Review of Mobile Phone allocation for Cost Efficiencfor ... · Review of Mobile Phone allocation...
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Review of Mobile Phone allocation for Cost Efficienc for Cost Efficiency Yasa Yap Siew Geok, Nurafiqah Binte Abd Rahim Pearlyn Chua Pei Chen, Stella Fernandez D/O Denness F Juwariah Bte Taib, KK Women’s and Children’s Hospital Patient Patient Transport Transport Services Services (PTS) (PTS) PTS plays a vital role in providing portering services in KKH, covering a wide range of services via an online system BACKGROUND BACKGROUND RESULTS RESULTS Workflow Reviewed Workflow Reviewed an online system. All portering services are made through the online system and Patient Transport Assistants (PTAs) are mobilized via mobile phones. INTRODUCTION INTRODUCTION High High Mobile Mobile Phone Phone Expenses Expenses… PTS had been incurring high mobile phone expenses every month as there was no system of optimising mobile phone utilisation. No OBJECTIVE OBJECTIVE Review of Mobile Phone allocation for Cost Efficiency… Review of Mobile Phone allocation for Cost Efficiency… To eliminate unnecessary mobile phone expenses through better issuance and tracking of mobile Yes METHODOLOGY METHODOLOGY phones. Root Cause Analysis Root Cause Analysis No Cause and Effect Diagram to determine the root causes of high mobile phone bills. Yes Monthly Mobile Phone Bill 2012/2013 A t ($) Results (S$) Results (S$) 1000 1200 1400 1221.6 821.9 861.7 1051.6 816 9 891.3 780.1 727 5 Monthly Mobile Phone Bill 2012/2013 After Implementation Before Implementation Amount ($) 400 600 800 821.9 816.9 642.7 585.9 558.6 552.3 571.5 630.6 576.4 727.5 683.0 No. Major Problem Recommended Solution 1 PTAs required to take Tighten the issuance by getting the Controllers Solution Development Solution Development 0 200 eb-12 Mar-12 Apr-12 May-12 un-12 Jul-12 ug-12 ep-12 Oct-12 ov-12 Dec-12 an-13 eb-13 Mar-13 Apr-13 May-13 Month CONCLUSION CONCLUSION 1 PTAs required to take the phone as and when. Tighten the issuance by getting the Controllers to give out mobile phones. Educate the PTAs on the new work process. 2 Download data. Request Telecommunication Department to terminate GPRS services in mobile phones. F M A M Ju J Au S O N D Ja F M A M Cost Savings: $300/month (Average) CONCLUSION CONCLUSION Conclusion Conclusion… This project has benefited PTS not only in improving the issuance and tracking of mobile phones, but also in reducing expenses. 3 PTAs call each other to help in pushing beds. Set a new protocol; PTAs call the Controllers when they need help with beds. Introduce PTS Online to users where Controllers assign tasks to PTAs. St t I l t ti (Si M 2012) St t I l t ti (Si M 2012) Ongoing data collection to monitor expenses. Sustainability… Sustainability… Random audits will be conducted to ensure sustainability. Ongoing data collection used to review processes for continuous improvement. Step 1: Implement PTS Online. Step 2: Orientate Controllers on the new workflow. Step 3: Conduct briefings to PTAs on the new workflow. Steps to Implementation (Since May 2012) Steps to Implementation (Since May 2012) Step 4: Request to terminate GPRS system in mobile phones. Step 5: Collate results in effectiveness. Step 6: Review process for better cost efficiency.
Transcript of Review of Mobile Phone allocation for Cost Efficiencfor ... · Review of Mobile Phone allocation...
Review of Mobile Phone allocation for Cost Efficiencfor Cost Efficiency
Yasa Yap Siew Geok, Nurafiqah Binte Abd RahimPearlyn Chua Pei Chen, Stella Fernandez D/O Denness F
Juwariah Bte Taib, KK Women’s and Children’s Hospital
PatientPatient TransportTransport ServicesServices (PTS)(PTS)
PTS plays a vital role in providing portering services in KKH, covering a wide range of services via
an online system
BACKGROUNDBACKGROUND RESULTSRESULTS
Workflow ReviewedWorkflow Reviewed
an online system.
All portering services are made through the online system and Patient Transport Assistants (PTAs)
are mobilized via mobile phones.
INTRODUCTIONINTRODUCTIONHighHigh MobileMobile PhonePhone ExpensesExpenses……
PTS had been incurring high mobile phone expenses every month as there was no system of
optimising mobile phone utilisation. No
OBJECTIVEOBJECTIVEReview of Mobile Phone allocation for Cost Efficiency…Review of Mobile Phone allocation for Cost Efficiency…
To eliminate unnecessary mobile phone expenses through better issuance and tracking of mobile
Yes
METHODOLOGYMETHODOLOGY
phones.
Root Cause AnalysisRoot Cause AnalysisNo
Cause and Effect Diagram to determine the root causes of high mobile phone bills.
Yes
Monthly Mobile Phone Bill 2012/2013A t ($)
Results (S$)Results (S$)
1000
1200
1400 1221.6
821.9
861.7
1051.6
816 9
891.3
780.1727 5
Monthly Mobile Phone Bill 2012/2013
After Implementation
Before Implementation
Amount ($)
400
600
800
821.9 816.9642.7
585.9
558.6552.3
571.5630.6
576.4
727.5683.0
No. Major Problem Recommended Solution
1 PTAs required to take Tighten the issuance by getting the Controllers
Solution DevelopmentSolution Development0
200
Feb
-12
Mar
-12
Ap
r-12
May
-12
un
-12
Jul-
12
ug
-12
ep-1
2
Oct
-12
ov-
12
Dec
-12
Jan
-13
Feb
-13
Mar
-13
Ap
r-13
May
-13
Month
CONCLUSIONCONCLUSION
1 PTAs required to take the phone as and when.
Tighten the issuance by getting the Controllers to give out mobile phones.
Educate the PTAs on the new work process.
2 Download data. Request Telecommunication Department to terminate GPRS services in mobile phones.
F M A M Ju J Au
S O N D Ja F M A M
Cost Savings: $300/month (Average)
CONCLUSIONCONCLUSIONConclusionConclusion……
This project has benefited PTS not only in improving the issuance and tracking of mobile
phones, but also in reducing expenses.
3 PTAs call each other to help in pushing beds.
Set a new protocol; PTAs call the Controllers when they need help with beds.
Introduce PTS Online to users where Controllers assign tasks to PTAs.
St t I l t ti (Si M 2012)St t I l t ti (Si M 2012) Ongoing data collection to monitor expenses.
Sustainability…Sustainability…
Random audits will be conducted to ensure sustainability.
Ongoing data collection used to review processes for continuous improvement.
Step 1: Implement PTS Online.
Step 2: Orientate Controllers on the new workflow.
Step 3: Conduct briefings to PTAs on the new workflow.
Steps to Implementation (Since May 2012)Steps to Implementation (Since May 2012)
Step 4: Request to terminate GPRS system in mobile phones.
Step 5: Collate results in effectiveness.
Step 6: Review process for better cost efficiency.
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