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Transcript of SAP UKI Ltd Solution Documentation Clair Walton · PDF fileSAP UKI Ltd Solution Documentation...
Solution Manager 7.1: Highlights & Your ALM Roadmap
Clair Walton
SAP UKI Ltd
Solution Documentation
in Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 2
Agenda
1. Solution Documentation – Overview And Customer Benefits
2. Solution Documentation In Detail
1. Initial Solution Documentation
o Demo
2. Verification of Documentation / Reverse Business Process Documentation
o Demo
3. Summary and Outlook
Solution Documentation:
Overview
Introduction to Solution Documentation with SAP Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 5
Challenges
Unstandardized business processes
across scattered business landscapes
Different implementation approaches and
strategies
Missing link between business process
documentation and technical realization
No flexibility for business process
adjustments leads to a long time to benefit
© 2011 SAP AG. All rights reserved. 6
What is Solution Documentation?
Key elements of Solution Documentation
Documentation of your technical system landscape
– Documentation of systems, servers, databases and software
components, system roles
Documentation of your core business processes
– Documentation of core business processes, related technical
objects, programs, interfaces and custom code
– Clearly structured in a 3-level hierarchy
– Centrally accessible in SAP Solution Manager
– Continously verified with Solution Documentation
Assistant
© 2011 SAP AG. All rights reserved. 8
SAP Solution Manager
SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy
SAP Solution Manager
Key Capabilities
SAP Solution Manager capabilities
can be configured and implemented
based on customer specific priorities
and roadmaps
Individual services and guided
expert session for desired
configuration available
The 4 Steps to fully exploit the value of
SAP Solution Manager
To achieve IT transparency “Single
Source of Truth”
To get access to specific SAP
Enterprise Support and SAP Solution
Manager capabilities
SAP Solution Manager enables you to establish a “Single Source of Truth” for the support by
your operations teams and organisation
SAP
Support SLA
Custom Code
Documen-
tation Business
Process
Documentation
Modification
Justification
Check
Custom Code
Maintainability
Check
Root Cause Analysis
for Custom Code
Test Workbench &
eCATT
Configuration
Content
Test
Content
Upgrade
(Delta Configuration)
Business
Process
Monitoring
Accelerated
Innovation Enablement
Template
Management
Change Request
Management
Diagnostics
System
Monitoring
System
Administration
Technical SLA &
IT Reporting
Custom Development
Management Cockpit
Quality
Management
Service
Desk
Deploy (Q-Gate
Management, CTS+)
Solution
Documentation
Assistant
4
3
ASAP
Run SAP
for Industries
Run SAP
for Technology
Selected
CQCs*
Additional
CQCs*
* Continuous Quality Checks © SAP 2009 / Page 8
Technical
Landscape
Documentation
1
2
Technical
Configuration of
Solution Manager
SAP Quality Center
by HP
SAP CPS by
Redwood
© 2011 SAP AG. All rights reserved. 9
Blueprint
Structure
Tabs /
Tab content
Business
Blueprint
Solution
Configura-
tion
Testing System
Monitoring
Business
Process
Monitoring
Solution
Maintenance
Solution
Upgrade
Scenarios
Processes
Process
Steps
Project Documents
Transactions
Configuration/
Development
Test Cases
E-Learning
Interfaces * *
Systems/
Servers
Logical
Component
Reuse of Solution Documentation Reuse of business structure and related information in SAP Solution Manager
capabilities
* Limited reuse of information Key ALM processes fueled by Solution Documentation
© 2011 SAP AG. All rights reserved. 10
Which tools can be used for Solution Documentation?
Business Blueprint (SOLAR01)
– Initial documentation during regular project work
– Upload via standardized interface possible
Solution Configuration (SOLAR02)
– Enriching the documentation with configuration
data
Solution (in the Solution Directory)
– Reflection of the actual productive environment
– Secured documentation with controlled
maintenance („check-in/check-out“)
Solution Documentation Assistant
– Continous verification of the existing
documentation
– Reverse documentation with predelivered content
Enhanced Business Blueprinting
– Graphical modeling of Business Processes
Main tools for Business Process Documentation
In SAP Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 11
Use cases of Solution Documentation
Blueprint
Implementation Execution
Optimization
Require- ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
Require- ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
Initial
documentation
Reverse
documentation
© 2011 SAP AG. All rights reserved. 12
Agenda
1. Solution Documentation – Overview And Customer Benefits
2. Solution Documentation In Detail
1. Initial Solution Documentation
o Demo
2. Verification of Documentation / Reverse Business Process Documentation
o Demo
3. Summary and Outlook
© 2011 SAP AG. All rights reserved. 13
Solution Manager Business Process Structure
Process (Purchase
Requisitioning)
Business Scenario (Procure-to-Pay)
Process Step (Create Purchase
Requisition)
A Business Scenario is
a set of processes that
define a business task in
a comprehensive and
self-contained manner.
A Process is a set of
logically related activities
performed to achieve a
business outcome.
A Process Step is an
elementary activity
performed to accomplish
a process.
© 2011 SAP AG. All rights reserved. 14
Business Blueprint
The Business Blueprint offers central, focused, up-to-date, and easy-to-understand core process
documentation. The primary focus is to document the process steps, code, systems and interfaces.
3 level
hierarchy Business scenario
Business processes
Business steps
Interfaces
System information Transactions, custom development Documents, links
© 2011 SAP AG. All rights reserved. 15
Upload interface for initial upload of blueprint structure and
documents
The following information can be uploaded
from external sources:
Business Blueprint Structure
Business Blueprint Structure Attributes
Project Documentation tab
Transactions tab
Business Functions tab
Configuration tab
Development tab
Test Cases tab
Training Material tab
How to work with the upload interface:
Export the structure, attributes and other tabs to
template .txt files which contain content examples
for your reference and can easily be edited, e.g.
with Microsoft Excel.
Create a Business Blueprint Structure first before
you continue uploading additional content.
Detailed information can be found in the SAP
Solution Manager online help.
Initial documentation is automatically being build up by using implementation projects in SAP Solution
Manager. To speed up this process, a new upload interface has been built into the Business Blueprint.
© 2011 SAP AG. All rights reserved. 16
Business Blueprint Upload interface: process flow
New functionalities in Release 7.1
Create a project
Create structure
Upload file
Maintain file
Upload file
Edit and Finalize
business blueprint
Create content
upload file
Program
Management
Business Process
Expert
System
Administrator
Demo Initial Upload of Business Process Structure and Transactions
Use of Business Process Repository
Upload of supporting Business Process documentation
© 2011 SAP AG. All rights reserved. 18
Functional Features:
Business Blueprint Enhancements
New functionalities in Release 7.1
Create a project
Create structure
Upload file
Maintain file
Upload file
Edit / Finalize
business blueprint
Create content
upload file
Program
Management
Business Process
Expert
Quality
Manager
System
Administrator
The following information can be
uploaded from external sources:
Business Blueprint Structure
Attributes
Tab Project Documentation
Tab Transaction
Tab Configuration
Tab Development
Tab Test Cases
Tab Training Material
Tab Business Functions
© 2011 SAP AG. All rights reserved. 19
Agenda
1. Solution Documentation – Overview And Customer Benefits
2. Solution Documentation In Detail
1. Initial Solution Documentation
o Demo
2. Verification of Documentation / Reverse Business Process Documentation
o Demo
3. Summary and Outlook
© 2011 SAP AG. All rights reserved. 20
Solution Documentation along the lifecycle C
om
ple
tio
n &
Qu
ali
ty
Start of Project Go-live
Business
Blueprint
Solution Lifecycle
Regular degradation
Reverse Business Process
Documentation
Operations
Best documentation
Average documentation
Re-Documentation
Project team
leaves
Server
crashes
IT notices that up-to-date Solution
Documentation is required Undocumented
changes
© 2011 SAP AG. All rights reserved. 21
Reverse Business Process Documentation
Reverse Business Process Documentation (RBPD) allows the customer to easily
re-document his business processes directly from his SAP systems. The re-
documentation is done by analyzing the actual usage of the system and is
supported by comprehensive analysis content pre-delivered from SAP.
SAP Solution Manager
RBPD
Content*
SAP system Usage analysis
Re-documentation Solution Documentation Assistant
* Powered by IBIS
© 2011 SAP AG. All rights reserved. 22
Solution Documentation Assistant
Solution Documentation Assistant helps with verifying and rating your business process documentation.
The data basis is the usage frequency of technical objects related to the business process structure within Solution Manager
Projects or Solutions.
The usage frequency gives transparency about potentially obsolete and clarity about mission-critical objects and is an excellent
starting point for initial documentation as well.
Scope
Analysis of Projects (template, implementation and
maintenance) and Solutions
Analyzes usage of technical objects like transactions,
reports, BADIs and custom developments
SQL statement analysis enables live system analysis from
a business perspective
Uses the existing SAP Solution Manager infrastructure like
system connections and technical statistical data
Benefits
Accelerates initial and reverse Solution Documentation
Enhanced solution and usage transparency
Enables simple and fast system consolidation
Standardization through comparison of business
processes at different locations
Basis for optimized test planning
Cost-efficient through automated verification of Solution
Documentation
© 2011 SAP AG. All rights reserved. 23
Solution Documentation Assistant
SAP Solution
Manager Project
Analysis
Project Analysis
Solution Documentation Assistant
SAP Solution
Manager Project
Update
Create
Demo Solution Documentation Assistant
• Validation of Business Process structure
• Analysis Results
• Update of Business Process structure
© 2011 SAP AG. All rights reserved. 25
Solution Documentation Assistant
SAP Solution
Manager Project
Analysis
Project Analysis
RBPD
Content
Solution Documentation Assistant
SAP Solution
Manager Project
Update
Create
© 2011 SAP AG. All rights reserved. 26
service.sap.com/rbpd
SAP
Note
1591505
Upload content into
Solution
Documentation
Assistant and scope to
analyzed business
scenarios
Perform analysis
against a productive
SAP ERP 6.0 system
and evaluate the
results
Create analysis from
analysis project in
Solution
Documentation
Assistant
Create Solution
Manager project and
assess placement of
custom objects
© 2011 SAP AG. All rights reserved. 27
RBPD sets the course for...
…getting full transparency about real usage of SAP
applications with the most important business processes
…having a comprehensive representation of the current
implemented and used business processes
…doing risk-based testing rather than testing everything
…having a quick and easy way to get business processes
documented in SAP Solution Manager
…having a central entry point to manage and monitor all
SAP solutions and processes
…enabling quick re-use of processes for planned projects
(eg. new implementations, upgrade, template-based rollouts
etc.)
…easily creating a central basis for further ALM processes
Reverse Business Process Documentation supports these requirements and
drives business efficiency
© 2011 SAP AG. All rights reserved. 30
What our customers say...
"Reverse business process documentation, a new feature of in SAP Solution Manager 7.1, is great
help in achieving solution documentation with the much less effort. This has also increased our
capability for in-depth testing of our business processes. and helped to get the comprehensive
representation and full transparency of the current business processes. I would say this will further
increase the usage of SAP Solution Manager as a Central IT Tool in our organization. Without this
feature, we would need to invest in a project that could needed as much as 100 man days to
complete.“
Dileep Somani, Chief information Officer, Oman Trading Establishment LLC OTE Group
“By using the Reverse Business Process Documentation methodology and the SAP Solution
Documentation Assistant tool in SAP Solution Manager 7.1, we were able to automate the
documentation of our business process steps. In a period of 3 days we were able to document over
600 business process steps. We estimate that this would have taken us multiple weeks of effort to
achieve manually."
Charles Bempong, QA Team, Newell Rubbermaid Inc.
© 2011 SAP AG. All rights reserved. 31
What our customers say...
With the help of our Run SAP implementation partner Keane, we implemented solution documentation
in our SAP Solution Manager. We were able to map entire business processes, configuration and flow
charts, and capture the complete documentation of our SAP implementation in one place. This is
essential when updating documents during changes in business processes, and ongoing system
monitoring. By centralizing our documentation in SAP Solution Manager, we were able to reduce our
documentation and maintenance efforts by 75%, and avoid maintaining multiple documentation
sources.“
Madhu Suthan, Group IT Manager/Project Manager, Bahri And Mazroei Technical Systems Company LLC
We needed transparency of the sales and distribution functions used in our SAP ERP system, to
reduce the complexity of our processes and of change management. With the support of the SAP
Enterprise Support advisory council, we decided to set up reverse business-process documentation,
through SAP Solution Manager 7.1. The analysis provided a complete view of the functionalities used
in our SAP ERP. The standard documentation from the business process repository assigned to the
functionalities in use allowed us to save up to 70% of the workload required for solution
documentation."
Mr. Saji P.OOMMEN, General Manager (Group IT), Albatha Trading & Industry Company
© 2011 SAP AG. All rights reserved. 32
Which tools can be used for Solution Documentation?
Business Blueprint (SOLAR01)
– Initial documentation during regular project work
– Upload via standardized interface possible
Solution Configuration (SOLAR02)
– Enriching the documentation with configuration
data
Solution (in the Solution Directory)
– Reflection of the actual productive environment
– Secured documentation with controlled
maintenance („check-in/check-out“)
Solution Documentation Assistant
– Continous verification of the existing
documentation
– Reverse documentation with predelivered content
Enhanced Business Blueprinting
– Graphical modeling of Business Processes
Main tools for Business Process Documentation
In SAP Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 33
Summary
Solution Documentation in SAP Solution Manager
provides a foundation for Application Lifecycle Management
can be easily created
– from scratch during an implementation or upgrade project
– reverse documented from up-and-running systems with RBPD content
from SAP
Is always up-to-date due to continuous verification with Solution
Documentation Assistant
Helps reducing costs through re-using up-to-date Solution
Documentation along the lifecycle and creating transparency about
the company‘s business processes
© 2011 SAP AG. All rights reserved. 34
Future plans for Reverse Business Process Documentation
Solution Documentation Assistant
• Automated RBPD content delivery & update process
BW-based Reporting & Dashboards
BW as data storage
Analysis comparison
Planned service offerings
Expert guided implementation for Solution Documentation
RBPD services for Enterprise Support and MaxAttention
customers
IBIS Add-on Services
• Customize Business Blueprint and Usage Analysis
• Differentiate and Compare Usage Analysis
• RBE Plus Potential Analysis für Business Process
Improvements
• RBE Plus User and Role Analysis
RBPD Content Enhancements
The RBPD content will be enhanced in cooperation with IBIS
Prof. Thome AG and pilot customers. Currently, enhancements
in the following areas are planned:
• Banking
• Retail
• IS-OIL
• SAP BW
This document contains intended strategies, developments and/or functionality and is not intended to be binding upon SAP to any particular course of business, product strategy and/or
development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
© 2011 SAP AG. All rights reserved. 35
Further Information
Solution Documentation – presentations and demos
• http://service.sap.com/alm
• Solution Documentation & Implementation Solution Documentation
Business Blueprinting – installation and help guides
• Link to Business Process Blueprint in Solution Manager 7.1
Solution Manager 7.1 – overviews, demos and presentations
• http://service.sap.com/solutionmanager
• http://service.sap.com/rkt-solman
Thank you!
Clair Walton
SAP UKI ALM Consulting
07808 575 210
Andy Lawrence
SAP UKI ALM Consulting
07808 575 227
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