Reserch of Amm& Maj

8/8/2019 Reserch of Amm& Maj

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COMPARITIVE STUDY ON IMPACT

OF HRM(Human Resource

Management) PRACTICES ON THE

PERFORMANCE OF

TELECOMMUNICATION

SECTOR(UFONE & PTCL)

SUBMITTED TO: MR.GOOLFAM

SUBMITTED BY: MAJID ASGHAR,

MINA JAVED, AMMAD-UD-DIN.

Abstract

In this research paper we discussed the comparative study on

impact of HRM practices on performance of telecommunication

sector ( Ufone & PTCL ). We have selected a sample size of 25,

from Ufone & PTCL . We have conducting the data by asking

direct questions. The statistical tool which had been applied is

correlation & regression and the result evaluated showed the

positive association between the HR practices and the

performance of Ufone & PTCL.

Introduction:

As telecommunication sector in Pakistan is most vast, complex & rapidly

growing sector. Competition is growing day by day so telecommunication

companies just cant sit back without having competitive advantage .This

competitive advantage can be strengthen by using technologies and

maintaining, retaining our active and passive source which contribute in

growth of this industry .As we are only discussing active source that how

important is to control human capital because they are the main inputs of

the path of the success.


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An employee requires training to shine like a diamond. A diamond sparks

and become valuable after cutting and polishing. But the main question is

that how to polish and cut them effectively in the in the benefits of

organization.

We have conducted the research on the telecommunication sector inPakistan, Ufone and PTCL which both are owned by the Government. Our

research is limited in the territories of Islamabad/Rawalpindi only. As the

scope of HR(HUMAN RESOURCE ) is very wide but we are discussing few

aspects of HRM(HUMAN RESOURCE MANAGEMENT) that how they can

contribute in the performance of the organizations. We had faced few ethical

problems during gathering of data, because employees working in the PTCL

are highly educated to have knowledge about the importance of HRM and its

effect on there performances

HRM plays an important role in the creation of competitive advantage withinfirms. Executives must be able to integrate HR practices into overall

organization initiatives in order to ensure the successful implementation of

strategies. The likelihood of successful implementation of most strategic

plans is greatly reduced when strategic initiatives for growth, mergers or

customer service do not adequately consider whether HR practices such as

staffing, training, employee participation, rewarding, organizing and

communicating with employees are consistent with the organizations

objectives or the future capability of the organization to meet those

objectives, as reflected in HR supply and demand forecasts.

The purpose of the research is to find weather the HR practices perform a

wider role in increasing performance of the Telecommunications sector or

not. For this we had used five variables as HR practices i.e., training,

employees participations, job definition, compensation & selection.

Our research would help in finding out the relation between HR practices and

performance of telecommunications sector, that the result would help them

in finding out main reasons and there strength regarding HRM practiceswhich can increase there performance and also highlight the deficiencies,

limitations & flaws prevailing in there HR practices i.e. Training, employees

participations, job definition, compensation & selection.

PTCL:


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From the humble beginnings of Posts & Telegraph Department in 1947 andestablishment of Pakistan Telephone & Telegraph Department in 1962, PTCLhas been a major player in telecommunication in Pakistan. Despite havingestablished a network of enormous size, PTCL workings and policies haveattracted regular criticism from other smaller operators and the civil society

of Pakistan.010009000003563b00000000313b000000000400000003010800050000000b0200

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7be7d6adefe7ffffffdefff763de

c621cead42e7c6a5efde84e7ce29cead39d6b5a5f7e7effffffffffffffffff7fffffffffffffffff7fff

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fffffffffffffffffffffffffffffffffffffffe7ffff4adec621d6ad21d6b521cead52e7c6ceffeffffffffffffff

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fffffffffffffffffffffffffffffffffffffffffffd6ffde5a9c4a187b00107300188400217b0073a55aeff

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ffffffffffffffffdee7d6428c31107300187b001073002984087bad6bf7fffffffffffffffffffffffffffffffffffffffff7ffefa5ce94397b29087300107b00087300107308397b29b5deadfffffffffffff

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fffffffffffffffffffffffffffffadefe7b5f7e7ffffffdefff76bdec629ceb521d6b58cefd6bdefde4ad

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffe7ffffbdf7e7fffff

fdefff773e7ce29cead08d6b56be7ceefffff63f7d618d6b542ceb5a5efe7f7ffffffffffffffffff


11/64

fffff7fffffffffff7f7fffffffffffffffffff7fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

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ffffffffffffffffffffff7f7f7b5f7efe7ffffffffff7bdece10cead21d6b542d6bdc6f7e7cefff78ce7

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fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffc6f7efe7ffffffffff9ce7de

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ffff7ffffe7fff7e7f7f7ffffffbdefe739debd00cead29d6b552dec6bdf7e7fffffff7fff794e7ce

52d6bd4ad6b55ae7ced6f7efeffff7fffffffffffffffffffffffffffffff7fffffffffffffffffffffffffffffffffffffff

fffffffffffffffffffffffffefffffffffffffffffd6fff763e7ce18cead21cead29debd31d6b584e7cee7f

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9cfffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff



12/64

ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7fffff7ffffefffff6be7ce08d6

ad18cead21d6b584efd6f7ffffffffffffffffcef7ef84f7de42e7c64ae7c663e7ce94efdeb5ef

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fffffffffffffffffffffffffffffffffffffffffffffadefe739d6bd10cea531d6b518d6ad18cea56bdec6e

7fffffffffffffffffffffffff7fff7effffffffff7fff784bd731873081073081073001884007bb56b94

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cbd8cf7ffffffffffffffffffffffefffef84bd73187b00107b00107308298c10a5c69cfffffffffffffff



fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffbdf7ef5adec629cead21d6a

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b5dead4a8c39397331a5bd94fffffffffffff7f7ffffffffffffffefffef84bd6b187b00107b00107


13/64

308298410a5c69cffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff


ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffefffffffffffffffffffff

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffc6efe763dec608d6ad10d

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ffffffffffffffffffffffffffffffeffff7e7fff731debd39d6b531cead18d6b508d6ad29deb584efd6

defff7effffffffffffffffffffffffffffffffffff7fffff7fffffffffff7ffffeffffff7fffffffffffffffff7ffffe7ffff7bf7d

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fffffffffffffffffffffffffffffffffffeffff794e7d631d6b518d6b529d6b531cead21c6a518d6ad3

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14/64

ffffffffffffffffffffffffffffffffffffffffffffffffff7fffffffffffffffffffff7fff7effff7f7fffffffffff7ffffffffffffffffff

ffffffffffffffffffffffffffffffffffffffffefffef84bd6b187b00107b00107308298410a5c69cffffffff



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ffffffffffffffffffffffffffffffffffffffff7ffffffffffffffffffffffffff9cd694398431107300107b0052a53

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fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffa5efde4ad6bd21debd18d6ad21

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ffffffffffffffffffffffffffffffffffff7fffffffffffffffffffffff7fffffffffff7fffffffffffffffffffffffffffffffffffffffffffff

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7

ffffffffffffffffffffffd6fff78ce7ce4adebd29d6b521deb518d6ad18d6b518d6ad18d6b518cead18d6b518d6ad21d6ad21cead29d6b521d6ad18d6ad10cead21d6b529d6b539d

6b56bdec6bdf7e7efffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

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21d6ad4aceb573dec69cefdecefff7fffffffffffffffffff7fffff7fffffffffffffffffffffffffffffffffffffffffff


ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffe7ffef73b56b217b

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15/64



fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffffffffffffffffffffffffffc6

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7fffffffffffffffffffffffffffffffffffffffffffffff7fffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffef9cd694187

300428c31ceefcefffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

ffffffffffffffffffffffffffffffffffffffffffffffff7ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

ffeffff77bbd6b218408087300187b08298410adce9cffffffffffffffffffffffffffffffffffffffffffffff




ffffffffefffffefffffd6f7efd6f7efc6efe7c6efe7c6efe7cef7efd6f7efe7fff7e7fff7f7ffffffffffffff



ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffceefd6317b18428c21ceefd6fff7fffffffffffff


ffffffffffffffffffffffff7ffffffffffffffffffffffffffffffffffffffffffffffffffffffefffef84bd84106b00188400

107300398c21a5c69cfffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff



ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffeffffff7ffffef

fffff7ffffeffffff7fffff7fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff


fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffe7ff

e7529431529431d6efd6fffffffffff7ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff

fffffff7f7f7efffef7bb57b217b08108400107b00318421adce9cffffffffffffffffffffffffffffffffff







fffffffffffffffffffffffffffffffffffff7ffffffdef7de63a54a4a8429cee7ceffffffffffffffffffffffffffffffffff

fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffffffffffffffffefffef73ad6b187b08108400087300298

418a5c69cfffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff







16/64

fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffe7ffe794bd7b739c

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fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffffffe7ffde

4a8c39107300108400188408298418adce9cffffffffffffffffffffffffffffffffffffffffffffffffffffffff






fffffffffffffffffffffff7ffffdef7d6bdd6b5f7fff7fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff


ffffffffffffffffffffffffffff7ffefadd69c317b21107300108400107b00318418a5c69cfffffffffff









ffffffffffffffffffffffffffffffffffffffffffff7ffffe7fff7deffdeadd69c63a552217308188408107b0

0107300298410adce9cfffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff







ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7fff7bddeb58cbd845a9c52

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ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff7ffffffffffffffffffffffffffffffffffffffffffffffffffff


ffffffffffffffe7ffd68cbd73297310217b10298410218408218c10188410218410297b10

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fffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff040000002701ffff0300


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00000000

http://en.wikipedia.org/wiki/Image:PTCLnewLogo.jpg

New Logo of PTCL, effective from August 14, 2007

Pakistan Telecommunication Corporation (PTC) took over operations andfunctions from Pakistan Telephone and Telegraph Department underPakistan Telecommunication Corporation Act 1991. This coincided with theGovernment's competitive policy, encouraging private sector participationand resulting in award of licenses for cellular, card-operated pay-phones,paging and, lately, data communication services.

Pursuing a progressive policy, the Government in 1991, announced its plansto privatize PTC, and in 1994 issued six million vouchers exchangeable into600 million shares of the would-be PTCL in two separate placements. Eachhad a par value of Rs. 10 per share. These vouchers were converted into

PTCL shares in mid-1996.

In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed thebasis for PTCL monopoly over basic telephony in the country. It also pavedthe way for the establishment of an independent regulatory regime. Theprovisions of the Ordinance were lent permanence in October 1996 throughPakistan Telecommunication (Reorganization) Act. The same year, PakistanTelecommunication Company Limited was formed and listed on all stockexchanges of Pakistan

PTCL launched its mobile and data services subsidiaries in 1998 by the name

of Ufone and PakNet respectively. None of the brands made it to the top slotsin the respective competitions. Lately, however, Ufone had increased itsmarket share in the cellular sector. The PakNet brand has effectivelydissolved over the period of time. Recent DSL services launched by PTCLreflect this by the introduction of a new brand name and operations of theservice being directly supervised by PTCL instead of PakNet.

As telecommunication monopolies head towards an imminent end, servicesand infrastructure providers are set to face even bigger challenges. Pakistanalso entered post-monopoly era with deregulation of the sector in January2003. On the Government level, a comprehensive liberalization policy fortelecom sector is in the offing.

Last Year, in middle of 2005 Governme

Reserch of Amm& Maj

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