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Mystery Shopping results presented just the way you like them.
0845 166 4605 [email protected] www.mystery-shoppers.co.uk 0845 166 4606
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Choosing to have an online portal will give you instant access to real-time results 24/7. You
can review surveys and download your dashboard of results. However the addition of a
comprehensive, bespoke summary report with recommendations and forecasting will take
the hard work out of end of quarter reviews and shareholder meetings, freeing up time to
take action by implementing training programmes and fundamentally making improvements.
Looking at your current objectives could help to determine the type of summary reports
that would best suit you and the examples below show possible combinations:
Customer Satisfaction Performance Measurement Show stores where they rank using
league tables on a quick summary.
Combine this with a full written
report at the end of the year so
that when improvement is made
it is noticed.
Monitoring Net Promoter,
Customer Effort and Customer
Satisfaction scores using a
monthly executive summary can
highlight whether changes within
the company are taking effect.
Customer Experience
and Fulfilment Industry benchmarking displayed on
an infographic can be published on
your company website to draw in
potential shareholders. Combine
this with data tables which identify
particularly high and low scoring
visits for your team to use internally.
Competitive Intelligence
Find out why the North region score
fell by 15% last month by listening to
a call recording attached to your
report and reviewing the comments
given after the call.
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Integrate different quantitative and qualitative analytical elements to produce a
comprehensive summary which defines areas for improvement and recommendations for
future company objectives.
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We can deliver your results annually, bi-annually, quarterly, monthly, weekly and even daily if
you’d like.
Our bespoke reporting can be
delivered via your online portal,
emailed to you and your
colleagues or uploaded to
various file sharing websites.
We can also encrypt files for
maximum security.
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When all you really need is the raw data you can use your online portal to access and
download this, however if you need more information we can produce tables with filters,
calculations and basic chart examples.
We can provide the raw data in a range of
formats such as Microsoft Excel xlsx or
alternatively we can drop the file into a
Google Sheet so that you can share and
edit with your colleagues.
If you need a hand bringing
the results to life, we can
point you in the right
direction with some
example charts.
Answers can be converted
into scores and conditional
formatting can be applied.
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Ideal for workplace noticeboards as it visually represents the results using tables and charts.
Useful for when you would like each branch or region to have a quick overview of how well
they’ve done.
Pie charts to help
visualise the most
popular answers given.
Split the visit into
sections so that each
department is
assessed separately.
Trend can be plotted
to see the difference
in various points over
time.
Heat mapping to show
whether improvement
has been made over
time.
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Our interactive infographics present information quickly and clearly. They can be published
online so that you can distribute the link to colleagues and shareholders or use on your own
website.
Our infographics provide a means of viewing but
more importantly understanding the data that
your mystery shopping programme will produce.
Each can be designed to fit a different purpose
but all the while being attractive and interactive.
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A short document which highlights the main findings covering headline scores, section scores,
trend analysis, high and low scoring questions and standout shopper comments.
Provide top level results to those who need
them with one of our concisely written executive
summaries. These help you to make decisions to
benefit your business without having to read a
lengthy report.
Designed to your specifications and visually
simplistic, these reports can be made into
Ebooks which are easy to understand and
perfect for sharing with colleagues.
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Focuses directly on the clients objectives and summarises the background, methodology, key
findings, conclusions and recommendations. This document analyses the findings objectively
but with a view to finding out whether you goals have been met.
Covering all aspects of your mystery shopping
programme and combing the results into one
methodically laid out report, the Full Report is
ideal for end of year reviews and publishing to
shareholders.
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A document which helps bring the results to life using embedded multimedia. Call recordings
demonstrating great sales skills or customer service can be listened to by supervisors and
used as training materials for new recruits. Screen recordings can show the behaviour of your
customers as they navigate your website in a bid to complete specific tasks and covert video
attachments can be watched to monitor how quickly your customers are acknowledged when
they enter your company’s premises.
Find out why the score ‘Website Order’ fell in
May by watching the embedded video which will
play straight from PowerPoint.
A recorded call from the leading call centre
could be embedded and used for training
purposes.
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