PRACTICUM/ON – THE JOB TRAINING PROGRAM

FIRST TRIMESTER, S.Y. 2013 – 2014

PRACTICUM ACCOMPLISHMENT REPORT

PRESENTED TO:

DR. Lubna Al Hassan

Practicum Adviser

College of Bachelor of Science in International Studies

In Partial Fulfillment Of the Requirements for the Degree

Bachelor of Science in International Studies

By

Enas Abdulredha Kadhem

BH10500105

1

Salmabad, Isa Town

College of Administrative and Financial Sciences

APPROVAL SHEET

Approved by the Practicum Committee with a grade of ________%.

Ms. Sara Abdulla AldosaryTraining Supervisor

Pro. Lubna Al HassanPracticum Adviser

DR. MANOLO L. ANTO Associate Dean

DR. GIRLY F. ELAURIACollege Dean

FINAL APPROVAL

Accepted and approved in partial fulfillment of the requirements for the degree of

Bachelor of Science in International Studies

DR. EMELIN M. MAGADA

University Vice President/Head of Academic Affairs

2

Salmabad, Isa Town

College of Science in International Studies

Student Trainee : Enas Abdulredha Kadhem

Student ID No : BH10500105

Section : BIPRAC (FE)

Email ID/Telephone No : 34341223

Training Institution : Sitra policetation

Address : Sitra, Kingdom of Bahrain

Date Finished : 21 Nov2013

PRACTICUM COMMITTEE ACTION TAKEN

Pro. Lubna Al Hassan Practicum Adviser

__________________

DR. MANOLO L. ANTOAssociate Dean – College of

Administrative and Financial Sciences

__________________

DR. GIRLY F. ELAURIADean, College of Administrative and

Financial Sciences

__________________

3

Salmabad, Isa Town

College of Science in International Studies

RECOMMENDATION FOR ON-THE-JOB-TRAINING

This On-the-Job-Training (OJT) prepared and submitted by Enas Abdulredha Kadhem in partial fulfillment of the requirements for the degree in Bachelor of Science in International Studiesis hereby submitted to the Practicum Committee for consideration.

Pro. Lubna Al Hassan

Practicum Adviser

4

Salmabad, Isa Town

College of Science in International Studies

ACKNOWLEDGMENT

The proponent wishes to express her sincere appreciation to those who have unselfishly shared their precious time and support made possible the completion of this Practicum paper.

Dr. Emelin M. Magada, Deputy Director for Academics, AMA International University Bahrain for her encouragement and support;

Pro. Lubna Al Hassan , My Professor, for all the support and guidance in the final completion of the task;

The Practicum Committee, for their brilliant suggestions and constructive comments to help improve the manuscript;

The Practicum Trainer for their continuous motivation and support in the preparation of this manuscript; and

Also, my thanks and appreciation goes to all company employees and all those who, in one way or another, lent a helping hand to complete this manuscript.

Finally, it would have been impossible for me to complete this work without love, understanding, patience and support of my family.

Enas Abdulredha Kadhem

5

Salmabad, Isa Town

College of Science in International Studies

TABLE OF CONTENTS

Page

TITLE PAGE ………………………………………………………. 1

APPROVAL SHEET………………………………………………. 2

RECOMMENDATION FOR ON-THE-JOB-TRAINING ……….. 4

ACKNOWLEDGMENT …………………………………………… 5

TABLE OF CONTENTS …………………………………………. 6 - 7

CHAPTER

1 COMPANY BACKGROUND ……………………. 8

2 NARRATION OF PRACTICUM EXPERIENCES 9

Practicum Orientation …………………………… 9

Overall Program Objective ……………………… 10

Importance of On-the-Job-Training ……………. 11

Practicum Experiences…………………………… 12

Scope of Work……………………………………. 12

Objective of Work to be Accomplished………… 13

Contribution of Work to the Company………… 13

3 EVALUATION OF PRACTICUM EXPERIENCES 14

Insights Gained from all Phases of On-The-Job Training 14

6

Problems Encountered ……………………………. 15

Solutions Offered ………………………………… 15

Recommendation …………………………………. 15

Conclusion ………………………………………. 16

4 DETAILED WEEKLY REPORTS ……………………….. 17

Activity for Week 1 ………………………………… 17

Activity for Week 2 ………………………………… 17

Activity for Week 3 ………………………………… 17

APPENDICES 18

Endorsement Letter ………………………………………………… 18

Application Letter ………………………………………………….. 19

Curriculum Vitae …………………………………………………… 20

Acceptance Letter …………………………………………………. 21

Training Agreement Form …………………………………………. 22-23

Training Plan Outline …………………………………….………… 24

Summary of Attendance and Work Accomplishment Report …….. 25

Vicinity Map………………………………………………………… 26

Photos of OJT Activities …………………………………………… 27-28

Certificate of Completion …………………………………..……… 29

Evaluation of Competencies ……………………………..………… 30-31

Performance Evaluation ………………………………………….… 32 - 33

Practicum Accomplishment Report Evaluation Form ………….…. 34

Permit ………………………………………………….. 35-37

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Chapter 1

Company Profile

I - Introduction

As part of the directives of the wise leadership and thanks to its support, the Ministry of Interior has adopted a policy of modernisation and development to improve efficiency and by using the latest technology, in order to save time and effort and improve the quality of its services and mission and fulfil its duties.

The Ministry has been able to achieve excellent results through training and improving its workforce and by an optimum utilization of its financial resources and capabilities in fulfilment of the policy of the government .

The development and modernisation policy includes formulating plans that take into account all aspects of security work and improvement of the preparedness in dealing with the latest happenings and changes locally and regionally. These plans are reviewed and evaluated regularly to achieve the best results and meet goals.

o Vision.

We believe that excellence in consulting requires client advocacy and stewardship, a passion for leading-edge investment solutions and the delivery of experienced consulting services in a way that helps us exceed our clients’ expectations every day.

o Mission.

Our mission is to help set the industry standard in investment-consulting services for sophisticated investors. Our investment-consulting teams provide full-service consulting advice—solutions that are tailored to each client’s individual needs.

o Core Values.

Our core values encompass a commitment to complete objectivity and transparency in all areas of our investment advice. Our advice is managed—in all aspects and at all times—by the same team that originally provided your customized solutions.

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Chapter2

Narration of Practicum Experiences

a) Practicum Orientation

Globalization of business, developments in information technology and electronic communication, altered organization structures and views of responsibility and accountability are some of the changes that require special attention by the professional of the future.

To be successful in the new business environment and society at large, Sales must display an understanding of the myriad of forces impacting the day-to-day activities of business, government and not-for-profit organizations, and be capable of integrating information that supports a holistic view of organization decisions.

The accountant of the future must also be a highly skilled individual. The curriculum of the program has been designed to develop and enhance the skills and abilities seen as essential to the practice of professional Sales.

Specifically, the development of intellectual, communication, interpersonal, organizational and professional skills is a critical component of the success of this program.

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b) Program Objectives

The overall program objective is to facilitate the process of transforming a candidate with sales and other related business knowledge into an sales Markting professional. Thus, the curriculum for this Master's program equips candidates to practice in an interdisciplinary and global context. The program aims to transform candidates into Sales professionals through . . .

an interdisciplinary & global focus. organizational study. advanced knowledge development. skill enhancement. research experience. professional practice exposure.

In addition the program;

extends the candidate's knowledge in areas of organizational study such as the business environment, strategic management, information systems, and entrepreneurship

Develops advanced knowledge in traditional areas of practice, such as assurance, financial reporting, and taxation.

Develops to a professional level the basic skills acquired in an undergraduate program.

Provides candidates with exposure to aspects of professional practice through various forms of interaction with the professional accounting and business community, including allowing for a period of "on site" employment.

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Equips candidates with research skills appropriate to the task of defining, investigating, sourcing relevant data and information, analyzing and preparing recommendations on the resolution of marketing related business problem.

c) On-the-Job-Training

On-the-Job-Training or OJT is job training that occurs in the work place. It has many advantages, but it can also have a few disadvantages if the OJT is not planned and executed properly. It is part of a college curriculum that aims to train and orient students about the work and their future career. It is very important not only to teach students their chosen career but to show students the reality about working.

Most students nowadays are not serious in their training. They don't plan ahead and pick the best company that they can choose. Worst, they ended up cleaning the desk of their superior or doing unrelated tasks. Here is why students should not take OJT for granted:

1. If you will get a high evaluation grade, your employer might hire you when you graduate.

2. Your background OJT is very important when applying for a job. Oftentimes, employers will ask you the relevance of your training to your course and to the position you are applying for.

3. Some companies will give you a monthly allowance if you are doing well in your tasks.

4. OJT will be your training ground. If you still have no idea on what is meant to be a worker, OJT will give a hint of career realities.

5. Your OJT superior my recommend your skills to other companies whom he knows.

6. It will give you a sense of confidence that you can use when applying for a job after graduation

7. Help individuals make informed career choices.

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d) Practicum Experiences

As the main department I completed my training course with was the account Department. I

performed day to day tasks, e.g. Budgets statements of anticipated future expenditure covering a

specific time period, and cash Budgets which show expected receipts & payments on a monthly

basis to help assess potential cash flow problems.

Finally, I have earned a lot of experience in all field in the company especially account, that will

help me in the present and in the future in my carrier that will develop my capabilities to the best

of extent.

e) Scope of work

Every organization wants to attract the most qualified employees and match them to

jobs for which they are best suited. However, May enterprises are too large to permit

close contact between top management and employees. Human resources, training,

and labor relations managers and specialists provide this connection. In the past, these

workers performed the administrative function of an organization, such as handling

employee benefits questions or recruiting, interviewing, a hiring new staff in

accordance with policies established by top management.

Today’s human resources workers manage these tasks, but increasingly, they also consult with

top executives regarding strategic planning. They have moved from behind the scenes staff work

to leading the company in suggesting and changing policies.

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f) Objective of work to be accomplished

The most useful way to set work objectives is to remember to make them SMART - that is,

Specific - Measurable - Achievable - Relevant - time bound.

- Maintain a strong relationship with the clients by hearing their complains and demands

and providing them with salutations.

- Create integrated strategies to develop and expand existing customer sales.

- Management position where the company can effectively utilize my expertise in human

relations, project management, and staff recruitment and retention.

- Leadership responsibilities including problem solving, planning, organizing and

managing budgets to get the highest profit in the market.

- Looks for opportunities to improve processes that lead to reduced costs, reduced lead

times and/or increased accuracy.

g) Contribution of work to the company

Offering all kind of services to assure clients satisfaction.

Assessment of the consequence of errors upon operations, reports, service delivery.

Day-to-day activities occur as scheduled.

Work products (e.g. reports, registrations, inspections, etc.) are complete, accurate, timely

and understandable.

Keep records of all transactions maintains charges and fees.

Guarantee the protection and safety of all clients.

 

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Chapter 3

Evaluation of Practicum Experiences

Insights Gained from all phases of On-The-Job Training

I have gained a wide scope of experience despite the short period I have worked in, and I think a

main advantage was the rotation cycle I was introduced in the beginning which enhanced my

knowledge and changed my view of work as what we gain from studying is just the basics, while

the rest is all based on experience such as:

•Working on financial statements used (Final Accounts): Balance Sheet, Cash flow Statement.

•Became more familiar and got the courage to deal with company customers.

•Learned to deal with my colleagues in the company and experienced the work environment.

•Learned to deal with my colleagues in the company and experienced the work environment, and

start share the staff ideas, they welcomed any idea even if it might be wrong, which helped me to

say my ideas without any fear, this made me more courage with people even in my social life.

•I started get used to long job duties which I never stay that long in work place.

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Problems Encountered

I had some problems, but not considerable, because of my lack experience in the field of work,

such as:

•Using the new Programs such as: Adobe Photoshop.

•Dealing with files, statements, the transactions.

•Although the staff had fully demonstrated in training me, but in many times when they were

very busy, I deal with any situation by myself.

•Delays in paying.

. No business card in sitra policetation.

Solutions Offered

• All the staff they were very kind with me and they teach me how to use the systems,

when I have be very good in use the systems they let me to do everything by myself.

• Keeping the clients informed of any updates regarding the delays and to make them feel

that they are always in our attention.

Recommendation

I recommend creating more office spaces to prevent crowdedness, and to have more organized

queue lines, I also advice to increase the number of employees to reduce the pressure and

workload under all department. So providing us with further assistance and guidance to help us

to be more productive and efficient, and it would make our jobs much easier and satisfying.

I also would like to recommend providing more training for all employees in the company.

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Conclusion

I have discussed briefly about the On-The-Job-training program in Sitra policetation , and have

also provided information regarding the skills I have leaned so far.

A major skill I have gained is efficiency and effectiveness which challenged me while

performing the required tasks at a high speed and at the best productive rate. I have also learned

how to work with groups and how to deal with people who improved my personal skills, which

inevitably will help me to face the challenges in my future career

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Chapter 4

Detailed Weekly Report

a. Activity for Week 1

B. Activity for Week 2

C. Activity for Week 3&4

*Dialing with customers.

*Typing letter for some forms that it needed to clearance.

*Take The forms from the customer and understood the problem.

*Searching for new customer.

*Making dials with companies.

*Answer the phone.

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.

*Answer the phone.

*Calling for companies to make contract with our company for document clearance.

*Take copy for cards.

*Organized files & check paper in it.

*Answer the phone.

*Print forms.

*Take copy from some paper need to clearance.

*Add member for the system.

*Check emails.

*Organized files & check paper in it.

*Answer the phone.

*Print forms.

*Take copy from some paper need to clearance.

*Add member for the system.

*Check emails.

APPENDICES

A. Endorsement Letter

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b) Application Letter

25 September 2013

GENERAL MANAGER

MS. Sara Abdulla Aldosary

Sitra Policetation

KINGDOM OF BAHRAIN

Dear miss,

I am graduating student of AMA International University-Bahrain taking up Bachelor of science in Business informatics. As part of the requirements of the course, I have to undergo 120 hours on the job Training related to my course within this first trimester of this school year.

In this . I would like to respectfully request from your office to accommodate me so that I could comply with the course requirements. I will be very honored if you could find me a suitable training vacancy in your organization . I have the pleasure in submitting my C.V. for your perusal and kind consideration.

I know that a letter and resume can only convey a limited sense of a person's motivation and qualification. I would welcome the opportunity to meet in person to explain my

Credentials fully.

I look forward to receiving your favorable response.

Thank you.

Sincerely,

ENAS ABDULREDHA KADHEM

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c) Curriculum Vitae

Enas Abdul Radha Ahmed KadomHouse: 1711 , Block: 814 , Road: 1441

Isa Town, Bahrain   Personal Details:

Date of birth : 22 /1/ 1992 CPR NO : 920103537

Sex : Female Nationality : Bahraini Email : enas.aldemistani@gmail.com

Language : very good in English & Arabic

Education: 2004 – 2007 Um kalthoom

2008 – 2009 Isa Town Secondary Girl’s school / (Kingdom of Bahrain)

Secondary School Certificate(commercial) 1998 - 2003 Indian high school

2010 - 2012 Diploma from AMA university

Skills: - Mastering the Arabic language spoken and writing - Proficiency in English speaking and writing. . (Office) - Mastering the use of Computer - Mastering the use of the Internet. Courses. - Participation in language courses at the Institute of Modern etymology. - Participation in the session on completion of success skills program. Work experience : - I worked in clothing boutique in the area hard on.

Interests :

- Reading story and novel. Doing friendship.

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D) Acceptance Letter

21

E) Training Agreement Form

22

23

F) Training Plan Outline

G )Summary of Attendance and Work Accomplishment Report

24

25

H) Vicinity Map

26

I) Photos of OJT Activities.

27

28

29

J) Certificate of Completion

30

k) Evaluation of Cometencies

31

L)

Performance Evaluation

32

33

34

M) Practicum Accomplishment Report Evaluation Form.

N) Permit.

35

36

37

38

39

40

41

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