Ray Magnan - SAP ERP Training Strategies

© Copyright 2011 Ray Magnan

Training Strategies for SAP ERP Implementations

Ray Magnan

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Overview – SAP

SAP• SAP AG is a German software corporation that provides enterprise software

applications.

• Founded in 1972 as Systemanalyse und Programmentwicklung (System Analysis and Programs Development).

• Headquartered in Germany, with regional offices around the world.

• Largest enterprise software company in the world (2009).

• Largest software company in Europe.

• Fourth largest globally.

ERPOne of SAP's best known products is Enterprise Resource Planning (SAP ERP).

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Overview – ERP

Enterprise Resource Planning (SAP ERP)• The ERP application is designed to meet the business software requirements of

midsize and large organizations in all industries and sectors.

• It enables the full integration of software used for a variety of corporate functionality.

• Primary potential benefit is an increases efficiency in business processes.

• ERP consists of a number of modules including: Marketing and sales

Field service

Product design and development

Production and inventory control

Human resources

Finance and accounting

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Challenges & Training Solutions

Challenges• Long and complex implementation

• Resistance to change

• Organizational differences

• Inadequate preparation for change

Training Solutions• A fully integrated training solution can help reduce the impact of these

challenges.

• Increase buy-in from stakeholders and users.

• Reduce implementation delays.

• Facilitate new system utilization.

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Case Study

• SAP ERP implementation in the North American division of a global financial services institution.

• ERP had previously been implemented in divisions in Europe and Latin America.

• Phased installation of individual modules over eighteen month period.

• Installed modules included:Budget Management & Control

Budget Preparation

Business Warehouse Reporting

Accounts Payable

Cost Management and Procurement (CMP)

Fixed Assets

Material Ordering (Catalog)

Employee Expenses

Real Estate

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Project Teams & Implementation Process

Project Teams included:• Development teams from corporate headquarters in Europe.

• North American installation teams.

• Consultants from previous SAP ERP installations in Latin America and Europe.

• Training.

Implementation Process for each Phase• Initial kickoff. Demonstration of systems as used in other global operations.

• Specification, customization, and development of system to meet local requirements.

• Test & QA.

• Go-Live. In some cases, this was a phased transition from the systems previously used for the business process.

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Parallel Development

Training was developed in parallel with system development and implementation.

Kickoff DemoKickoff Demo DevelopmentTest & QA

DevelopmentTest & QA

Go-LiveGo-Live

• Used to create initial training framework and outlines.

• Validated with SMEs and future students.

• Development and Test/QA system used to develop finalized training

Blended learning included:• Elearning:

- Created in Captivate.- Hosted on SumTotal Learning

Management System (LMS).• Instructor-led training:

• Small audiences and complex materials.

• Classroom-based and webinars.

• Reference materials hosted on LMS.

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Sample Listings in LMS

Listings include:• Elearning Courses • Reference Documents

Listings include:• Elearning Courses • Reference Documents

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Sample Elearning Topics

• Sample topics for Business Warehouse Reporting.

• Sample topics for Business Warehouse Reporting.

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Sample Interactive Demonstration

• Interactive demonstrations in the elearning courses familiarized users with the system functionality.

• Interactive demonstrations in the elearning courses familiarized users with the system functionality.

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Sample Job Aid

• Job aids provided detailed overviews of the new business processes.

• Job aids provided detailed overviews of the new business processes.

Ray Magnan - SAP ERP Training Strategies

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