O2 Connection Manager™

Quick and easy connection to the Internet

Using the O2 GPRS, 3G and Wireless LAN Services

Installation and set up guide

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Welcome to the O2 Connection Manager. The O2 Connection Manager provides youwith a single, simple to use interface for connecting your laptop to mobile networksfrom O2.

Supported operating systemsThe O2 Connection Manager is designed to run on Windows® 2000 and Windows XP,it will run on previous versions of Microsoft® Windows, such as Windows 98 SE orWindows NT but with reduced functionality. For full function availability pleaserefer to the Supported Devices list at http://www.o2.co.uk/o2connectionmanager

ChecklistPlease check the following:

• You are using a supported mobile and/or WLAN device. To check please refer tothe Supported Devices list at http://www.o2.co.uk/o2connectionmanager

• Your O2 SIM is provisioned with GPRS/3G* and/or WLAN services

• You have the latest copy of O2 Connection Manager (from CD-ROM or downloaded from http://www.o2.co.uk/o2connectionmanager)

• Do not install the manufacturer software supplied with the data card. If you havealready done so then go to Control Panel, Add/Remove Software and remove themanager/driver software. Reboot Windows.

Note: In order to access the O2 WLAN services you must have an O2 SIM with anappropriate O2 voice tariff.

O2 Connection Manager™

WelcomeGathering the required information

Installation 6From CD 6From web 12

Setting up your profile 13Mobile phone 14Wireless PC card 17Wireless LAN 19Email & VPN 20Profile name 22

Creating a customised profile 23Mobile phone 23Wireless PC card 26Wireless LAN 27Email & VPN 28APN settings 31DNS & IP settings 31Profile name 32

Using the Connection Manager 33Add, edit, delete or change a profile 34Network search 34Usage tracking 38The status bar 38The quick-launch buttons 39

Troubleshooting 44

FAQs 47

Glossary 50

Contents

* Launching in the UK late 2004.

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Connection type Device Action

Infrared Handset If you are using Windows 98 or Windows 98SE,then please disable Plug and Play over Infrared.You can do this by right-clicking on the trayInfrared icon and unchecking the relevantoption

Serial cable Handset Connect between handset and laptop 9-pin RS-232 port

USB cable Handset Connect between handset and laptop USBport. If your laptop has more than one USBport we advise you to try to stick with the sameone, otherwise Windows may attempt to re-install USB drivers

Bluetooth™ Handset Install the software supplied with theBluetooth™ adapter. We advise you check that you have the latest Bluetooth™drivers. Consult the manufacturer web site andfollow the Support links

Tip: If you are intending to use a handset for extended periods you may wish toconsider plugging it into a mains or USB charger.

For practical purposes, we strongly advise you to install the O2 Connection Managerbefore travelling to a public WLAN Access Point.

Gathering the required informationPlease complete the follow steps before beginning the installation:

1. If you are setting up the O2 Connection Manager for GPRS or 3G networkingplease know your required Access Point Name (APN). If you are unsure to theUsername and Password of the specific APN that you are using, please contactyour normal Customer Service number as shown on your bill.

2. If you are connecting to the O2 Wireless LAN service, have the mobile phonenumber that you wish to register, ready.

For GPRS/3G devices, ensure SIM is inserted and handset powered on. The followingtable shows what you must first do if you are using a data card in your laptop:

Connection type Device Action

PC card GPRS and Do not install the manufacturer3G data cards software supplied with the data card. If you

have already done so then go to Control Panel,Add/Remove Software and remove themanager/driver software. Reboot Windows

PC card WLAN Unless you are using Nokia D211,(with GPRS/3G) do not install the software supplied with this

data card. If you have already done so then goto Control Panel, Add/Remove Software andremove the manager/driver software. Reboot Windows

PC card WLAN Install the software supplied with(without the Wireless LAN card. We advise GPRS/3G) you check that you have the latest Bluetooth™

drivers. Consult the manufacturer web site andfollow the Support links

USB WLAN Install the software supplied with the WirelessLAN USB interface. We advise you check thatyou have the latest Bluetooth™ drivers.Consult the manufacturer web site and followthe Support links

The following table shows what you must first do if you are using a mobile handsetas a modem to connect to the Internet:

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1.1 Installing from the CD

Unless instructed otherwise, if you already have an earlier version of O2 Mobile Websoftware, or other dialler/manager software installed then you must de-install itcompletely before proceeding further. Similarly, once you have successfully installedand configured the O2 Connection Manager for your devices, you should avoidinstalling software that may conflict i.e. other dialler software.

Do not install the manufacturers software supplied with the data card. If you havealready done so then go to Control panel, Add/remove software and remove theManager/driver software. Reboot Windows.

If you are not using in-built or plug in data card and you are intending to useBluetooth™ then ensure the manufacturer software has been installed and theBluetooth™ adapter is paired with the handset.

If you have a data card do not insert it into the PCMCIA slot until instructed to do so.

For integrated WiFi enabled laptops (e.g. Intel®, Centrino™), ensure WLAN ispowered on and logon with Administrator rights (Windows NT4, Windows 2000 andWindows XP Pro only).

If you are using Windows 2000 or Windows XP with infrared then activate thehandset infrared connection, align with laptop infrared port and allow theWindows Plug and Play process to install Standard Modem over Infrared.

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1. Insert the CD into your computer’s CD-ROM drive. O2 Connection Managershould run automatically, the Home network and language screen will thenbe displayed.

If O2 Connection Manager doesn’t run automatically, open My computer (ondesktop), double click your CD-ROM drive. Once open, look for the file Run.exe,press Run and double click. This should launch the below screen for O2

Connection Manager to begin installation.

Your Home Network and Language should be detected automatically.

If not automatically detected, you can use the drop down menu to select your HomeNetwork and Language.

Select Next, to proceed.

2. O2 Connection Manager will perform a System Requirements check. If all of yoursystem requirements are met, select Next to proceed to read and accept theterms and conditions of the End-User Licence Agreement.

If all system requirements aren’t met, the Caution screen will appear. If youdecide to proceed further, another screen advising you not to InstallO2 Connection Manager will be displayed. You can continue and will arrive at theEnd-User Licence Agreement. It is advisable that if all requirements aren’t met,not to proceed.

1. Installation

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Once satisfied with your selection, select Next to proceed.

4. You then arrive at the Set up type screen. You can choose between a Completeinstall and Custom install.

• If this is your first time installing O2 Connection Manager, you are advised to selectComplete Install. This will install all program features

• Custom install is only recommended if you are an advanced user. Here you can choose which program features you want installed and where they will be installed

3. The InstallShield Wizard will start up.

Select Next and you will proceed to Computer Information.

Within this screen you can enter your Username and Organisation plus there aretwo other options available within this screen to select:

a. Anyone who uses this computer (all users) will automatically be selected.This allows all users who access this computer to have the ability to useO2 Connection Manager

b. Only for me. This will only allow access to the user who is installingO2 Connection Manager

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An O2 Connection Manager Installer information dialogue box will appear, asking ifyou would like to reboot your computer now or later, for the configuration changesmade to O2 Connection Manager to take effect.

If you want to continue installing O2 Connection Manager and start to create yourprofile, re-start your computer and proceed to Section 2 Standard Settings. (The 1sttime you install O2 Connection Manager, you will automatically proceed throughStandard Setting)

If you do not choose to continue installation, and choose to have re-booted yoursystem at a later stage, once you re-booted proceed to Section 2 Standard Settingsto complete your installation.

Note: Once you have already created a profile using O2 Connection Manager, youcan choose between the following 2 options:

• Standard Settings – uses the default mobile and WLAN settings

• Customise Settings – allows you to configure the settings manually. This is onlyrecommended for advanced users

5. The Wizard will be ready to begin installation and you will be asked to selectInstall to proceed.

If you want to change any of your selections, click Back.

If you don’t wish to Install O2 Connection Manager at this time, click Cancel toexit the Wizard.

O2 Connection Manager will proceed to Install, and may take several minutes.

Once the InstallShield has successfully installed O2 Connection Manager, you will berequired to click Finish to exit the Wizard and proceed.

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1.2 Installing from the webUnless instructed otherwise, if you already have an earlier version of O2 Mobile Websoftware, or other dialler/manager software installed then you must de-install itcompletely before proceeding further. Similarly, once you have successfully installedand configured the O2 Connection Manager for your devices, you should avoidinstalling software that may conflict i.e. other dialler software. Do not install themanufacturer software supplied with the data card. If you have already done sothen go to Control Panel, Add/Remove Software and remove the manager/driversoftware. Reboot Windows.

If you are not using an in-built or plug in data card and you are intending to useBluetooth™ then ensure the manufacturer software has been installed and theBluetooth™ adapter is paired with the handset.

If you have a data card do not insert it into the PCMCIA slot until instructed to do so.

For integrated WiFi enabled laptops (e.g. Intel®, Centrino™), ensure WLAN ispowered on and logon with Administrator rights (Windows NT4, Windows 2000 andWindows XP Pro only).

If you are using Windows 2000 or Windows XP with infrared then activate handsetinfrared connection, align with laptop infrared port and allow the Windows Plugand Play process to install ‘Standard Modem over Infrared’.

• Launch your browser, and go to the following web site to down load the O2

Connection Manager http:/www.o2.co.uk/o2connectionmanager

• You will be taken to the O2 Connection Manager web page

• First you may find it useful to download the O2 Connection Manager Installationand Set up Guide by double clicking on the Download User Guide button

• Double Click on the Download O2 Connection Manager button

• You will proceed to the Install & Configure page

• Select O2 Connection Manager, and save the file to your hard drive. (rememberwhere on the hard drive you saved the file)

• Once the file download has completed. Go to the location where you saved thefile and double click the zipped file. Unzip the files and double click the RUN.EXEfile

• O2 Connection Manager should run automatically, and the installation processfollows that for CD as described in section 1.1

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You will be presented with the Create profile screen.

If you have already installed O2 Connection Manager and are creating anotherprofile: for Custom installation go to Section 3.

Once your system has successfully rebooted, the Create profile screen where youchoose the type of device you want to install is displayed.

You have 3 options that you can choose from:

• Mobile phone (see section 2.1) – create a profile for ‘Mobile phone only’ or‘Mobile phone & WLAN’

• Wireless PC card (see section 2.2) – create a profile for ‘Wireless PC card’ only or‘Wireless PC card & WLAN’

• Skip this step, I want to use only WLAN (see section 2.3) – create a profile for‘WLAN only’

Once you have selected your choice, select and click Next to proceed.

2. Setting up your profile

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2.1.1 – Connection via infrared

For Infrared connection, you must connect your device first and let Windows Plugand Play complete it’s installation.

Align the device’s infrared port, usually located at the top or bottom edge of thedevice with the infrared port on your laptop.

Select Infrared, then select Next to continue to detect the device.

Select the Detect icon and O2 Connection Manager should automatically detect yourdevice and populate the fields. If O2 Connection Manager is unable to detect yourdevice, the following message will be displayed:

Your phone cannot be detected. Please make sure your infrared portsare aligned

Ensure that the Infrared reception on your device is activated, and that your systemcan detect the device. When satisfied that this is successful, click Yes and your deviceshould be successfully detected, and O2 Connection Manager will continueinstallation. If error still persists, the following message will be displayed:

The Profile Manager was either unable to detect your device, or it does nothave the correct details for the device. If you have an Internet connectionalready, you could update the make and model details and try again. Wouldyou like to try this now?

If you have an Internet connection select Yes, and update the drivers from the O2 Connection Manager web site. If you have no connection, select No, and then select Back. You can now select another means of connecting your device to O2 Connection Manager.

Once device is detected successfully, select Next to proceed to WLAN screen Section 2.3.

2.1 Mobile phone profileThe following outlines how to set up your profile for using your O2 mobile phone asa modem.

Select the option for Mobile phone and click Next to proceed.

Choose one of the following options to connect your phone to your laptop:

• Infrared

• Serial

• USB

• Bluetooth™

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2.2 Laptop data cardThe following outlines how to set up O2 Connection Manager for use with adata card.

Note: O2 Connection Manager automatically installs all drivers for listed data cards,excluding the Nokia D211. When installing any of the listed cards, ensure you haveun-installed their drivers from your laptop before installing O2 Connection Manager.

When installing the Nokia D211 card, ensure that you install all its drivers andassociated software from the manufacturer before installing O2 Connection Manager.

Select the option for correct card and click Next to proceed.

Use the drop down combination boxes on this screen to select:

• Make of device (Novatel Wireless etc.)

• Number of model (G201 etc.)

• Service:

• GPRS (Automatically be detected if your card only supports GPRS)

• If your card supports GPRS and 3G you can choose from:

– 2G Only – 3G Only

3G Preferred is the default that allows the device to auto-switch between GPRS and 3G.

2.1.2 – Connection via serial (serial/USB)

Connect your adapter to any available Serial or USB port. Ensure that your device isconnected to the adapter. Select Serial, then select Next to continue to detect thedevice.

Select the Detect icon and O2 Connection Manager should automatically detect yourdevice and populate the fields. If O2 Connection Manager is unable to detect yourdevice, the following message will be displayed:

Your phone cannot be detected. Please check all devices and try again

Ensure that your adapter is inserted into the available Serial or USB port and yourdevice is also attached. Ensure that your system can detect the device. Whensatisfied that this is successful, click Yes and your device should be successfullydetected, and O2 Connection Manager will continue installation. If error still persists,the following message will be displayed:

The Profile Manager was either unable to detect your device, or it does nothave the correct details for the device. If you have an Internet connectionalready, you could update the make and model details and try again. Wouldyou like to try this now?’

If you have an Internet connection select Yes, and update the drivers from theO2 Connection Manager web site. If you have no connection, select No, and thenselect Back. You can now select another means of connecting your device toO2 Connection Manager.

Once device is detected successfully, select Next to proceed to WLAN screen (section 2.3).

2.1.3 Connection via Bluetooth™

• Ensure you have created a bond between your phone and laptop beforeconfiguring O2 Connection Manager. You should use the Serial Port Profile, andchoose automatic connection, if supported by your Bluetooth software

• When you select the Bluetooth as the modem, a dialog box will be displayedasking which Bluetooth COM port you wish to use. The default for most systemsis COM6; but this may vary

• Bluetooth support is dependent on Operating System and the vendor of yourBluetooth accessory. You should always use the most up to date system drivers(consult the website of the Bluetooth accessory vendor)

• Please note that 3COM Bluetooth equipment is not compatible withO2 Connection Manager

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2.3 Wireless LANThis option will allow you to set up the O2 Connection Manager for WirelessLAN services.

Please note that you will need to contact your service provider to have the O2 WLANservice activated on your tariff. Please call the number on your bill.

Note: When setting up O2 Connection Manager for Wireless LAN, ensure that alldrivers and associated software for the Wireless Card you are using are installedprior to installing O2 Connection Manager.

You will be presented with the Wireless LAN Screen.

O2 Connection Manager will automatically detect your WLAN card or in built Wifimodem. If not detected by O2 Connection Manager, select Browse and O2

Connection Manager will search through your system to detect your WLAN card.

If O2 Connection Manager doesn’t detect your WLAN card, ensure that you have thedrivers and software for the Wireless Card you are using installed. Check that yoursystem can detect the device. When satisfied that this is successful, select Browseand O2 Connection Manager should detect your device. If unable to detect, pleasecontact your normal Customer Service number as shown on your bill.

Enter your mobile phone number with country code in the available boxes

e.g. 44 7850777777

44 is the country code and the remaining digits are the mobile number (omittingthe leading zero).

When all of the above is completed, select Next to proceed.

Select Next and the O2 Connection Manager will begin to detect and install your device.

You will be requested to insert your device (the data card). If the card is alreadyinserted, O2 Connection Manager will automatically continue installing the drivers.

If O2 Connection Manager is unable to detect your device, the following messagewill be displayed:

Driver Installation failed. Please check all devices and try again

Ensure that your card is inserted into your PC Card slot. Check that your system candetect the device. When satisfied that this is successful, click Next and your deviceshould be successfully detected, and O2 Connection Manager will continueinstallation. If error still persists, please contact your normal Customer Servicenumber as shown on your bill.

Once device is detected successfully, O2 Connection Manager will proceed to theWireless LAN screen (section 2.3).

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2.4 Email & VPN set upThis screen will allow you to configure your profile for email or VPN, or email and VPN,if your company uses a VPN to allow you to connect into the corporate LAN.

There are four options to select to configure your email:

• Microsoft Outlook

• Microsoft Outlook Express

• Other

• None (select this if you don’t want to configure your profile for email)

To configure your VPN to work with O2 Connection Manager proceed to section 2.4.3.

If you select None, and don’t use a VPN, or do not wish to configure O2 ConnectionManager to use your VPN program, select Next to proceed.

2.4.1 Outlook/Outlook Express

Selecting this will enable you to configure your email for Outlook/Outlook Express.Once selected, you will see the option for I want to configure my Email programenabled. You have two options to select from.

• This option can be left unchecked, as O2 Connection Manager will automaticallydetect your Outlook/Outlook Express email account. If you do not wish toconfigure O2 Connection Manager to use your VPN program, select Next toproceed. If you want to configure O2 Connection Manager to use your VPNprogram, go to Section 2.4.3

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• If you have multiple Microsoft Outlook or Microsoft Outlook Express emailaccounts and you want to configure O2 Connection Manager to use a specificaccount, then check this box. (If you want to configure O2 Connection Managerfor VPN see Section 2.4.3 before continuing)

You will be presented with a screen where you are required to provide youremail settings.

Email Address: YourEmail@YourDomain.com

Username: Your Username

Password: Your Password

Incoming (POP) Server: Email Server name

Outgoing (SMTP) Server: Email Server name

Full Name: Your Name

Refer to section 3.4.1 for common email settings. When completed, select Nextto proceed.

2.4.2 Other

This will enable you to set up O2 Connection Manager for web based email or otheremail clients configured on your system.

• To set up O2 Connection Manager for web mail, enter the specific URL in the boxenabled when selecting Other

• To set up O2 Connection Manager for email clients configured on your system,select Enabled Browse function across from other, and search for the emailexecutable.

If you do not wish to configure O2 Connection Manager to use your VPN program,select Next to proceed.

2.4.3 VPN

Selecting VPN will enable you to configure your VPN program to function with O2

Connection Manager. Once selected, the Browse function will be enabled. Searchyour system until you locate the VPN executable. Once selected, select Next to proceed.

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2.5 Profile name

You will now be presented with the Profile you have created, and have the optionto enter a name to distinguish this profile. When completed, select Finish.

Congratulations! Your O2 Connection Manager is now installed and ready to use.It starts automatically.

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If you wish to create another profile to specifically meet your needs. You will bepresented with the Create Profile screen If you have already installed O2 ConnectionManager and are creating another profile:

For Customised installation proceed with this section, for a Standard installation goto section 2.

Highlight Customise settings and click Next.

Once you have selected your choice, select and click Next to proceed.

3.1 Mobile phone profileThe following outlines how to set up your mobile phone as a modem. Select theoption for Mobile phone and click Next to proceed.

Use the drop down combo boxes on this screen to select:

• Make of device (Nokia etc.)

• Number of model (6310, 6310i etc.)

• Connection via Infrared, Serial or Bluetooth™

3 Creating a customised profile

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Ensure that the Infrared reception on your device is activated, and that your systemcan detect the device. When satisfied that this is successful, click Next and yourdevice should be successfully detected, and O2 Connection Manager will continueinstallation. If error still persists, please contact your normal Customer Servicenumber as shown on your bill.

Once the device is detected successfully, O2 Connection Manager will proceed toWLAN screen.

3.1.2 Connection via serial (serial/USB)

Connect your adapter to any available Serial or USB port. Ensure that your device isconnected to the adapter. Select Serial for Connect via Serial.

Your Service will default to GPRS. This is correct, and does not have to be changed.Click Next, and O2 Connection Manager will proceed to detect your device.

If O2 Connection Manager is unable to detect your device, the following messagewill be displayed:

Driver Installation failed. Please check all devices and try again

Ensure that your adapter is inserted into the available Serial or USB port and yourdevice is also attached. Check that your system can detect the device. When satisfiedthat this is successful, click Next and your device should be successfully detected, andO2 Connection Manager will continue installation. If error still persists, pleasecontact your normal customer services number as shown on your bill.

Once device is detected successfully, O2 Connection Manager will proceed toWLAN screen.

3.1.3 Connection via Bluetooth™

• Ensure you have created a bond between your phone and laptop beforeconfiguring OCM. You should use the Serial Port Profile, and choose automaticconnection, if supported by your Bluetooth software

• When you select the Bluetooth as the modem, a dialog box will be displayedasking which Bluetooth COM port you wish to use. The default for most systems isCOM6; but this may vary

• Bluetooth support is dependant on Operating System and the vendor of yourBluetooth accessory. You should always use the most up to date system drivers(consult the website of the Bluetooth accessory vendor)

• Please note that 3COM Bluetooth equipment is not compatible with O2 Connection Manager

You have 3 options that you can choose from:

1. Mobile Phone – create a profile for Mobile Phone only or Mobile Phone & WLAN.

2. Wireless PC Card (see section 3.2) – create a profile for Wireless PC Card only orWireless PC Card & WLAN.

3. Skip this step, I want to use only WLAN (see section 3.3) – create a Profile forWLAN only.

3.1.1 Connection via infrared

For Infrared connection, you must connect your device first and let Windows Plugand Play complete it’s installation.

Align the device’s infrared port, usually located at the top or bottom edge of thedevice with the infrared port on your laptop. Select Infrared for Connect via infrared.

Your Service will default to GPRS. This is correct, and does not have to be changed.Click Next, and O2 Connection Manager will proceed to detect your device.

If O2 Connection Manager is unable to detect your device, the following messagewill be displayed:

Driver Installation failed. Please check all devices and try again

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3.3 Wireless LANThis option will allow you to set up the O2 Connection Manager for WirelessLAN services.

Please note that you will need to contact your service provider to have the O2 WLANservice activated on your tariff. Please call the normal Customer Service number onyour bill.

Note: When setting up O2 Connection Manager for Wireless LAN, ensure that alldrivers and associated software for the Wireless Card you are using are installedprior to installing O2 Connection Manager.

You will be presented with the WLAN Screen. O2 Connection Manager willautomatically detect your WLAN card or in-built Wifi modem. If not detected by O2

Connection Manager, select Browse and O2 Connection Manager will searchthrough your system to detect your WLAN card.

If O2 Connection Manager doesn’t detect your WLAN card, ensure that you have thedrivers and software for the Wireless Card you are using installed. Check that yoursystem can detect the device. When satisfied that this is successful, select Browse andO2 Connection Manager should detect your device. If unable to detect, pleasecontact your normal Customer Service number as shown on your bill.

Enter your mobile phone number with country code in the available boxes

e.g. 44 7850342523 .

When all of the above is completed, select Next to proceed.

3.2 Wireless PC cardThis following outlines how to set up O2 Connection Manager for use with a data card.

Note: O2 Connection Manager automatically installs all drivers for listed data cards,excluding the Nokia D211. When installing any of the listed Wireless PC Cards, ensureyou have un-installed their drivers from your laptop before installingO2 Connection Manager. When installing the Nokia D211 card, ensure that you installall its drivers and associated software before installing O2 Connection Manager.

Select the option for Wireless PC Card and click Next to proceed.

Use the drop down combo boxes on this screen to select:

• Make of phone (Novatel Wireless etc.)

• Model of phone (G201 etc.)

• Service

• GPRS (will automatically be detected if your card only supports this)

• If your card supports GPRS and 3G you can choose from:

– 2G Only

– 3G Only

3G Preferred is the default that allows the device to auto-switch between GPRS and 3G.

Select Next and the O2 Connection Manager will begin detecting and installingyour device.

You will be requested to insert your device (Wireless PC Card). If Card is alreadyinserted, O2 Connection Manager will automatically continue installing the drivers.

If O2 Connection Manager is unable to detect your device, the following messagewill be displayed (this can happen with older machines with slower processors andhard drives, when first installing drivers. If this occurs, try again):

Driver Installation failed. Please check all devices and try again

Ensure that your card is inserted into your PC Card slot. Check that your system candetect the device. When satisfied that this is successful, click Next and your deviceshould be successfully detected, and O2 Connection Manager will continueinstallation. If error still persists, please contact your normal Customer Servicenumber as shown on your bill.

Once device is detected successfully, O2 Connection Manager will proceed toWLAN screen.

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3.4 Email & VPN set upThis screen will allow you to configure your profile for email or VPN, or email and VPN.

There are 4 options to select from for email:

• MicrosoftOutlook

• MicrosoftOutlook Express

• Other

• None (select this if you don’t want to configure your profile for email)

To configure your VPN to work with O2 Connection Manager proceed to section 3.4.3.

If you select None, and don’t have VPN, or do not wish to configure O2 ConnectionManager to use your VPN program, select Next to proceed.

3.4.1 Outlook/Outlook Express

Selecting this will enable you to configure your email for Outlook/Outlook Express.Once selected, you will see the option for I want to configure my Email programenabled. You have 2 options to select from.

1. This option can be left unselected, as O2 Connection Manager will automaticallydetect your Microsoft Outlook/Microsoft Outlook Express email account. If youdo not wish to configure O2 Connection Manager to use your VPN program,select Next to proceed (go to section 3.5). If you want to configure O2 ConnectionManager to use your VPN program, go to section 3.4.3.

2. If you have multiple Microsoft Outlook or Microsoft Outlook Express emailaccounts and you want to configure O2 Connection Manager to use a specificaccount, then check this box (if you want to configure O2 Connection Managerfor VPN see section 3.4.3 before continuing).

You will be presented with a screen where you are required to provide youremail settings.

Email Address: YourEmail@YourDomain.com

Username: Your Username

Password: Your Password

Incoming (POP) Server: Email Server name

Outgoing (SMTP) Server: Email Server name

Full Name: Your Name

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These are some of the most popular email providers in the UK and their settings foryour information.

When completed, select Next to proceed.

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3.5 Access Point Name (APN) settingsThis screen enables you to configure your APN settings. Enter the details of the APNyou wish to use (e.g. mobile.o2.co.uk…), enter the Username and Password. If youare unsure to the Username and Password of the specific APN that you are using.Please contact your normal Customer Service number as shown on your bill.

Select Use authentication for O2 Connection Manager to remember yourUsername and Password. To be prompted for your Username and Password, selectPrompt for credentials.

Homepage, allows you to enter a specific URL. Type in the URL you wish to use as yourdefault Internet homepage. You can choose to leave this box blank, and O2 ConnectionManager will automatically detect your systems homepage when connected.

If you check Default Connection, O2 Connection Manager will automatically becomeyour default connection when connecting to the Internet.

3.6 Domain Name Server (DNS) & Internet Protocol (IP) settingsSometimes you may want to override the default DNS settings on your computer soyou can specify which DNS server is used, or which IP address should be used for aparticular domain. There are a few options you can choose:

1. Use your default DNS & IP settings. Leave the following options checked: Useautomatic DNS and IP address assigned by server. These will automatically detectyour settings. Select Next to proceed.

2. Specify the DNS & IP address to be used:

• Deselect Use automatic DNS. You will need to know the IP address of the DNSto use – if you don't know this you'll need to ask your system administrator orInternet Service Provider

• Deselect IP address. Enter the specific IP address of the system you are requiredto access

3. If your Operating System is Windows 98, specify Wins server to be used:

• Select Use Wins server and enter the IP address of the server – if you don'tknow this you'll need to ask your system administrator or ISP

Select Next to continue when you have configured the settings, as you require.

3.4.2 Other

This will enable you to set up O2 Connection Manager for Web based email or otheremail clients configured on your system.

• To set up O2 Connection Manager for Web mail, enter the specific URL in the boxenabled when selecting Other

• To set up O2 Connection Manager for email clients configured on your system,select Enabled Browse across from other, and search for the email executable

If you do not wish to configure O2 Connection Manager to use your VPN program,select Next to proceed.

3.4.3 VPN

Selecting VPN will enable you to configure your VPN program to function with O2

Connection Manager. Once selected, the Browse will be enabled. Search yoursystem until you locate the VPN executable. Once selected, select Next to proceed.

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3.7 Profile nameYou will now be presented with the profile you have created, and have the optionto enter a name to distinguish this profile.

When completed, select Finish.

Congratulations! O2 Connection Manager is now installed, and ready to use.It starts automatically.

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This screen allows you to control the device profile, and your connection to WirelessLAN, or GPRS/3G. There is also a representation of the local signal strength, from 1–5bars. Five bars represents the best signal strength, with 1 indicating weak coverage.

If you have a Wireless LAN card on your laptop, then O2 Connection Manager will beable to control the card when it is running.

When you see this dialog O2 Connection Manager is controlling your WirelessLAN card.

To connect to your network, for example O2 Mobile Web, choose which connectionto use (Wireless LAN or 3G/GPRS) and select Connect. You will connect to mobileweb, and usage statistics will start being tracked (see next section).

If connecting to WLAN, you will receive an inbound automated call on your O2

mobile phone. To start using the service press 1 and await confirmation beforehanging up. You will be connected to the Internet in seconds.

4. Using the Connection Manager

Add, edit, delete or change profile Network search

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4.2.2 Wireless LAN

Your Wireless LAN card needs to be switched on for network detection to work. A listof available Wireless LAN networks will be displayed – but only those that are set upto broadcast their availability (this policy is set by the owner/administrator of theWireless LAN access point). If a visible Access Point is in range, the signal strength willbe displayed. There are three types of network defined for O2 Connection Manager:

O2 networks

These are public ‘hotspots’, available as a service from O2. You need an account withO2 and a subscription to the Wireless LAN service to connect to these networks.

My networks

These are Access Points that have been manually set up by you, for use withO2 Connection Manager (such as your home or office WLAN).

Other networks

These are other networks that the O2 Connection Manager has detected. These mayhave their own connection and charging arrangements.

Adding an access point (wireless network or hotspot)

On the right-hand side of the screen there are five buttons listed: Search, Add,Edit, Delete and Hotspots. By using the Search button you can search again forany WLAN network near you. The Add button lets you manually add an existingWLAN network.

Once you have manually added a WLAN network, use the Edit button to change thesettings if needed. You can also delete any network you have added manually withthe Delete button. The Hotspots button takes you to the Hotspots screen, where youcan search the v Connection Manager database for public WLAN hotspots.

4.1 Add, edit, delete or change a profile

Selecting Add will take you through the device set up process (section 3).

Edit allows you to modify an existing connection profile, and add/remove the quickstartbuttons, or the connection method to the device (e.g. Bluetooth™ to Infrared).

4.2 Network search To initiate a search for available networks click the Networks button as shown aboveand then click Search.

4.2.1 GPRS/3G

After a minute or so, a list of all available operators will be displayed and yourability to connect to them. Choose which one you wish to use, and select OK. Yourdevice will be swapped to the network you choose.

An operator whose status comes up as (Not allowed) is not available to connect to –that operator is refusing to connect the SIM.

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Security settings (WEP)

If the network has any security measures enabled, you can set them here. The O2

Connection Manager supports the Wired Equivalency Privacy (WEP) and 802.1xprotocols. You can also specify the username and password you need to use here.

The 802.1x protocol is only available if your WLAN card supports it.

IP settings

Most WLAN networks have Automatic IP/DNS support enabled, but for some you willneed to specify static IP and DNS addresses. You should be able to obtain thesesettings from the network administrator of the network you are trying to connect to.

General settings

To add a WLAN connection you must specify its display name and SSID. All otheroptions are optional.

Display name: This is the name of the WLAN connection you are trying to add

SSID: SSID stands for Service Set Identifier and is a bit of code that identifies a WLANnetwork. All computers in a WLAN need to use the same SSID

Non broadcast SSID: If this option is on, it means that the network does notannounce itself on WLAN searches.

Disable proxy settings during WLAN authentication: When you have troubleauthenticating yourself when connecting to a network, you can chose to disableyour web browser’s proxy settings.

Disable Javascript during WLAN authentication: You can also choose to disableJavascript if you still have trouble authenticating yourself.

Peer to Peer (Ad-hoc) mode: This mode is a method for wireless devices to directlycommunicate with each other. Operating in ad-hoc mode allows wireless deviceswithin range of each other to discover and communicate in peer-to-peer fashionwithout involving central access points.

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4.5 The quick launch buttons

4.5.1 SMS, send and receive text messages

This allows you to send and receive text messages using your phone or data card,direct from your laptop. Clicking on the To button will bring up your contacts, oryou can send to a number directly. There is no real limit to the message length, but asingle text message has a limit of 160 characters.

The option you are in will be highlighted – for example, on the left hand side of thescreen Compose is in bold, indicating you are in the compose screen.

Inbox: The SMS messages held locally on your machine

Outbox: Text messages queued to be sent

Sent: Sent messages

Deleted: Messages ready for deletion. Select Clear to removethese messages from your machine

Settings: These are taken directly from your SIM

4.3 Usage tracking

Every time you connect to a network, your usage will be tracked for yourconvenience. The actual usage during the session is updated once you disconnect,and added to your cumulative total.

4.4 The status bar

The O2 Connection Manager status bar displays:

• Connection State of the device – connected to your laptop, if you are connectedto a network etc.

• Phone battery strength – some mobile phones support this feature, to confirmplease check the devices matrix at www.o2.co.uk/o2connectionmanager

Please note the usage shown is indicative only.

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Import/Export

You can Import contacts from a CSV file, the SIM Card, the Device or MicrosoftOutlook into the O2 Connection Manager.

4.5.2 Email

Activates the email program you chose at initial set up. You can change theapplication that is activated by changing the settings (see below).

4.5.3 Internet

Activates your Internet browser. The default is Microsoft Internet Explorer, installedwith all versions of Microsoft Windows. You can change this setting to the browserof your choice by changing the settings (see below).

4.5.4 Hotspots

Activates the searchable O2 hotspot directory. This is list is updated every time youconnect to the Internet from O2 Connection Manager, and lists all the locationswhere O2 has a Wireless LAN hotspot for you to use.

O2 Connection Manager contacts

Adding a contact

This allows you to manually create your own contacts in O2 Connection Manager.

Editing a contact

This allows you to edit the details held for the contact.

Deleting a contact

Select Delete to remove the contact from O2 Connection Manager.

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This screen allows you to enable/disable control of your Wireless LAN card by O2

Connection Manager. Or you can choose a different Wireless LAN card (if you havemore than one).

You can also add, edit or delete the mobile phone number you registered for the O2

Wireless LAN service.

You can also change which Email application or Browser is activated.

The VPN client that is activated can also be charged here.

4.5.6 HelpHere you will find the Installation and user Guide

4.6 UpdatesUpdate server

When you launch O2 Connection Manager a dialogue box may appear telling youthat there are new updates available for O2 Connection Manager. You have theoption to connect to the web site and download new updates. You can also select tobe reminded about updates weekly or monthly.

4.5.5 Settings

This section allows you to customise the look and feel, and settings of O2 ConnectionManager for use with your device.

This screen allows you to enable PIN1 and PIN2 on the SIM. Follow the onscreenprompts to enable, disable or change your PIN.

This screen displays information about data cards only; it is not used for Mobile Phones.

It also allows you to change the frequency bands you are using when you areroaming, or set this to Automatic and let your card handle the switchover.

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Symptom Action

Unable to detect If using Bluetooth™:and/or install device • Ensure Bluetooth manager is configured to disable

PIN (trusted, bonded pair) and to be automatically active(as opposed to manual)

• Try reconfiguring the Bluetoot manager virtual COMport to a different value (6 or 7)

• If the above doesn’t resolve the problem, you shouldde-install any previously detected and installed devicefrom within Connection Manager and Control PanelModems applet, then try again

No O2 network • Check you are in an area of coverage

displayed • For WLAN you can use the hotspot list to identifyestablishments providing O2 WLAN coverage

If data card:

• Check SIM is properly inserted

• If PIN enabled, correct PIN entered at prompt

• External indicator shows registered on network (usuallygreen or blue flashing)

GPRS/3G • Check the SIM is GPRS/3G enabledconnection fail

• Check Connection Manager displays a valid network andsignal strength before clicking the ‘Connect’ button. Ifyou have just activated/powered-on the device then youmay need to wait up to a minute for the device toregister on the network

• For handset, check the battery has not gone flat

• For Novatel U530™ data card, check you have configured the service type to match your subscription,i.e. ‘3G Only’, ‘GPRS Only’ or ‘3G Preferred’. If unsure,select ‘3G Preferred’

Symptom Action

Unable to install • For Windows NT4, 2000 and XP Pro, you mustO2 Connection have Administrator rights to both install and Managersoftware run O2 Connection Manager

• Check your laptop meets the minimum requirements.You must have Internet Explorer 5.5 or later installed,even if you prefer to use a different browser

Unable to detect If using handset:and/or install device • Check you have chosen the correct connection type

• For infrared, check handset infrared has not de-activated through being idle for too long

• For Windows 98/98SE and infrared, check ‘Plug and Playinstallation over Infrared’ is disabled

• For Windows 2000 and infrared, you must have eitherSP3 or Ircomm utility installed to support handsetdial-up networking

If using data card:• Check the card has been inserted within 30 seconds of

being prompted

• If you have previously uninstalled data cardmanufacturer manager software or drivers, then youmay have to manually uninstall all traces of suchdriver software

• If this fails, then remove drivers from Modem ControlApplet, delete O2 Connection Manager data card profile,then reboot. Detect and install data card

5. Troubleshooting

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What information do I need for setting up my MobileWeb connection?Create a new profile as described in section 3 and enter the following information:

• Enter mobile.o2.co.uk as the APN

• Enter faster as the username

• Enter password as the password

• Leave the other fields unchanged

What information do I need for setting up my Mobile WebVPN connection?Create a new profile as described in section 3 and enter the following information:

• Enter vpn.o2.co.uk as the APN

• Enter o2web as the username

• Enter password as the password

• Leave the other fields unchanged

What settings do I need for my corporate (work) network?These will be supplied to you by your IT Manager or support staff.

How do I send mails using my existing mail account from an O2

Wireless LAN hotspot?Note: this only applies to (typically) small businesses who may use an emailclient to access public email accounts via POP3. This does not affect people whouse public emails accounts via webmail or users that use a VPN client to accessemail. You should also be aware that WLAN does not have the same built-insecurity as GPRS and 3G. The vast majority of companies that use private andpublic WLAN deploy a VPN solution, to provide comparable (or better)encryption of the air interface than the mobile network.

6. FAQs

Symptom Action

GPRS/3G • Check any SMS dialogue window is acknowledgedconnection takes and/or closeda long time

Unable to browse • Create a new profile using ‘Advanced Settings’ and enterwhen using Ericsson DNS addresses: T39 or T65 handsets 193.113.200.200

193.113.200.201

Connection • Check you are using the correct profileManager displays • This can happen if the profile you created was‘Invalid code’ errors for a different device model

WLAN • For integrated WiFi (e.g. Centrino™), check WLANauthentication fail is powered on (there is usually a switch located towards

the front of the laptop). Check also it has not beenpermanently disabled (consult Windows and/or laptopuser documentation)

• Check your O2 SIM is WLAN enabled

• Check the SIM is installed in a voice-compatible handset.We do not recommend the use of a handset connectedto a laptop, as you will be required to answer the calland reply using the keypad within a minute of initiatinga WLAN connection

• Check you have GSM coverage on your O2 mobile!

• Check you are not on a call on your mobile

• Check the mobile number entered in O2 ConnectionManager is in the correct format. For O2 UK subscribersthis is typically in the form: 44 7731123123 .

You should not enter the plus symbol, nor the leading zero

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How do I add WLAN to my computer?You can use either an external (USB) adapter or an internal (PCMCIA) WLAN card.

Will my microwave oven or cordless phone interfere with myWLAN network?Microwave ovens and many cordless phones operate in the 2.4 GHz spectrum,the same radio spectrum used by 802.11b WLAN wireless networks. That meansthey can cause interference – but in most instances this will just slow down theWLAN connection; it won't stop transmission or break the connection.

Mobile Web users use the O2 mail system (using the settings ‘smtp.o2.co.uk’ forsending POP3/IMAP4 email from a variety of different email providers. This isbecause many Internet service providers block outgoing email for anyone thatisn't using their own ISP as an Internet connection. This is for security and as ananti-spam measure. However, WLAN users can follow the process below in orderto use the O2 SMTP server (smtp.o2.co.uk).

You need to register on the O2 web site (if have not already done so) andsecondly configuring 'Secure SMTP' in your email settings. Here is how to do this:

To register an O2 portal account• Go to www.o2.co.uk

• Click the option to Register near the top left corner

• Now follow the screens to register your portal account

• When finished you will have your own portal account and a password

To set up Secure SMTP in Outlook 2002• Open Outlook on your laptop

• Click Tools

• Click Email accounts

• Choose View or change and existing email account and click Next

• Highlight your email account and click Change

• Click More settings

• Click the Outgoing server tab

• Put a tick against My outgoing server (SMTP) requires authentication

• Click Log on using

• In the Username field enter your O2 portal account plus realm (e.g.username@o2.co.uk)

• In the Password field enter your O2 portal account password

• Click OK

• Click Next

• Click Finish

Note: Any outgoing email is sent with your normal email address set up in yourclient, not the O2 portal account address

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DNS

A program that translates URLs to IP addresses by accessing a databasemaintained on a collection of Internet servers. A DNS server converts a name likemywebsite.com to a series of numbers like 107.22.55.26. Every web site has itsown specific IP address on the Internet.

Encryption key

An alphanumeric (letters and/or numbers) series that enables data to beencrypted and then decrypted so it can be safely shared among members of anetwork. WEP uses an encryption key that automatically encrypts outgoingwireless data. On the receiving side, the same encryption key enables thecomputer to automatically decrypt the information so it can be read.

ESSID

The identifying name of an 802.11 wireless network. When you specify yourcorrect ESSID in your client set up you ensure that you connect to your wirelessnetwork rather than another network in range. (See SSID.) The ESSID can becalled by different terms, such as Network Name, Preferred Network, SSID orWireless LAN Service Area.

Firewall

A system that secures a network and prevents access by unauthorized users.Firewalls can be software, hardware or a combination of both. Firewalls canprevent unrestricted access into a network, as well as restrict data from flowingout of a network.

Gateway

In the wireless world, a gateway is an access point with additional softwarecapabilities such as providing NAT and DHCP. Gateways may also provide VPNsupport, roaming, firewalls, various levels of security, etc.

General Packet Radio Service (GPRS)

A technology that allows mobile phone networks to send and receive largeamounts of data to and from wireless devices.

Access point (AP)

A wireless LAN transceiver or ‘base station’ that can connect a wired LAN to oneor many wireless devices.

Ad-Hoc mode

A client setting that provides independent peer-to-peer connectivity in awireless LAN. An alternative set-up is one where PCs communicate with eachother through an AP. See access point and Infrastructure mode.

Access Point Node (APN)

For your device to connect over GPRS, you'll need to tell the phone which APN(Access Point Node) to use. The APNs for O2‘s mobile web services are preprogrammed into the standard setting on your O2 Connection Manager.

Bandwidth

The amount of transmission capacity that is available on a network at any pointin time.

Bits per second (bps)

A measure of data transmission speed over communication lines based on thenumber of bits that can be sent or received per second.

Bluetooth™

A technology specification for linking portable computers, personal digitalassistants (PDAs) and mobile phones for short-range transmission of voice anddata across a global radio frequency band without the need for cables or wires.

CSMA-CA

CSMA/CA is the principle medium access method employed by IEEE 802.11WLANs. It is a "listen before talk": method of minimizing (but not eliminating)collisions caused by simultaneous transmission by multiple radios.

DHCP

A utility that enables a server to dynamically assign IP addresses from apredefined list and limit their time of use so that they can be reassigned. WithoutDHCP, an IT Manager would have to manually enter in all the IP addresses of allthe computers on the network. When DHCP is used, whenever a computer logsonto the network, it automatically gets an IP address assigned to it.

7. Glossary

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HotSpot

A place where you can access Wi-Fi service. HotSpots can be inside a coffeeshop,airport lounge, train station, convention center, hotel or any other publicmeeting area. Corporations and campuses are also implementing HotSpots toprovide wireless Internet access to their visitors and guests. In some parts of theworld, HotSpots are known as CoolSpots.

IEEE802.11

A set of specifications for LANs from The Institute of Electrical and ElectronicsEngineers (IEEE). Most wired networks conform to 802.3, the specification forCSMA/CD based Ethernet networks or 802.5, the specification for token ringnetworks. 802.11 defines the standard for wireless LANs encompassing threeincompatible (non-interoperable) technologies: Frequency Hopping SpreadSpectrum (FHSS), Direct Sequence Spread Spectrum (DSSS) and Infrared. WECA’sfocus is on 802.11b, an 11 Mbps high-rate DSSS standard for wireless networks.

IP

A set of rules used to send and receive messages at the Internet address level.

IP address

A 32-bit number that identifies each sender or receiver of information that issent across the Internet. An IP address has two parts: an identifier of a particularnetwork on the Internet and an identifier of the particular device (which can bea server or a workstation) within that network.

IPX-SPX

IPX, short for Internetwork Packet Exchange, a networking protocol used by theNovell NetWare operating systems.

LAN

A system of connecting PCs and other devices within the same physical proximityfor sharing resources such as an Internet connections, printers, files and drives.When Wi-Fi is used to connect the devices, the system is known as a wireless LANor WLAN.

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MAC

Every wireless 802.11 device has its own specific MAC address hard-coded intoit. This unique identifier can be used to provide security for wireless networks.When a network uses a MAC table, only the 802.11 radios that have had theirMAC addresses added to that network's MAC table will be able to get ontothe network.

Network name (or SSID)

Identifies the wireless network for all the shared components. During theinstallation process for most wireless networks, you need to enter the networkname or SSID. Different network names are used when setting up yourindividual computer, wired network or workgroup.

PCMCIA

Expansion cards now referred to as ‘PC Cards’ were originally called ‘PCMCIACards’ because they met the standards created by the Personal ComputerMemory Card International Association.

PDA

Smaller than laptop computers but with many of the same computing andcommunication capabilities,

Peer-to-peer network

A wireless or wired computer network that has no server or central hub orrouter. All the networked PCs are equally able to act as a network server orclient, and each client computer can talk to all the other wireless computerswithout having to go through an access point or hub. However, since there is nocentral base station to monitor traffic or provide Internet access, the varioussignals can collide with each other, reducing overall performance.

Plug and Play

A computer system feature that provides for automatic configuration of add-onsand peripheral devices such as wireless PC Cards, printers, scanners andmultimedia devices.

Proxy server

Used in larger companies and organizations to improve network operations andsecurity, a proxy server is able to prevent direct communication between two ormore networks. The proxy server forwards allowable data requests to remoteservers and/or responds to data requests directly from stored remote server data.

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USB

A high-speed bidirectional serial connection between a PC and a peripheral thattransmits data at the rate of 12 megabits per second. The new USB 2.0specification provides a data rate of up to 480 Mbps, compared to standard USBat 12 Mbps.

VPN

A type of technology designed to increase the security of information transferredover the Internet. VPN can work with either wired or wireless networks, as wellas with dial-up connections over POTS. VPN creates a private encrypted tunnelfrom the end user's computer, through the local wireless network, through theInternet, all the way to the corporate servers and database.

WAN

A communication system of connecting PCs and other computing devices acrossa large local, regional, national or international geographic area. Also used todistinguish between phone-based data networks and Wi-Fi. Phone networks areconsidered WANs and Wi-Fi networks are considered Wireless Local AreaNetworks (WLANs).

WEP

Basic wireless security provided by Wi-Fi. In some instances, WEP may be all ahome or small-business user needs to protect wireless data. WEP is available in40-bit (also called 64-bit), or in 108-bit (also called 128-bit) encryption modes.

Wi-Fi

An interoperability certification for wireless local area network (LAN)products based on the Institute of Electrical and Electronics Engineers (IEEE)802.11 standard.

Wireless LAN (WLAN)

A type of local-area network that uses high-frequency radio waves rather thanwires to communicate between nodes.

WPA-Enterprise

Stands for Wi-Fi Protected Access™ – Enterprise. It is Wi-Fi’s encryption method thatprotects unauthorized network access by verifying network users through a server.

Range

How far will your wireless network stretch? Most Wi-Fi systems will provide arange of a hundred feet or more. Depending on the environment and the typeof antenna used, Wi-Fi signals can have a range of up to mile but as little as10metres.

SSID

A 32-character unique identifier attached to the header of packets sent over aWLAN that acts as a password when a mobile device tries to connect to the BSS.(Also called ESSID.) The SSID differentiates one WLAN from another, so all accesspoints and all devices attempting to connect to a specific WLAN must use thesame SSID. A device will not be permitted to join the BSS unless it can providethe unique SSID. Because an SSID can be sniffed in plain text from a packet, itdoes not supply any security to the network. An SSID is also referred to as aNetwork Name because essentially it is a name that identifies a wireless network.

SSL

Commonly used encryption scheme used by many online retail and banking sitesto protect the financial integrity of transactions. When an SSL session begins, theserver sends its public key to the browser. The browser then sends a randomlygenerated secret key back to the server in order to have a secret key exchangefor that session

TCP

A protocol used along with the Internet Protocol (IP) to send data in the form ofindividual units (called packets) between computers over the Internet. While IPtakes care of handling the actual delivery of the data, TCP takes care of keepingtrack of the packets that a message is divided into for efficient routing throughthe Internet.

TCP/IP

The underlying technology behind the Internet and communications betweencomputers in a network. The first part, TCP, is the transport part, which matchesthe size of the messages on either end and guarantees that the correct messagehas been received. The IP part is the user's computer address on a network.Every computer in a TCP/IP network has its own IP address that is eitherdynamically assigned at startup or permanently assigned.

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o2.co.ukO2 (UK) Limited, 260 Bath Road, Slough, Berkshire SL1 4DXRegistered in England No. 1743099. Registered Office as above.© O2 (UK) Limited 2002. Correct at time of going to press (September 2004)

Trademark registration for O2 Connection Manager is pending.Microsoft® Windows, Outlook and Outlook Express are registered trademarks of Microsoft® Corporation inthe United States and/or other countries.© 2003 Novatel Wireless Inc. All rights reserved. Merlin, Merlin U530, and the Novatel Wireless logo are alltrademarks of Novatel Wireless Inc. All other brands and product names are trademarks of their respectiveholders. Manufactured under US Patent No. 5129098. Other patents pending.Intel® Centrino™ are trademarks or registered trademarks of Intel® Corporation or its subsidiaries in the USand other countries. Bluetooth is a registered trademark owned by the Bluetooth SIG, Inc.