Race IT Review
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Transcript of Race IT Review
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• We focus on enhancing your brand, your identity, and your event through our software
• We strive to make registering intuitive, customizable, and simple
• We are stable, secure, and scalable to meet the needs of any event.
• We focus on service, service, service.
Who we are
The most stable, robust and customizable online registration platform in the event industry!
• 8 years focused on endurance• 25 Associates (and growing)• 25,000 events managed• 4 million registrants per year• 7,500+ clients• $225+ million in transactions per
year• 20+ countries & languages served
How we operate Key Statistics
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A few of our Partners….
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Highly Customizable Registration Platform – Intuitive, white-labeled and configurable to meet your needs and enhance your brand.
Industry-Leading Technology – We have the most robust suite of features and functionality. Period.
Value – The most aggressive, inclusive, and transparent pricing in our industry. Increased Participation and Revenue Per Registrant through our suite of offerings.
Stability, Security, and Scale – Infrastructure to handle events of all sizes. Industry-leading protection of your participants’ information. We do not sell or share your participants contact information, and we do not market products to them, ever.
Service, Service, Service – Dedicated Account Managers and Customer Service answer all calls personally, no phone trees or automatic prompts. We provide service to your event as well as your athletes.
The Race IT Difference
Big enough to handle the largest events, small enough to provide personalized care...
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Our Specialties
• Custom solutions for large, unique, marquee events
• Consultative approach on which Registration Features to deploy per customer
• Increasing Revenue Per Registrant through combined Marketing, Feature selection, Merchandise, and Analysis
• Making our brand disappear so that your Athletes see only yours.
• Clean and Simple• No confusion for the Athlete
• Responsive Registration Path design• Market-leading compatibility with
desktop, tablet, and mobile formats
• Integrations with other 3rd parties serving your event
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• Mobile/Tablet compatibility• Social Media integration• Bundling / Multi-Event
Transaction• Web Design and Hosting• Discount Codes• Lottery• Rush Registration • Searchable Race Results• Team/Volunteer Registration • Registration Insurance• Robust & Flexible Reporting• Participant Editing• Fully Branded and Customizable
Registration Page Per Event• eCommerce Platform
• User Permissions Architecture• Custom Discount Code Support• Exclusive Category Options• Reservation Codes• Participant Email Correspondence• Membership Management• Auto-bib Assignment• Charity Donations• Refund Processing• Rebate Options• International Language Support• Foreign Currency Support• Franchise/Licensee Support• Custom Website Registration
Counter• Transfers and Deferral Engine
Industry Leading Technology
Specialty Features Traditional Features
The most robust suite of registration capabilities. Period.
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Fully Compatible with Mobile and Tablet
• Responsive design is dynamic and scalable for desktop, tablet, and mobile • Allows users to register from anywhere• Intuitive design only pushes device-appropriate content to the user’s device
• Less content for smaller devices leads to faster registration• Clean and Simple• Registration Path Abandonment (6 - 8%) below industry averages (10 -
12%)
Up to 45% of registrations are now completed via mobile device
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Intuitive, white-labeled and completely configurable
Customizable Registration Path: Celebrating Your Brand
• Customizable • White label • SSL certs• Simple and
uncluttered
• No ads• No “powered by….”• No distractions
• Your event• Your brand• Your identity• Your culture• Your imagery• Your logos• Your sponsors• Your charities
How we operate…
What you do see…
What you don’t see…
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UPDATE YOUR WEBSITE INSTANTLY• Promote your event’s social media platform directly through Race IT
• Registrants can share your brand and promote recognition with a “post” icon in the registration path
Social Media
Promotion
Social Media integration is one of our most powerful tools. It enables you to:• Promote your event• Communicate with
registrants• Increase registration
volumes
• “Shares”, “Likes”, “Follows”, etc on the Race IT site are applied to your organizations social media
Connectivity• Viral messaging can be
used as both a promotional and communications tool
• Embedded URLs within a “post” link directly to registration page
Going Viral
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Infrastructure to handle events of all sizes. Industry-leading protection of your participants’ informationArchitecture: Stability, Security, and Scale
• Average 99.95% uptime YTD
• Cloud-based, Virtually Hosted Environment• Scales to meet demand unique to client needs (add server/bandwidth/CDN capacity
as needed)• Capacity scalable (ex; 150k reg per hour, 2k reg per minute, etc…)
• Data Centers• Geo-redundant with BGP failover • Primary and Secondary, geographically distant facilities (Atlanta/Louisville)• PCI/DSS compliant
• Load-balanced servers w. redundancy
• PCI Compliant• PCI/DSS compliant firewall• Real-time payment info exchange so we do not store cc information• Intrusion protection and detection software
• 3rd Party Integrations with Social Media, CRM, membership validation, email, etc…
• User authenticated Import/Export/Upload/Reporting capability• Planned weekly overnight maintenance• Monitored 24/7/365 by our team
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Dedicated Account Managers and Customer Service answer all calls personally, no phone trees or automatic prompts. We share your passion and treat your event like our own.
Service, Service, Service
• Account Managers• Dedicated contact for you, plus backup
for redundancy• Average tenure of 7+ years in Client
Management roles• Expertise in service as well as technology• Reporting and Analytics expertise• Access to all functions of the platform for
real-time assistance
• No phone trees • You will talk to a person!• Phones answered within 3 rings• Your emails won’t go unanswered either –
we target resolution of all support inquiries in the same business day.
• We take care of your participants too!• We handle questions from your
participants about your event’s registration inquiries.
Personalized Attention
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• Technical Specialists • Platform Developers• Dedicated Quality Assurance • Web Designers • Art Directors
• Project Managers
• Sales • Account Managers• Accounting Professionals• Leadership Team
Service, Service, Service
Our team is here to support yours. We define ourselves as a software company and a service company, and we view both aspects of what we do as equally important.
Challenge us. We’re up for it.
