SAP SolMan 40Outlook En
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Transcript of SAP SolMan 40Outlook En
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SAP Solution Manager:
Release strategy andfunctional outlook
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Overview
Release strategy and Maintenance
Scope SAP Solution Manager 4.0
Implementation and Application Management of mySAP ERP
Better handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate Functionality
Integration Solution Manager Diagnostics
Technology SAP Solution Manager 4.0
ArchitectureSAP Solution Manager Installation und Configuration
Upgrade und Migration paths
Please note that this document is subject to change and may be changed by SAP at any time
without notice. The document is not intended to be binding upon SAP to any particular course ofbusiness, product strategy and/or development.
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Optimize Collaborationwith
SAP Active Global Support
SAP Solu t ion Manager - Evo lu t ion
MitigateRisk
Front-end toSAP Service
Infrastructure
SolutionMonitoring
Implemen-tation &
Distribution
ServiceDesk,
Upgrade
ChangeRequest
Mgmt.
Collaboration+ Continuous
Improvements
3.2
3.1
2.2
2.1
4.0
Pro-activeMonitoring
AccelerateImplementations
Manage
technical change
OptimizeIT support
+
+
+
+
+
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Technology SAP Solution Manager 4.0
Recommendations
Release Strategy and Maintenance
Scope SAP Solution Manager 4.0
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2011 2012
Release s t ra t egy and Main t enance
2003 2004 2005 2006 2007 2008 2009 2010
Dec
Dec
Dec
Dec
Mar
2014
Mar
Mar
2013
Dec
Mar
Mar
Customer specific
Maintenance
mySAP ERP
2004
Ramp-
up Mainstream-MaintenanceExtended
Maintenance
(17 % + 2 %)
Extended
Maintenance
(17 % + 4 %)
Customer specific
Maintenance
Customer specificMaintenance
Ramp-up Mainstream-Maintenance
Extended
Maintenance
(17 % + 2 %)
Extended
Maintenance
(17 % + 4 %)SA PNetWeaver 04
SAP Solut i on
Manager 3.2
Ramp-
up Mainstream-MaintenanceCustomer specific
Maintenance
SAP Solut io n
Manager 4.0
Mainstream-MaintenanceCustomer specific
Maintenance
Ramp-
up
SAP Solut io n
Manager 3.1
Ramp-
up
Mainstream-Maintenance
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Implementation and application management of mySAP
ERP
Better handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
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Implementation and application management of mySAP
ERP
Better handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
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SAP AG 2005, Functional_Outlook_EN.ppt / 10
The SAP Solu t ion Manager m anages c ust om er So lu t ions
App li ca t i on Managemen tSAP Solut ion M anager
Maintenance strategy, processes, and projects
Continuous improvement projects
Software Change ManagementDevelopment and enhancement projects
Deployment projects
Net Weaver L i fecyc le Management
SAP Net Weaver Adminis t rat ion Tools
System administration
Configuration and transportation
Consistency checks
Development infrastructure
Planning
Status
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Bet t e r hand ling of c us tom er suppor t p rocesses
Complete Maintenance process
Transparency
Planning of Maintenance und Execution
Notes, Top Notes, Hot News
Support Package StacksProc ess for Suppor t Pac k age
Stacks
Proc ess for Suppor t Pac k age
Stacks
Display current SP Level and recommended SP StackDisplay current SP Level and recommended SP Stack
SPs approve and download SP StacksSPs approve and download SP Stacks
Import SP StacksImport SP Stacks
Perform TestsPerform Tests
Release to productionRelease to production
Ex am ple: Suppor t Pac k age St ac k s
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Implementation and application management of mySAP
ERP
Better handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
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SAP SAP CUSTOMERSAP CUSTOMER
SAP Solut ion Manage r is t he Front -end o f SAPsServic e in f rast ruc t u re
SAP Ac t iveGlobal Support
SAP CRM
4.0
SAP CRM
4.0
NW 04NW 04
SAP APO
3.1
SAP APO
3.1
SAP R/34.6C
SAP R/34.6C
SAP Solut ionManager
Solut ion Landscape
SAP Consult ing
Partner Consul t ing
Customer Competence
Center
SAPSupport Systems &Service Marketplace
Service Infrastructure
Application Management
Stichworte:Sebtral point of entry
Synchronizuation of system data
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Corporate funct ions
Definition Corporate functions Today, SAP enables its customers, to use SAPNet - R/3 Frontend
to manage customer internal messages
SAP Solution Manager 4.0 offers preconfigured corporate functions,which can be adapted to customer requirements
There will be no further development of corporate functions inSAPNet - R/3 Frontend
Corporate functions will be available only viaSAP Solution Manager 4.0
Existing messages can be migrated to SAP Solution Manager 4.0
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Implementation and application management of mySAP
ERP
Better handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
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Part nersc hni t t s t e l le zum SAP Solut ion Manager Serv ic e Desk
SAP Solution Manager 4.0 contains a bi-directional Interface for theexchange of problem messages between SAP Solution Manager andthird party help desk applications.
This enables the SAP Solution Manager Service Desk to beintegrated into existing help desk applications of a supportinfrastructure.
The Service Desk Interface is open and independent of existing
third party help desk applications.
The Service Desk Interface is based on Web-Services (simple,flexible, platform independent).
The Service Desk Interface is aligned with existing standards formessage exchange (e.g. SOAP)
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Implementation and application management of mySAP
ERPBetter handling of customer support processes
Continuous improvement of customer SAP Solutions
Corporate functionality
Integration Solution Manager Diagnostics
Service Desk Interface
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SAP CUSTOMERSAP CUSTOMERSAP SUPPORT
Solut ion Manager Diagnost ic sEf f i c i ent and Sa fe Root Cause Analys is
EFFICIENTReduce t ime f or r oo t cause anal ys is
Available in one central console
Standardized SAP best practices fordiagnostics, integral part of SAPNetWeaver and used by all SAPemployees
Uniform across components
SAFENo changes to p roduc t i on sys tems
Runs in web browser and can beaccessed via http connection, No OSaccess necessary for standard support
No access to SAP NetWeaveradministration tools
Enforced customer control for changemanagement
SOLUT ION MANA GER DIAGNOSTICS provides ef f ic i ent and safe root c ause
an al ys is o f in c id en t s i n c us t om e r s ol ut i on s p ow e re d b y SAP N et We av er .
SAP Syst em
Solut ion Manager
Diagnost ics
SAP Net Weave r
Admin is t ra t ion ToolsSolut ion Landsc ape
Safe
access
No
accesschange
read only
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Solu t ion Manager Diagnost ic s : Funct ional i ty Roadmap
SAP NetWeaver Support Pack age St ack (SPS)
System Analysisfor all SAP solutions
Java & WebAnalysisfor EP, CRM ISA,
XI,
DiagnosticsFramework
SPS 11SPS 11
OS Monitoring
DB Monitoring
Config Tracking
Log Viewer
HTTP Analysis
Thread DumpAnalysis
WilyTech Introscope Mercury Loadrunner
SPS 12SPS 12
OScommand console
File System Browser
Self Check
EarlyWatch Alert forDiagnostics itself
SPS 13SPS 13
J2EE command cons.
DB command console
SMD Config Wizard
SMD Rapid Installer
SPS 14SPS 14
LDAPcommand cons.
07.03.2005 16.05. 25.07. 04.10.
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SAP Solut ion Manager an d SAP Net Weaver:Release Roadm ap
Solut ion Manager
Diagnost ics
on WebAS 6.40
SAP Solut ion
Manager 3.2SAP Net Weave r
Admin is t ra t ion Tools
2005
SAP Solut ion Ma nager 4.0SAP Net WeaverAdmin is t ra to r Diagnost ics2006
2005
SAP Net Weaver 04Web A S 6.20 AB AP
Read
only
SAP Net Weaver 04
SAP NetWeaver 0 4s SAP Net Weaver 04s
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SAP CUSTOMERSAP CUSTOMER
Solut ion Manager
Diagnost ic s on WebAS
Solut ion Manager Diagnost ic s : Arc h i t ec t ure
SAP
SUPPORT
SA PSystem
Solut ion
Landscape
safe
AgentAgent
Web AS 6.40
ABAP Java
ITS
HTTP
Link
CCMS
e.g.
RZ20,
OS07,
DB02,
WebDynpro
Java
Support
Tools
Wily
Introscope
EnterpriseManag
er
3rd party tools,preconfiguredfor SAP NetWeaver,for use by SAP (no OEM)
L d T t i SAP G i L i Ch k f W b B d
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SAP CUSTOMERSAP CUSTOMER
Solut ion Manager
Diagnost ics
SAPSUPPORT
Load Test in SAP GoingL ive Chec k for Web-BasedApp l ica t ions
SA PSystem
Solut ion
Landscape
safe
AgentAgent
Wily
Introscope
EnterpriseManag
er
Web AS 6.40
ABAP Java
ITS
HTTP
Link
CCMS
e.g.
RZ20,
OS07,
DB02,
WebDynpro
Java
Support
Tools
Mercury
Loadrunner Cont ro l ler
Mercu
ryLoadrunn
er
LoadGenerator
SAP op t im izes the t h ree most impor tan t c us tomer c l i ck scenar ios in
t he SAP Enterpr ise Por ta l as par t o f SAP GoingL ive Check
3rd party tools
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Roadmap for SAP Suppor t In f ras t ruc t u re
Dec 04
Q3/05
Q4/05
Q1/06
Mass shipmen t So lu t i on Manager
Diagnost ics
Solut ion Manager Diagnost ic s required
f or r oot c a us e a na ly si s o f J av a b as ed
SAP solut ions
St art of Ramp -Up SAP Solut ion
Manager 4 .0
Mass shipmen t SAP So lu t i on
Manager 4 .0
Q3/06 SAP Solu t ion Manager requ i red for
roo t cause ana lys is o f a ll SAP solut i ons
SA PSolut ion
Manager3.2
WebAS 6.20
Solut ion
Manager
D iagnos t ics
WAS 6.20
SA P
Solut ionManager 4 .0
WebAS 6.40
WebAS 7.0
Diagnost ics
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Technology SAP Solution Manager 4.0
Recommendations
Release Strategy and Maintenance
Scope SAP Solution Manager 4.0
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Architecture
Installation and UpgradeUpgrade and Migration paths
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Arch i tec tu re
Solut ion
Di rectorySystems
SA P
CRM
Other
Business
ProcessesDocument
-ation
SA P
ERP
SA P
APO
Proje
cts
Solu
tion
Implementation and Distribution
Solution MonitoringService plan
and Execution
Service Desk
Upgrade
Change Management
Tests
E-LearningManagement
SAP Solut ion Man ager
Global Rollout
Process
temp la tes
OPERATE
IMPLEMENT.
OPTIMIZE
Businessprocesses
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Architecture
Installation and UpgradeUpgrade and Migration paths
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Ins t a l la t ion and Conf igurat ion
Simplification of Installation and Maintenance Improved installation
Reduction of Add-Ons
ca. 2 Installations (DB Loads) per year*
ca. 3 Support Package Stacks per year*
Simplification of Configuration
More pre configuration
dedicated Implementation Guide (IMG)*
Best Practices/E-Learning
* also SAP Solution Manager 3.2
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Architecture
Installation and UpgradeUpgrade and Migration paths
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