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Mystery Shopping results presented just the way you like them.

0845 166 4605 enquiries@mystery-shoppers.co.uk www.mystery-shoppers.co.uk 0845 166 4606

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Choosing to have an online portal will give you instant access to real-time results 24/7. You

can review surveys and download your dashboard of results. However the addition of a

comprehensive, bespoke summary report with recommendations and forecasting will take

the hard work out of end of quarter reviews and shareholder meetings, freeing up time to

take action by implementing training programmes and fundamentally making improvements.

Looking at your current objectives could help to determine the type of summary reports

that would best suit you and the examples below show possible combinations:

Customer Satisfaction Performance Measurement Show stores where they rank using

league tables on a quick summary.

Combine this with a full written

report at the end of the year so

that when improvement is made

it is noticed.

Monitoring Net Promoter,

Customer Effort and Customer

Satisfaction scores using a

monthly executive summary can

highlight whether changes within

the company are taking effect.

Customer Experience

and Fulfilment Industry benchmarking displayed on

an infographic can be published on

your company website to draw in

potential shareholders. Combine

this with data tables which identify

particularly high and low scoring

visits for your team to use internally.

Competitive Intelligence

Find out why the North region score

fell by 15% last month by listening to

a call recording attached to your

report and reviewing the comments

given after the call.

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Integrate different quantitative and qualitative analytical elements to produce a

comprehensive summary which defines areas for improvement and recommendations for

future company objectives.

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We can deliver your results annually, bi-annually, quarterly, monthly, weekly and even daily if

you’d like.

Our bespoke reporting can be

delivered via your online portal,

emailed to you and your

colleagues or uploaded to

various file sharing websites.

We can also encrypt files for

maximum security.

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When all you really need is the raw data you can use your online portal to access and

download this, however if you need more information we can produce tables with filters,

calculations and basic chart examples.

We can provide the raw data in a range of

formats such as Microsoft Excel xlsx or

alternatively we can drop the file into a

Google Sheet so that you can share and

edit with your colleagues.

If you need a hand bringing

the results to life, we can

point you in the right

direction with some

example charts.

Answers can be converted

into scores and conditional

formatting can be applied.

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Ideal for workplace noticeboards as it visually represents the results using tables and charts.

Useful for when you would like each branch or region to have a quick overview of how well

they’ve done.

Pie charts to help

visualise the most

popular answers given.

Split the visit into

sections so that each

department is

assessed separately.

Trend can be plotted

to see the difference

in various points over

time.

Heat mapping to show

whether improvement

has been made over

time.

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Our interactive infographics present information quickly and clearly. They can be published

online so that you can distribute the link to colleagues and shareholders or use on your own

website.

Our infographics provide a means of viewing but

more importantly understanding the data that

your mystery shopping programme will produce.

Each can be designed to fit a different purpose

but all the while being attractive and interactive.

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A short document which highlights the main findings covering headline scores, section scores,

trend analysis, high and low scoring questions and standout shopper comments.

Provide top level results to those who need

them with one of our concisely written executive

summaries. These help you to make decisions to

benefit your business without having to read a

lengthy report.

Designed to your specifications and visually

simplistic, these reports can be made into

Ebooks which are easy to understand and

perfect for sharing with colleagues.

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Focuses directly on the clients objectives and summarises the background, methodology, key

findings, conclusions and recommendations. This document analyses the findings objectively

but with a view to finding out whether you goals have been met.

Covering all aspects of your mystery shopping

programme and combing the results into one

methodically laid out report, the Full Report is

ideal for end of year reviews and publishing to

shareholders.

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A document which helps bring the results to life using embedded multimedia. Call recordings

demonstrating great sales skills or customer service can be listened to by supervisors and

used as training materials for new recruits. Screen recordings can show the behaviour of your

customers as they navigate your website in a bid to complete specific tasks and covert video

attachments can be watched to monitor how quickly your customers are acknowledged when

they enter your company’s premises.

Find out why the score ‘Website Order’ fell in

May by watching the embedded video which will

play straight from PowerPoint.

A recorded call from the leading call centre

could be embedded and used for training

purposes.