandimpac=ullearning,byleveragingnewtechnologies

•  TechnicalAssistancePla=orm:todeliverconBnuouson-the-jobtechnicalassistanceonanas-neededbasis

Technical Proposition

KnowledgeCentre(KC) LearningandDevelopment(L&D)

TechnicalAssistance(TA)

•  CreaBonofa‘Wiki-health’likeinsBtuBonalmemoryforMoH

•  Dynamic,structuredandeasy-to-find

•  Country-specificwithgloballycuratedcontent

•  JointlydevelopedwithleadingorganizaBons

•  FreeOnlineCoursesadaptedtocountrycontext

•  CerBficateanddiplomacourses•  PromotedtoencourageadopBonby

MoHstaff•  IndividualizedanalyBcstomeasure

progressandgrowthofstaff•  DeliveredinpartnershipwithnaBonal

insBtutesandinternaBonalorganisaBons

•  Linkedtoface-to-facecoursesfrompartners

•  Provisionofon–the–jobsupportusingonlineandvoice-basedsupport

•  ConBnuoussupportdeliveredthroughcrowdlearningandfromprofessionalexperts

Empower’s Learning Modalities applied in the learning and development platform

Face---‑to---‑faceTraining

WebBasedTraining

Micro---‑learning

VirtualLabs AdapBveAssessment GamificaBon

Blendedlearning

Technical Proposition

KnowledgeCentre(KC) LearningandDevelopment(L&D)

TechnicalAssistance(TA)

•  CreaBonofa‘Wiki-health’likeinsBtuBonalmemoryforMoH

•  Dynamic,structuredandeasy-to-find•  Country-specificwithgloballycurated

content•  JointlydevelopedwithleadingorganizaBons

•  FreeOnlineCoursesadaptedtocountrycontext•  CerBficateanddiplomacourses•  PromotedtoencourageadopBonbyMoHstaff•  IndividualizedanalyBcstomeasureprogressand

growthofstaff•  DeliveredinpartnershipwithnaBonalinsBtutesand

internaBonalorganisaBons•  Linkedtoface-to-facecoursesfrompartners

•  Provisionofon–the–jobsupportusingonlineandvoice-basedsupport

•  ConBnuoussupportdeliveredthroughcrowdlearningandfromprofessionalexperts

CollaboraBon&

ProducBvity

Content

UserAcBvity

Guides&SelfHelp

ForumsCOPs

Enrollment,reporBngandanalyBcs

CompetencyCategorizaBon&Training

ManagementSystem

PersonalisedLearning

CustomLearning&DevelopmentPath

How the platform works: Technology Layers & Identified Partners

LEARNING/KMPORTAL

LMS,LCMS,LRS

DATABASE

MOBILEAPPS

EXTERNALSERVICES(IfAny)APIINTERGRATION

ProductIntegraBon

CustomDevelopment

MobileApplicaBonsDevelopment

TesBng APIIntegraBon

SecurityEnablement

Deployment&OpBmizaBon

Customdevelopment

•  OpenSource•  UI/UXarchitecture•  Enterprise

Integra;on•  Cloud&Hostedon

premise•  Mobile–Android/

IOS

Technical features of the platform

•  CatalogueManagement•  ConfigureOrganizaBonHierarchy&

Competency•  PersonalizedLearning•  LearningPlan•  Assessment&CerBficaBon•  GamificaBon•  Social&CollaboraBonLearning•  Offline&BlendedLearning•  MobileLearning•  ReporBng&AnalyBcs

•  DocumentManagement

•  UserAcBviBes–Create,Share&Access

•  CollaboraBon–Forums,Wikis,Chat,

•  WorkflowManagement

•  UnifiedSearch•  KnowledgeDistribuBon•  SingleSourceAuthoring/Co-

Authoring

•  CollaboraBoncomponentsofKM&DL

•  Chatbot•  Videolearning•  Search

KnowledgeCentre(KC) LearningandDevelopment(L&D)

TechnicalAssistance(TA)

•  Peertopeercollabora;on•  Personcentricdatabase•  Communica;onplaCorm

How we work: Solution Design and Deployment Methodology

In-countryneedsassessment

Co-designpla=ormwithcountry

Developtechnologypla=ormandpopulate

withhealthdata

•  4weeksin-countryvisittoassesscurrentstateofknowledgeandlearningpla=orm,andtobekerunderstandtheneedsoftheprogram/MoH

•  IdenBfylocalpartnersthatwillmanagethepla=ormandworkcloselywithMOH•  4weekstowritethereport,obtainfeedbackandfinalizetheimplementaBonplanwithbudgetandBmeline

•  Pla=ormisdesignedbasedonpopulaBon,demography,scale,technicalcapacity,language,technologypenetraBon,telecommunicaBonspenetraBonandcountry-specificneeds

•  Helpdesk&conBnuedtechnicalsupporttotechnologypartner,students&professionals

Buildlocalcapacitytomanageandusethe

pla=orm

•  IdenBfyandtrainthenaBonalpartnertomanagethetechnologypla=ormandinserthealthrelateddata

TroubleshooBng,conBnuedsupport

•  Technologypla=ormisdesignedbasedonopensourcepla=orms(whereavailable),withabudgetbreakupacross:RequirementAnalysis&elicitaBonworkshop,UserInterfacedesign&development,CustomdevelopmentforMobile&Web,SoluBonintegraBon&configuraBon,TesBng&UAT,Deployment&Support

Knowledge:•  CompletedtheassessmentofcurrentstateofknowledgemanagementandinsBtuBonalmemoryoftheprogram/MOH•  Designedthearchitectureofthepla=orm•  Knowledgepla=ormlaunchedLearningandDevelopment•  Completedassessmentofcapacityandcompetencyofhealthstaff•  IdenBfiedcoursematerialsthatarerelevantfortheprogramorMoH•  DevelopedL&Dpla=ormandaddedkeylearningmaterialsfromglobal,naBonalsourses•  Creatednewcoursesthatarenotavailable

ConBnuouson-the-jobTechnicalAssistance•  Completedbaselineassessmentofcurrentprocessfordeliveringtechnicalassistance•  Developedmethodologyfordeliveringtechnicalassistance(technology,professionals,‘crowdassistance’)•  IniBatedpeer-to-peerTAandfacultysupportedtechnicalassistance

Indicators used to measure impact of initiative

Sample work related to development of Digital Learning Pla6orms

Past work: Learning and Development Competency Assessment tool

Educational Qualifications

Work Experience Soft Skills PSM Profile

Domain Competency

Study Concluded in Pakistan, Indonesia, Philippines, Zambia and India

Past work: Empower’s engagement with UN agencies Online platform designed, developed, hosted and marketed for UNDP

IntroductionSelection of

pharmaceutical products

QuantificationProcurement

Inventory Management

Quality Assurance

PSM toolsCourse Summary

Assessment Certificate of Completion

Past work: Empower’s engagement with UN agencies Online courseware developed for UNDP: User Experience - Course Page

First Response Training for Red Cross Africa Leveraging Technology & Volunteers to deliver First Response at scale

SimulatedLearningEnvironment

SOS&VolunteerMobilizaBon

1 year Online Post Graduate Diploma Course in PSM

For more information, please contact

PaulLalvani,DirectorEmpowerSchoolofHealth

paul.lalvani@empowerschoolonealth.org+91.99.71.276.111(India)+66.910.369.333(Thailand)

Swa:RDuK,PartnershipsEmpowerSchoolofHealthpartnerships@empowerschoolonealth.org+91.99.99.805.851(India)

CarolSquire,ChiefStrategyOfficerEmpowerSchoolofHealthCarol.squire@empowerschoolonealth.org