Releasebeskrivning för ordlistan baserad på ITIL 2011...

Releasebeskrivning för ITIL® Svensk ordlista, v1.0, 4 november 2011

Baserad på den Engelska ordlistan v1.0, 29 juli 2011 ITIL_2011_Swedish_Glossary_v1.0

Sida 1 av 17

Förändringskategorier:

I = ingen ändring har gjorts förutom de generella, M = mindre ändringar har gjorts i texten <50%, S = större ändringar har gjorts i texten >50%, N = nytt begrepp

Releasebeskrivning för ordlistan baserad på ITIL 2011 edition (version 1.3)

Syfte

Uppdateringen av ordlistan med utgångspunkt från ITIL 2011 edition är gjord och den svenska delen är kompletterad utifrån denna uppdatering. Avsikten med denna releasebeskrivning är att förtydliga de områden som har förändrats.

Generella ändringar

Generellt har man i 2011 edition av ITIL:

Tagit bort stor begynnelsebokstav på alla begrepp

Lagt till ordet ITIL framför alla livscykelstegen Generellt har vi i översättningsarbetet:

Tagit bort alla svenska förkortningar

Specifika ändringar

Nedan följer en lista med de engelska begreppen och en kategorisering av de förändringar som gjorts, enligt följande regel: I = ingen ändring har gjorts förutom de generella M = mindre ändringar har gjorts i texten <50% S = större ändringar har gjorts i texten >50% N = nytt begrepp B = borttaget

Om releasebeskrivningen

Releasebeskrivningen är framtagen av itSMF Sverige, www.itsmf.se

Vi är mycket tacksamma mot Anders Sandén (Kerfi AB) som lett det svenska projektet att uppdatera ordlistan och som har sammanställt releasebeskrivningen.

Om ordlistan

Ordlistan kan fritt laddas ner. http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx

Se www.itil-officialsite.com/InternationalActivities/ITILGlossaries.aspx för detaljer om licensvillkoren.

http://www.itsmf.se/

http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx



Sida 2 av 17



Term Förändringskategori

acceptance M

access management M

account manager M

accounting I

accounting period N

accredited I

active monitoring I

activity I

agreed service time (AST) I

agreement M

alert I

analytical modelling M

application I

application management M

application portfolio I

application service provider (ASP) I

application sizing I

architecture I

assembly M

assessment I

asset M

asset management M

asset register M

asset specificity N

attribute M

audit I

authority matrix I

automatic call distribution (ACD) I

availability I

availability management (AM) S

availability management information system (AMIS) S

availability plan I

back-out S

backup I

balanced scorecard I

baseline M

benchmark S

benchmarking M



Sida 3 av 17




best practice I

Best Management Practice (BMP) N

billing N

brainstorming I

British Standards Institution (BSI) I

budget I

budgeting I

build I

build environment I

business I

business capacity management M

business case I

business continuity management (BCM) I

business continuity plan (BCP) M

business customer I

business impact analysis (BIA) I

business objective I

business operations I

business perspective I

business process I

business relationship management S

business relationship manager (BRM) M

business service S

business service management S

business unit I

call I

call centre I

call type I

capability I

Capability Maturity Model Integration (CMMI) M

capacity M

capacity management S

capacity management information system (CMIS) S

capacity plan S

capacity planning I

capital budgeting N

capital cost M

capital expenditure (CAPEX) N

capital item B



Sida 4 av 17




capitalization I

category I

certification I

change S

change advisory board (CAB) S

change case B

change evaluation N

change history I

change management M

change model S

change proposal N

change record M

change request I

change schedule M

change window I

chargeable item N

charging M

charging policy N

charging process N

charter N

chronological analysis I

CI type I

classification I

client M

closed I

closure I

COBIT M

code of practice I

cold standby I

commercial off the shelf (COTS) M

compliance I

component I

component capacity management (CCM) M

component CI I

component failure impact analysis (CFIA) M

computer telephony integration (CTI) I

concurrency I

confidentiality I

configuration I



Sida 5 av 17




configuration baseline I

configuration control I

configuration control board B

configuration identification I

configuration item (CI) M

configuration management S

configuration management database (CMDB) I

configuration management system (CMS) S

configuration record M

configuration structure I

continual service improvement (CSI) S

continuous availability I

continuous operation I

contract I

control I

Control OBjectives for Information and related Technology I

control perspective I

control processes I

core service S

cost I

cost benefit analysis I

cost centre I

cost element I

cost management I

cost model N

cost type I

cost unit I

cost effectiveness I

countermeasure I

course corrections I

crisis management I

critical success factor (CSF) M

CSI register N

culture I

customer M

customer asset N

customer agreement portfolio N

customer portfolio M

customer-facing service N



Sida 6 av 17




dashboard I

Data-to-Information-to-Knowledge-to-Wisdom (DIKW) I

definitive media library (DML) M

deliverable I

demand management S

Deming Cycle I

dependency I

deployment I

depreciation I

design I

design coordination N

detection I

development S

development environment I

diagnosis I

diagnostic script I

differential charging I

direct cost I

directory service I

document I

downtime I

driver I

early life support (ELS) S

economies of scale I

economies of scope I

effectiveness I

efficiency I

emergency change M

emergency change advisory board (ECAB) M

enabling service N

enhancing service N

enterprise financial management N

environment I

error I

escalation I

eSourcing Capability Model for Client Organizations (eSCM-CL) M

eSourcing Capability Model for Service Providers (eSCM-SP) I

estimation I

evaluation B



Sida 7 av 17




Event I

event management I

exception report I

excitement attribute N

excitement factor N

expanded incident lifecycle I

external customer I

external metric I

external service provider M

external sourcing B

facilities management I

failure I

fast recovery I

fault I

fault tolerance I

fault tree analysis (FTA) M

financial management S

financial management for IT services N

financial year N

first-line support I

fishbone diagram I

fit for purpose M

fit for use N

fixed asset N

fixed asset management N

fixed cost I

fixed facility I

follow the sun I

fulfilment I

function M

functional escalation I

gap analysis I

governance M

gradual recovery I

guideline

help desk B

hierarchic escalation I

high availability I

hot standby I



Sida 8 av 17




identity I

immediate recovery M

impact I

incident I

incident management M

incident record I

indirect cost I

information security management (ISM) S

information security management system (ISMS) M

information security policy I

information system N

information technology (IT) I

infrastructure service S

insourcing S

integrity I

interactive voice response (IVR) I

intermediate recovery I

internal customer I

internal metric I

internal rate of return (IRR) I

internal service provider I

internal sourcing B

International Organization for Standardization (ISO) I

International Standards Organization I

internet service provider (ISP) I

invocation I

Ishikawa diagram I

ISO 9000 I

ISO 9001 I

ISO/IEC 17799 B

ISO/IEC 20000 S

ISO/IEC 27001 M

ISO/IEC 27002 N

IT accounting N

IT directorate B

IT infrastructure I

IT infrastructure library B

IT operations I

IT operations control I



Sida 9 av 17




IT operations management I

IT service S

IT service continuity management (ITSCM) M

IT service continuity plan M

IT service management (ITSM) I

IT Service Management Forum (itSMF) I

IT service provider I

IT steering group (ISG) M

ITIL N

job description I

job scheduling I

Kano model I

Kepner and Tregoe analysis M

key performance indicator (KPI) M

knowledge base M

knowledge management S

known error I

known error database (KEDB) M

known error record I

lifecycle M

line of service (LOS) M

live I

live environment I

maintainability I

major incident I

manageability N

managed services B

management information I

management information system (MIS) N

Management of Risk (M_o_R) M

management system S

manual workaround I

marginal cost I

market space M

maturity I

maturity level M

mean time between failures (MTBF) I

mean time between service incidents (MTBSI) I

mean time to repair (MTTR) M



Sida 10 av 17




mean time to restore service (MTRS) I

metric I

middleware M

mission N

mission statement B

model I

modelling I

monitor control loop I

monitoring I

near-shore I

net present value (NPV) I

normal change N

normal service operation N

notional charging I

objective M

off the shelf I

Office of Government Commerce (OGC) S

Office of Public Sector Information B

offshore I

onshore I

operate I

operation I

operational I

operational cost I

operational expenditure (OPEX) I

operational level agreement (OLA) I

operations bridge I

operations control I

operations management I

opportunity cost M

optimize I

organization M

outcome I

outsourcing M

overhead I

pain value analysis I

pareto principle I

partnership I

passive monitoring I



Sida 11 av 17




pattern of business activity (PBA) I

percentage utilization M

performance I

performance anatomy B

performance management S

pilot M

plan I

Plan-Do-Check-Act (PDCA) I

planned downtime I

planning I

policy I

portable facility I

post-implementation review (PIR) I

practice I

prerequisite for success (PFS) I

pricing I

PRINCE2 S

priority I

proactive monitoring I

proactive problem management M

problem I

problem management M

problem record I

Procedure I

process I

process control I

process manager I

process owner M

production environment I

profit centre I

pro-forma I

programme

project M

project charter N

Project Management Body of Knowledge (PMBOK) M

Project Management Institute (PMI) N

project management office (PMO) N

project portfolio N

projected service outage (PSO) I



Sida 12 av 17




PRojects IN Controlled Environments (PRINCE2) M

qualification I

quality I

quality assurance (QA) S

quality management system (QMS) S

quick win M

RACI M

reactive monitoring I

real charging N

reciprocal arrangement M

record I

recovery I

recovery option M

recovery point objective (RPO) I

recovery time objective (RTO) I

redundancy I

relationship M

relationship processes I

release S

release and deployment management S

release identification M

release management S

release package S

release process B

release record S

release unit I

release window I

reliability I

remediation S

repair I

request for change (RFC) I

request fulfilment I

request model N

requirement I

resilience I

resolution M

resolution processes I

resource I

response time I



Sida 13 av 17




responsiveness I

restoration of service I

restore I

retire I

return on assets (ROA) I

return on investment (ROI) I

return to normal I

review M

rights I

risk M

risk assessment I

risk management S

role M

roll out B

root cause I

root cause analysis (RCA) I

running costs I

Sarbanes-Oxley (SOX) N

scalability I

Scope I

second-line support I

security I

security management I

security management information system (SMIS) N

security policy I

separation of concerns (SoC) M

server I

service M

service acceptance criteria (SAC) I

service analytics I

service asset M

service asset and configuration management (SACM) S

service capacity management (SCM) M

service catalogue S

service catalogue management N

service change N

service charter N

service continuity management I

service contract M



Sida 14 av 17




service culture I

service design S

service design package (SDP) I

service desk I

service failure analysis (SFA) M

service hours M

service improvement plan (SIP) I

service knowledge management system (SKMS) S

service level I

service level agreement (SLA) I

service level management (SLM) M

service level package (SLP) S

service level requirement (SLR) I

service level target M

service lifecycle S

service maintenance objective (SMO) I

service management M

service management lifecycle S

service manager S

service model I

service operation S

service option N

service owner S

service package S

service pipeline I

service portfolio M

service portfolio management (SPM) S

service potential I

service provider I

service provider interface (SPI) I

service provisioning optimization B

service reporting S

service request S

service sourcing S

service strategy S

service transition S

service utility B

service validation and testing I

service valuation I



Sida 15 av 17




serviceability I

service warranty B

seven-step improvement process N

shared service unit N

shift I

simulation modelling M

single point of contact I

single point of failure (SPOF) I

SLAM chart I

SMART M

snapshot S

software asset management (SAM) N

source I

specification I

stakeholder M

standard I

standard change M

standard operating procedure (SOP) I

standby I

statement of requirements (SOR) I

status I

status accounting I

storage management I

strategic I

strategic asset N

strategy I

strategy management for IT services N

super user M

supplier I

supplier and contract database B

supplier and contract management information system (SCMIS) N

supplier management S

supply chain I

support group I

support hours I

supporting service S

SWOT analysis I

system M

system management I



Sida 16 av 17




tactical I

tag B

technical management I

technical observation (TO) M

technical support I

tension metrics I

terms of reference (TOR) I

test I

test environment M

third party S

third-line support I

threat I

threshold I

throughput I

total cost of ownership (TCO) I

total cost of utilization (TCU) I

total quality management (TQM) I

transaction I

transfer cost N

transition I

transition planning and support S

trend analysis I

tuning S

Type I service provider I

Type II service provider M

Type III service provider I

underpinning contract (UC) M

unit cost I

urgency I

usability I

use case M

user I

user profile (UP) I

utility S

validation I

value chain I

value for money I

value network I

value on investment (VOI) I



Sida 17 av 17




variable cost M

variance I

verification I

verification and audit M

version I

vision M

vital business function (VBF) M

vulnerability I

warm standby I

warranty S

work in progress (WIP) I

work instruction I

work order N

workaround I

workload I

Releasebeskrivning för ordlistan baserad på ITIL 2011...

Documents

Transcript of Releasebeskrivning för ordlistan baserad på ITIL 2011...