Sap Solman Work Several Customer Numbers

Several Customer Numbers How-To: Using Several Customer Numbers in Sap Solution Manager

SAP Solution Manager

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W e n c e s l a o L a c a z e

SAP – SM – Several Customer Numbers

SAP-SOLMAN-WORK-Several_Customer_Numbers.V1.0.doc of 9

Table of Contents

Versioning ..............................................................................................................................................................................3 Author Bio ..............................................................................................................................................................................3 Purpose....................................................................................................................................................................................4

Solution Manager – Scenario Description .............................................................................................................4 Requirements........................................................................................................................................................................5 Communication Structure................................................................................................................................................5 General Info ...........................................................................................................................................................................6

Using Single OSS User defined in CCC. ....................................................................................................................6 Using Multiple OSS users. ............................................................................................................................................6

Using Multiple OSS Users..................................................................................................................................................6 Create the RFC Destination.........................................................................................................................................6 Check the Connection....................................................................................................................................................7 Assign the Customer Number ....................................................................................................................................7

Synchronize Technical Information to Service Marketplace..............................................................................7 Read and Synchronize...................................................................................................................................................7

CCC ............................................................................................................................................................................................8



Versioning Version Change Date

1.0 Original 27/06/2008

Author Bio

My name is Wenceslao Lacaze and I’ve been working as a SAP basis

Administrator and Solution Manager Consultant for the last 8 years.

I’m a Techno-Functional SAP Solution Manager Subject Matter Expert (SME), I

Design, Build and Implement the product using “Run Sap” Methodology.

I have developed a very extended experience with medium and large scaled

SAP installations in several (multi)national environments.

I am based in Argentina, but work all around the World.

I work directly for clients or via an agency.

I do speak Spanish, Italian and English fluently.

You can contact me at:

Email: [email protected]

http://www.linkedin.com/in/solutionmanager

You can found more papers at :

http://wlacaze.googlepages.com/home



Purpose

This configuration guide has been compiled to know how is the connection strategy between SAP

Solution Manager and Service Marketplace – Support Portal.

Solution Manager – Scenario Description

Using Sap Solution Manager in your Landscape, you can get support from Sap and other entities

like Sap Partner, Consulting and CCC.

You can define internally in your company one CCC (Customer Competence Center) to provide

support to other Companies in the Same the Group or external.

More information in CCCNet and Certifications in http://service.sap.com/cccnet



Requirements

To use this tutorial you need:

Parameters Description

Customer Number 0123456789

OSS User S0123456789

OSS User for CCC. (Optional) S0123456789

Communication Structure

RFC Destination Username Created By Description

SAPOSS OSS_RFC OSS1 SAP OCS Server (CSS)

SAP-OSS S0123456789 DSWP�Global

Settings Used to forward messages to SAP

SAP-OSS-LIST-O01 S0123456789 Used to retrieve updated messages

from SAP

SAPNET_RFC OSS_RFC SDCC Used to forwarding SDCC sessions to

SAP.

SAPNET_RTCC ST14_RTCC SDCC

SDCC_OSS SDCC_NEW SDCN Automatically generated Destination

to SAP for EWA.

SM_SP_0123456789 S0123456789 Manualy-SM59 Used to Sync info in SMSY and

Maintenance Optimizer.

SAP-OSS

Solution

Manager

SAPOSS

SM_SP_0123456789

SAP-OSS-LIST-O01

SAPNET_RFC

SAPNET_RTCC

SDCC_OSS



General Info You have 2 ways to setup the infrastructure for use Solution Manager to support several Customer

Numbers.

Using Single OSS User defined in CCC.

You can support several customer Numbers in SAP but all the customer numbers need to be

assigned to a common Customer Competence Center (CCC) number. You need to request a SAP to

assign you S0123456789 to a CCC entity.

SAP only permits access to data of the same group (CCC) using the connection SAP-OSS.

Using Multiple OSS users.

If you want to use Several OSS User inside Sap Solution Manager to provide support, follow these

instructions.

Using Multiple OSS Users

Create the RFC Destination

In Txcode:SM59—Copy the SAP-OSS destination with a new name..SM_SP_0000012345(Is

important to use the 10 digits of the Customer Number.).

Complete with the OSS Username and Password.



Check the Connection

In SM59:Menu�Utilities�Test�Authorization Test.

This step check the Connection string and the Username/Password defined.

Assign the Customer Number

In Txcode: AISUSER create a new entry with the

• SAP username: You username in Solution Manager

• Sap Customer Number: The customer number.

• Contact Person: The OSS User without the “S”

Synchronize Technical Information to Service Marketplace

Read and Synchronize

Go to Txcode: SMSY� Select the System � System Data in SAP Support Portal�Read System

Number.



Now the System brings all the information from the Sap Support Portal. Then click in Synchronize

to update the information in automatic.

If Sap Solution Manager show this error message, is because you don’t have the RFC Destination

Created.

CCC

If you are using CCC, this mean that SAP assign you OSS User to support different Customer

numbers. You need to run the program “AI_SDK_CF_GET_SYSD_VAR_CUST to read the customer

installation supported.

Go to SA38



Select the RFC Destination for this Customer and complete the Customer Number

Now you can found all the Customer systems in solution Manager.

More information in the Note 1082010 - Administration of several customer numbers

Sap Solman Work Several Customer Numbers

Technology

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